Overview_of_Schedule_of_Services_v6.19.14.doc

U.S. Citizenship and Immigration Services

Service Center Operations Support Services (SCOSS)

HSSCCG-14-R-00027

OVERVIEW: SCHEDULE OF SERVICES

1.

GENERAL

Service Center Operations Support Services (SCOSS) in accordance with the Performance Work Statement to include Program Management, Correspondence Management, Data Collection, Fee Collection, and File Operations Support. Additional tasks are included for all service centers for the Fraud and Detection and National Security Directorate as well, (see overview of CLINS below.)

The contract type is two (2) single-award Indefinite Delivery, Indefinite Quantity (IDIQs) with hybrid pricing (firm fixed price, fixed unit price and labor hour CLINs).

The contract period of performance shall be a base year of twelve months commencing on the date specified by the Contracting Officer in the Notice-to-Proceed directive. The transition-in of up to 60 days is included in the base year period of performance. This Transition-In is CLIN 0001.

Full contract performance will not begin until satisfactory personnel employment suitability clearances have been received and successfully processed by the USCIS Security Office and a written Notice-to-Proceed is issued by the Contracting Officer. In addition, the contract contains three (3) options of 12 months each to extend the period of performance. Exercise of options is the sole prerogative of the Government.

The Offeror shall provide pricing in accordance with the instructions below:

· Two (2) single-award IDIQ contracts will be awarded from this solicitation. One will be for the Nebraska and Texas Service Centers and the other will be for the California and Vermont Service Centers.

· Offerors may submit a proposal for one or both sets of centers. Awards will not be made to the same Offeror for both contracts.

· Complete Group A Pricing Schedule CLINs if submitting a proposal for the Nebraska/Texas Service Center contract. Accompany this with its own SF1449.

· Complete Group B Pricing Schedule CLINs if submitting a proposal for the California/Vermont Service Center contract. Accompany this with its own SF1449.

· If submitting a proposal for both contracts, please complete both Group A and Group B CLINs.

· The SF1449 form reflects only the summary tab totals that are auto-populated in the excel spreadsheet, tab name “Summary”

Please note that Group A (Nebraska and Texas) has a total of 10 pricing CLINS and Group B (California and Vermont) has a total of 14 pricing CLINS. This is because Group B has four additional tasks performed for the Fraud Detection and National Security (FDNS) Directorate of USCIS.

2. OVERVIEW OF PRICING STRUCTURE

BASE YEAR

GROUP A: Nebraska Service Center & Texas Service Center

CLIN

Transition In

PROGRAM MANAGEMENT FOR NEBRASKA, TEXAS, and HEADQUARTERS

CORRESPONDENCE MANAGEMENT SUPPORT

DATA COLLECTION SUPPORT

FEE COLLECTION SUPPORT

FILE OPERATIONS (header; not separately priced line item)

0006AA

FILE OPERATIONS SUPPORT

0006AB

FILE OPERATIONS SUPPORT – Surge (OPTIONAL)

0006AC

FILE OPERATIONS SUPPORT – Overtime (OPTIONAL) FDNS DATA COLLECTION SUPPORT for CFDO

0007AA NSC, 0007AB TSC (Optional CLIN) FDNS FILE OPERATIONS SUPPORT for CFDO

0008AA NSC, 0008AB TSC (Optional CLIN) GROUP B: California Service Center & Vermont Service Center

CLIN

Transition In

PROGRAM MANAGEMENT FOR CALIFORNIA, VERMONT, and HEADQUARTERS

CORRESPONDENCE MANAGEMENT SUPPORT

DATA COLLECTION SUPPORT

FEE COLLECTION SUPPORT

FILE OPERATIONS (header; not separately priced line item)

0006AA

FILE OPERATIONS SUPPORT

0006AB

FILE OPERATIONS SUPPORT – Surge (OPTIONAL)

0006AC

FILE OPERATIONS SUPPORT – Overtime (OPTIONAL) FDNS DATA COLLECTION SUPPORT for CFDO

0007AA CSC (Optional CLIN), 0007AB VSC FDNS FILE OPERATIONS SUPPORT for CFDO

0008AA CSC (Optional CLIN), 0008AB VSC

FDNS DATA COLLECTION SUPPORT FOR ASVVP

FDNS DATA COLLECTION SUPPORT FOR ASVVP WORKLOAD BALANCER

FDNS FILE OPERATIONS SUPPORT FOR ASVVP

FDNS FILE OPERATIONS SUPPORT FOR ASVVP WORKLOAD BALANCER

*For subsequent Option Years: The Option Year is denoted by the first number of the CLIN.

For example, Option Year 1 the CLIN 0005 is labeled “1005.” And Option Year 3 the CLIN 0005 is labeled “3005.”

The pricing structure outlined above is a high-level overview. The Group A and B Schedule of Services provide a more detailed breakdown of CLINS; by location and quantities (sub-categorized as “tiers” for Data Collection), as appropriate. (See the Attachment III Schedule of Services excel spreadsheets for Group A and Group B.)

Sub-Clins (SLINS) labeled as “Optional” are for Group A = X006AB, X006AC, X007AB, X008AB and for Group B = X006AB, Z006AC, 0007AA, 0008AA. These SLINS may be exercised by the Contracting Officer by written notice to the Contractor within 10 business days; provided that the Government gives the Contractor a preliminary notice of its intent to increase the amount of services, at its prenegotiated rates, at least 15 days before the work is to commence. The preliminary notice does not commit the Government to the exercise of a referenced Optional CLIN.

Option Year CLINS, if exercised, will be in accordance with FAR 52.217-9.

3. DESCRIPTION OF CLINS

TRANSITION IN (CLIN 0001)

Perform Contract Transition Services in accordance with the PWS, Paragraph 4.7. This firm-fixed-priced CLIN will include all costs incurred by the offeror in the period between contract award and the notice to proceed date of the initial contract. It is expected that this will not exceed 60 days. Performance of the work under this CLIN will be in accordance with the Performance Work Statement (PWS). The 60 days transition period is part of ther 12 month base period.

PROGRAM MANAGEMENT (CLINs 0002, 1002, 2002, & 3002) Perform Program Management in accordance with the PWS, Paragraph 4.8. This firm fixed price per month CLIN includes all costs, by sub CLIN, incurred for the management of each service center, plus any program management services provided for USCIS SCOPS Headquarters. Include all program management labor, office space, travel and other costs as appropriate. Performance of the work under this CLIN will be in accordance with the Performance Work Statement (PWS). (Note: Quality Assurance/Control services fall under File Operations.)

CORRESPONDENCE MANAGEMENT SUPPORT (CLINs 0003, 1003, 2003, & 3003) Perform Correspondence Management Support in accordance with the PWS, Paragraph 4.1 & 4.2. Correspondence Management Support shall be priced on a fixed unit price basis per piece of mail processed to include incoming and outgoing correspondence and incoming and outgoing files from Lockbox, other service centers, or any other sources external to the specific service center in question. The fixed unit price shall include all labor, indirect costs, other direct costs and profit for performing Correspondence Operations Support in accordance with the PWS.

DATA COLLECTION SUPPORT (CLINs 0004, 1004, 2004, & 3004) Perform Data Collection Support in accordance with the PWS, Paragraph 4.1 & 4.3. Data Collection Support shall be priced on a fixed unit price basis per Form Tier. The Tiers represent the number of fields to be completed on the form (See PWS Attachment 8.4 for Form Types per Tier). The fixed unit price shall include all labor, indirect costs, other direct costs and profit for performing Data Collection Support in accordance with the PWS.

FEE COLLECTION (CLINs 0005, 1005, 2005, & 3005) Perform Fee collection in accordance with the PWS, Paragraph 4.1 & 4.4. Fee Collection shall be priced on a fixed unit price per fee instrument processed. The fixed unit price shall include all labor, indirect costs, other direct costs, and profit for performing Fee Collection in accordance with the PWS.

FILE OPERATIONS SUPPORT (CLINs 0006, 1006, 2006, & 3006) Perform File Operations Support in accordance with the PWS, paragraph 4.1 & 4.5. File Operations Support shall be priced on a Labor Hour basis in accordance with the labor rates of the Offeror. The estimated costs proposed shall include all labor direct and indirect costs. Quality assurance/control cost for tasks under this contract shall be proposed in this section.

Surge: Optional CLINS are included as an extension of CLIN 0006, labeled “X006B,” for purposes of contingency planning. These optional CLINS may be exercised in the event of workload surges due to Immigration legislation or regulatory changes that may affect immigration in the U.S. Optional CLINS are exercised at the discretion of the government. The potential level of surge was estimated by USCIS and CLINS are auto-populated as 10%, 12%, 14% and 18% of the total hours proposed in “X006A” CLINS. Only the rate proposed for surge hours is required to auto-populate the totals for “X006B” CLINS.

Overtime: Optional CLINS are included as another extension of CLIN 0006, labeled “X006C,” for the purposes of providing an overtime rate to be included in the contract. These optional overtime CLINS may be exercised in the event of increased workload demand due to seasonal events such as the annual H1B CAP filing season which begins annually on April 1st. The Overtime CLINS are auto-populated using a flat 6% of the total hours proposed in “X006A” CLINS, for the purposes of evaluation only. Only the proposed overtime rate is required to auto-populate the totals for “X006C” overtime CLINS.

Center for Fraud Detection Operation (CFDO) AND Administrative Site Visit and Verification Program (ASVVP) DATA COLLECTION SUPPORT FOR THE FRAUD DETECTION AND NATIONAL SECURITY DIRECTORATE OF USCIS (CLINs 0007, 1007, 2007, & 3007 for CFDO and CLINs 0009, 1009, 2009, & 3009 for ASVVP and 0010, 1010, 2010, & 3010 for ASVVP WORKLOAD BALANCER) Perform CFDO and ASVVP data collection support and ASVVP Data Workload Balancer support in accordance with the PWS, Section 4.6. Data collection support shall be priced on a fixed unit price basis per form tier for specific ranges of volume. Description and example of data collection support identified above, applies to this category as well.

Note: CLINs 0007, 1007, 2007, & 3007 are optional CLINS for TSC (Group A) and CSC (Group B).

Center for Fraud Detection Operation (CFDO) AND Administrative Site Visit and Verification Program (ASVVP) FILE OPERATIONS SUPPORT FOR THE FRAUD DETECTION AND NATIONAL SECURITY DIRECTORATE OF USCIS (CLINs 0008, 1008, 2008, & 3008 for CFDO and CLINs 0011, 1011, 2011, & 3011 for ASVVP and CLINS 0012, 1012, 2012, & 3012 for ASVVP WORKLOAD BALANCER) Perform CFDO and ASVVP file operations support and ASVVP Data Workload Balancer in accordance with the PWS, Section 4.6. File operations support shall be priced on a Labor Hour basis in accordance with the labor rates in the contract of the Offeror. The estimated costs proposed shall include all labor direct and indirect costs.

Note: NSC/TSC only have CFDO – Data Collection and CFDO – File Operations CLINS. NSC/TSC does not require ASVVP task CLINS. Also, CLINs 0008, 1008, 2008, & 3008 are optional CLINS for TSC (Group A) and CSC (Group B).