Key Performance Indicators and Liquidated Damages Table

This document is a Key Performance Indicators and Liquidated Damages table related to the City of Pasadena's Parking Citations and Permit Management Solution RFP. The file presents performance metrics and associated financial penalties designed to ensure the contractor meets specified service levels throughout the five-year contract term with two optional one-year renewal periods. The RFP was released June 30, 2026, with proposal submissions due August 5, 2026, at 3:00 p.m. and a questions deadline of July 15, 2026, at 3:00 p.m. The solution encompasses comprehensive parking citation processing, parking enforcement coordination, and residential permit program management across the City's approximately 1,250 metered spaces, 13,000 non-metered spaces, four surface lots, eight parking garages, and ten Preferential Parking Districts, which collectively generate over 101,000 citations annually and manage approximately 41,000 permits.

The performance indicators and liquidated damages framework establishes accountability mechanisms by which the contractor must demonstrate compliance with specified operational and service delivery standards. Contractors are required to submit technical proposals not exceeding 50 pages separately from pricing proposals through the City's eProcurement Portal. Annual price increases are limited to the Consumer Price Index for Los Angeles-Long Beach-Anaheim, and all pricing must be inclusive of equipment, software, labor, and integration costs. Proposers must demonstrate at least three years of experience providing parking citation and permit management solutions and submit current audited financial statements. Qualified contractors must provide handheld devices, dedicated project management support, 24/7 Interactive Voice Response capabilities, and maintain AES 128-bit or greater encryption with U.S. data sovereignty requirements.