SCOSS_RFP_Change_pages_Amendment_00001_(2).pdf

SECTION I - SF 1449, SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

A. CONTINUATION BLOCK 20 - SCHEDULE OF SUPPLIES/SERVICES

Period of Performance:

The period of performance consists of a a total of (4) years as shown below:

Base Period - December 1, 2014 through November 30, 2015 (includes 60 day transition period

(12/01/2014 – 1/31/2015)) Option Period 1 - December 1, 2015 through November 30, 2016 Option Period 2 - December 1, 2016 through November 30, 2017 Option Period 3 - December 1, 2017 through November 30, 2018

Total 48 months (4 years)

Pricing:

The contractor shall complete all pricing spreadsheets, located in Section III - LIST OF

DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS, ATTACHMENT C.

Complete the SF1449 with grand totals for each Contract Line Item Number (CLIN) to correspond with the summary tab of the Excel spreadsheet in Section III. Provide total amounts only.

Quantity and unit prices on the SF1449 are not required. A separate SF1449 shall be prepared for Group A and Group B. Further instructions are found at Section IV, Instructions to Offerors.

Pricing is on a Firm-Fixed-Price, Fixed-Unit-Price and Labor Hour (LH) basis as indicated for each CLIN. The ceiling price for the LH CLINs will be the awarded amount for the LH CLINs. The contractor exceeds the ceiling price at their own risk. The Fixed-Unit-Price CLINS contain estimates in volume.

For LH CLINs, the total price of the proposed labor categories is considered the CLIN price. The total hours for each labor category within a CLIN may deviate up to 15% over the negotiated amount of hours for that labor category so long as the price for the CLIN will not be exceeded. The intent is that hours for each labor category within a CLIN can be exceeded but adjustments to labor hours can be made to other labor categories within the CLIN as long as the total CLIN ceiling price is not exceeded. Pre-approval by the Contracting Officer will be required if total hours for any labor category will deviate by more than 15%.

Notice to Proceed (NTP) :

Full contract performance will not begin until a Notice to Proceed (NTP) directive is issued by the Contracting Officer. A NTP will not be issued until such time as satisfactory suitability determinations have been received and successfully processed by the USCIS Office of Security & Integrity for those employees the contractor considers essential for the performance of the contract. See PWS Attachment 8.10, Security Requirements.

Until a NTP is issued by the Contracting Officer (CO), the contractor shall not have access to Government facilities (unescorted), computer systems, Sensitive but Unclassified (SBU) or Personally Identifiable Information (PII), See PWS Attachment 8.11, PII Requirements.

Any costs associated with transition efforts shall be incorporated into the Transition CLIN. Program Management costs prior to the NTPshould be built into the Transition CLIN rather than the Program Management CLIN. Transition costs can be billed upon issuance of the Notice to Proceed by the Contracting Officer.

1.0 INTRODUCTION

The mission of United States Citizenship and Immigration Services (USCIS) is to secure America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system.

USCIS needs to acquire records management and support services for its Service Centers. The objective of this acquisition is to provide comprehensive records management services at the four Service Centers in a manner that ensures efficient and effective adjudication, financial responsibility, and excellent customer service. USCIS is the customer of services under this acquisition.

This Performance Work Statement (PWS) provides the requirements for records management and Service Center Operations Support Services (SCOSS) that include, but are not limited to, correspondence management, data collection, fee collection, and file operations. These services support the four Service Centers, Refugee Asylum and International Operations (RAIO), Field Operations Directorate - Immigrant Investor Program Office (IPO), Western Regional Headquarters, and ESD’s E-Verification Office at the Nebraska Service Center (NSC). Most of the workload formerly performed in data collection and fee collection has been transitioned to USCIS lockbox facilities. Additionally, USCIS is transitioning the processing of applications and petitions for immigrant and non-immigrant benefits from a paper-based model to a secure, online environment using the USCIS Electronic Immigration System (USCIS ELIS).

USCIS is looking for processes that result in improved efficient, accurate, and timely performance of these records management and support services.

2.0 BACKGROUND

USCIS administers the Immigration and Nationality laws of the United States. USCIS operates District Offices throughout the United States and in various foreign countries. In the past, aliens eligible to apply for benefits under the immigration and nationality laws would submit their applications and/or petitions to one of the Districts. In 1986, to introduce greater efficiencies and improved productivity, a Direct Mail Program was initiated and four Service Centers were established in:

California Service Center (CSC), Laguna Niguel, California;

Nebraska Service Center (NSC), Lincoln, Nebraska;

Texas Service Center (TSC), Dallas, Texas; and Vermont Service Center (VSC), St. Albans, Vermont.

USCIS Service Centers were established to process correspondence, perform data entry, fee collection, file operation support services; as well as adjudication operations of most applications and/or petitions for immigration services and benefits. For the most part, forms associated with the applications/petitions are mailed to USCIS lockbox facilities and the processed applications are forwarded to the Service Centers for adjudicating. Service Centers are not staffed to handle walk-in applications or answer questions.

While some Centers have sole jurisdiction of specific application types, currently many applications are mailed based on geographical boundaries.

The forms adjudicated by each Service Center are listed on the USCIS.GOV home page and are subject to change.

Currently, USCIS adjudicates approximately 4 million applications and petitions at the four Service Centers each year. Based on experience over the past few years, USCIS estimates that application/petition receipt levels could increase or decrease from 0.2 million to 2 million forms per year over the next five four years. It is possible the volume of receipt levels could change significantly as a result of future legislation and the USCIS Electronic Immigration System (ELIS). Workload in the

4.5.28 The Contractor shall schedule biometric appointments as required.

Legacy Systems USCIS ELIS Standard Biometrics appointments are scheduled as required. Remains Measure Periodic Observation & Validated Customer Complaints

4.5.29 The Contractor shall provide an initial point of contact(s) to receive requests for assistance by e-mail and if required, in person; commonly referred to as Help Desk.

Legacy Systems USCIS ELIS Standard 4.5.29-1

One contact at minimum is co-located at each building where data entry or adjudications is performed until 5:00 pm, or as specified by the service center COR.

Remains

Measure Periodic Observation & Validated Customer Complaints Standard 4.5.29-2

All requests for assistance are acknowledged and responded to by e-mail or verbally.

4.5.30 The Contractor shall accurately update addresses in various USCIS systems (C3, C4, ELIS, etc. (This requirement is split off from 4.5.6)

Legacy Systems USCIS ELIS Standard 4.5.30-1

Files are correctly updated in USCIS systems Remains w/ Reduced Volume Measure Periodic Observation & Validated Customer Complaints

Standard 4.5.30-2

Addresses are updated by close of working day (11:30 pm) on the second business day following being received at the Service Center

4.7 Transition

The Contractor shall complete the transition from predecessor contracts within 60 days after award of the contracts. This transition includes, but is not limited to;

Formalizing any subcontracts

Establishing a temporary working site in close proximity to each service center for conducting interviews and meetings.

Executing a plan for retention of existing staff

Relocating key management personnel

Rapid creation and submittal of security clearance packages via E-QIP

Hiring initial staff

Reporting progress of transitioning on a weekly basis

4.8 Program Management

The Contractor Program Management (PM) staff shall manage the performance of all tasks as specified in the PWS.

USCIS expects that the Contractor’s program management activities of a Project Manager and qualified key personnel (i.e. Quality Control Manager, Assistant Site Managers, Transition Manager, etc.) will include:

Experienced, knowledgeable and capable task managers. They shall be available for both ad hoc and regularly-scheduled meetings at the Government site, as necessary; historically requests have been monthly or less frequently than monthly.

Capability to provide operational and contract-specific financial information as both scheduled and ad-hoc deliverables;

Active pursuit of solutions to correct deficiencies;

All reports and other deliverables as detailed in this PWS (section 5.0);

Capability to provide Cost Data:

o Cost of vehicles;

o Cost of travel of SCOSS-related travel (included within FFP CLINS);

o Cost of facilities used outside the service centers; and o Any other direct costs required by the program management team, including IT resources.

4.9 Key Personnel

The Program Manager, Site Managers, Quality Manager, and Transisition Manager positions listed below are considered key personnel essential to the work being performed hereunder. The Key Personnel positions are required to have satisfactory suitability clearances prior to issuance of the Notice to Proceed.

Replacement of Key Personnel shall be in accordance with Homeland Security Acquisition Regulation (HSAR) 3052.215-70 Key Personnel or Facilities.

Requirement

PWS

Section

Quality Standard Monthly Acceptable

Quality Level

(AQL)

Measurement day of receiving the booklets to ICPS.

booklet and secured with staples.

Data on each booklet (name, COB, DOB, etc.) is compared to the data from the application. If any discrepancies are noted, the booklet is returned to

USCIS.

Booklet is ready to be mailed no later than one business day of receiving it from ICPS.

4.5.28 The Contractor shall

schedule biometric appointments as required.

4.5 Biometrics appointments are

scheduled as required.

97.50% Periodic Observation & Validated Customer Complaints

4.5.29 The Contractor shall

provide an initial point of contact(s) to receive requests for assistance by e-mail and if required, in person; commonly referred to as Help Desk.

4.5

One contact at minimum is co-located at each building where data entry or adjudications is performed until 5:00 pm, or as specified by the service center COR.

All requests for assistance are acknowledged and responded to by e-mail or verbally.

97.5% Periodic Observation & Validated Customer Complaints

4.5.30 The Contractor shall

accurately update data in various USCIS systems (C3, C4, USCIS ELIS, etc.).

4.5 Files are correctly updated in

USCIS systems.

Addresses are updated by close of working day (11:30

pm) on the second business day following being received at the Service Center.

99.00%

Periodic Observation & Validated Customer Complaints

United States Citizenship and Immigration Services (USCIS) Service Center Operations Support Services (SCOSS)

HSSCCG-14-R-00027

FINAL RFP

HSAR 3052.215-70 KEY PERSONNEL OR FACILITIES (DEC 2003)

(a) The personnel or facilities specified below are considered essential to the work being performed under this contract and may, with the consent of the contracting parties, be changed from time to time during the course of the contract by adding or deleting personnel or facilities, as appropriate.

(b) Before replacing any of the specified individuals or facilities, the contractor shall notify the Contracting Officer, in writing, before the change becomes effective. The contractor shall submit sufficient information to support the proposed action and to enable the Contracting Officer to evaluate the potential impact of the change on this contract. The contractor shall not replace personnel or facilities until the Contracting Officer approves the change.

The Key Personnel under this Contract shall include at a minimum:

1. Program Manager

2. Quality Assurance Manager

3. Site Managers

4. Assistant Managers of any designation

5. Transition Manager

G. SPECIAL CONTRACT REQUIREMENTS

Performance Reporting

For active contracts and task orders valued in excess of $1,000,000 for services, the Federal Acquisition Regulation (FAR) 42.1502 requires federal agencies to prepare contractor performance evaluations (report cards). Report cards are completed and forwarded to the contractor for review within thirty calendar days from the time the work under the contract is completed for each contract year. Interim evaluations by the Contracting Officer may be completed as necessary. The contractor has thirty days to reply with comments, rebutting statements, or additional information that will be made part of the official record.

Invoicing Instructions

The contract shall be invoiced no more frequently than monthly basis. The invoice shall be sent via e-mail to the USCIS Contracting Officer’s Representative (COR) with the USCIS Contracting Officer (CO) copied.

The payment office address is as follows, however, invoices should not be mailed to this address:

Dallas Finance Center PO Box 561547 Dallas, TX 75356-1547

B. ADDENDUM TO FAR 52.212-1 INSTRUCTIONS TO OFFERORS – COMMERCIAL ITEMS

(JUL 2013)

1.0 Proposal Submission Information

From this solicitation, two single-award IDIQ contracts will be awarded, one contract for the Nebraska Service Center (NSC) and Texas Service Center (TSC) called Group A and one for the California Service Center (CSC) and Vermont Service Center (VSC) called Group B. It is anticipated that a task order will be awarded simultaneously with the award of the parent IDIQ contract for each Group for at least the guaranteed minimum. Offerors may submit a proposal for Group A, Group B or both, however, the Government will not make an award to the same Prime contractor for both awards or where a contractor is a Prime for one Group and a major subcontractor on the other. Major subcontractor is defined as a subcontractor performing over 10% of the total contract value.

1.1 Questions & Proposal Due Date and Time

Questions concerning the solicitation shall be submitted via e-mail to Gale Bonnett, Contract Specialist at Gale.C.Bonnett@uscis.dhs.gov and Kristie Nestle, Contracting Officer, at Kristie.nestle@uscis.dhs.gov.

Questions shall cite the solicitation section, page, and paragraph number. Questions are due by 12PM (NOON) ET on Friday, 27 June, 2014.

1.2 Proposal Receipt

HARD COPY

The proposal shall be submitted in hard copy. The hard copies shall be submitted in two volumes; (I.

Technical and II. Business). Each hard copy shall be formatted, printed and bound in accordance with instructions below (Para 1.3 through 1.6).

Proposals shall be submitted in a sealed container to the CO, Ms. Kristie Nestle, at the address below.

Submissions must show the name and address of the Offeror along with the Solicitation Number

HSSCCG-14-R-00027.

Department of Homeland Security U.S. Citizenship & Immigration Services (USCIS) USCIS Contracting Office, Attn: Kristie Nestle 70 Kimball Avenue South Burlington, VT 05403 Contact Gale Bonnett, at (802) 872-4534, to confirm delivery

The South Burlington, Vermont mailing address indicated above is for all U.S. mail & private delivery service mail. The official proposals’ received date/time will set be by the electronic tracking information of delivery.

The Contracting Office’s physical location is in Williston, Vermont. It is permissible for proposals to be hand-delivered. Any Offeror wishing to personally deliver proposals shall send an email to Gale.C.Bonnett@uscis.dhs.gov, requesting an appointment and if any directions are required.

1.3 Proposal Instructions:

Proposals shall be in English and in U.S. dollars. Use 8 1/2 by 11 size paper in 11 point Times New Roman text, and be legible. The font for Tables and Graphics may be less than 11 point but shall be legible. No macro enabled documents shall be submitted.

The proposal shall be divided into two Volumes: Technical (Volume I) and Business (Volume II). The Technical proposal shall address the Technical Factor. The Business proposal shall address the Past Performance and Price Factors. No cost or pricing information shall be included in the technical volume.

Page limitations are found in the table located at 1.4.

Excluded from page limitations:

o A cover letter o SF1449 o Representation and Certifications o Evidence of Facility Clearance o Statements of Qualifications for Key Personnel (required vs a resume) o Required completed provisions o Table of Contents o A compliance matrixor an introductory matrix o Dividers o Acronym list o Tabs o Subcontractor pricing (emailed directly to the Contracting Office if containing proprietary information) o Past Performance Questionnaire (emailed directy to the Contracting Office and will not be accepted as part of a hard copy proposal) , OR provide hard copy submitted in a sealed envelope and provided with the hard copy proposal o Work Breakdown Structure Included under hard copy page limitations:

o Executive summaries o Tables, charts, graphs and any additional attachments are considered part of the page count.

Note: an Executive Summary is not required. However, if one is included with the Technical Proposal, the page(s) will count towards the 50 page limitation. If an Executive Summary is included in the Business Proposal, there is no page limitation (with the exception of the Past Performance section). – see table in 1.4.

1.4 Structure your proposal in the same format as the Factors and Subfactors listed below:

TITLE PAGE LIMIT

Volume I – Technical Proposal

Technical Factor Sections:

A. Subfactor 1: Operational Approach

B. Subfactor 2: Management Approach

C. Subfactor 3: Corporate Experience

D. Subfactor 4: Experience with Unions

Technical Capability with all subfactor sections shall not exceed 50 pages total (statement of qualifications and work breakdown structures are excluded from page count).

Note: If the written technical proposal exceeds 50 pages (see above), the pages beyond the page limitation will not be considered in the evaluation. See 1.A.3b, the Quality Control Plan maximum of 15 pages is included within the 50 page count.

Pricing information shall not be included in the Technical proposal.

Hardcopy: 1 original and 6 copies 3 CDs

Volume II – Business Proposal

Section A - Cover Letter (Including A.1 SF1449 and A.2 Representation and Certifications/Facility Clearance)

Section B – Price

Section C - Past Performance

Unlimited

Unlimited

Past Performance

Prime – 2 pages per reference up to 3 references Major subcontractor - 2 pages per reference up to 2 references per subcontractor.

Past Performance Questionnaires and matrix are not included in the page limitations

Hardcopy: 1 Original plus 2 copies 2 CDs

1.6 Volume II – Business Proposal:

The Business Proposal shall contain the following information:

A. Section A - Cover Letter

The Cover Letter shall include:

Solicitation Number Date of submission Cage Code Name and primary Point of Contact (POC) telephone number and e-mail address, DUNS Name, title and signature of the prime contractor’s authorized representative (signature authority) Subcontractor or Teaming Information. Complete Table below:

Name and Address of all Subcontractors and/or Team members

Is this a major Subcontractor (10% or more of contract value)?

(Y or N) and Percentage of effort for each subcontractor

DUNS Socio- Economic Status

Short Description of Effort to be performed

A.1 SF 1449

A completed SF 1449, showing total amounts for each CLIN for each period. Quantities and unit prices are not required on the SF1449. Separate SF1449s are required for each Group, A and B, which are considered parts of separate proposals. A breakdown of unit price and extended amounts will be provided in the Section III, Attachment C Pricing Spreadsheets.

A signed SF 1449 and any Acknowledgement of Amendments (if applicable)

A.2 Representations and Certifications / Facility Clearance

Completion of Representations and Certifications, and Provisions

Reference Task. 4.2 Correspondence Management Requirements. The contractor shall have an approved Facility Clearance at the Secret level by the Defense Security Service. A “DD Form 254” is referenced as an attachment in Section III, LIST OF CONTRACT DOCUMENTS, EXHIBITS OR OTHER ATTACHMENTS, ATTACHMENT B and will be provided upon award.

B. Section B Price Information (Factor 2) - Instructions

An excel spreadsheet with pre-formulated and locked cells is included at Section III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS, ATTACHMENT C. Any reformatting of the excel spreadsheets is not authorized. Do not lock any of the unlocked “input” cells for proposed unit pricing. Proposed unit pricing shall not exceed two decimal points. For example “$5.50” is allowable but “$5.516” is not. The offeror shall complete all pricing spreadsheets using historical volume information included in the PWS Attachment #8.6 as a guide.

Major subcontractors or team members may submit proprietary information directly to the Contracting Officer kristie.nestle@uscis.dhs.gov and the Contract Specialist Gale Bonnett at Gale.C.Bonnett@uscis.dhs.gov or submit in sealed envelope and provide with the hardcopy proposal.

Offerors shall include a cross walk from SCA and CBA labor category titles to the offeror’s proposed labor category titles within the excel spreadsheet cells.

Pricing of Option Periods 1, 2 and 3: Offerors shall price the options requirement for the additional one-year option periods by assuming that the minimal hourly wage and fringe benefits established by the Administrator, Wage and Hour Division, U.S. Department of Labor, for the base period will apply to the additional one-year option periods. The minimum wage rates and fringe benefits applicable to the base period are outlined in the respective wage determinations listed in Section III, Attachment A.

In the event the option(s) to extend performance is exercised by the Government, the contract price(s) will be subject to Equitable Adjustment(s) in accordance with the clause entitled FAR 52.222-43 Fair Labor Standards Act and Service Contract Act Price Adjustment (Multiple Year and Option Contracts), included by reference in the solicitation/contract. Such Equitable Adjustments will be made as a result of any wage determination revisions. Firm Fixed Price and Fixed-unit price CLINS shall not be escalated nor will they be allowed renegotiation. No contract price adjustments will be made outside the FAR requirements of 22.1012-3.

The Service Contract Act (SCA) will apply to contracts awarded pursuant to this RFP. Accordingly, the proposal shall include a breakdown of all labor classifications subject to the SCA along with corresponding rates.

The offeror (prime) shall complete the SF 1408 checklist referenced at Section VIII, Attachment A. This is available via e-mail from the Contracting Officer kristie.nestle@uscis.dhs.gov and the Contract Specialist Gale Bonnett at Gale.C.Bonnett@uscis.dhs.gov.

Include fill-in information for clause FAR 52.212-4 Contract Terms and Conditions – Commercial Items (Page 94-102) and include with your proposal.

Complete provisions FAR 52.209-7 Information Regarding Responsibility Matters and HSAR 3052.209- 70 Prohibition on Contracts with Corporate Expatriates and include with your proposal.

Present the following information for each reference:

Reference Name (Company or Entity) Program Title Contracting Agency/Private Company Contract Number/Task/Delivery Order Number (if applicable) Brief description of the contract effort, including results and successes Type of Contract Period of Performance Original contract dollar value and current or actual dollar value Actual completion date Contact names, addresses, telephone numbers and e-mail addresses of current, or last (if contract completed) Program Director/Manager and/or Contract Manager.

Identify if performed work as Prime Contractor or first-tier subcontractor Rationale supporting the assertion of relevance

The offeror shall also be responsible for ensuring that each of the customer references receives and completes the Past Performance Questionnaire which shall be e-mailed to Gale.C.Bonnett@uscis.dhs.gov and Kristie.nestle@uscis.dhs.gov by the time and date the proposals are due. Questionnaires received after the time and date proposals are due will not be considered.

The Government reserves the right to use publicly available reports and data from the Past Performance Information Retrieval System (PPIRS) found on the web at http://www.ppirs.gov, the Federal Awardee Performance and Integrity Information System (FAPIIS) and the System for Award Management (SAM). The Government may also use present and/or past performance data obtained from a variety of sources, not just those contracts identified by offerors.

This information for all references shall not exceed:

Prime – 2 pages per reference up to 3 references Major subcontractor - 2 pages per reference up to 2 references per subcontractor.

Kristie Nestle Contracting Officer 70 Kimball Avenue South Burlington, Vermont 05403

(802) 872-4184 Kristie.Nestle@uscis.dhs.gov

(End of provision)

HSAR 3052.209-70 PROHIBITION ON CONTRACTS WITH CORPORATE EXPATRIATES

(JUN 2006)

(a) Prohibitions.

Section 835 of the Homeland Security Act, 6 U.S.C. 395, prohibits the Department of Homeland Security from entering into any contract with a foreign incorporated entity which is treated as an inverted domestic corporation as defined in this clause, or with any subsidiary of such an entity. The Secretary shall waive the prohibition with respect to any specific contract if the Secretary determines that the waiver is required in the interest of national security.

(b) Definitions. As used in this clause:

Expanded Affiliated Group means an affiliated group as defined in section 1504(a) of the Internal Revenue Code of 1986 (without regard to section 1504(b) of such Code), except that section 1504 of such Code shall be applied by substituting `more than 50 percent' for `at least 80 percent' each place it appears.

Foreign Incorporated Entity means any entity which is, or but for subsection (b) of section 835 of the Homeland Security Act, 6 U.S.C. 395, would be, treated as a foreign corporation for purposes of the Internal Revenue Code of 1986.

Inverted Domestic Corporation. A foreign incorporated entity shall be treated as an inverted domestic corporation if, pursuant to a plan (or a series of related transactions)—

(1) The entity completes the direct or indirect acquisition of substantially all of the properties held directly or indirectly by a domestic corporation or substantially all of the properties constituting a trade or business of a domestic partnership;

(2) After the acquisition at least 80 percent of the stock (by vote or value) of the entity is held—

(i) In the case of an acquisition with respect to a domestic corporation, by former shareholders of the domestic corporation by reason of holding stock in the domestic corporation; or

(ii) In the case of an acquisition with respect to a domestic partnership, by former partners of the domestic partnership by reason of holding a capital or profits interest in the domestic partnership; and

(3) The expanded affiliated group which after the acquisition includes the entity does not have substantial business activities in the foreign country in which or under the law of which the entity is created or organized when compared to the total business activities of such expanded affiliated group.

SECTION V – PROPOSAL EVALUATION

FAR 52.212-2 EVALUATION-COMMERCIAL ITEMS (JAN 1999)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers: *See Addendum to FAR 52.212-2 Evaluation-Commercial Items (JAN 1999) below.

Technical and past performance, when combined, See Addendum to FAR 52.212-2 Evaluation–

Commercial Items (JAN 1999) below.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of provision)

ADDENDUM TO FAR 52.212-2 EVALUATION-COMMERCIAL ITEMS (JAN 1999)

1. Basis of Award: Award will be made to the responsible offeror that offers the best value to the Government, price and non-price factors considered. In making this comparison, the Government is more concerned with obtaining performance capability superiority rather than the lowest overall price. However, the Government will not issue an award to a contractor who presents a significantly higher overall price to achieve only slightly superior performance capabilities. The Government will make this assessment through the development of a trade-off analysis.

Offerors may submit a proposal for Group A, Group B or both, however, the Government will not make an award to the same Prime contractor for both awards or where a contractor is a Prime for one Group and a major subcontractor on the other. Major subcontractor is defined as a subcontractor performing over 10% of the total contract value.

SECTION VII - PAST PERFORMANCE QUESTIONNAIRE

PART ONE: INSTRUCTIONS

The company who has provided you with this form is proposing on a Department of Homeland Security (DHS) solicitation to provide the Service Center Operation Support Services (SCOSS). Past Performance is an extremely important part of the evaluation criteria for this acquisition, so your input is very important.

The completed questionnaire shall be emailed to Kristie.Nestle@uscis.dhs.gov and Gale.C.Bonnett@uscis.dhs.gov. The completed questionnaire is due via e-mail by the time and date proposals are due July 18, 2014. Those not received by the due date will not be considered. If you have questions, please contact Kristie Nestle at (802)-872-4184 or Gale Bonnett at (802)-872-4534.

PART TWO: GENERAL INFORMATION

1. OFFEROR’S NAME AND ADDRESS 2. CUSTOMER ORGANIZATION

3. CONTRACT NUMBER: 2a. EVALUATOR

4. CONTRACT VALUE: $_____________________ NAME:

TITLE:

PHONE NO:

5. CONTRACT AWARD DATE: 6. CONTRACT COMPLETION DATE:

7. CONTRACT TYPE: 8. COMPLEXITY OF WORK

(Circle All That Apply) (Circle One Response):

FP CPFF CPAF LH OTHER DIFFICULT ROUTINE

9. BRIEF DESCRIPTION OF YOUR CONTRACT REQUIREMENTS: