Amendment 0006.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this Amendment is to revise:

1) PWS paragraph C.3.1.1 to address Bldg 264;

2) PWS paragraph C.3.2.6.2 to address grease trap/separator; and

3) PWS paragraph C.3.2.8 to address biow aste collection and disposal;

as set forth in the Summary of Changes begining on Page 2.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 13

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 11-Jan-2012

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HQ0236-12-R-0001

X 9B. DATED (SEE ITEM 11)

12-Dec-2011

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

11-Jan-2012

CODE

DSCA GEORGE C. MARSHALL CENTER

CONTRACTING BRANCH

UNIT 24502

09053-4502 APO,UNITED STATES

HQ0236 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HQ0236-12-R-0001

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

Marshall Center Dining Hall Food Service Operations George C. Marshall European Center for Security Studies

Table of Contents

Section Contents

C.1.0. GENERAL INFORMATION

C.1.1. Background C.1.2. Scope of Work C.1.3. Quality Assurance Surveillance Plan C.1.4. Contractor Quality Control C.1.5. Hours of Operation

C.2.0. DEFINITIONS AND ACRONYMS

C.3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES

C.3.1. Property

C.3.2. Services

C.4.0. CONTRACTOR-FURNISHED ITEMS AND SERVICES

C.4.1. General C.4.2. Personnel C.4.3. Equipment C.4.4. Miscellaneous Items C.4.5. Services

C.4.6. Contractor Equipment Maintenance and Repair of GFP

C.5.0. SPECIFIC TASKS

C.6.0. APPLICABLE PUBLICATIONS AND FORMS

C.6.1. General C.6.2. German Publications and Forms C.6.3. American Publications and Forms

TECHNICAL EXHIBITS (Attachment 1 to Contract)

TE 1 - Workload Data/Estimates TE 2 - Menu Standards TE 3 - Government Furnished Property TE 4 - Performance Requirements Summary TE 5 - Sample Dining Hall Survey/Customer Comment Card TE 6 - Contract Discrepancy Report TE 7 - Removed TE 8 - Service Levels

C.1.0. GENERAL INFORMATION

C.1.1. BACKGROUND:

The George C. Marshall European Center for Security Studies (GCMC) is an international educational institution funded by the United States Department of Defense and the German Ministry of Defense. Its mission is to create a more stable security environment by advancing democratic defense institutions and relationships; promoting active, peaceful security cooperation; and enhancing enduring partnerships among the nations of North America, Europe and Eurasia and beyond.

The GCMC’s College of International and Security Studies (CISS) conducts a variety of unique programs involving to date guests from 62 countries. Programs are taught in three (3) languages: English, German and Russian.

Programs range in duration from one (1) day to sixteen (16) weeks. The GCMC’s Program Language Training Center Europe (PLTCE) conducts language training for US and International government and civilian employees serving in the field. In addition to these programs, the GCMC routinely hosts Distinguished Visitors and conducts special events.

The Marshall Center Dining Hall (MCDH) is a dining facility providing for the nutritional needs of the GCMC guests seven (7) days a week. The MCDH supports the mission by providing a first class restaurant style environment allowing the GCMC guests to continue dialogue outside the classroom environment. This model is different from the US Army Dining Facility system and should more closely emulate food service operations found in Colleges and Universities as well as business and industry dining facilities.

The GCMC establishes a yearly program calendar. Programs may overlap and may simultaneously not be in session. As a result, the number of guest meals will fluctuate. The GCMC issues task orders based on the best estimate of meals required. The GCMC will guarantee 80% of the total quantity of meals ordered per CLIN under a task order. When the GCMC requires meal services in amounts of less than 100 meals per day an approved concept for reduced rate operations is acceptable.

C.1.2.0. SCOPE OF WORK:

C.1.2.1. The Contractor shall operate the MCDH located in Building 263, Artillery Kaserne. The Contractor shall use the facility to support the GCMC guest meal services. All other business opportunities shall be approved in advance by the Contracting Officer’s Representative (COR).

C.1.2.2. The Government owns the facility and contracts out 100% of the food service operations. Anything not directly specified but necessary to carry out the intent of this contract and the complete and proper execution of all services, shall be performed by the Contractor as if it had been specifically described.

C.1.2.3. The Contractor shall provide daily high quality, appetizing, and nutritious breakfast, lunch and dinner meals of variety to each guest on a cost per meal basis. The Contractor shall invoice for the greater of actual meals served or 80% of the total quantity ordered per CLIN under a task order.

C.1.2.4. The Contractor shall provide available carry-out meals and box lunch meals for offsite feeding of guests.

A minimum of 36 hours notice and meal count will be given for box lunch meals. Meals will be picked up by guests or GCMC personnel. The Contractor shall invoice for the box lunches not to exceed the quantity ordered under the task order.

C.1.2.5. The Contractor shall provide meals for Distinguished Visitors, seminars and invited guests of the GCMC Director in the small dining room with a designated mess attendant to periodically service the needs of the customers. The Contractor shall also arrange tables to support specific seating requirements; arrange table settings as required; provide water at each table; provide hot beverage service and ensure desserts are readily accessible in the small dining room; remove trays as necessary, and, on a case-by-case basis as mutually agreed to by the Facility Manager and COR, open the serving line and salad bar in the small dining room. The meals provided under this paragraph are not considered Special Events as defined in C.2.0. as they do not require special menus.

C.1.2.6. The Contractors may support periodic extra contractual events (retirement parties, farewell gatherings, etc…) approved by the COR. The COR will coordinate as soon as possible but no later than three (3) working days prior to the event taking place. An approved service request outlining the special events specific requirements and point of contact (POC) will be provided to the Contractor. The Contractor shall work with the requestor regarding costs for services and invoicing and payment procedures.

C.1.2.7. The Contractor shall assume full contract responsibility for all of the requirements of this contract after meal service is complete for the current MCDH contract. The Contractor shall perform phase in activities with appropriate coordination with the incumbent contractor and the COR. A phase-out plan shall be developed and provided to the COR within 90 days of award of this contract.

C.1.2.8. The Contractor may elect to provide Contractor personnel meals. The meals provided are at no cost to the Government and will not be counted as meals served for the purposes of this contract.

C.1.2.9. The Contractor shall provide all necessary non-personal services, materials, and equipment to host a fully operational and comprehensive point of sale/automated headcount system for the MCDH, to include procuring and maintaining a commercial internet connection capable of handling the requirements of such a system.

C.1.2.9.1. The minimum capabilities of the system shall include the ability to:

C.1.2.9.1.1. accept and process cash, credit, and debit card sales;

C.1.2.9.1.2. produce diner identification cards for those diners whose meals are funded by the GCMC;

C.1.2.9.1.3. use those cards as part of an automated headcount system;

C.1.2.9.1.4. produce a variety of real time reports, complying with industry standards, which will enable invoices to be quickly and easily reconciled; including sorting information by class and event; and C.1.2.9.1.5. serve a minimum of 250 customers per hour.

C.1.2.9.2. The Contractor shall provide access to the system to all appropriate people in the GCMC, including the

COR.

C.1.2.10. The Contractor shall conduct preventive maintenance and repair of Government furnished property.

C.1.2.11. The Contractor shall provide all food (produce, meat, vegetables, etc.) from approved sources.

C.1.2.12. The Contractor shall recycle cardboard, office paper, newspaper, glass, plastic, tin cans, and aluminum (cans, containers and foil) IAW Garrison recycling standards.

C.1.2.13. The Contractor shall remove snow/ice and other debris causing unsafe or unclear walkways from steps and immediate walkways up to 5 feet from the stairs to the road/parking area adjacent to the dining facility. Report any unsafe conditions to the COR and/or Garrison authorities.

C.1.3.0. QUALITY ASSURANCE SURVEILLANCE PLAN:

C.1.3.1. GENERAL: Since many of the GCMC guests are of a highly susceptible population, Quality Assurance is critical. It is imperative the Contractor provides the GCMC guests safe sanitary food. As a result, great emphasis is placed upon the Contractor’s Quality Control. The KO will appoint a Contracting Officer’s Representative (COR) for surveillance of the day to day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the contractor after contact award. The government will inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract.

The COR will inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, and otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will use the contractor’s work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official record of the Contractor’s performance.

When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the KO a Contract Discrepancy Report (CDR), Technical Exhibit 6, for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the COR within 10 calendar days of receipt.

C.1.3.2. GUEST FEEDBACK: The GCMC guests’ satisfaction is of the utmost importance. Various channels to include sensing sessions, surveys, and customer comment cards will be used by the Government to solicit feedback.

The COR will forward copies of customer feedback to the Contractor as received. The COR may partner with the Contractor Facility Manager to answer all comments and provide a response as required. Cards written in Russian by guests will be translated by the Government. The Government reserves the right to change or alter the Comment Cards as necessary to facilitate program or course changes. See TE 5 Sample Dining Hall Survey/Customer Comment Card.

C.1.3.3. PERFORMANCE INSPECTIONS: The Government will use a variety of surveillance methods to evaluate the Contractor’s performance. The Government may unilaterally change the type and frequency of inspections, as necessary. The Government reserves the right to inspect the facility at any time. The Government will evaluate the Contractor's performance under this contract using Section C.5.0. SPECIFIC TASKS and TE 4 Performance Requirements Summary. The COR or designated alternate will perform the inspections. The COR or designated Quality Assurance assistant (QAa) will sample food items during meal service in order to ensure food quality. All inspections will be recorded in writing and maintained in the COR contract files with a copy provided to the Contractor.

C.1.3.4. SANITATION AND HEALTH INSPECTIONS: Qualified medical services personnel shall inspect for compliance with sanitary and health standards IAW TB MED 530.

C.1.3.5. PATRON FEEDBACK: Local U.S. Army Garrison-Garmisch (USAG-Garmisch) residents routinely partake in meal services on a walk-in basis. Feedback from patrons is highly encouraged and should be considered as part of the Quality Assurance. Patron feedback will be noted for the contract file and a copy will be provided to the Contractor.

C.1.3.6. MISCELLANEIOUS INSPECTIONS/SURVEYS: Representatives of USAG-Garmisch, Wuerzberg Preventive Medicine Department and/or other Department of Defense representatives, may survey the services from time to time during the period of this contract. Contractor personnel shall cooperate fully with such representatives during survey visits.

C.1.3.7. PERFORMANCE EVALUATION MEETINGS: The Contractor Facility Manager shall meet weekly with the COR during the first month of the contract. Meetings should be held monthly thereafter. A meeting should be held whenever a Contractor Discrepancy Report is issued if requested by either the Contractor or the Government.

The written minutes of these meetings, prepared by the COR, will be signed by the Contractor Facility Manager and the COR. Should the Contractor not concur with the minutes, the Contractor shall state any areas of non-concurrence in writing to the Contracting Officer within seven (7) calendar days of receipt of the signed minutes.

C.1.3.8. CONTRACT NON-CONFORMANCE: The COR and medical services personnel will report in writing to the Contracting Officer any contract discrepancies resulting in unacceptable performance. All inspection observations will be recorded by the Government. When an observation indicates defective contractor performance, the COR or designated alternate inspecting will provide a contract discrepancy report to the senior representative of the Contractor available at the facility during the time of the inspection.

C.1.4.0. CONTRACTOR QUALITY CONTROL (QC): The Contractor shall maintain an inspection system acceptable to the GCMC Contracting Officer that ensures all food service operations are performed in accordance with (IAW) TB MED 530 and commercial industry practices.

C.1.4.1 The Contractor shall provide a written description of the quality control system to include identification of the commercial practices and procedures to be used. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. A written Quality Control Plan (QCP) shall be submitted to the KO for review and feedback. TE 7 shall be used as a guide in preparing the plan. The plan shall be submitted no later than 60 days after contract award. The plan shall specifically address the Contractor’s strategy to provide quality services, continual process improvement and for correcting deficiencies as required. QCP must identify the processes and procedures the Contractor will use to track compliance with the Safety, Accident Reporting and Health Plan, and the process and procedures that will be used to correct violations. Upon acceptance by the KO, Contractor’s QCP may be used for QA purposes.

C.1.4.1.1. Safety Rules and Regulations. In performing the services required hereunder, the contractor shall conform to all safety rules and regulations applicable to the subsistence building and facilities which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to assure accident-free performance. All accidents, however, which may arise out of or in connection with the performance of services required hereunder, and which result in injury, death or property damage, shall be reported in writing to the COR with a copy to the Contracting Officer within 24 hours after such accident occurs.

Reports with full details of the accident involved, including statements of witnesses shall be provided to the COR once they become available for distribution. If any claim is made by the third party against the contractor on account of any accident, which occurs in connection with performance of this contract, the contractor shall promptly report the facts, in writing, to the Contracting Officer.

C.1.5.0. HOURS OF OPERATION:

C.1.5.1. Any authorized guest who enters the facility shall be offered the complete menu during the designated hours of operation Breakdown action to remove food from the serving areas shall not start until stated closing times.

C.1.5.2. All hours of operation are minimums. The Contractor may remain open longer with COR approval.

C.1.5.21.1. Weekdays Breakfast: 0630-0800 Lunch: 1130-1300 Dinner: 1730 – 2000

C.1.5.2.2. Weekends and Holidays Breakfast: 0730 – 0900 Lunch: 1130 – 1300 Dinner: 1730 – 2000

C.1.5.3. The Contractor shall accommodate short notice changes to hours of operation to accommodate emergent mission requirements (i.e. early departure/late arrival of guests, Ramadan).

C.2.0. DEFINITIONS AND ACRONYMS

Approved Sources: Sources that comply with AR 40-657/NAVSUPINST 4355.4F/MCO P10110.31G.

Class “C” Telephone Service: Telephone service that can receive calls from any area (commercial or military (DSN)) but direct dialing capabilities are restricted to military numbers (only) within the local calling area.

Competent: Individuals with the ability to demonstrate knowledge of all food service operations IAW TB MED 530 and commercial industry standards.

Contract Discrepancy Report (CDR): A formal, written documentation of contract non-conformance or lack of performance.

Contract Non-conformance: An occurrence resulting in the failed provision of service IAW this contract and the specific tasks therein, specifically those listed in TE 4. Contract Non-conformance occurs when Defective Service is noted.

Contracting Officer: That person duly authorized to enter into, administer or terminate contracts and make other determinations and findings related to the contract for the United States Government.

Contracting Officer’s Representative (COR): Individuals designated in writing by the Contracting Officer to perform specific contract administration functions. This individual has no authority to enter into or change existing Government contracts.

Defective Service: A unit of service, which contains one or more defects, or non-conformance with specified requirements. (See Tech Exhibit 4 for critical operational items/areas.)

Emergency Service/Situations: Accident and rescue operations, civil disturbances, weather warnings, installation alerts that are unplanned.

Government Furnished Property (GFP): The facilities, fixtures, equipment, supplies, and services provided by the Government for the Contractor's use in executing this contract.

Guests: Individuals of whom meal service is paid by the GCMC.

Highly Susceptible Population: Population of individuals that travel to/from and/or live in countries of which health care standards are not equal to or better than the U.S. TB Med 530 is based on U.S. health standards.

Performance Requirements Summary (PRS): Identifies the key performance indicators and standards that represent logical service outputs that will be evaluated by the Government to assure the Contractor is fulfilling the terms of the contract.

Performance Standard: A measurable output or result associated with the performance-based description of a requirement found in the performance work statement.

Quality Assurance (QA): Those actions taken by the U.S. Government to assure services meet the requirements of the contract.

Quality Assurance assistant (QAa): Individual appointed in writing by the COR and approved by the contracting officer to conduct inspections of the facility to ensure QA.

Quality Assurance Surveillance Plan (QASP): An organized, written document used for quality assurance surveillance. The document contains specific methods for performing surveillance.

Quality Control (QC): Those actions taken by the Contractor to control the performance of services so they meet the requirements of the performance work statement.

Special Meal Services: Special meal services take place in the small dining room and require the following: tables to be arranged by the Contractor to support specific seating requirements; table settings appropriate for distinguished guests; a dedicated mess attendant for the duration of the meal service; hot beverage service, desserts and water readily accessible in the small dining room; and on a case-by-case basis the serving line and salad bar in the small dining room set-up to accommodate private serving of the menu available on the serving line.

Special Events: Special events are distinguished by the requirement for a menu independent of the menu available on the main serving line. Some examples of special events are Grillfest, Movie Night, and Receptions.

Variety: To maximize the use of different menu choices for entrees, side dishes, cooked vegetables and desserts in one day and over the course of time and in accordance with the geographic regions described in TE-2 Menu Standards.

Water: Water is defined as odorless, free from particles and fit for human consumption.

C.3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES:

C.3.1. PROPERTY: The Government will provide the following facilities and equipment for the Contractor's use in performing this contract.

C.3.1.1. The Government will make available the MCDH, Building 263, Artillery Kaserne, Garmisch-Partenkirchen, Germany. The ground floor of the building contains approximately 750 square meters of stone flooring, and the basement area contains approximately 144 square meters of tile flooring, including latrines. No alterations to the facilities shall be made without permission from the COR. The Contractor shall return the facilities to the Government in the same condition as received normal wear and tear and approved modifications excepted. The Government will make available Building 264, a small outbuilding, for contractor use for temporary storage of non-hazardous byproducts and biowaste produced in the performance of the contract.

C.3.1.1.1. The dining hall is separated into two dining areas. Seating capacity is approximately 130 in the large dining room and approximately 90 in the smaller dining room. Both areas shall be prepared and available for normal service each day of operation, except when the Government uses the smaller one for special meal service or special events.

C.3.1.1.2. The following spaces and furnishings are designated for contractor personnel only: dressing rooms with lockers, restrooms, storage space and office space with basic furnishings. The Contractor shall keep these spaces clean and sanitary at no cost to the Government.

C.3.1.2. The Government will furnish Government Furnished Property (GFP) IAW TE 3. The GFP does not include everything required to operate the facility. The Contractor shall replace equipment when it is no longer usable for its intended purpose. The Contractor shall clean and perform necessary preventive maintenance and repair of all GFP. The Contractor shall safeguard all GFP. At the end of each work shift, all Government facilities, equipment and materials shall be secured. In the event any GFP is not available for use by the Contractor at the time or times required for performance of the contract, the Contracting Officer shall, upon timely written request by the Contractor make a determination of the cause of the delay, and if justified, equitably adjust the hours of operation or contract price or both.

C.3.1.2.1. The Contractor and a Government representative shall conduct a joint inventory of all GFP, and the Contractor shall acknowledge receipt for all GFP. The Contractor and Government representative shall jointly determine and record the working order and condition code of all GFP. If the Contractor does not participate in the inventory, the Contractor must accept as accurate the listing and stated condition of equipment provided by the Government. At the completion or extension of the contract, the Contractor and a Government representative shall conduct a joint inventory.

C.3.1.2.2. The Contractor shall be liable for GFP losses or damages beyond normal wear and tear caused by the Contractor including failure to care for equipment. In such cases, the Contracting Officer shall determine the method for reducing amounts owed to the Contractor or the amount owed in direct payment by the Contractor. In the case of damaged property, the amount of compensation due to the Government by the Contractor shall be the actual cost of repair, provided such amount does not exceed the economical repair cost. Failure of the Contractor to agree with the Contracting Officer's determination shall be treated according to the “Disputes” paragraph of 52.212- 4.

C.3.1.2.3. Equipment manufacturers or dealers will perform warranty repairs on equipment. Should unauthorized maintenance or repairs be made, which voids the warranty, the Contractor shall be responsible.

C.3.1.2.4. Title to all GFP used by the Contractor and all materials and subsistence issued to the Contractor shall remain with the Government.

C.3.2. SERVICES: The Government will supply the following services for the Contractor's use in carrying out the duties listed in the PWS:

C.3.2.1. Class “C” telephone service;

C.3.2.2. Electric, water and sewage services for operation of the facility;

C.3.2.3. Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanism. Approved alterations, repairs, and/or maintenance needed for the facility will be accomplished by the U.S. Army Garrison-Garmisch, Department of Public Works;

C.3.2.4. Insect and Rodent Control scheduled through the COR;

C.3.2.5. Grounds maintenance and cleaning around the building except for Contractor generated trash and snow removal as identified in C.5.0. SPECIFIC TASKS;

C.3.2.6. All major maintenance and repairs to Government-owned fixtures, facilities and equipment not specifically assigned to the Contractor for repair will be made through the U.S. Army Garrison-Garmisch DPW. Government responsibilities are:

C.3.2.6.1. Electrical power, panel board, circuit breakers (or magnetic contacts) and lines up to and including each piece of equipment;

C.3.2.6.2. Sewer lines from floor and wall drains; grease trap/separator and associated plumbing;

C.3.2.6.3. All gas, water, and steam lines up to and including each piece of equipment;

C.3.2.6.4. Repair of all walk-in refrigerators and freezers units;

C.3.2.6.5. Cleaning, maintenance and repair of exhaust ventilating system;

C.3.2.6.6. Repairs to facilities;

C.3.2.7. All repairs to Government-owned fixtures, facilities and equipment not specifically assigned to the contractor for repair will be made through the COR. If the COR determines that repairs were necessitated by negligence, misuse or carelessness on the part of the Contractor's personnel, the Contractor will be issued a written notice to this effect, and the Contractor shall be liable to the Government for the cost of repair.

C.3.2.8. Refuse collection will be collected at the facility building every Friday morning at approximately 1000 hrs.

The contractor shall be resposnible for collection and disposal of biowaste produced in the performance of the contract.

C.3.2.9. Translation services in support of the GCMC Russian speaking guests;

C.3.2.10. Annual course calendar to include anticipated numbers of invited guests for general informational purposes only;

C.3.2.11. Sanitation training conducted by either medical department personnel, environmental health officer, environmental sanitation officers, preventative medicine technicians or other Government personnel qualified to conduct food sanitation training. Sanitation training shall be accomplished or conducted during times that do not interfere with the contracted work. It is mandatory that all contract personnel attend training.

C.3.2.12. Police and Fire Protection may be obtained by calling:

Fire Department 08821-2330/2640

U.S. Military Police DSN: 440-3801/114 Commercial: 08821-7503801/ 114

C.4.0. CONTRACTOR-FURNISHED ITEMS AND SERVICES:

C.4. 1. GENERAL: The Contractor shall provide all personnel, equipment and other miscellaneous items and services necessary to provide quality food service operations except for those items or services specifically stated as Government furnished.

C.4.2. PERSONNEL: The Contractor shall provide all personnel necessary to provide 100% quality food service operations. Personnel shall be medically fit, trustworthy, and competent. The Contractor shall maintain and adequately supervises the work force at all times. Contractor shall provide a minimum of 7 working days advanced notification of new employees to facilitate Installation access requirements.

C.4.2.1. A Facility Manager shall be assigned with authority to manage the entire food service operation at the MCDH. In the absence of the Facility Manager, an alternate Facility Manager with the same authority as the assigned Facility Manager shall be placed in charge of operations. The Contractor shall furnish the names and contact information for all Facility Managers, alternate Facility Managers, and other key supervisory personnel within two days of award of this contract. An updated list shall be provided to the COR when changes occur. The Facility Manager or alternate shall be responsible for the overall supervision of all Contractor employees, and coordination of all Contractor duties at the MCDH, and shall act as the central point of contact with the Government.

The Facility Manager and alternate(s) shall be able to effectively communicate with every member of the contractor's crew at the facility.

C.4.2.1.1. During normal duty hours (excluding holidays), the Facility Manager (or alternate) shall be available for a minimum of 2 hours monthly as scheduled by the COR to meet on the installation with the COR to discuss problem areas. The Facility Manager shall provide a monitored telephone number after normal working hours, in order that the Manager may be recalled to the site within 3 working hours of the first attempt to contact.

C.4.2.1.2. Either the approved Facility Manager or alternate(s) shall be present during all hours contract employees are working.

C.4.2.2. All Contractor personnel shall adhere to the standards of personal hygiene required by TB MED 530 and commercial industry practices. Additionally, the GCMC requires all personnel to be clean shaven. Beards shall not be worn by contractor personnel.

C.4.2.3. All Contractor personnel shall adhere to the standards of training required by TB MED 530 and commercial industry practices. The Contractor is responsible for the cost of training. When feasible, a portion of the training program should be presented in the food service area. This provides an effective means whereby actual food service equipment and utensils can be utilized to demonstrate correct and incorrect usage. The following are additional training requirements:

C.4.2.3.1. A minimum of 6 hours annual refresher training for all food service personnel;

C.4.2.3.2. Continuous on-the-job training and instruction in addition to the initial and refresher training for permanent food service personnel;

C.4.2.3.3. Training shall include, at a minimum, the following topics:

C.4.2.3.3.1. Familiarization with all written Contractor's technical and quality control procedures and instruction;

C.4.2.3.3.2. Basic bacteriological concepts, including how disease is caused, transmitted and prevented, reduced or contained through proper housekeeping methods;

C.4.2.3.3.3. Infection control relating to duty functions of all requirements of this contract;

C.4.2.3.3.4. Proper use and handling of germicidal detergents, supplies and equipment;

C.4.2.3.3.5. Proper storage and labeling of all chemical and hazardous materials IAW TB Med 530;

C.4.2.3.3.6. Care and maintenance of GFP;

C.4.2.3.3.7. Fire prevention and safety procedures, to include equipment operation, electrical hazards, safety procedures and use of hazardous materials;

C.4.2.3.3.8. Personal hygiene;

C.4.2.3.3.9. Energy conservation practices;

C.4.2.3.3.10. Sanitation training:

C.4.2.3.3.11. Familiarization with all facets of the PWS and applicable TEs.

C.4.2.4. All Contractor personnel shall be examined and determined free from any communicable disease, especially of tuberculosis. A medical certificate shall be furnished to the COR prior to the contractor personnel’s start date. The certificate shall be furnished at Contractor expense. An annual tuberculosis screening shall be conducted for all Contractor personnel and the results of this screening shall be supplied to the COR.

C.4.2.4.1. All Contractor food service employees are subject, at any time, to inspection and physical examination by Government medical authorities to insure proper sanitary standards are maintained. Blood test and stool examinations of Contractor employees shall be accomplished at the discretion of the medical officer. Contractor employees with open lesions, particularly on the hands, face or neck, or with facial acne, shall be prohibited from performing food service duty.

C.4.2.4.2. Any Contractor employee found medically unfit to perform their duties under this contract shall be promptly removed from duty and replaced with an employee who conforms to the appropriate medical standards.

C.4.2.5. All Contractor personnel shall be appropriately dressed to carry out the duties as stated in C.5.0.

SPECIFIC TASKS. In addition to the requirements stated in TB MED 530 and commercial industry standards, the following are required:

C.4.2.5.1. Contractor personnel shall wear uniforms while on duty. Uniforms shall be well fitting, laundered and of good repair. Employees shall wear a clean uniform each day. Uniforms shall not contain commercial advertising except that hats or name tags may contain the Contractor's name;

C.4.2.5.2. All Contractor personnel shall wear name tags with a minimum of the Contractor’s name and the employee's last name. Name tags shall be worn 100% of the time. Name tags for managers and supervisors shall include their job title.

C.4.2.6. Contractor personnel shall not perform under this contract while under the influence of any drug or substance. The possession of or use of alcoholic beverages or illegal drugs by Contractor personnel is strictly forbidden on the dining hall premises.

C.4.2.7. Contractor personnel will not loiter in any working or guest area. Contractor personnel will promptly depart from the food service facilities upon termination of daily duties.

C.4.3. EQUIPMENT: The Contractor shall provide all necessary equipment and utensils not provided by the Government to carry out the duties stated in C.5.0. SPECIFIC TASKS. All equipment and utensils shall comply with DIN or LMHB, German health standards, fire prevention standards, electrical safety standards, TB MED 530 and commercial industry practices.

C.4.4. MISCELLANEOUS ITEMS: The Contractor shall take all reasonable actions necessary to protect the Contractor's supplies, materials, and equipment and the personal property of the Contractor's employees from loss, damage or theft. The Government will not be liable for the loss, damage theft of Contractor's supplies or his employees' property when such loss, damage or theft is caused by Contractor's failure to provide adequate internal security.

C.4.5. SERVICES: The Contractor shall provide and pay for any outside commercial telephone service used by Contractor personnel.

C.4.6. CONTRACTOR EQUIPMENT MAINTENANCE AND REPAIR OF GFP

C.4.6.1 The Contractor shall provide maintenance and repair for food service equipment to include all Government furnished equipment. The Contractor shall arrange for the repair or replacement of equipment and parts that are covered by warranty.

C.4.6.2. The Contractor shall furnish a written cost estimate to the Contracting Officer or designated representative on any necessary equipment repair, to include all material and labor costs. Upon approval of the estimate, the Contractor shall ensure the repair is completed satisfactorily by a licensed technician. The Contractor shall then be reimbursed by the Government, at actual invoice cost to the Contractor, for all parts and labor used plus any related special handling costs. The Contractor shall own all parts purchased until they are installed on Government-owned equipment.

C.4.6.3. If the Contractor and Government determine the equipment is beyond economical repair, the Contractor shall replace the equipment at the Contractor’s expense. Any replacement equipment purchased by the Contractor shall remain the property of the Contractor upon completion of this contract. If there is disagreement between the Contractor and the Government on whether the equipment should be replaced or repaired, the Government is the final decision authority.

C.4.6.4. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The Contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases. The Contractor shall credit all discounts and rebates to the Government. Used parts, or a credit invoice for the part(s), shall be provided to the Government.

C.4.6.5. The Contractor Facility Manager shall determine the classification and response time required for repairs for which the Contractor is responsible is as follows. The Contractor shall initiate and complete repairs within the period of time specified below. If the repair cannot be completed within the designated time frame, the Contractor shall submit a written explanation to the COR stating why the equipment has not been repaired and the estimated date when repairs will be completed.

(1) Routine: Initiate within 24 hours - Repair within 96 hours

(2) Urgent: Initiate within 12 hours – Repair within 48 hours

(3) Emergency: Initiate within 1 hour – Repair within 24 hours

C.5.0. SPECIFIC TASKS:

C. 5.1. In addition to the services provided in this PWS, the Contractor shall perform critical service areas in accordance with TE 4 Performance Based-Matrix Table.

C.6.0. APPLICABLE PUBLICATIONS AND FORMS

C.6.1. GENERAL: Publications and forms applicable to this PWS are listed below. The Contractor shall follow these to the extent necessary to meet the requirements of this PWS.

C.6.2. GERMAN PUBLICATIONS AND FORMS;

C.6.2.1. German Crafts Union Safety Regulation Mandatory

C.6.2.2. Guidelines for Legal and Calculation of Building Advisory Cleaning Crafts

C.6.2.3. Verband Deutscher Elektriker Standards (VDE-Norm) Mandatory

C.6.2.4. Unfallverhuetungsvorschriften und Bestimmungen (UVV) Mandatory

C.6.3. AMERICAN PUBLICATIONS AND FORMS;

C.6.3.1. TB Med 530, Occupational and Environmental Mandatory Health Food Service Sanitation

C.6.3.2. Army Regulation 40-657, Veterinary/Medical Food Safety, Mandatory Quality Assurance, and Laboratory Service

C.6.3.3. Worldwide Directory of Sanitarily Approved Food Mandatory

Establishments for Armed Forces Procurement at http://vetcom.amedd.army.mil/food.html

ADDENDUM

Technical Exhibits are included in a seperate document due to a formatting error in the Government contracting writing system.

(End of Summary of Changes)