Language_and_Administrative_Services_TTP_Questions.docx

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Language and Administrative Services
Solicitation number
HSBP1017R0015
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Vendor Questions #1

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File Type Posted
Questions_-_HSBP1017R0015_3-27-17.xlsx XLSX spreadsheet
Language_and_Administrative_Services_TTP_Questions_25Mar17.docx DOCX document
Language_and_Administrative_Services_TTP_Questions_24Mar17.docx DOCX document
List_of_Wage_Determinations.docx DOCX document
SOW_17_March_2017.docx DOCX document
Questions_to_Government_15Mar2017.xlsx XLSX spreadsheet
List_of_Wage_Determinations.docx DOCX document
Questions_re_HSBP1017R0015.xlsx XLSX spreadsheet
Attachment_B_(Pricing_Schedule).xlsx XLSX spreadsheet
SOW_17_Feb_2017.docx DOCX document
SOW_Attachment_C.docx DOCX document
List_of_Wage_Determinations.docx DOCX document
Attachment_B_(Pricing_Schedule).xlsx XLSX spreadsheet
HSBP1017R0015.pdf PDF
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The below questions are submitted re Solicitation HSBP1017R0015, Language and Administrative Services Trusted Traveler Program

RFP Reference and Page
Discussion / Question
Response

HSP1017R0015

Past Performance Factor

Can the Government clarify if past performance from a Subcontractor can be included?
Past performance will only be considered for Prime.

HSP1017R0015

Can the Government provide what the font size is for the proposal, i.e. 11point and can 8 point be used for tables and graphics?
A required font size has not be determined.
List_of_Wage_Determinations
Can the Government please verify that all the WD’s are current and if not, provide the most current version?
Most current version is required. An amendment to the RFP to provide the most current version is pending.
Can the Government provide a list of vacant positions, how many by location?
About 10 positions are currently staffed at the following locations:

a. El Paso - Ysleta

b. Blaine WA - Birch Bay

c. Nogales, AZ

d. SAN Luis, AZ

e. Williston Vetting Center Remainder are vacant.

Can the Government provide the average annual fill rate of all positions?
Unknown.

SOW_17_Feb_2017 Section 8.4

Can the Government provide what SCA Positions to map to for personal in the (1) EC, (2) VC, (3) ESTA, and (4) ARO?
All positions are subject to SCA.

SOW_17_Feb_2017 Section 8.1.1

Can the Government clarify the hours of work are from 7:00am – 10:00pm at the Enrollment Center? When looking at Attachment_B_(Pricing_Schedule), it only has 1 FTE in most Enrollment Centers which would not be sufficient to staff for 15 hours a day.
The hours are based on the needs of the location that they are assigned to. It is an 8 hour day based on the hours most needed by the location. For example, if the EC location works 7am -10pm and the main hours of operation are 9-5, those may be the hours needed for the clerical staff to answer phone calls and interact with the public.

SOW_17_Feb_2017 Section 4.3.5

Can the Government clarify whose ISO certification we are supporting and if its CBP’s, how are work processes documented, i.e. the level of effort required?
The contract company will need to have the ISO certification.

SOW_17_Feb_2017 Section 4.3.8

Will the Government provide the contractor the training curriculum and standards to conduct this one-on-one training or is the Government going to provide the training?
Government will provide any annual computer based training, as needed.

SOW_17_Feb_2017 Section 4.3.9

Can the Government elaborate on how this is accomplished, i.e. we send in a request after a BI is complete and with favorable adjudication?
Once a proposed employee obtains a passed BI, CBP will provide access.

SOW_17_Feb_2017 Section 4.3.10

Can the Government elaborate and specify how the contractor is supposed to handle computer access issues for its staff when we have no oversight or responsibility for IT systems?
Any computer access issues will be handled by the government since no vendor computers will be used.

SOW_17_Feb_2017 Section 4.1

Can the Government clarify all tasks from 4.1.1 – 4.1.21 are only performed at Blaine, El Paso, San Luis, and Nogales Enrollment Centers as that’s what is states on the last sentence on 4.1?
It will include all locations where clerical positions are needed. At this time, we can only relate to the current locations that have clerical staff. The needs are mainly the same for all future locations added to the contract.

SOW_ Attachment _C

Can the Government verify there is only one Vetting Center and it’s in Vermont?
All locations have been provided.

SOW_ Attachment _C Attachment_B_(Pricing_Schedule)

In SOW_Attachment_C, it has Houston George Bush Intercontinental list as an Enrollment Center, but in Attachment_B_(Pricing Schedule), Houston George Bush Intercontinental is not listed to price. Can the Government please update either the pricing schedule or SOW Attachment C to match?
Pricing for Houston is located on line 23 of the excel spreadsheet but line was minimized by accident. Revised Pricing schedule is pending on next amendment.

SOW_ Attachment _C Page 5-7

Does the Government want pricing for all the possible locations listed in SOW_Attachment_C pages 5-7? If so, can the Government state whether they are Enrollment Centers or Vetting Centers? Also, can the Government provide amount of FTE and hours needed at each location?
The Government wants pricing for all positions provided on the pricing schedule.

Attachment_B_(Pricing_Schedule)

Can the Government provide the time in service for incumbents by location so offerors can determine the PTO to price as only incumbents would know that?
Start dates below:

7 personnel on 5/1/2011 1 personnel on 6/22/2015 1 personnel on 5/18/2015

File details come from the government source that posted it. Updated .