Attachment_4_-_Category_3_-_Minimum_Performance_Requirements_(Custodial_Services)_(Updated_28_Aug).pdf

HE1280-14-R-0008 Attachment 4

MINIMUM PERFORMANCE REQUIREMENTS

CUSTODIAL SERVICES

(PWS Section 5.3)

Work Category Performance Requirement Description of Standard Frequency

12.0 Custodial Services Provide Routine Custodial Services (12.1 thru 12.26) and Non-Routine Custodial Services (12.27) to clean school and office facilities, including all preschool, sure start and kindergarten rooms at elementary schools. Cleaning may be performed during or outside normal operating hours. Offices and areas such as supply rooms, computer rooms, library/media centers and other areas not accessible during evening hours are cleaned during normal operating hours. NOTE: For all work in this section, unless otherwise indicated, “Daily” and “Weekly or Twice or Three per week (with no less than one day between services)” These frequencies apply to days and weeks that schools are in session. Three day per week cleaning shall be accomplished on Monday, Wednesday and Friday. One full cleaning is required before the start of the school year. Three days prior to school start, provide cleaning of all restrooms and remove trash from all classrooms. . See “Reduced Services” in Para 12.28 below.

N/A Saturday Cleaning is Permitted

12.0.1 Day Services Day services shall be performed during operational hours only at Elementary Schools and Intermediate Schools. Day Services include cleaning of the Principal’s Office IAW all applicable subparagraphs of this Part IV, floor cleaning during inclement weather IAW Para. 12.7, Outdoor Cleaning IAW Para 12.17 and emergency cleaning at the ES and IS are addressed under Routine Custodial Services. Emergency cleaning at MS and HS is IAW Para.12.27 Non Routine Services.

Performance of Day Services shall be performed to the standards established under each applicable paragraph of this

PWS.

As described in applicable paragraph of this Section 12.

12.0.2 Annual Services Provide Schedule 4 weeks Prior to Performance and Coordinate Work Performance with COR. Performance of Annual Services shall be performed to the standards established under each applicable paragraph of this

PWS.

As described in applicable paragraph of this Section 12.

12.0.3 Specialized Areas Specialized areas include Sure Start, Pre-school child development (PSCD), Nurse Office/examination room, culinary arts, science room labs, Main Office Area and Office Reception Area, home economics, library (media center), art rooms, teacher’s lounge, auditorium, all restrooms (student and faculty), locker rooms and learning impaired moderate/severe (LI/MS)

Floors shall be clean and free of dirt and waste baskets are emptied.

Daily

12.1 Vacuuming See Below N/A

12.1.1 Classroom Areas Use industrial-type vacuum cleaners equipped with a HEPA filter (5-micron porosity or less) and which supply a minimum of 200 millibars of suction as measured at the end of the hose.

After vacuuming, upholstery, carpet fabric and walk-off mats are free of litter and dirt.

Daily in ES and

IS

Three Times per week in MS and

HS

12.1.2 Non-classroom Areas Use industrial-type vacuum cleaners which supply a minimum of 200 millibars of suction as measured at the end of the hose.

After vacuuming, upholstery, carpet fabric and walk-off mats are free of litter and dirt.

Daily in ES and

IS

Three Times per week in MS and

HS

12.2 Waste Disposal

Classrooms

Empty wastebaskets and remove any additional articles marked as trash. Provide plastic liners for wastebaskets. Recyclable trash shall be disposed of IAW 12.26.

Wastebaskets, paper baskets are clean and returned to their original position. Articles marked trash are removed.

Daily in ES and

IS

Three Times per week in MS and

12.2.1 Waste Disposal

Empty wastebaskets and remove any additional articles marked as trash. Provide plastic liners for wastebaskets. Recyclable trash shall be disposed of IAW 12.26.

See above Daily ES and IS All Areas

Three Times per Week MS and

HS

12.2.1.1 Waste Disposal

Specialized Areas

Empty wastebaskets and remove any additional articles marked as trash. Provide plastic liners for wastebaskets. Recyclable trash shall be disposed of IAW 12.26.

See above Daily

12.2.2 Hazardous Material and

Waste Management

Inventory, store, and handling of hazardous materials, perform site audits to identify and maintain records for each material requiring a Material Safety Data Sheet (MSDS), and establish a communication program and employee training and certification standards IAW Hazardous Material and Waste Management Plan and all applicable laws, regulations and local installation requirements.

All hazardous materials and wastes controlled IAW the Hazardous Material and Waste Management Plan and all applicable laws, regulations and local installation requirements. .

As required to maintain compliance with all applicable laws and regulations.

12.3 Mud Scrapers and Door

Mats

Remove doormats and mud scrapers located inside and outside entrances and other locations such as steps and landings. Clear collection basins of all trash, debris, dirt and sand. Replace doormats and reinstall mud scrapers after cleaning.

After cleaning, collection basins, mud scrapers and doormats inside and outside are free of dirt, and scrapers are correctly re-installed.

Daily During Inclement weather otherwise once per week

12.4 Counter Tops, and Sinks in

Classrooms and Offices

Clean countertops and sinks in classrooms, using a non-abrasive cleaner. Clean ceramic tiles with soap and water.

Spots or other foreign matter are removed. Wash sinks free of spots, scale, scum, and mineral deposits. Resupply soap and paper towels. All cleaning materials are removed.

Daily in ES, IS & Specialized Areas Three Times per Week in MS and

HS

12.5 Carpet Shampooing Remove furniture from room floor. Vacuum and shampoo carpet & area/throw rugs to remove various stains and soiled areas. Use chemical cleaning solutions that are specifically designed for carpet cleaning.

Follow carpet manufacturers suggested deep cleaning method, when known. Shampoo with an appropriate retracting carpet shampooing machine and approved shampoo solution. Avoid saturating carpet to the extent practicable, and remove excess water immediately after shampooing. Return furniture to the position from which it was removed when carpet is thoroughly dry to avoid rust stains.

Carpeting & area (and throw) rugs are free of foreign matter and stains. Double layer carpets shall be cleaned with a dry cleaning agent, where practicable or considered effective.

Once per Year (Summer)

12.6 Floor Maintenance PVC, linoleum, raised-dot, vinyl, stone, ceramic tile floors

Remove furniture. Use cleaning solutions and methods that meet appropriate industry standards applicable to the floor type. Return furniture to its original position.

Floor surface (including corners and edges) is cleaned thoroughly. Resulting floor presents an even, reflective surface free of streaks, scratches and dirt spots. All floor maintenance solutions are removed from furniture and

Once per Year baseboards. Floor is free of residues or mop strands.

12.7

Floor Surface Cleaning- General

Sweep or dry mop all floor surfaces and coverings (including all school areas, classrooms, interior stairways, landings, hallways and gym floors, Libraries, Computer Rooms and Science labs) to remove loose debris. Perform wet mopping with an industrial utility mop. Return furniture and items to their original position. High-traffic areas commonly soiled during inclement weather may require cleaning more than once a day. For listing of specialized areas see paragraph 12.0.3

Floor surface and coverings, including gym flooring, are cleaned thoroughly, free of dust, dirt, stains, streaks, fluids and litter. Floor maintenance solutions are removed from furniture and baseboards. Floor is free of residues or mop strands. Floors are cleaned often enough during inclement weather to ensure good appearance and safety.

Daily for ES and

IS.

Three Times per week for MS and

HS.

12.7.1

Floor Surface Admin Spaces

Sweep or dry mop all floor surfaces and coverings

See Above Paragraph - General Cleaning

Daily for Specialized Areas in all Schools See paragraph

12.2.1.1 for listing Admin Office Reception Area All Schools- Daily

12.8 Gym, Stage, Multi-purpose

Room (MPR) Floors, All Types

See Below

12.8.a Gym, Stage, MPR Floors, All Types, all schools

Gym, stage and multi-purpose room floor surfaces shall be maintained IAW specific manufacturer’s recommendations.

Floor surface and coverings are free of dust, dirt, stains, fluids and litter.

Daily for ES, IS, combined ES/MS and combined

ES/MS/HS. MS,

HS, MS/HS.

12.8.b Gym, Stage, MPR Floors, All Types

Strip, rejuvenate and seal gym, stage and multi-purpose rooms, and all other spaces with special flooring IAW specific manufacturer’s recommendations.

Floor surfaces are returned to maximum possible finish.

Once per Year (Summer)

12.9 Low Dusting Dust all low surfaces up to 180 cm above the floor level before cleaning floors. Perform low dusting with a treated cloth or duster. Remove dust, dirt, smudges, and loose soil from all exposed surfaces, including furniture, window frames, door surfaces and frames, casings, window sills, Rolladens, baseboards, trim ledges, radiators, piping, heating lines, ventilation ducts, wall projections, surface-mounted electrical conduits, and handrails. Dust tops of shelves and bookcases.

Exposed surfaces up to 180 cm above the floor level are free of dust and litter.

Weekly

12.10 High Dusting Use a treated cloth or duster to dust all exposed surfaces; including piping, heating lines, ventilation ducts, exhaust vents, wall projections, and surface-mounted electrical conduits over 180 cm above the floor level.

Exposed l surfaces beyond 180 cm above the floor level are free of dust and dirt.

Once per Year

12.11 Spot Cleaning Use non-abrasive cleaning materials to clean washable surfaces, including walls, window frames, door surfaces and frames (including kick plates), casings, window sills, Rolladens, baseboards, trim ledges, radiators, piping, heating lines, ventilation ducts, wall projections, surface-mounted electrical conduits, and handrails..

Washable surfaces of walls, partitions, doors, and radiators are clean and free of smudges, fingerprints, streaks, dirt, and oil or grease spots.

Weekly

12.12 Interior Glass Cleaning Use non-abrasive cleaning materials to clean all interior mirrored and glass surfaces on doors, walls, showcases and partition walls with mirrors and glass surfaces (excluding skylights).

Interior mirrored and glass surfaces in washrooms and latrines, on doors, walls, showcases and partition walls with mirrors and glass surfaces are clean and free of dirt, with cleaning material removed.

Weekly

12.13 Interior/ Exterior Window

and Door Cleaning

Wash all windows and skylights, including frames, casings, and sills on both interior and exterior surfaces, and clean presently installed screens. After washing, wipe the casings and sills dry.

Interior and exterior door and window glass and frame surfaces are clean, shiny and free of dirt. Cleaning materials are removed. Screens and screen frames are clean and free of dirt with screens correctly re-installed.

Once per Year (Summer)

12.14 Drinking Fountains Clean and disinfect all sinks and drinking fountains. Mop up all water spills around all sinks and drinking fountains.

Sinks and drinking fountains cleaned and disinfected, free of dirt, and water / lime spots.

Areas around sinks and drinking fountains kept dry

Daily in ES, IS & Specialized Areas Three Times per Week in MS and

HS.

12.15 Cleaning of Light Fixtures Clean light fixtures, globes, reflectors and casings with a mild soap solution and dry. Any parts removed for cleaning shall be correctly re-installed.

Light fixtures are clean, and free of dirt and insects.

Once per Year (Summer)

12.16 Cleaning of Wash-Rooms, Latrines and Locker Rooms

Washrooms shall meet the defined standard during operational hours on school days. One full cleaning per operational day shall be performed as defined in Paragraphs 12.16.1 - 12.16.8. Do not use the same bucket of cleaning solution and/or cleaning cloth used to clean toilets, as those used to clean wash basins, tubs, fixtures, and showers. Do not use the same bucket of cleaning solution and/or cloth used to clean floors, as those used to clean toilets, urinals, wash basins, showers, tubs and fixtures. Water and soap solutions in buckets shall be changed with sufficient frequency to prevent broadcast of unpleasant odors and disease. Soap, paper towels and toilet paper shall be provided and stocked at all locations. For stains, graffiti or markings that cannot be removed with normal cleaning solutions see 12.27. All Locker Rooms are to be cleaned once per day

One Supplemental Cleaning of restrooms during the day at, Middle Schools and High Schools shall include cleanup of urine and feces, spilled hand soap on fixtures and stray toilet paper waste. Paper towels, soap and toilet paper are stocked as needed. In Elementary School and Intermediate Schools restrooms, restroom supplemental cleaning shall be performed as required to maintain standards throughout the school operational day. In Elementary and Intermediate Schools, cleanup of water spills in restrooms and around drinking fountains shall be performed as required to maintain health and safety.

Washrooms shall be maintained in a neat, clean, sanitary and safe condition during operational hours for the ES and IS. Sinks, toilet bowls and urinals are free of spots, scale, scum, and mineral deposits.

Fixtures, floors, walls and partitions are free of excess water, urine and feces, soap, paper towels and toilet paper.

Paper towels, hand soap and toilet paper are stocked in each applicable location to ensure sufficient supplies throughout the school day. All cleaning materials are removed.

Standards in 4.16 thru 4.16.8, below, do not cover stains, graffiti or markings that cannot be removed with normal

One Full Cleaning Daily All Schools

Supplementary Cleaning As Required for ES and IS

One Daily Supplementary Cleaning in MS and HS.

cleaning solutions (See 4.27).

12.16.1 Toilet Bowls Clean toilet bowls and seats inside and outside with a disinfectant type sanitary spray and/or disinfectant type soap solution. Use a toilet brush to clean the trap of the toilet bowl and the rim of the toilet seat.

Remove all stains and mineral deposits with a mild cleaner and wipe dry. Clean all fittings with a non-abrasive cleaner and dry.

Toilet bowls are free of all spots, scale, scum, and mineral deposits.

See Paragraph 12.16

12.16.2 Bathroom Surfaces Use a neutral disinfectant type soap solution to clean all surfaces of toilet partition walls, ceramic tiled walls, moldings, lavatories, wash sinks, toilet bowls, toilet seats and urinals. Polish fittings.

Surfaces of toilet partition walls, ceramic tiled walls, moldings, lavatories, wash sinks, toilet bowls, toilet seats and urinals are free of spots, stains, smudges, and dirt. Fittings clean and free of dirt.

See Paragraph 12.16

12.16.3 Urinals Clean urinals inside and outside with a disinfectant type sanitary spray and/or disinfectant type soap solution. Use a toilet brush to clean the trap and the rim of the urinal. Remove all stains and mineral deposits with a mild cleaner and wipe dry. Clean all fittings with a non-abrasive cleaner and dry.

Urinals are free of spots, scale, scum, and mineral deposits.

See Paragraph 12.16

12.16.4 Wash Basins and Faucets Clean wash basins inside and outside with a disinfectant type sanitary spray and/or disinfectant type soap solution. Remove all stains and mineral deposits with a mild cleaner and wipe dry. Clean all fittings with a non-abrasive cleaner and dry. Remove stains, caked soap, and grit with a mild cleaner.

Wash basins are free of spots, scale, scum, and mineral deposits.

See Paragraph 12.16

12.16.5 Showers and Tubs Clean showers and tubs to include all walls, bases, and fittings with a neutral disinfectant type soap solution.

Showers and tubs are clean, free of stains, spots and dirt.

See Paragraph 12.16

12.16.6 Floors Mop all restroom, shower room and locker room floors with a neutral disinfectant type soap solution and hot water.

Floors are free of stains and dirt spots.

See Paragraph 12.16

12.16.7 Lockers Clean interior and exterior of student lockers in all locations (including athletic locker rooms) with a neutral disinfectant type solution.

Lockers are free of graffiti, stains, spots and dirt.

Once per Year (Summer)

12.16.8 General Clean and polish bathroom mirrors. Fill all floor drain traps, shower drains, and sink drains with water.

Clean and polish all shelves and soap dishes. Empty sanitary receptacles in the women’s toilet. Replace sanitary receptacle bags, where required. Clean window sills.

Prevent drains from drying out and allowing sewer gases to enter the area.

One time Daily

12.16.9 Cleaning of Classroom and

Office Sinks

Clean all sinks in classrooms and offices as per Para 12.16.4 Wash sinks free of spots, scale, scum, and mineral deposits.

Resupply soap and paper towels. All cleaning materials are removed.

Daily in ES and

IS

Three Times per Week in MS and

HS

12.16.10 Area Office and District

Superintendent Office

(DSO)

For Area Offices and DSO spaces all services are required twice per week throughout the calendar year.

Weekly and annual cleaning services also apply the Area Office and DSO

Performance of Services shall be performed to the standards established under each applicable paragraph of this

PWS.

Twice per week for all daily services with no less than two days in between cleaning.

12.17 Outdoor Cleaning Police school grounds and empty waste containers. Place collected trash in plastic bags with ties and deposit in Government-furnished waste containers located outside the buildings.

Interior courts, sidewalks, platforms, fence lines, all building entrances, trash cans and planted areas within the school boundaries including sports areas and bleachers are free of waste and trash.

Weekly

12.17.1 Main Entrance Clean and sweep all main foot-traffic entrances to building, place collected trash in plastic bags with ties and deposit in Government-furnished waste containers located outside the buildings.

Main entrances are swept and free of debris and excessive dirt.

Daily in ES and

IS

Three Times per Week in MS and

12.17.2 Walkways Sweep outdoor walkways within school boundaries.

Outdoor walkways are clean and free of trash and natural debris.

Monthly

12.18 Deleted

12.19 Cleaning of Interior Shutters, Venetian blinds and vertical blinds

Clean interior shutters, Venetian blinds and vertical blinds. Shutters and blinds free of dust and dirt, with shutters and blinds correctly rolled up or drawn.

Once per Year (Summer)

12.20 Cleaning of Exterior Roller

Shades & Jalousies

Clean roller shades and Jalousies. Roller shades and Jalousies are free of dust and dirt, and returned to correct position.

Once per Year (Summer)

12.21 Cleaning of Furniture -

General

Remove gum and other foreign matter, wash furniture with a soap solution. Spots, gum and other foreign matter are removed. Surface sanitized.

Once per Year (Summer)

12.22 Desk Top, Table Top, Countertop Cleaning in Specialized areas

Clean desk tops, table tops, counter tops, and stove tops (if present) located in Sure Start, PSCD, Nurse’s Office and Examination Rooms, Culinary Arts and Home Economics (excluding food preparation areas), Art Classrooms, LI/MS, Teacher’s Lounges, and Science labs. These surfaces shall be wiped down with a mild cleaner and then wiped dry with a clean, soft, lint-free cloth. Gyms, stages and MPR are not included

Surfaces are cleaned and free of dirt, spots, smudges and any foreign matter.

Daily for Areas listed

12.23 Desk Top Cleaning Classrooms

Clean with mild soap solution and wipe dry when accessible and/cleared of materials.

Surface is cleaned and free of dirt, spots, smudges and any foreign matter.

One time per Week in the ES and IS for the Desk Tops

Twice per month in the MS and HS for the Desk Tops

12.24

Deleted

12.25 Day Service for School

Lunch Program

Set up all needed tables, wipe down tables between lunch shifts and after the last shift, break down tables, sweep and mop floors, empty all trash containers and perform any cleaning, as required. In food service areas that serve more than one function, e.g. Multi-Purpose Rooms, the areas shall be returned to a state appropriate to the function normally following the food service period. This service does not include receiving and/or emptying children’s trays. Kitchen cleaning is excluded from this requirement.

Food Service areas are set up and broken down in a timely fashion and in a manner that does not impede use of area for other regularly-scheduled functions. Food service areas are clean, floors are swept and mopped, all trash has been removed and all cleaning finished at the end of the food

Daily service period.

12.26 Waste Disposal/ Recycling Periodically remove separated recyclable waste from DoDDS classroom and office waste that has accumulated in designated containers (normally paper, plastic and cardboard) and deposit it at designated pick-up points or staging areas in / around the school for ultimate removal by the recycling agent.

Sorting of recyclable materials and/or verification that recyclable materials have been properly sorted are not included in this requirement.

Recycling of metals, glass, fluorescent tubes, containers, ceramic tiles, carpet and batteries stemming from clean-up in connection with maintenance, construction or other industrial activities not related directly to DoDDS classroom or office operations is handled separately from the requirements of this paragraph.

Recycled material containers in DoDDS classrooms and offices are emptied when full

As Required

12.27 Non-Routine Custodial

Services

Provide non-routine cleaning services, which may include any or all of the items described in 12.1 through 12.26, above, or other custodial-related tasks, stemming from special events, illness, vandalism or other mischief, as specified in Work Orders or Project Work Requests. Prepare and submit estimate of work to be performed, and perform as specified in approved Work Order or Project Work Request.

(Note: All non-routine custodial work under €2,000 is not included in the FFP cost of Custodial Services)

Timely estimates submitted and all work performed as specified in Work Order or Project Work Request.

As issued under Work Order or Project Work Request

12.28 Reduced Services Services provided at schools when classes are not in session, This period of time that school is not in session includes only spring, winter and summer recess and does not include teacher’s workdays and holidays. During periods when classes are not in session, the custodial services will be limited to administration offices, main bathrooms immediately adjacent to administrative offices, entrance ways and halls leading to administrative offices, Bus Office, Supply Office, Registrar Office with adjacent restrooms cleaning and stocking twice per week. Reduced services in administrative areas shall be limited to trash removal, sweeping, mopping and/or vacuuming twice per week.

As stated in the description at left.

Twice per week throughout the spring, winter and summer recess period