HSBP1016R0030_-_ATTACHMENT_ONE_-_Performance_Work_Statement_-_Custodial_and_Grounds_Maintenance_-_San_Diego_USBP.pdf

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 1 of 26

Performance Work Statement (PWS) Custodial and Grounds Maintenance

US Customs and Border Protection

US Border Patrol – San Diego Sector

Contents

1. BACKGROUND

2. SCOPE

3. APPLICABLE STANDARDS

4. SPECIFIC TASKS - CUSTODIAL AND GROUNDS MAINTENANCE

TASK #1 – (4.1) INTERIOR CUSTODIAL SERVICES

4.1.0 Floor Care

4.1.1 Carpets and Rugs

4.1.2. Floor Mats and Runners

4.1.3 Restrooms, Shower Rooms, Locker Rooms and Holding Cells

4.1.4 General Surfaces

4.1.5 Walls

4.1.6 High Cleaning

4.1.7 Dusting

4.1.8 Trash and Wastebaskets

4.1.8 Recyclables

4.1.9 Plate Glass

4.1.9 Window Washing

4.1.10 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings)

TASK #2 – (4.2) EXTERIOR CUSTODIAL SERVICES

4.2.0 Plate Glass

4.2.1 Window Washing

4.2.2 Exterior Canopies

4.2.3 Hard Surface Areas

4.2.4 Ash Receptacles and Trash Containers

4.2.5 Graffiti Removal

4.2.6 Excrement Removal (Human, Bird and Animal)

4.2.7 Common Areas

TASK #3 – (4.3) GROUNDS MAINTENANCE

4.3.0 Grounds Maintenance Services

4.3.1 Composting

4.3.2 Trees and Shrubs

4.3.3 Mulching

4.3.4 Mowing and Edging

4.3.5 Leaf Removal

4.3.6 Over-Seeding, Dethatching and Plugging

4.3.7 Fertilization

4.3.8 Flowerbeds and Plants

4.3.9 Plant Replacements

4.3.10 Soil and Ground Covers

4.3.11 Unimproved Grounds (grounds in natural condition)

4.3.12 Weeds

4.3.13 Watering

4.3.14 Adjust, Clean and Set Automatic Controllers

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 2 of 26

5. DELIVERABLES AND DELIVERY SCHEDULE

6. GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION

7. PLACE OF PERFORMANCE

8. PERIOD OF PERFORMANCE

9. SECURITY

10. SPECIAL CONSIDERATIONS

11. POINTS OF CONTACT

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 3 of 26

1. BACKGROUND

This contract is for Custodial and Grounds Maintenance related services with a Performance Work Statement (PWS) for the US Customs and Border Protection, U.S.

Border Patrol, San Diego Sector area of operation. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards.

Custodial and Grounds Maintenance services provided by the Contractor are arranged and oversight is provided through one or more of the following entities: Contracting Officer (CO) and Contracting Officer Representative(s) (COR), as well as designated local area Points of Contact (POC’s).

2. SCOPE

The work specified in this PWS shall be performed in accordance with the International Sanitary Supply Association (ISSA) Cleaning Industry Management Standards (CIMS), all applicable local, state and federal laws and the requirements of this PWS.

The contractor shall perform base custodial and grounds-maintenance services to present a clean, neat and professional appearance and maintain healthy grass, trees, shrubs, and plants at 19 Locations within the San Diego Sector. The Performance Based Service Contract aspect of this PWS provides potential offerors the flexibility to develop cost effective solutions and the opportunity to propose innovative alternatives to meet the stated objectives.

The contractor, through innovation, technology, and other means, shall perform the required custodial and grounds-maintenance services at frequencies determined by the contractor, based on regular operational hours identified on the information contained in the Building Information Data Sheets – included as Attachment Two (2) to the solicitation (HSBP1016R0030). All services performed must meet the prescribed standards stated in Appendix One (1) of this PWS – Required Performance Metrics (RPM), in order to be considered acceptable. Services considered unacceptable shall be re-performed at no additional charge to the Government. The estimated square footage for the buildings and locations, as well as the full descriptions of the buildings and locations, are included in the Building Information Data Sheets.

The figures contained in the Building Information Data Sheet are estimates. It is the Contractor's responsibility to notify the CO or the CO’s designee if it is believed that the information provided is incorrect.

The Contractor shall conduct custodial and related services in a manner that utilizes industry best practices and complies with the guiding principles to minimize the Government’s Environmental Footprint. This requires annual reporting of non-bio-based, bio-based, sustainable, and green products and materials.

The Contractor shall use green cleaning products, processes and equipment whenever possible and practicable. Green cleaning is a planned and organized approach to cleaning

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 4 of 26 that is designed to protect the occupants and workers' health and reduce the impact on human health and the environment.

The Contractor shall use safe and environmentally friendly products as referenced throughout this specification. Green cleaning products and processes include, but are not limited to bio-based products, products containing recycled content, environmentally preferable products and services, and otherwise environmentally friendly products and services that minimize the use of energy, water, and other resources. Chemical concentrates that require dilutions are preferable compared to ready-to-use products and should be used whenever possible. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals. Green cleaning products and processes shall be compliant with the Guiding Principles for Federal Leadership in High-Performance and Sustainable Buildings.

For categories of items that are Environmental Protection Agency (EPA)-designated under the EPA’s Comprehensive Procurement Guidelines (CPG) Program and those items designated by the United States Department of Agriculture (USDA) under the Bio Preferred Program (visit http://www.biopreferred.gov/), if all other factors (such as price, performance, and availability) are equal, the Contractor shall select the CPG item over the USDA Bio Preferred Program item. For other purchases, unless the Contractor receives an exemption from the Contracting Officer, the Contractor shall select USDA designated products over products with other sustainable attributes. Products designated under Federal sustainable product programs – USDA Bio Preferred, EPA CPG, EPA Design for the Environment, and Department of Energy's EnergyStar and Federal Energy Management Plan (FEMP) - can be found on the Sustainable Facilities Tool website, located at https://sftool.gov/. Sustainable products designated under third-party programs include but are not limited to Green Seal, Eco Logo, and Environmental Choice. For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category.

The Contractor shall follow all applicable standard industry practices including, but not limited to those published by the National Institute of Building Sciences (NIBS), American Society of Testing Materials (ASTM), Carpet and Rug Institute (CRI), and applicable standards of the Environmental Protection Agency (EPA).

3. APPLICABLE STANDARDS

The Contractor shall comply with all applicable governance documents, including, but not limited to Federal, State and local laws and regulations and standards, including those specified in the table below, and to which reference may be made elsewhere in the contract.

The Contractor is responsible for obtaining access to all referenced documents at his/her own expense. The Contractor shall obtain all applicable licenses, training, and permits. If a change in law and/or regulation requires the Contractor to implement an action that will result in an increase or decrease in contract price, the Contractor shall inform the CO prior to implementation.

http://www.biopreferred.gov/ https://sftool.gov/

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 5 of 26

Table 1. Applicable Publications and Standards

PUBLICATION TITLE

HSPD-12 Homeland Security Presidential Directive-12.

Found at https://www.dhs.gov/homeland-security-presidential-directive-12.

National Strategy for Pandemic Influenza Preparedness.

http://www.flu.gov/planning-preparedness/federal/index.html

CDC Protocols Center for Disease Control general protocols for the cleaning of excrement (human and animal/bird) can be found at www.cdc.gov.

ISSA CIMS International Sanitary Supply Association / Cleaning Industry Management Standard http://www.issa.com/certification-standards/cleaning-industry-management-standard-cims

29 CFR Part 1910 OSHA General Industry Standards (http://www.access.gpo.gov/nara/cfr/waisidx_06/ 29cfr1910a_06.html)

40 CFR Chapter 1 Environmental Protection Agency Regulations.

ANSI/ASEE A-

1264.2-2006

Standard for the provision of slip resistance on walking and working surfaces. www.ANSI.orgg

ANSI/IWCA –

International Window Cleaning Association (I-14 Standard) www.iwca.org

California Code of Regulations Title 17, Div 3 – Air Resources Board

California regulations on VDC levels in cleaning products http://www.oal.ca.gov/CCR.htm.

National Institute of Building Sciences www.nibs.org

ASTM International International Standards Organization for technical standards for a wide range of materials, products, systems and services. www.astm.org https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 http://www.flu.gov/planning-preparedness/federal/index.html http://www.flu.gov/planning-preparedness/federal/index.html http://www.cdc.gov/ http://www.issa.com/certification-standards/cleaning-industry-management-standard-cims http://www.issa.com/certification-standards/cleaning-industry-management-standard-cims http://www.issa.com/certification-standards/cleaning-industry-management-standard-cims http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html http://www.ansi.orgg/ http://www.iwca.org/ http://www.oal.ca.gov/CCR.htm http://www.nibs.org/ http://www.astm.org/

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 6 of 26

4. SPECIFIC TASKS - CUSTODIAL AND GROUNDS MAINTENANCE

The Contractor shall perform the following tasks in accordance with this PWS and in the most cost-effective and efficient manner possible. Contractor shall provide recommendations on innovative concepts of landscaping in order to ensure maximum use of green resources and water conservation methodology. Contractor shall use recovered organic materials for fertilizer whenever possible.

TASK #1 – (4.1) INTERIOR CUSTODIAL SERVICES

4.1.0 Floor Care

At all cases when applicable, floor care shall meet the minimum manufacturer’s specifications, in addition to the specifications contained herein. It is the responsibility of the Contractor to understand and request information on those specifications where applicable.

Bare Floors: Floors, base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter.

The floors shall maintain their natural luster and not have a dull appearance.

Wet mopping of bare floors shall be accomplished using disinfectant cleaner(s) with additional scrubbing, if necessary. These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. There shall be no visible buildup of finish in corners or crevices.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use.

Mops and cleaning rags used in restrooms shall not be used to clean any other areas.

ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, burns, scuffmarks, or wax build-up in corners or crevices. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR DRY STRIPPING METHODS BE USED ON Asbestos Containing Building Materials (ACBM) FLOORING.

Finishing Floors: Walls, baseboards, and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks, and skipped areas. The applied finished area shall have a uniform luster.

Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

Wood Floors: There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring.

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 7 of 26

4.1.1 Carpets and Rugs

Extraction: Build-up, spills and crusted materials shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or the CO’s designee in order to arrange the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold. Moving of duplicating equipment, computer equipment, and similar types of electric and electronic equipment is to be coordinated with the CO or the CO’s designee and customer, as required, prior to cleaning of the carpet. Any furnishings moved are to be returned to their original positions.

Spot Cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

Vacuuming: Carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear.

The Contractor shall utilize at a minimum, High Efficiency Particulate Air (HEPA) vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval/ Green Label Vacuum’ Program.’

4.1.2. Floor Mats and Runners

The Government shall furnish all mats and runners.

Mats and runners shall be laid out as specified by the COR or their designee at main entrances, main lobbies, and main and secondary corridors at all times, and must have finished edges. They shall be a minimum of 10 feet in length in the primary direction of travel. Replacement mats and runners shall be the same type as the original mats and runners. Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. They shall receive scheduled cleanings and routine inspections based upon the manufacturer's instructions. Any mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the COR or the CO’s designee so they can be replaced. Mats and runners shall be stored in accordance with the American National Standards Institute/American Society of Safety Engineers (ANSI/ASSE) A1264.2-2006 standard for the “Provision of Slip Resistance on Walking/Working Surfaces Guidelines.”

The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners, is preferred to eliminate overlapping and to reduce potential tripping hazards.

In the event of wet or inclement weather mats and runners are used, the mats and runners shall be placed at entrances and at other areas identified by the COR or designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the COR or the designee determines that they are no longer required.

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 8 of 26

4.1.3 Restrooms, Shower Rooms, Locker Rooms and Holding Cells

Cleaning: All areas shall be cleaned using a disinfectant cleaner. Wash basins, toilet bowls, urinals and fixtures shall maintain a high level of luster and be free from stains, scales, scum, dust, mold, mildew, streaks, and encrustations.

Partitions, doors, vents, sills, and walls: shall be free of dust, dirt, bodily fluids and waste, and graffiti. Shower curtains shall be cleaned and free of mold and dirt.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Dispensers: The Government shall provide dispensers, including dispensers in tenant break rooms, as well as soap and paper towel dispensers, sanitary toilet seat paper rings and urinal odor cakes. The Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies including dispenser construction and efficiency shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at its expense.

Toilet Paper Dispensers: Shall be full at all times.

Floors: The quality standard for providing standard service is the same as that described in Section 4.1.0 ‘Floor Care.’

Fixtures: Clean and sanitize. All Fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stall, etc.) shall be clean with no dust, spots, soiled substances, discoloration, mold, build-up, or excess moisture. Supplies, including urinal cakes, shall be replenished as necessary.

Receptacles: The Government shall provide receptacles. The Contractor shall empty, clean, and sanitize the sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags. Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR §1910.1030 (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

Drinking Fountains: All fountains shall be free of dirt, watermarks, and all other debris or encrustations. Drinking fountains shall be sanitized and present a lustrous appearance.

4.1.4 General Surfaces

Horizontal Surfaces: All surfaces shall be free of dust, dirt, oil spots, or smudges.

Cabinets and desks with papers, computers, and keyboards shall not be disturbed. Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations.

http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 9 of 26

Metal, Brass and Woodwork: Surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) shall be free of dust, streaks, spots, hand marks, oil, smudges, dirt, soiled substances, encrustation, and streaks.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 120 inches’ of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots, grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture.

4.1.5 Walls

All wall surfaces shall be free of smudges, marks, dirt, and spots. Cleaning shall not cause discoloration.

4.1.6 High Cleaning

High Surfaces: Surfaces between 70 inches and 120 inches shall be cleaned and free of dirt, dust, and cobwebs. Where glass is present, both sides shall be clean and free of streaks.

Included in high cleaning are light fixtures, Heating Ventilating and Air Conditioning (HVAC) diffusers, pipes, ceilings. This does not include the removal of vents, tiles, or fixtures.

4.1.7 Dusting

Surfaces / Furniture and equipment shall be free of dust, stains, liquid or wax / finish splashing. With a preference to using a micro-fiber or damp cloth, or backpack vacuum fitted with the appropriate dusting tool.

4.1.8 Trash and Wastebaskets

All trash (including restrooms) shall be collected and removed to a location designated by the COR or designee. Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

The Contractor shall notify the COR or designee of any item or material identified by the Environmental Protection Agency (EPA) and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries as specified in 40 CFR Parts 260- 273.

4.1.8 Recyclables

The Contractor shall provide all labor, and the means to collect and transport recyclable materials from recycling bins and containers located throughout the building to storage and loading areas as designated by the COR or designee.

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 10 of 26

4.1.9 Plate Glass

All interior glass (to include glass over and in and vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

4.1.9 Window Washing

Cleaning: The windows shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped free of drippings and other watermarks. Cleanings of both sides of the windows shall be coordinated to maximize cost effective operations as directed by the COR or designee. The Contractor shall comply with ANSI/IWCA I-14 and all Federal, State and local regulations.

4.1.10 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings)

Dusting of Blinds and Coverings: All blinds, coverings, cord tapes, and valances shall be clean and free of dust and spots. Blinds and coverings that are not operating properly shall be reported to the COR or designee for repair.

TASK #2 – (4.2) EXTERIOR CUSTODIAL SERVICES

4.2.0 Plate Glass

All exterior glass (to include spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

4.2.1 Window Washing

Both sides of the glass shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of interior glass shall be wiped free of drippings and other watermarks. Window washing shall be in accordance with ANSI/IWCA I-14 as well as all Federal, State and local regulations.

4.2.2 Exterior Canopies

All canopies and anything affixed to or included in the surfaces of canopies shall be clean and free of all dirt, dust, cobwebs, nests, bird excrement, trash, and debris.

4.2.3 Hard Surface Areas

All areas (sidewalks, brick areas, around light poles, hard surfaces, parking lots, surface parking, garages, dock areas, moats, platforms, driveways, ramps, lanes, etc.) shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oil, and grease. No residual dirt shall remain after the removal of the debris. Spill residues and clean-up materials shall be

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 11 of 26 disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

4.2.4 Ash Receptacles and Trash Containers

All solid waste/trash shall be collected and removed to a location designated by the COR or their designee. Trash containers and ash receptacles shall be emptied and kept clean, odor-free, and free of dirt, dust, ash, cigarette butts, debris, residue, and spilled materials.

Sand in ash receptacles shall be replenished as necessary. Plastic liners for all trash containers shall not be torn, worn, or contain residue.

4.2.5 Graffiti Removal

Remove graffiti using normal cleaning methods (e.g., normal graffiti removal cleansers or solvents.) Graffiti that cannot be removed with such methods shall be reported to the COR or their designee.

4.2.6 Excrement Removal (Human, Bird and Animal)

Cleaning: All steps, stairs, entrances, sidewalks, arcades, landings, balconies, and ledges shall be cleaned of all excrement while following established safety precautions as outlined in the Center for Disease Control protocols.

4.2.7 Common Areas

Policing: All areas including lawn, grounds, planted areas, sidewalks, hard surfaces, parking areas, garages, docks, platforms, driveways, ramps, lanes, etc., shall be cleared of gum, litter, debris, paper, trash, and other discarded materials.

Unimproved Grounds: All areas shall be cleared of trash, debris, and other discarded material each time the native grasses, weeds, etc. are cut.

Fence Lines: Fence lines shall be cleared of trash, debris, and other discarded materials.

4.2.8 Vehicle Wash Drain Trough

Cleaning: The vehicle wash drain troughs shall be swept and cleaned and cleared of trash, debris and other discarded material in accordance with the task and frequency schedule established.

TASK #3 – (4.3) GROUNDS MAINTENANCE

4.3.0 Grounds Maintenance Services

General: Maintain all plants, trees, shrubs, ground covers, and lawns in a manner that prolongs life and sustains a healthy appearance. The Contractor shall seek to prevent pollution by, among other things, reducing fertilizer and pesticide use to protect the environment, using integrated pest management techniques, recycling green/landscape waste, and minimizing runoff. Grounds maintenance services shall benefit the

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 12 of 26 environment and generate cost savings to the Federal Government by preserving and protecting the native plants and wildlife habitats entrusted to us.

4.3.1 Composting

To reduce the amount of material being disposed of in landfills, the Contractor is required to compost, to the greatest extent possible, yard waste generated by the Contractor's operations. The Contractor shall not compost material on-site unless authorized by the COR or designee. The Contractor shall utilize an approved recycling or composting facility or compost the material at the Contractor's own facility. Where applicable, the Contractor shall work with on-site cafeterias and wet stands to recover and compost all possible materials. The Contractor is responsible to pay for composting services for landscaping debris.

4.3.2 Trees and Shrubs

Maintenance: Tree supports shall be kept in good condition, functioning at all times and shall be removed when no longer needed. All trees and shrubs shall be fully protected.

Tree stakes, tree ties, and guy wire shall be of materials that are comparable to those existing on site, and shall be replaced or repaired by the Contractor as needed. Supports or braces are to be repositioned as often as necessary to prevent damage to the tree or shrub trunk. Sand pans can be used for trees and shrubs to protect the plant trunk from the mower, and help to avoid over watering. Keep shrubs and trees trimmed to present an attractive appearance.

Trimming: To promote optimum efficiency and safety for all foot and vehicular traffic, trees and shrubs shall be kept trimmed to clear all roads, drives, and walking areas. Any limbs and branches touching or brushing buildings, fences, or other structures are also to be trimmed to provide clearance and free air circulation around the plant.

Pruning: Trees and shrubs shall be pruned by the Contractor to remove dead or diseased foliage or branches to help control or direct growth, increase quality, and to add structural strength to the trees and shrubs.

4.3.3 Mulching

Contractor shall maintain and replace existing mulch as necessary. Replacement mulch shall be commercial grade shredded hardwood bark, or equivalent, including rubber. It shall be free of sticks, stones, clods, or other foreign materials. A sample of proposed mulch and chips shall be submitted to and approved by the COR or designee prior to use.

All areas to be mulched shall be raked, debris removed, edges reestablished, and any excessive mulch buildup worked into existing soil or removed, at the discretion of the COR or designee, prior to mulch application.

4.3.4 Mowing and Edging

Contractor shall mow and edge all turf areas at a frequency and method that ensures that all areas present a uniform professional (in accordance with the performance standards) appearance at all times. Mulching mowers shall be used; however, non-mulching mowers

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 13 of 26 are permitted at some sites (as indicated on the Building and Information Data Sheets – provided separately) and shall be approved by the COR or designee. Grass clippings shall be cleared from walkways and roadways and blown onto the grass. As appropriate, grass clippings shall be left in place, composted, or mulched as coordinated by the COR or designee.

4.3.5 Leaf Removal

The Contractor shall remove leaves, as necessary, to maintain a neat and clean appearance.

Leaves should be composted as appropriate. Throughout the year, the Contractor shall remove minor accumulations due to isolated leaf drop and shall check all storm drain openings on the premises and remove any leaves or debris that have accumulated. Care shall be taken to remove leaves in existing mulched areas to maintain a neat and clean appearance without substantial reduction in mulch depth or damage to herbaceous or woody plant material.

4.3.6 Over-Seeding, Dethatching and Plugging

Over-seed, dethatch, and plug as necessary to prevent bare areas and promote even growth of turf areas following common and local landscaping practices.

4.3.7 Fertilization

All lawns, trees, and ground cover shall be fertilized consistent with common local landscaping practices. Application by the Contractor shall employ the best practices to minimize chemical runoff. Fertilizer used shall be of a balanced type that supplies all nutrients required for providing sustainable growth and development. The fertilizer application rate for the trees will be determined by tree type, girth, and height. Prior to application, the Contractor shall schedule time of application with the COR or designee.

4.3.8 Flowerbeds and Plants

Flowerbeds are to be free from weeds and debris. Replacement plants shall be supplied by the Government. Plants supplied by Contractor shall be approved by the COR or designee and shall be arranged in an attractive and professional manner. Preference shall be given to the use of native perennials instead of annuals.

4.3.9 Plant Replacements

The Contractor shall be responsible for all costs associated with the replacement of all planted materials that have been damaged as a direct result of the Contractor’s lack of oversight, neglect, or lack of proper care and maintenance as identified by the COR. The Contractor shall use replacement plants that are native to the area to help further reduce the use of irrigation water.

4.3.10 Soil and Ground Covers

PWS- Custodial/Grounds Maintenance San Diego Sector USBP 14 of 26

Aeration: Soil shall be aerated (frequency is dependent on the type of soil and grass but no less than one aeration per year) by manual or mechanical methods of piercing the ground to provide an adequate air supply to the soil and promote sustained plant life.

Cultivation: Soil shall be cultivated to ensure the topsoil is loose for the purposes of gas exchange, water penetration, and soil aeration.

Groundcover: All areas shall be maintained to promote healthy and sustained growth.

Ground cover must present a neat appearance.

4.3.11 Unimproved Grounds (grounds in natural condition)

Contractor shall mow unimproved grounds to present a neat, well-maintained appearance.

Height of weeds, native grasses, etc. on unimproved grounds shall not exceed 6 inches in height.

4.3.12 Weeds

Maintenance: All area sidewalks, parking lots, and roadways (excluding unimproved grounds) are to be free of weeds and unwanted growths.

4.3.13 Watering

Watering: All watering cycles shall be conducted at times that minimize inconvenience to the building occupants and visitors and maximize percolation. Watering shall be performed to minimize run-off into drains and sewers. Entrances and exits shall not be wet during the arrival and departure of occupants and visitors. Watering shall be accomplished using a drip, soaker hose, or another water-saving irrigation system device.

The Contractor shall operate watering systems that use automatic timers coupled with rain/freeze sensors in an efficient manner that considers local weather and local mandates.

During periods of water restrictions, watering guidelines by the local water district shall apply. The Contractor shall not be responsible for the replacement of landscaping materials that die as a result of a lack of proper access to water during these periods of water restrictions by municipalities.

Hand Watering: When mechanical irrigation is not available or is malfunctioning, the Contractor shall use alternative hand watering methods, such as gator bags, or equivalents to ensure, promote, and maintain healthy growth. Watering shall be performed to minimize run-off into drains and sewers.

4.3.14 Adjust, Clean and Set Automatic Controllers

Irrigation systems with automatic controllers shall be adjusted, cleaned, and set for the most energy efficient watering periods. When watering lawns, the Contractor must make sure that the sprinklers and drip heads are clean and adjusted so that the water ejects evenly and covers all lawn areas and shrubs. The Contractor must ensure irrigated water does not spray on to paved areas or walkways and run-off into drains and sewers.

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Irrigation systems that are damaged by the Contractor due to neglect shall be repaired by the Contractor. The Contractor shall be responsible for all costs incurred to repair and test the system. Repairs shall be performed by qualified personnel. All repairs shall be performed using industry practices.

The Contractor shall be responsible to notify the Government in the event of operational malfunctions, breakages, or failures to the irrigation system, which affects the Contractor's ability to provide proper irrigation to building’s landscaping. Failure to make timely notification to the COR or their designee shall result in the Contractor replacing damaged landscaping materials.

5. DELIVERABLES AND DELIVERY SCHEDULE

All requirements below will be provided directly to the CO or authorized designee (COR or Government Program POC), in accordance with the submittal date as listed. Submittals shall be in electronic format unless otherwise agreed-upon.

5.1 DELIVERABLES / MILESTONES

The contractor shall deliver those items to CBP as outlined in the table below.

ITEM # DELIVERABLE (D) / MILESTONE (M) DUE DATE

1. Cleaning Schedule with initial proposal (D) With initial proposal

2. Quality Assurance Plan (QAP) shall be submitted to the COR (D) With initial proposal

3. Communications Requirements

• Quality Control Meetings (M)

• Joint Service Inspections (M)

Quarterly

TBD

4. Safety Data Sheets shall be submitted to the COR (D)

Should be updated as needed

Five (5) days after contract award

5. Hazardous Materials Inventory shall be submitted to the COR (D)

Should be updated as needed

Five (5) days after contract award

6. Inventory List of Products and Equipment (non-hazardous) should be submitted to the COR (D)

Should be updated as needed

Five (5) days after contract award

7. Personnel List and Background Investigation Forms shall be submitted to the COR (D)

Fifteen (15) days after contract award

8. Strike Contingency Plan should be submitted to the COR (D) Thirty (30) days after contract award

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9. Contractor Pandemic Plan should be submitted to the COR (D) Thirty (30) days after contract award

10. Green Purchase Reports should be submitted to the COR (D) Annually should be received by October 31

DELIVERABLE #1- Cleaning Schedule (To be submitted with Initial Proposal)

The cleaning schedule is considered the Contractor’s efficient approach to the work, and shall not limit the Contractor to specific levels of staffing, means or methods. Changes necessary for achieving the contract performance work statement requirements shall be the responsibility of the Contractor. Cleaning schedules and any revisions are to be submitted to the COR or designee.

The Contractor’s cleaning schedule shall, as a minimum, include the following frequency:

o Daily cleaning (includes weekends and holidays) o Periodic cleaning o Weekly cleaning o Monthly cleaning o Other frequencies o Complete listing of all on-site designated supervisors and contractor points of contact, with phone numbers and email addresses.

DELIVERABLE #2 – Quality Assurance Plan (QAP) (Submitted 15 days after Award)

The Contractor shall establish and implement a complete Quality Assurance Plan (QAP) to ensure the requirements of the contract are met, to be delivered to the COR or designee.

The QAP is a written document that specifies a system for determining whether or not cleaning service requirements are being met and identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. The QCP also identifies opportunities where the Contractor can make improvements in how services are provided.

The QAP is a living document and may be subject to change depending on the needs of the contract. When the contract is revised, the Contractor is required to provide an updated

QAP.

The QAP shall include the following, at a minimum:

• How the Contractor will control quality and quantity of supplies and services.

• Define the roles and responsibilities of the Contractor’s operating personnel.

• How project management, inspections, plan implementation, process improvement changes, correction of deficiencies, and ‘Green Cleaning’ of this contract will be accomplished.

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• An inspection plan or checklist tailored to the specific building(s) being cleaned and serviced under this contract. The inspection plan or checklist shall detail how services at the work site shall be inspected to ensure that the outcome of the work meets all the quality standards set forth in the contract and shall include, but is not limited to:

o Date of inspection performed o Location of inspection o Description of findings o Description of action(s) taken (if necessary) o Signature and date of completion o A written training program to ensure that the Contractor’s employees are capable of successfully accomplishing all work task(s) under this contract.

o A Strike Contingency Plan for separation of employees and employee absences.

o How Contractor shall monitor deficiencies of work output in relation to the performance standards, methods of informing employees of deficiencies in their area(s) of responsibility and a process to ensure that the deficiencies are corrected and do not reoccur.

o How Contract shall measure and document performance in comparison with the PWS.

o How the Contractor will utilize the Government’s approved tenant survey results to improve the delivery of custodial and grounds-maintenance services.

DELIVERABLE #3 – Communications Requirements (Ongoing Requirement)

Quality Control Meetings: The Contractor shall schedule, devise and attend Quarterly meetings, which will be held between the Contractor and COR or designee. Scheduling will be dependent on Government Program Office availability in coordination with the Contractor. The purpose of these meetings will be to discuss the Contractor’s performance, areas of deficiencies, areas of satisfaction, and tenant needs or concerns. The frequency of these meetings may be increased or decreased depending upon performance as determined by the COR or designee.

Joint Service Inspections: The Contractor shall accommodate all requests by the Government to participate in the Contractor’s inspection of work performed by Contractor personnel. Scheduling for these joint inspections shall be coordinated through the CO or their designee. This inspection shall be used with other measures of performance, including unannounced inspections by the COR, in discussions on Contractor performance during the Quality Control Meetings.

DELIVERABLE #4 – Safety Data Sheets (Submitted to COR five (5) Days after Award – Updated as Needed)

DELIVERABLE #5 – Hazardous Materials Inventory (Submitted to COR five (5) Days after Award – Updated as Needed)

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DELIVERABLE #6 – Inventory List of Products and Equipment (non-hazardous) (Submitted to COR five (5) Days after Award – Updated as Needed)

Listing should specify Environmentally Sustainable Products and Equipment

DELIVERABLE #7 – Personnel Listing and BI Forms (Submitted to COR within 15 Days after Award)

Updated as needed with changes in staffing. Only personnel with a completed BI will be permitted to perform work under this contract.

DELIVERABLE #8 – Strike Contingency Plan (SCP) (Submitted to COR 30 Days after Award)

The Contractor shall prepare a SCP to be used in the event of a strike by his employees.

The SCP shall be submitted to the CO or their designee 30 calendar days prior to the contract’s start date and updated annually. At a minimum, the SCP shall include the following information:

Support Personnel: The SCP shall describe in detail how the Contractor shall staff the building to provide the services defined in this specification in the event of strikes by Contractor personnel. The Contractor shall keep Homeland Security Presidential Directive (HSPD-12) requirements and time frames in mind when preparing this plan.

Training and Certifications: The SCP shall describe in detail how the Contractor shall provide personnel that meet experience requirements, assuring the Government that all temporary or replacement personnel (including any sub-contractor’s personnel) shall meet the experience and certification requirements defined in this contract.

DELIVERABLE #9 – Contractor Pandemic Plan (Submitted to COR 30 Days after Award)

As required by the National Strategy for Pandemic Influenza Preparedness, the Government has prepared a plan that safeguards its employees and provides for continued operations in the event of an influenza pandemic. The Contractor shall also prepare a plan that outlines the steps that it must take to prevent and reduce the spread and mitigate the potential effects of an influenza pandemic on custodial and related services. Given the unpredictable length and severity of a pandemic, the Contractor’s plan shall link its planned actions to the periods and phases established by the World Health Organization for a pandemic cycle. For information on the phases of a pandemic cycle see http://www.who.int/csr/resources/publications/influenza/whocdscsredc991.pdf.

The Contractor shall submit the plan to the CO or designee within thirty (30) calendar days of the award of the contract.

DELIVERABLE #10 – Green Purchase Reports (Submitted to COR Annually by 31 October of each Year)

As required by FAR 52.223-2 (Affirmative procurement of bio-based products) http://www.who.int/csr/resources/publications/influenza/whocdscsredc991.pdf

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The Government is required by the Resource Conservation and Recovery Act (RCRA), Section 6002 and Executive Order (EO) 13423 Strengthening Federal Environmental, Energy, and Transportation Management to procure and use products containing post-consumer content (recycled material); environmentally preferable; and bio-based products.

RCRA Section 6002 and Letter 92-4 requires Federal agencies to develop and implement their own Affirmative Procurement Program to facilitate the procurement of these products.

In addition to those regulatory requirements, the following considerations and sources shall be used by the Contractor:

• Compliance with appropriate clauses and subparts of FAR 7, 11, 12, 13, and 23.

• Cleaning chemicals, tools, equipment, supplies, or materials that shall be selected to minimize the impact on both human health and safety as well as reducing other potential environmental impacts.

• Cleaning processes, work practices, and procedures shall minimize exposures to workers and building occupants and contribute to the promotion of environmentally friendly stewardship.

6. GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION

In addition to any items as described within this PWS, the following equipment and/or items will be provided by the Government:

• Electrical power at existing outlets for the Contractor to operate equipment which is necessary in the conduct of its work.

• Hot and cold water as necessary limited to the normal supply provided in the building.

No special heating or cooling of the water shall be provided.

• Space in the building including locker rooms, if available. Any existing equipment in space authorized for use by the custodial Contractor such as lockers, tables, benches, chairs, etc., that were placed within the building by the Government may be used by the Contractor during the term of the contract, provided authorization is received from the CO or designee. This space and equipment shall be kept neat and clean, and returned to the Government in the same condition as they were at the time of entering into the contract once the contract expires.

• Space in the building for the storage of supplies and equipment inventories that are used in the performance of work under this contract. The Contractor shall maintain this space in a clean, neat and orderly condition. Under no circumstances shall the Contractor store flammable or explosive liquids (naphtha, gasoline, etc.) in the building. The Government is not responsible in any way for damage or loss to the Contractor's stored supplies, materials, replacement parts or equipment.

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• Custodial closets, where available, at various points throughout the building, for storing equipment, including mops, brooms, dust cloths, and other items. These closets and the stored equipment shall be kept clean and organized by the Contractor. Sinks and buckets shall be kept clean and free of standing water and hoses shall not be left connected to faucets when not in use.

• Space in the building, when available, furniture and furnishings for a supervisor's office to be for official business only in the performance of this contract. If the Government supplies telephones, they shall only be used for communication related to the contract.

The Contractor or the Contractor’s employees shall not use Government property in any manner for any personal advantage, business gain, or other personal endeavor.

• Heating and air conditioning of the space to be cleaned will be provided only during normal building operating hours.

7. PLACE OF PERFORMANCE

Services will be performed for the San Diego Sector Office of Border Patrol Headquarters (OBP San Diego Sector) Area of Operations at locations as designated in Attachment One

(1) – Building Information and Data Sheets.

There are currently nineteen (19) specific locations.

8. PERIOD OF PERFORMANCE

Base Period: August, 1, 2016 – July 31, 2017 Option Year 1: August 1, 2017 – July 31, 2018 Option Year 2: August 1, 2018 – July 31, 2019 Option Year 3: August 1, 2019 – July 31, 2020 Option Year 4: August 1, 2020 – July 31, 2021

Option years listed above are exercised at the Governments discretion, subject to its needs and requirements.

9. SECURITY

All contract employees requiring routine unescorted access to Federally-controlled facilities and/or information systems for more than 6 months (Contractor Personnel) will be required to undergo a suitability determination, i.e. Background Investigation (BI) before a facility identification card is issued. Prior to the time that an identification card is issued, such Contractor Personnel will be required to comply with normal facility access control procedures, including sign-in, temporary badging, and escorted entry, as applicable.

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Failure of Contractor Personnelto receive a favorable suitability determination shall be cause for removal of the employee from the work site and from other work in connection with the contract.

Contract employees working less than 6 months (Temporary Contractor Personnel) may, at the Government's option, be required to undergo a lesser form of suitability determination. Prior to the time that an identification card is issued, if at all, such Temporary Employees will be required to comply with normal facility access control procedures, including sign-in, temporary badging, and escorted entry, as applicable.

All Contractor Personnel who have not received a favorable suitability determination shall be escorted at all times while in non-public space, as directed by the Government.

The Government, at its sole discretion, may grant temporary suitability determinations to Regular or Temporary Contractor Personnel. However, the granting of a temporary suitability determination to any such employee shall not be considered as assurance that a favorable suitability determination will follow.

The Contracting Officer or their designated representative shall provide the Contractor with required forms for…