03.11.11 - Attachment 6 Past Performance Questionnaire.pdf

ATTACHMENT 6 – PAST PERFORMANCE QUESTIONNAIRE

Solicitation No. HTC711-11-R-W001 Overpacking and Transportation of Perishables to the Pacific 2

PAST/PRESENT PERFORMANCE QUESTIONNAIRE

SECTION 1: CONTRACT IDENTIFICATION

INSTRUCTIONS: This section is to be filled out by the contractor requesting information and sent to the respondent.

A. Contractor Name: _________________________________________________________________

B. Contract number: _______________________________________

D. Contract type: __________________________________________

E. Period of performance: _________________________________________________

F. Initial Contract cost: $____________________________

G. Final Contract cost: $____________________________

H. Reasons for differences between initial contract cost and final contract costs:

I. Description (dry/chill/frozen) and Quantities (Annual or monthly) of requirements (packaging, transportation, both) under this contract:

J. Explanation of Relevancy:

K. Contractor being evaluated performed as the: _____ Prime or ______ Subcontractor (Mark one)

SECTION 2: RESPONDENT INFORMATION

INSTRUCTIONS: The remaining sections are to be filled out by Respondent. Once completed, respondent sends to USTRANSCOM Acquisition Office.

A. Customer or agency name: ____________________________________________________

B. Respondent's name: __________________________________

C. Respondent's title: ____________________________________

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SECTION 2: RESPONDENT INFORMATION

INSTRUCTIONS: The remaining sections are to be filled out by Respondent. Once completed, respondent sends to USTRANSCOM Acquisition Office.

D. Respondent's phone/fax number: ______________________________________

E. Respondent’s Email: ___________________________________

F. Contract Performance Data assessed in Contractor Performance Assessment Reporting System

(CPARS): ________Yes or ________No

SECTION 3: PERFORMANCE INFORMATION

INSTRUCTIONS: Choose the term that most accurately describes the contractor’s performance or situation.

The results of this survey aide the Government in assigning an overall assessment of what the contractor can perform in accordance with the solicitation, based on the responses below. In responding to the survey, please justify and explain Exceptional, Marginal, and Unsatisfactory ratings. Please include comments to explain all ratings given. Respondent may be contacted to clarify comments or ratings. In order for the government to review and assess the contractor’s past performance rating, please use the following ratings to describe the offeror’s performance on your contract or project:

Exceptional - Performance met all contract requirements and exceeded many to your company’s (or agency’s) benefit. Problems, if any, were negligible and were resolved in a timely, highly effective manner.

Very Good - Performance met all contract requirements and exceeded some to your company’s (agency’s) benefit. There were a few minor problems that the contractor resolved in a timely, effective manner.

Satisfactory - Performance met contract requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory.

Marginal - Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective or was not fully implemented.

Unsatisfactory - Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.

Unknown - No record of past performance or the record is inconclusive.

NOTE: If you have rated this contractor on this particular contract or project in CPARS or some other evaluation system accessible to the Government, you may indicate that past performance information on this contract/project is available in the appropriate system and you may include a copy of that rating in lieu of the following questionnaire.

1. TECHNICAL CAPABILITY – Transportation & Customs Clearance

U ns at is fa ct or y

M ar gi na l

Sa tis fa ct or y

Ve ry

G oo d

Ex ce pt io na l

U nk no w n

A. Contractor provided on-time pick-up and delivery of shipments and consistently met contract schedule

Overpacking and Transportation of Perishables to the Pacific 4

B. Contractor delivered items in high quality condition, free from damage or bruising, and delivered within the appropriate temperature range

C. Contractor provided continuous and accurate intransit visibility of shipments

D.

Contractor efficiently and effectively managed all export and customs clearance requirements necessary to successfully transport dry, chilled, and frozen subsistence

2. TECHNICAL CAPABILITY – Distribution & Over-packing ns at is fa ct or y

M ar gi na l

Sa tis fa ct or y

Ve ry

G oo d

Ex ce pt io na l

U nk no w n

A. Contractor effectively managed equipment requirements to properly sort and cool products to acceptable temperature levels

B. Contractor’s procedures ensured items were properly packaged to prevent damage or bruising while in transit

C. Contractor’s procedures ensured items were properly packaged to maintain appropriate product temperatures while in transit

D. Contractor maintained compliance with EPA and OSHA requirements

3. QUALITY CONTROL

ns at is fa ct or y

M ar gi na l

Sa tis fa ct or y

Ve ry

G oo d

Ex ce pt io na l

U nk no w n

A. Provided effective Quality Control which resulted in acceptable services

B. Contractor’s Quality Control system established adequate procedures to find and correct performance discrepancies

C. Contractor adhered to the quality control plan

D. Contractor worked closely with your company’s/agency’s quality control personnel

4. MANAGEMENT

ns at is fa ct or y

M ar gi na l

Sa tis fa ct or y

Ve ry

G oo d

Ex ce pt io na l

U nk no w n

A. Contractor managed scheduling and deadlines of the contract effectively

B. Identified problems in a timely manner (i.e. to avoid unnecessary schedule delays)

C. Contractor responded to emergency/surge requirements in a timely manner

D. Contractor maintained a professional working relationship

Overpacking and Transportation of Perishables to the Pacific 5

4. MANAGEMENT

U ns at is fa ct or y

M ar gi na l

Sa tis fa ct or y

Ve ry

G oo d

Ex ce pt io na l

U nk no w n

E. Contractor was reasonable and cooperative in resolving customer complaints

F. Contractor was flexible in responding to customer requirements

G. Overall customer satisfaction

H. Overall Performance of the Contractor

SECTION 4: NARRATIVE DESCRIPTION

1. Please discuss each and every response for which you indicated Exceptional, Marginal, or Unsatisfactory in response to the questions above (use additional sheets, if necessary).

2. Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations? YES________ NO________

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc.)

3. Explain the contractor’s greatest strengths and/or weaknesses and your rationale for why you would or would not award a future contract to them.

4. Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

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5. Please provide any additional comments concerning this contractor’s performance, as desired.

Evaluator’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

Email: Jason.Logsdon@ustranscom.mil or Jacquelyn.Stepka@ustranscom.mil

Or FAX to: 618-220-7909 (DSN 770-7909)