Mission_Critical_Partners__-_Key_Personnel_Update_10-6-2023.pdf

MissionCriticalPartners.com

State College Office | 690 Gray’s Woods Blvd. | Port Matilda, PA 16870 | 888.8.MCP.911 or 888.862.7911

October 6, 2023

Mr. Jim Atkins

Statewide Procurement Manager, Technology

ADOA – State Procurement Office

State of Arizona

100 North 15th Avenue, Suite 402

Phoenix, AZ 85007

Re: Revision to Key Personnel Request, Contract #CTR01478

Dear Mr. Atkins:

Mission Critical Partners, LLC (MCP) is a contractor for the 9-1-1 and/or Public Safety Professional

Services contract, #CTR061478. Please accept this letter as our request for the State of Arizona’s approval to add and remove Key Personnel approved under Contract #CTR01478.

MCP has recently been in discussions with the state of Arizona to perform a Public Safety Answering

Point (PSAP) assessment. The submission of Key Personnel forms for each individual below is to add the subject matter experts (SMEs) to the contract in order to perform these services. The updated Pricing

Schedule is also being submitted under separate cover.

MCP requests the addition of seven individuals to expand the qualifications of staff under the contract and support additional services to the Arizona Department of Administration and agencies.

System Assessment/Project Management

Bonnie Maney System Assessment/Project Manager – Technical II $197.54

Jason Malloy System Assessment/Project Manager – Technical II $197.54

Stacy Banker System Assessment/Project Manager – Technical II $197.54

Louisa Lake * System Assessment/Project Manager – Technical II $197.54

Computer Program Development

Tasha Toppin-Davis Computer Program Development – Technical I $191.54

Shannon Price Computer Program Development – Technical I $191.54

Georggina (Gigi) Smith Computer Program Development – Technical I $191.54

*Ms. Lake has a dual role at Mission Critical Partners. This is for a technical subject matter expert. She is currently approved on the contract as a Project Support Specialists.

MissionCriticalPartners.com

State College Office | 690 Gray’s Woods Blvd. | Port Matilda, PA 16870 | 888.8.MCP.911 or 888.862.7911

MCP requests the removal of five individuals who are no longer employed by our firm:

System Assessment/Project Management

Eric Caddy Systems Assessment/Project Manager – Manager $247.17

Computer Program Development

Michael Fain Computer Program Development – Technical II $216.11

Tom Moorehead Computer Program Development – Technical I $216.11

Kevin Rogers Computer Program Development – Technical I $191.54

Shane Kelly Computer Program Development – Technical I $191.54

Please let us know if you have any questions or require additional information. The point of contact for this request is Judy Treaster. Please contact her at JudyTreaster@MissionCriticalPartners.com if you have any questions.

Sincerely, John L. Spearly

Director of Contract Administration

Request for Proposal

Attachment 5: Key Personnel Proposal

Solicitation No. BPM004433 9-1-1 and/or Public Safety Professional Services

Arizona Department of Administration

State Procurement Office

100 N 15th Avenue Phoenix, AZ 85007

Solicitation Offer Form Page 1 of 3

Capabilities, Experience, and Expertise - Minimum Qualifications

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

☒ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

□ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Bonnie Maney

Job Title: System Assessment/Project Manager – Technical II

Primary Work Location: Corporate Office, Port Matilda, PA

Years with the Firm: 8.5 Years in Current Position: 2

Minimum Qualifications for this Position:

• Bachelor’s Degree (or equivalent experience) in Engineering, Telecommunications, Information Sciences and Technology, Business or a related field

• 10 years of experience in public safety and project engagement and/or management to include specific operations domain expertise

• Provide subject matter expertise in the assessment, specification, design and implementation of innovative consultative services within the Market Segment Team.

• Lead in the leadership and administration of the Market Segment Team operations domain Exemplary communication skills, both oral and written. Experience with developing RFQ, RFP, presentations, and technical reports is expected

• Knowledge of federal, state and local agency policies and regulatory activities related to the Market Segment domain

• Market Segment specific certifications strongly desired

• Valid Driver’s License and the ability to drive a vehicle to our client locations and regional offices

• Computer skills required: Microsoft Office

• Directly supervises up to 12 employees within the FOPS team

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education:

• Jacksonville State University, Jacksonville, AL—Master of Science Degree in Emergency Management, December 2006

• Northwood University, West Palm Beach, FL—Bachelor Degree in Business Administration, Summa Cum Laude, February 2001

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

Certifications (Include YEAR RECEIVED): N/A

Licenses: N/A

For Each Area of Expertise ():

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

• Senior project manager on a 12 PSAP regionalization study

- Data Discovery, Data Analysis, Consolidation Planning

• Senior project manager to research and report on crisis response services protocols

- Interviews, Focus Groups, Surveys, Virtual PSAP Visits

• Senior advisor on PSAP training in cybersecurity, stress management, continuity of operations planning, crisis management and quality assurance/quality improvement

- Project Initiation – Established outcomes and deliverables

- Course Content Validation – Facilitated an internal review to ensure course compliance with the National 911

Program’s Recommended Minimum Training Guidelines for the Telecommunicator

- Course Delivery – Delivered the course a total of five times to ECC/PSAP personnel in the State of Florida to improve the readiness of public safety communications professionals

• Conducted a workforce optimization study of 23 PSAPs

- Current Staffing and Operations Situational Analysis

- MAPS Assessment

- Workforce Optimization Recommendations

• Senior project manager on a 32 PSAP regionalization study

- Current condition benchmarks

- An assessment of existing technology

- Projected call volumes and workloads within a regionalized PSAP

- Projected staffing levels needed to meet call volumes and workloads

- Potential consolidation models, as well as new organizational and governance structures

• Project manager for an operational audit of the Boston

- Call and incident volumes, Attrition rate, Telecommunicator utilization (including time away from the job), Shift length, call and incident processing times

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: CLIENT: YEAR COMPLETED:

Crisis Response Plan Maine Public Utilities Commission, Emergency Services Communication Bureau

Active

Workforce Optimization Study 9-1-1 Association of Central Oklahoma Governments (ACOG) Active

Regionalization Study Tarrant County, Texas, 911 District Active

Consolidation Study Downriver Mutual Aid, Michigan 2023

Operational Audit Boston Police Department’s Emergency 9-1-1 Center, Massachusetts

PSAP Training Florida Department of Management Services 2022

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Bonnie is a leader that understands and represents clients to ensure that services are pertinent to their exact needs. She is a public safety communications SME with extensive experience in PSAP operations, emergency management, project management, regionalization planning and training for federal, state and local public safety agencies. Bonnie is skilled in organizing and facilitating diverse workgroups to define user needs and requirements, as well as in conducting planning and investment justifications. Responsibilities include:

• Lead in the accountability for operations domain strategy, growth, execution, and staff.

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 3 of 3

• Together with the Market Segment Leader, develop operations domain goals and metrics in alignment with market segment and corporate objectives. Lead the operations domain business objectives to achieve operational and financial goals

• Support the market segment’s revenue expectations, while delivering high quality service to delight the clients

• Support the development and execution of operations domain growth strategies to achieve team and corporate goals

• Develop, establish, maintain and manage client projects and relationships to ensure projects stay within time, scope and budget

• Develop, lead, and participate in the coordination and preparation of presentations and proposals

• Work with consultants, project managers and business development managers to forecast resource requirements, both type and quantity

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

☒ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

□ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Jason Malloy

Job Title: Systems Assessment/Project Manager -Technical II

Primary Work Location: Corporate Office, Port Matilda, PA

Years with the Firm: 5 Years in Current Position: 0.5

Minimum Qualifications for this Position:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience is preferred

• Computer skills required: Microsoft Office

• Other skills required:

5 years of documented work experience in the leadership and operations, technologies and communications systems for public safety Working knowledge of technical and operational standards and best practices that apply to Public Safety

Communications Versed in emergency services planning/procedures and program administration of both government projects and multi-county regional programs interfacing with local governments and voluntary boards Experience with some or all of the following E-911, NG911, Public Safety operations, Emergency

Management, CHE, CAD, Data Communications Planning, and related public safety communications industry standards and best practices

Ability to present complicated concepts in an understandable way to governmental boards and persons while creating trusted relationships with all stakeholders

Valid Driver’s License with the ability to rent and/or drive your own vehicle to client sites and MCP regional office locations

• Proof of full COVID-19 vaccination (potentially including boosters) is preferred for this role.

• Valid Driver’s License Education:

• Capella University, Minneapolis, MN—Master of Science in Public Safety, specialization in Emergency

Management

• University of Maryland University College, Adelphi—Bachelor of Science in Fire Science, Minor in Management

Studies

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

Certifications (Include YEAR RECEIVED):

• Center Manager Certification Program—2016

• Emergency Number Professional (ENP)—2020

• CJIS Security & Awareness, Level 4 Security Training—2022

• Registered Public Safety Leader (RPL)—2021

• FEMA—Level 1 Professional Continuity Practitioner; Homeland Security Exercise and Evaluation Program

(HSEEP)—2012

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

• Public safety communications assessment and CAD/ records management system (RMS) procurement support Specification Writing/Scope of Work Development (Completed) - Produced technical specifications for use within procurement documentation that incorporates specific NIH issues that must be addressed by the vendor community

• ESInet development and comparison Physical security, Network management and monitoring, Firewall, Authentication and remote access/virtual private network (VPN), Network security, Anti-virus, malicious code, spyware, Host security, servers and workstations, Content inspection, File system security, Local-area network (LAN) infrastructure, Wireless networks, Intrusion protection/prevention, Wide-area network (WAN) infrastructure, Policies and procedures · Independent assessment of CAD, 911 and administrative telephony, as well as shared radio and video conference application networks that function on the ESInet

• Statewide PSAP assessment (22 PSAPs statewide) Data gathering and discovery - Information compilation - Interview, focus groups and listening sessions -

PSAP operational observation - Collective agency support, Data analysis - Qualitative and quantitative analysis - Innovative analysis - Analysis summary, Draft and final report delivery

• Statewide first responder paging feasibility report Reviewed current simulcast regions and planning for smaller regions - Stakeholder operation areas and alignment of simulcast region boundaries - E911 reporting, response areas and simulcast region alignment - RF site identification and model broadcast ranges to accommodate user operational areas, Reviewed existing coverage maps, Facilitated delivered audio quality (DAQ), grade of services (GoS) and coverage decisions, Provided recommendations regarding site placement, Conducted site visits/assessments and documented existing equipment at each site

• Continuity of Operations Plan Project Initiation – Conducted a project initiation meeting to ensure alignment on outcomes and deliverables, Data Gathering – Performed data gathering to identify and assess existing plans and procedures, as well as essential and critical functions, Systemwide Assessment

• CAD/ RMS upgrade, NG911 transition and implementation, radio replacement, facility construction and transition.

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: CLIENT: YEAR COMPLETED:

CAD/RMS Procurement Support National Institutes of Health Active

Continuity of Operations Plan Nevada—Statewide Department of Motor Vehicles Active

CAD/RMS Upgrade Shenandoah County, VA Active

ESInet Development and Comparison Maryland—Eastern Shore 2022

Statewide PSAP assessment Maryland 2021

Statewide First Responder Paging Feasibility Massachusetts, State of 2021

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 3 of 3

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Jason is a public safety professional with experience in emergency response and extensive knowledge in related processes and procedures, including mitigation, preparedness, response and recovery. He has direct operational and command experience in emergency situations, including public safety communications, emergency management, firefighting, basic and advanced life support, extrication, technical rescue and hazardous materials.

Jason possesses International Academies of Emergency Dispatch emergency medical dispatch instructor and emergency medical and fire and police dispatch certifications. A University of Maryland assistant adjunct professor, he instructs undergraduate courses in emergency management, fire science, homeland security and public safety administration.

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

☒ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

□ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Stacy Banker

Job Title: System Assessment/Project Manager – Technical II

Primary Work Location: Regional Office, Dallas Texas

Years with the Firm: 3.5 Years in Current Position: 3.5

Minimum Qualifications for this Position:

• Bachelor's Degree (BA) from four-year college or university, or five years of related experience in managing complex projects and/or training, or equivalent combination of education and experience

• Computer skills required: Microsoft Office; Project Management Software, Deltek Vantagepoint

• Other skills required:

o 8 years documented work experience in the assessment, design, consultation and implementation of operations technologies and communications systems for public safety and/or mission critical systems o Working knowledge of technical and operational standards that apply to Next Generation 911 (NG911) o Versed with emergency services planning/procedures and program administration of both government projects and multi-county regional programs interfacing with local governments and voluntary boards o 5 years’ experience with some or all of the following 911, NG911, Public Safety operations, Emergency

Management, CHE, CAD, Data Communications Planning, and related telecommunications industry standards and best practices o Ability to present complicated concepts in an understandable way to governmental boards and persons while creating trusted relationships with all stakeholders o Proof of full COVID-19 vaccination (potentially including boosters) is preferred for this role o Valid Driver’s License

Education:

Keller Graduate School of Management, IL, Master of Business Administration with focus in Public Administration Columbia Southern University, AL, Master of Business Administration with focus in Public Administration

Registered Public Safety Leader (RPL), 2021 Emergency Number Professional (ENP), 2021 Center Management Certification Program (CMCP), 2016 National Incident Management System (NIMS), completed 2004-2008

- 300, 400, 100, 200, 700 and 800

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

For Each Area of Expertise ():

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

• Performed data collection and benchmarking – gained an understanding of issues, problem areas, unmet needs and developing a clear vision of how operations are conducted

• Performed data analysis – analyzed political and technology feasibility, facility options and projected call volume/workload, staffing levels, and cost estimates

• Reviewed cost-benefit analysis, non-dispatch tasks, governance options, funding mechanisms, organizational structure, stakeholder involvement, human resources and consolidation models

• Prepared and presented consolidation, implementation and staffing reports with recommendations

• Served as executive leader in several consolidated PSAPs that all involved significant redevelopment initiatives related to technologies, facilities and operations

Senior Project Manager for

• Statewide Assessment of 126 PSAPs

Project Manager for:

• Operational efficiency study involving 21 PSAPs

• PSAP assessment and strategic visioning session

• Workforce optimization study

• Consolidation implementation plan to consolidate county and city PSAPs and supported new facility programming

Facilities and Staffing Subject Matter Expert:

• Provide support for facilities, technology, infrastructure, operations and sustainability

• Perform stakeholder interviews; data collection, data analysis

• Gather data for current condition benchmarks

• Assess existing technology

• Projected staffing levels needed to meet call volumes and workloads

• Evaluate data and provided potential consolidation models, as well as new organizational and governance structures

• Support working groups in various public safety initiatives, including COOP planning and statewide minimum training requirements

Lead, manage, and coordinate all consulting projects from initial client contact to project close

• Overall management of the projects and the teams

• Develop project scope, methodology, deliverables, roles, responsibilities, timeline

• Develop project budget and resources

• Contract negotiations and execution

• Develop and execute project plans related to public safety communications o Workforce, staffing and retention, key performance indicators/benchmarking, technology, infrastructure, cybersecurity, and other systems, operations, policies, procedures, protocols, and consolidation of facilities, technology, systems, and workforces

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

Workforce Optimization Study 9-1-1 Association of Central Oklahoma Governments (ACOG)

Active

PSAP Assessment State of North Carolina Active

PSAP Regionalization Imperial Valley, CA Active

Workforce Optimization Study Boone County, MO Active

Staffing Study Jasper County, MO 2022

Consolidation Implementation Plan Nez Perce County, ID 2022

Resiliency Study Multi-Jurisdictional Consolidated Rockwall, TX 2021

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 3 of 3

Consolidation Feasibility Study Adair, Carter, and Delaware counties, OK 2021

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Stacy is a public safety professional with broad project management and subject-matter expertise in public safety emergency communications. She has extensive experience in all facets of PSAP operations, technologies, and facilities.

Stacy’s focus areas include operations, facilities, technologies, standards and best practices, training, staffing, and workforce, standard operating procedures and policies, protocols and call guides, key performance indicators, and benchmarking, continuity of operations (COOP) planning, shared services, and consolidation.

• Managed national standards and best practices initiatives for APCO International

• Authored and contributed to numerous publications related to emergency communications

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

☒ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

□ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Louisa Lake

Job Title: Systems Assessment/Project Manager –Technical II

Primary Work Location: Corporate Office, Port Matilda, PA

Years with the Firm: 11 Years in Current Position: 9.5

Minimum Qualifications for this Position:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience is preferred

• Perform onsite analyses of existing organizations and systems with an emphasis on data and information-gathering, documentation and recommendations on potential cost reduction, staffing, operational efficiencies, and overall system improvements

• Guide clients in the development of relevant guidelines and procedure documents, required training, implementation plan and effectiveness testing/measurements

• Computer skills required: Microsoft Office

• Other skills required:

o 5 years documented work experience in the leadership and operations, technologies and communications systems for public safety o Working knowledge of technical and operational standards and best practices that apply to Public Safety

Communications o Versed in emergency services planning/procedures and program administration of both government projects and multi-county regional programs interfacing with local governments and voluntary boards o Experience with some or all of the following E-911, NG911, Public Safety operations, Emergency

Management, CHE, CAD, Data Communications Planning, and related public safety communications industry standards and best practices o Ability to present complicated concepts in an understandable way to governmental boards and persons while creating trusted relationships with all stakeholders o Valid Driver’s License Education:

• B.A., Biology, St Andrew’s Presbyterian College, North Carolina

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

• Emergency Number Professional (ENP) – initial 2009, re-certified in 2013, 2017, 2021

• International Academies of Emergency Dispatch (IAED):

• Emergency Fire Dispatch (EFD), recertified in 2020

• Emergency Police Dispatch (EPD), recertified in 2020

• Emergency Medical Dispatch (EMD), recertified in 2021

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

Technical Subject Matter Expert:

• Performed:

o PSAP operational assessments to assure standards and best practices alignment o Staffing studies o Assessment of policies and procedures to determine any deficiencies o PSAP accreditation through the Commission on Accreditation for Law Enforcement Agencies (CALEA) o Grant application writing

• Performed data and information discovery

• Analyzed data for improved staffing, processes and technology

• Contributed to strategic plan deliverable

• Collaborated across departments and with stakeholders to solve problems and ensure that shared priorities are achieved

• Supported the development of standard operating procedures

• Consult with clients, focused on the operations and leadership of PSAPs

• Support projects and consult clients related to systems design, procurement and installation, budget and funding prioritization

• Effectively and proactively communicate with clients, elected officials, stakeholders, and vendors on project status, project success, project issues, and project delays

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

PSAP Regionalization Study Tarrant County, Texas, 911 District Active

Consolidation Implementation Plan Nez Perce County, ID 2022

Staffing Study Montgomery County 911 ECD, Texas 2022

Arizona GIS Gap Assessment Arizona Department of Administration 2022

PSAP Assessment Pitkin County, Colorado 2022

Consolidation Study Columbiana County EMA, Ohio 2022

Organizational Analysis and Staffing Study City of Baltimore, Maryland 2019

911 Education Program Deliverables Williamson County, Texas 2019

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 3 of 3

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Louisa is a public safety consultant and technical editor, having transitioned from a PSAP after serving in multiple roles.

Louisa has extensive experience in communications center operations, policies and procedures, staffing, quality assurance/quality control, protocol usage and training. In addition, Louisa is a NENA instructor for communications center staffing and policy development. Her areas of specialization include:

• PSAP operational assessments to assure standards and best practices alignment

• Staffing studies

• Assessment of policies and procedures to determine any deficiencies

• PSAP accreditation through the Commission on Accreditation for Law Enforcement Agencies (CALEA)

• Grant application writing

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

□ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

☒ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Tasha Toppin-Davis

Job Title: Computer Program Development - Technical I

Primary Work Location: Corporate Office, Port Matilda, PA

Years with the Firm: 1.6 Years in Current Position: 1.6

Minimum Qualifications for this Position:

• Bachelor's Degree (BA) from four-year college or university, or five years of related experience in managing complex projects and/or training, or equivalent combination of education and experience

• Computer skills required: Microsoft Office; Project Management Software, Deltek Vantagepoint)

• Ability to present complicated concepts in an understandable way to governmental boards and persons while creating trusted relationships with all stakeholders Other skills required:

o 8 years documented work experience in the assessment, design, consultation and implementation of operations technologies and communications systems for public safety and/or mission critical systems o Working knowledge of technical and operational standards that apply to Next Generation 911 (NG911) o Versed with emergency services planning/procedures and program administration of both government projects and multi-county regional programs interfacing with local governments and voluntary boards o 5 years’ experience with some or all of the following 911, NG911, Public Safety operations, Emergency

Management, CHE, CAD, Data Communications Planning, and related telecommunications industry standards and best practices o Proof of full COVID-19 vaccination (potentially including boosters) is preferred for this role.

o Valid Driver’s License

• Florida Atlantic University, Boca Raton, Florida—Executive Certification, Project Management, 2018

• South University, West Palm Beach, Florida—Master of Business Administration, Healthcare Administration, 2014

• Barry University, Miami, Florida—Bachelor of Administration, Legal Studies, 2011

• Kingsborough Community College, Brooklyn, New York—Associates Arts, Liberal Arts, 1992

• National Incident Management System (NIMS), 2022

• FEMA Emergency Management Institute, completed 2021-2022 o Incident Command System (ICS) 100, 200, 300, 400, 700, 800

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

Technical Subject Matter Expert

• Review policies and procedures, make recommendations and draft updates · Review the training program, make recommendations

• Collected and reviewed

• Benchmarked current operational conditions with a focus on staffing and workforce optimization

• Supported research and content benchmarking program (MCP’s Model for Advancing Public Safety)

Project Manager

• Participated in project planning and implementation for the renovation of a main communications center

• Implemented unmanned aircraft systems (UAS)/drone program for public safety and commercial security

• Planned, scheduled and tracked project timelines, milestones and deliverables using appropriate tools

• Estimated resources and staff needed to achieve project goals and determined the need for additional staff and/or consultants and made appropriate requests for additional personnel

• Conducted quality assurance audits in support of the project quality plan, including project post-mortem assessments and suggested improvements in process and/or procedure

Training

• Co-development and deployment of a training program for all new hires, working collaboratively with the department’s training team

Adjunct Instructor

• Implementation of 911 Public Safety Telecommunicator curriculum following modern teaching methodologies

Grant Program Manager

• Assistance to state and local applicants pursuing hazard mitigation grant funding through two federal Hazard

Mitigation Assistance (HMA) programs

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

PSAP Regionalization Tarrant County, TX Active

Staff Augmentation Support National Institute of Health 2023

Consolidation Implementation Perry County, Missouri 2023

911 Staffing & PSAP Evaluation Boone County, Missouri 2022

Workforce Optimization Carteret County, NC 2022

Compensation Study Hamblen County, TN 2022

Staffing Study Jasper County, MO 2022

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Tasha is a skilled professional with a record of exceeding expectations and possessing a multitude of versatile skills that transfer into any management setting to create and maintain high levels of efficiency and productivity. Her specialties include developing and building training programs, team building and developing innovative solutions. A skilled trainer, Tasha has outstanding interpersonal skills, superior attention to detail and excellent written and oral communication skills.

Competencies include:

• Training Program Developer & Implementer

• Team Building

• Excellent at Developing Innovative Solutions

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

□ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

☒ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Shannon Price

Job Title: Computer Program Development - Technical I

Primary Work Location: Corporate Office, Port Matilda, PA

Years with the Firm: 0.5 Years in Current Position: 0.5

Minimum Qualifications for this Position:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience

• Computer skills required: Microsoft Office

• Other skills required:

o 5 years of documented work experience in the assessment, design, consultation and implementation of operations technologies and communications systems for public safety and/or mission critical systems o Working knowledge of technical and operational standards that apply to Public Safety Communications o Versed with emergency services planning/procedures and program administration of both government projects and multi-county regional programs interfacing with local governments and voluntary boards o Experience with some or all of the following 911, NG911, Public Safety operations, Emergency Management, CHE, CAD, Data Communications Planning, and related telecommunications industry standards and best practices o Ability to present complicated concepts in an understandable way to governmental boards and persons while creating trusted relationships with all stakeholders o Proof of full COVID-19 vaccination (potentially including boosters) is preferred for this role.

o Valid Driver’s License

• Corpus Christi, Texas—Bachelor of Science, Criminal Justice

• Emergency Number Professional (ENP), 2017

• Texas Commission on Law Enforcement (TCOLE) Master Telecommunicator, 2014

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

For Each Area of Expertise ():

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

Technical Subject Matter Expert:

• Workforce Study and Strategic Planning o Performed data and information discovery o Analyzed the data gathered and assessed historical, current and future internal and external drivers and constraints o Contributed to strategic plan deliverable

• Update of Standard Operating Procedures—Supported data discovery and collection

Professional Accomplishments:

• Provided management and leadership to the public safety dispatch department to ensure the team provided superior service to citizens and field responders

• Analyzed data to drive staffing, process and technological improvements

• Planned and facilitated innovative projects, including hardware and software implementations, working within the timelines and allocated budgets

• Collaborated across departments and with stakeholders to solve problems and ensure that shared priorities are achieved

• Directed departmental activities and response during emergency operations activations and liaised with the emergency operations center

• Drove change management and gained buy-in on department initiatives using strong leadership and interpersonal skills

• Developed and implemented policies and procedures

• Evaluated performance and promoted continuous improvement and growth

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

Staffing Study and Strategic Plan Hamilton County, Ohio 2023

Review of Standard Policy and Procedures Warren County, Pennsylvania 2023

PSAP Regionalization Tarrant County, Texas Active

Statewide NC 911 Board PSAP Reviews State of North Carolina Active

Compensation Study Orleans Parish Communications District, LA Active

ECC Consolidation Feasibility Study Bryan City, Texas Active

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Shannon has extensive experience and skills in public safety communications and uses them to make a positive impact.

Her professional background includes years of experience in emergency communications, including nine years as an emergency telecommunicator and 16 years as a public safety dispatch director. Shannon is equipped with a successful record in developing and implementing programs and hardware/software solutions to support operations and enhance service delivery. She is a highly effective administrator with a proven ability to lead high-performing teams. Shannon’s skills include:

• System and Operational Assessments

• Strategic Planning and Implementation

• Budgeting/Financial Management

• Policy and Procedure Development

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

□ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

☒ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Georggina (Gigi) Smith

Job Title: Computer Program Development - Technical I

Primary Work Location: Regional Office, Dallas, Texas

Years with the Firm: 1.9 Years in Current Position: 1.9

Minimum Qualifications for this Position:

• Bachelor's Degree (BA) from four-year college or university, or five years of related experience in managing complex projects and/or training, or equivalent combination of education and experience

• Computer skills required: Microsoft Office; Project Management Software, Deltek Vantagepoint)

• Other skills required:

o 8 years documented work experience in the assessment, design, consultation and implementation of operations technologies and communications systems for public safety and/or mission critical systems o Working knowledge of technical and operational standards that apply to Next Generation 911 (NG911) o Versed with emergency services planning/procedures and program administration of both government projects and multi-county regional programs interfacing with local governments and voluntary boards o 5 years’ experience with some or all of the following 911, NG911, Public Safety operations, Emergency

Management, CHE, CAD, Data Communications Planning, and related telecommunications industry standards and best practices o Ability to present complicated concepts in an understandable way to governmental boards and persons while creating trusted relationships with all stakeholders o Proof of full COVID-19 vaccination (potentially including boosters) is preferred for this role.

o Valid Driver’s License

Education: N/A

• Center Manager Certification Program, 2019

• National Incident Management System (NIMS) 100, 200, 300, 400, 700, 800. Certified 2007 – 2008

• Certificate of Achievement – FEMA (Earthquake), 1994

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

Facilities and Operations Subject Matter Expert

• Staffing and PSAP evaluation, focus group interviews, training, retention, leadership and planning for the County’s Office of Emergency Management

• Support for project management, governance and organizational structure, leadership and planning; assistance with operations, policies and procedures, training and QA

• Remote instructor for 911 telecommunicator training regarding stress management, handling of crisis situations and quality assurance (QA) and quality improvement programs

• Crisis response policy development

• COOP support

• Perform interviews, data gathering and analysis for a compensation study

• Lead training, employee integration crosswalk and recruitment of director

• Telecommunicator health and wellness SME providing project management support for a PSAP assessment

• Planned, managed, staffed and served as a liaison for the largest consolidated 911 center in the state of Utah

• Successfully collaborated, communicated and presented to peer members, agency representatives and governmental officials

• Inventoried public safety technology systems, assess the current state of public safety systems software, including CAD, mobile data system (MDS), Police/Fire records management system (RMS), jail management system (JMS), 911 call-handling equipment, mobile data computers, electronic patient care reporting, existing and desired interfaces, high-level system architecture, disaster recovery capabilities and public safety-related applications

Project Manager

• Service, staffing and infrastructure assessment

• Policies and procedures review and update

• Call allocation and staffing study

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

Staffing and PSAP Evaluation Boone County, MO Active

Public Safety Systems Assessment and Strategic Plan

City and County of Denver, Colorado Active

PSAP Regionalization Study Tarrant County, TX Active

PSAP Assessment Modesto City, California 2023

PSAP Consolidation Nez Perce County/Lewiston, ID 2022

Compensation Study Hamblen County ECD, TN 2022

Continuity of Operations (COOP) Plan Central Texas Council of Governments, TX 2022

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Gigi is a public safety professional with broad subject-matter and project management expertise in public safety emergency communications. She has extensive experience in all facets of PSAP operations, technologies, facilities and leadership. As a former POST-certified instructor and operations manager, she led professional telecommunicators and oversaw emergency fire, police and medical dispatch programs. Gigi’s experience and expertise include call taker, dispatcher, dispatch supervisor/manager, trainer and public speaker. Her well-rounded knowledge enables her to meet or exceed client expectations. With excellent verbal, written communications and presentation skills, Gigi is self-motivated, organized and efficient; works in a strategic manner and is aware of time-sensitive opportunities.

Accomplishments include:

• The NATIONAL CENTER for MISSING and EXPLOITED CHILDREN, 911 Executive Committee Board Member - 2010 –

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 3 of 3

• CSRIC: Served as a member of The Communications Security, Reliability and Interoperability Council (IV) of the

FCC.

o Their mission being to provide recommendations to the FCC to ensure optimal security and reliability of communications systems to include telecommunications, media and public safety.

• SAFECOM: Served as the primary APCO representative.

o SAFECOM is a communications program of the Department of Homeland Security. SAFECOM provides research, development, testing and evaluation, guidance, tools and templates on interoperable communications-related issues to state, local, tribal and Federal emergency response agencies.

▪ Governance Sub-Committee

▪ Membership Sub-Committee

▪ Outreach and Education Sub-Committee