FINAL Vertiba Contract - Signed_Redacted.pdf

Contract(#505ENT/O17/SALESFORCE/06( 2(of(22( Salesforce(Implementation(Services(

TABLE!OF!CONTENTS!

1.( DEFINITIONS!................................................................................................................................................!4( 2.( APPLICABLE!LAW!..........................................................................................................................................!6( 3.( CONTRACT!TERM!.........................................................................................................................................!6( 4.( CONTRACT!TERMINATION!FOR!CAUSE!.........................................................................................................!6( 5.( CONTRACT!TERMINATION!FOR!CONVENIENCE!.............................................................................................!6( 6.( CONTRACT!CANCELLATION!...........................................................................................................................!7( 7.( TRANSITION!SERVICES!..................................................................................................................................!7( 8.( POST!CONTRACT!OBLIGATIONS!....................................................................................................................!7( 9.( PRIME!CONTRACTOR;!CONTRACTOR!COMPLIANCE;!RESPONSIBILITY!FOR!ACTIONS!.....................................!8( 10.( ROLLING!ESTOPPEL!......................................................................................................................................!8( 11.( WORK!CENTER!CRITERIA!..............................................................................................................................!8( 12.( NONCAPPROPRIATION!..................................................................................................................................!8( 13.( CONTRACTOR’S!INSURANCE!RESPONSIBILITY!...............................................................................................!8( 14.( NONDISCRIMINATION!AND!AFFIRMATIVE!ACTION!.....................................................................................!10( 15.( STATE!PAYMENT!OFFSETS!FOR!CONTRACTOR’S!DELINQUENCY!..................................................................!10( 16.( CONTRACTOR!INDEMNIFICATION!...............................................................................................................!10( 17.( CONFIDENTIAL!INFORMATION!...................................................................................................................!10( 18.( INTELLECTUAL!PROPERTY!INFRINGEMENT!AND!LABOR!STANDARDS!..........................................................!11( 19.( SECURITY!OF!PREMISES,!EQUIPMENT,!DATA!AND!PERSONNEL!...................................................................!12( 20.( RENDERING!OF!SERVICES!...........................................................................................................................!13( 21.( CONTRACTOR!PERSONNEL!.........................................................................................................................!13( 22.( SHIPPING!...................................................................................................................................................!14( 23.( RISK!OF!LOSS!..............................................................................................................................................!14( 24.( IDENTIFICATION!.........................................................................................................................................!14( 25.( LIENS,!CLAIMS!AND!ENCUBRANCES!............................................................................................................!14( 26.( WARRANTY!OF!ITEMS!OFFERED!.................................................................................................................!14( 27.( RECEIPT!OF!GOODS!....................................................................................................................................!14( 28.( PERFORMANCE!..........................................................................................................................................!15( 29.( SPECIFICATIONS!.........................................................................................................................................!15( 30.( INDEPENDENT!CONTRACTOR!.....................................................................................................................!15( 31.( COOPERATION!WITH!OTHER!CONTRACTORS!..............................................................................................!15( 32.( STATE!EMPLOYEES!.....................................................................................................................................!16( 33.( ANTITRUST!ASSIGNMENT!...........................................................................................................................!16( 34.( REFUND!OF!CREDITS!..................................................................................................................................!16( 35.( OWNERSHIP!RIGHTS!..................................................................................................................................!16( 36.( PROMPT!PAYMENT!....................................................................................................................................!16( 37.( STATE!TAX!EXEMPTION!..............................................................................................................................!16( 38.( PROMOTIONAL!ADVERTISING!AND!NEWS!RELEASES!..................................................................................!16( 39.( NOTICE!AND!CHANGE!OF!CONTACT!INFORMATION!....................................................................................!17( 40.( RECORDS,!RECORDKEEPING!AND!RECORD!RETENTION!...............................................................................!17( 41.( EXAMINATION!OF!RECORDS!.......................................................................................................................!17( 42.( BREACH!NOT!WAIVER!................................................................................................................................!17( 43.( ASSIGNMENT!OF!CONTRACT!......................................................................................................................!17( 44.( SEVERABILITY!.............................................................................................................................................!17(

Contract(#505ENT/O17/SALESFORCE/06( 3(of(22( Salesforce(Implementation(Services(

45.( CONTRACT!DISPUTE!RESOLUTION!..............................................................................................................!18( 46.( TERMINATION!OF!PURCHASE!ORDER!.........................................................................................................!18( 47.( FORCE!MAJEURE!........................................................................................................................................!18( 48.( INTENTIONALLY!DELETED!...........................................................................................................................!18( 49.( NO!AGENCY!RELATIONSHIP!........................................................................................................................!18( 50.( DISCLOSURE!...............................................................................................................................................!18( 51.( RATE!CARD!.................................................................................................................................................!19( 52.( OTHER!DOCUMENTS!..................................................................................................................................!19( 53.( LIMITATION!ON!LIABILITY!..........................................................................................................................!19( 54.( SERVICES!PERFORMED!IN!UNITED!STATES!..................................................................................................!19( 55.( HEALTH!INSURANCE!PORTABILITY!AND!ACCOUNTABILITY!ACT!OF!1996!(HIPAA)!........................................!19(

Contract(#505ENT/O17/SALESFORCE/06( 4(of(22( Salesforce(Implementation(Services(

'STATE'OF'WISCONSIN'SERVICES'CONTRACT'

1.$ DEFINITIONS!

Words!and!terms!shall!be!given!their!ordinary!and!usual!meanings.!!Unless!negotiated!otherwise!by!

the!parties,!where!capitalized,!the!following!words!and!terms!shall!have!the!meanings!indicated.!!

The!meanings!shall!be!applicable!to!the!singular,!plural,!masculine,!feminine!and!neuter.'

“Acceptance”!means!a!manifestation!of!assent!by!the!Authorized!User!to!the!terms,!Services,!

Deliverables!or!other!items!offered!by!the!Contractor!under!the!Contract!after!Inspection!by!the!

Authorized!User!in!accordance!with!the!Purchase!Order!and,!when!applicable,!the!Statement!of!

Work.!!!

“Additional'Services”'means!Service!or!Deliverable!within!the!scope!of!the!Contract,!but!not!

specifically!provided!under!any!Statement!of!Work.!

'“Agency”!or!“State'Agency”!means!an!office,!department,!agency,!institution!of!higher!education,!

association,!society!or!other!body!in!the!State!of!Wisconsin!government!created!or!authorized!to!be!

created!by!the!State!Constitution!or!any!law,!which!is!entitled!to!expend!moneys!appropriated!by!

law,!including!the!legislature!and!the!courts,!but!not!including!an!authority,!as!defined!in!Wis.!Stat.!

s.!16.70(2).!

“Authorized'User”'means!state!agencies,!political!subdivisions,!and!municipalities!authorized!by!

state!statutes!to!use!state!contracts.!!

“Business'Day”!means!any!day!on!which!the!Contracting!Agency!is!open!for!business.!

“Confidential'Information”!means!all!tangible!and!intangible!information!and!materials!being!

disclosed!in!connection!with!this!Contract,!in!any!form!or!medium!without!regard!to!whether!the!

information!is!owned!by!the!State!or!by!a!third!party,!which!satisfies!at!least!one!of!the!following!

criteria:!(i)!Personally!Identifiable!Information;!(ii)!Proprietary!Information;!(iii)!nonPpublic!

information!related!to!the!State’s!employees,!customers,!technology!(including!data!bases,!data!

processing!and!communications!networking!systems),!schematics,!specifications,!and!all!

information!or!materials!derived!therefrom!or!based!thereon;!or!(iv)!information!expressly!

designated!as!confidential!in!writing!by!the!disclosing!party.!!Confidential!Information!includes!all!

information!that!is!restricted!or!prohibited!from!disclosure!by!state!or!federal!law.!

“Contract”!means!the!final!version!of!any!contractually!binding!agreement!between!the!State!and!

the!Contractor!relating!to!the!subject!matter!of!this!RFP;!references!to!the!Contract!include!all!

exhibits,!attachments!and!other!documents!attached!thereto!or!incorporated!therein!by!reference.!!

Also!referred!to!as!“Agreement”.!

“Contract'Administrator”!means!the!individual!in!DOA’s!Division!of!Enterprise!Technology!(DET)!

responsible!for!administering!dayPtoPday!operational!matters!of!the!Contract.!

“Contract'Manager”!means!the!individual!in!the!State!Bureau!of!Procurement!(SBOP)!responsible!

for!managing!this!RFP!and!subsequent!contractual!issues.!

“Contracted'Personnel”!means!a!Contractor’s!employees!or!other!personnel!(including!officers,!

agents!and!Subcontractors)!provided!by!the!Contractor!specifically!to!render!Services!under!this!

Contract.!

“Contracting'Agency”'means!the!Agency!entering!into!this!Contract!on!behalf!of!the!State.!

“Contractor”'means!the!entity!entering!into!this!Agreement!with!the!State.!

“Day”!means!calendar!day!unless!otherwise!specified!in!this!Contract.!!!

Contract(#505ENT/O17/SALESFORCE/06( 5(of(22( Salesforce(Implementation(Services(

“Default”!means!the!omission!or!failure!to!perform!a!contractual!duty!or!provide!Deliverables!or!

render!Services!as!contractually!required.!

“Deliverables”'means!all!project!materials,!including!Goods,!software!licenses,!data,!and!

documentation!created!during!the!rendering!of!Services!hereunder.!!Deliverables!shall!be!the!

property!of!the!Authorized!User!unless!otherwise!specified!in!the!Contract.!!!!

“Goods”'means!articles!of!trade!or!items!of!merchandise,!supplies,!raw!materials,!or!finished!

products,!and!may!also!include!incidental!or!related!services!as!the!situation!may!require.!

“Inspection”!means!an!examination!of!Deliverables!or!Services!provided!under!this!Contract!in!

order!to!determine!their!fitness!for!use.!

“Key'Personnel”'means!specifically!identified!Contracted!Personnel!that!play!a!lead!and!critical!

role!in!rendering!Services!during!the!Contract!term.!

“Municipality”!means!any!county,!city,!village,!town,!school!district,!board!of!school!directors,!

sewer!district,!drainage!district,!vocational,!technical!and!adult!education!district,!or!any!other!

public!body!having!the!authority!to!award!public!contracts!(Wis.!Stats!s.!16.70(8),!Wis.!Stats.)!and!

Federally!recognized!Indian!tribes!and!bands!per!Wis.!Stats.!ss.!66.0301(1)!and!(2).!

“Personally'Identifiable'Information”!means!an!individual’s!last!name!and!the!individual’s!first!

name!or!first!initial,!in!combination!with!and!linked!to!any!of!the!following!elements,!if!that!element!

is!not!publicly!available!information!and!is!not!encrypted,!redacted,!or!altered!in!any!manner!that!

renders!the!element!unreadable:!(a)!the!individual’s!Social!Security!number;!(b)!the!individual’s!

driver’s!license!number!or!state!identification!number;!(c)!the!number!of!the!individual’s!financial!

account,!including!a!credit!or!debit!card!account!number,!or!any!security!code,!access!code,!or!

password!that!would!permit!access!to!the!individual’s!financial!account;!(d)!the!individual’s!DNA!

profile;!or!(e)!the!individual’s!unique!biometric!data,!including!fingerprint,!voice!print,!retina!or!iris!

image,!or!any!other!unique!physical!representation,!and!any!other!information!protected!by!state!

or!federal!law.!

“Proprietary'Information”'means!information,!including!a!formula,!pattern,!compilation,!

program,!device,!method,!technique!or!process!to!which!all!of!the!following!apply:!

a.! The!information!derives!independent!economic!value,!actual!or!potential,!from!not!

being!generally!known!to,!and!not!being!readily!ascertainable!by!proper!means!by,!

other!persons!who!can!obtain!economic!value!from!its!disclosure!or!use.!

b.! The!information!is!the!subject!of!efforts!to!maintain!its!secrecy!that!are!reasonable!

under!the!circumstances.'!

“Properly>submitted'Invoice”!is!one!that!is!submitted!in!accordance!with!instructions!contained!

on!the!Authorized!User’s!Purchase!Order,!includes!a!reference!to!the!proper!Purchase!Order!

number,!and!is!submitted!to!the!proper!address!for!processing.!

“Purchase'Order”!means!the!Authorized!User’s!standard!document!of!a!purchase!of!Deliverables!

and!Services.!

“Services”!means!all!work!performed,!and!labor,!actions,!recommendations,!plans,!research,!

customizations,!modifications,!documentation,!and!maintenance!and!support!provided!by!the!

Contractor!necessary!to!fulfill!that!which!the!Contractor!is!obligated!to!accomplish!under!this!

Contract.!!

“SOW”'means!Statement!of!Work.!

“State”!means!the!State!of!Wisconsin.!

Contract(#505ENT/O17/SALESFORCE/06( 6(of(22( Salesforce(Implementation(Services(

“Subcontract”!means!an!agreement,!written!or!oral!between!the!Contractor!and!any!other!party!to!

fulfill!the!requirements!and!performance!obligations!of!this!Contract.!

“Subcontractor”!means!an!entity!that!enters!into!a!Subcontract!with!the!Contractor!for!the!

purpose!of!delivering!Deliverables!or!performing!obligations!of!this!Agreement!or!rendering!

Services!to!the!State.!

“Work'Center”!means!a!charitable!organization!or!nonprofit!institution!which!is!licensed!under!s.!

104.07!and!incorporated!in!this!State!or!a!unit!of!county!government!which!is!operated!for!the!

purpose!of!carrying!out!a!program!of!rehabilitation!for!severely!handicapped!individuals!and!for!

providing!the!individuals!with!remunerative!employment!or!other!occupational!rehabilitating!

activity!of!an!educational!or!therapeutic!nature,!and!which!is!engaged!in!the!production!of!

materials,!supplies!or!equipment!or!the!performance!of!contractual!services!in!connection!with!

which!not!less!than!75%!of!the!total!hours!of!direct!labor!are!performed!by!severely!handicapped!

individuals.!

2.$ APPLICABLE!LAW!

This!Contract!shall!be!governed!by!the!laws!of!the!State!of!Wisconsin.!Venue!for!any!action!brought!

under!this!Contract!shall!lie!in!Madison,!Dane!County,!Wisconsin.!!!

3.$ CONTRACT!TERM!

The!initial!term!of!this!Contract!is!targeted!to!be!two!(2)!years!from!the!effective!date,!with!the!

initial!term!ending!August!23,!2018.!!The!initial!term!is!subject!to!change!and!will!be!at!the!sole!

discretion!of!the!State.!!This!Contract!is!eligible!for!two!(2)!mutually!agreed!upon!onePyear!

renewals,!unless!terminated!as!provided!herein.!To!ensure!the!delivery!of!improved!services!and!

competitive!pricing,!to!address!potential!performance!issues,!changes!in!technology!or!industry!

consolidation,!the!State!reserves!the!right!to!negotiate!the!pricing!and!terms!at!the!time!of!Contract!

renewal.!!

Only!incomplete!projects!with!an!active!Order!which!is!not!closed!may!be!completed!after!contract!

expiration!under!the!same!terms!and!conditions!of!the!last!term!of!the!Contract.!!For!all!Authorized!

Users!except!State!Agencies,!such!active!Orders!cannot!exceed!12!months!following!contract!

termination!or!expiration.!!Specific!to!State!Agencies,!an!active!Order!which!is!not!closed!after!

contract!termination!or!expiration!may!cannot!exceed!the!term!of!the!thenPcurrent!fiscal!year.!

4.$ CONTRACT!TERMINATION!FOR!CAUSE!

The!State!may!terminate!this!Contract!after!providing!the!Contractor!with!thirty!(30)!Days!written!

notice!of!the!Contractor’s!right!to!cure!a!failure!of!the!Contractor!to!perform!under!the!terms!of!this!

Contract.!!!

The!Contractor!may!terminate!this!Contract!after!providing!the!State!with!thirty!(30)!Days!written!

notice!of!the!State’s!right!to!cure!a!failure!of!the!State!to!perform!under!the!terms!of!this!Contract.!!

Upon!the!termination!of!the!Contract!for!any!reason,!or!upon!Contract!expiration,!each!party!shall!

be!released!from!all!obligations!to!the!other!party!arising!after!the!date!of!termination!or!

expiration,!except!for!those!that!by!their!terms!survive!such!termination!or!expiration.!

5.$ CONTRACT!TERMINATION!FOR!CONVENIENCE!

The!State!may!terminate!this!Contract!at!any!time,!without!cause,!by!providing!a!written!notice!to!

the!other!party!at!least!ninety!(90)!Days!in!advance!of!the!intended!date!of!termination.!!!

Contractor!may!terminate!this!Contract!at!any!time,!without!cause,!by!providing!a!written!notice!to!

the!other!party!at!least!ninety!(90)!Days!in!advance!of!the!intended!date!of!termination.!

Contract(#505ENT/O17/SALESFORCE/06( 7(of(22( Salesforce(Implementation(Services(

In!the!event!of!a!termination!for!convenience,!the!Contractor!shall!be!entitled!to!receive!

compensation!for!any!completed!or!partially!completed!Services!rendered!or!Deliverables!provided!

under!the!Order(s).!!Compensation!for!partially!completed!Services!shall!be!no!more!than!the!

percentage!of!completion!of!the!Services!requested,!as!determined!by!the!Authorized!User!in!its!

sole!discretion,!multiplied!by!the!corresponding!payment!for!completion!of!such!Services!as!set!

forth!in!the!Order(s).!!Alternatively,!at!the!sole!discretion!of!the!State,!the!Contractor!may!be!

compensated!for!the!actual!Service!hours!provided.!!The!State!shall!be!entitled!to!a!refund!for!

Deliverables!or!Services!paid!for!but!not!received!or!rendered,!such!refund!to!be!paid!within!30!

Days!of!written!notice!to!the!Contractor!requesting!the!refund.!!

6.$ CONTRACT!CANCELLATION!

6.1.!The!State!reserves!the!right!to!cancel!this!Contract!in!whole!or!in!part!without!

penalty,!and!without!prior!notice,!if!the!Contractor:!!

!! Files!a!petition!in!bankruptcy,!becomes!insolvent,!or!otherwise!takes!action!to!

dissolve!as!a!legal!entity!

!! Makes!an!assignment!for!the!benefit!of!creditors!

!! Fails!to!maintain!and!keep!in!force!all!required!insurance,!permits!and!licenses!as!

provided!in!this!Contract;!

!! Performs!in!a!manner!that!threatens!the!health!or!safety!of!a!State!employee,!citizen,!

or!customer.!

6.2.!The!State!reserves!the!right!to!cancel!this!Contract!in!whole!or!in!part!without!

penalty,!with!30!Days’!notice,!if!the!Contractor!fails!to!cure!any!of!the!following:!

!! Fails!to!follow!the!sales!and!use!tax!certification!requirements!of!s.!!77.66!of!the!

Wisconsin!Statutes;!

!! Incurs!a!delinquent!Wisconsin!tax!liability;!

!! Fails!to!submit!a!nonPdiscrimination!or!affirmative!action!plan!as!required!herein.!

!! Fails!to!maintain!the!confidentiality!of!the!State’s!information!that!is!considered!to!

be!Confidential!Information!

!! Fails!to!follow!the!nonPdiscrimination!or!affirmative!action!requirements!of!subch.!

II,!Chapter!111!of!the!Wisconsin!Statutes!(Wisconsin’s!Fair!Employment!Law);!or!

!! Becomes!a!state!or!federally!debarred!contractor.!

7.$ TRANSITION!SERVICES!

Upon!cancellation,!termination,!or!expiration!of!this!Contract!for!any!reason,!the!Contractor!shall!

provide!such!reasonable!cooperation,!assistance!and!Services,!and!shall!assist!the!Authorized!User!

in!the!migration!of!the!Authorized!User's!production!operations!to!the!Authorized!User's!control!or!

to!the!control!of!an!alternative!contractor!upon!written!notice!to!the!Contractor!at!least!thirty!(30)!

Business!Days!prior!to!termination!or!cancellation,!and!subject!to!the!terms!and!conditions!set!forth!

herein.!!This!Contract!shall!automatically!be!extended!by!the!number!of!days!that!training!or!

continued!Services!are!necessary!to!be!performed!in!order!to!complete!the!transition.!!The!

Contractor's!Services!required!to!complete!the!transition!after!the!notice!set!forth!herein!shall!be!

provided!at!Contractor’s!current!contract!rates,!or!such!lower!rates!as!agreed!by!the!parties.!

8.$ POST!CONTRACT!OBLIGATIONS!

Upon!the!termination!of!this!Contract!for!any!reason,!or!upon!Contract!expiration,!each!party!shall!

be!released!from!all!obligations!to!the!other!party!arising!after!the!effective!date!of!termination!or!

Contract(#505ENT/O17/SALESFORCE/06( 8(of(22( Salesforce(Implementation(Services( expiration,!except!for!those!that!by!their!terms!survive!such!termination!or!expiration.'

9.$ PRIME!CONTRACTOR;!CONTRACTOR!COMPLIANCE;!RESPONSIBILITY!FOR!ACTIONS!

Contractor!is!the!Prime!Contractor.!!Subcontractors!are!permitted!to!perform!Services!on!this!

Contract.!!The!Prime!Contractor!shall!be!the!sole!point!of!contact!with!regard!to!all!contractual!

matters!arising!hereunder,!including!the!performance!of!services!and!the!payment!of!any!and!all!

charges!resulting!from!its!contractual!obligations.!!

The!Contractor!shall!at!all!times!comply!with!and!observe!all!federal,!state,!and!local!laws,!

ordinances,!and!regulations!that!are!in!effect!during!the!term!of!this!Contract!that!are!applicable!to!

the!Contractor’s!work!or!obligations!hereunder.!!!

The!Contractor!shall!be!solely!responsible!for!its!actions!and!those!of!its!agents,!employees,!or!

Subcontractors.!!Neither!the!Contractor!nor!any!of!the!foregoing!parties!has!authority!to!act!or!

speak!on!behalf!of!the!State.!

10.$ROLLING!ESTOPPEL!

The!Authorized!User!assumes!the!obligation!for!the!resources!as!indicated!in!the!Statement!of!

Work.!The!Authorized!User!will!be!conclusively!deemed!to!have!fulfilled!its!obligations,!unless!it!

receives!a!deficiency!report!from!the!Contractor!by!the!fifteen!(15th)!day!of!the!month!following!the!

month!of!the!alleged!deficiencies!and!the!Contractor!identifies!specific!deficiencies!in!the!

Authorized!User’s!fulfillment!of!its!obligations!in!that!report.!!Deficiencies!must!be!described!in!

terms!of!how!they!have!affected!the!specific!performance!requirement!of!the!Contractor.!

The!Contractor!is!estopped!from!claiming!that!a!situation!has!arisen!that!might!otherwise!justify!

changes!in!the!project!timetable,!the!standards!of!performance!under!the!Agreement!or!the!

contract!price,!if!the!Contractor!knew!of!that!problem!and!failed!to!include!it!in!the!applicable!

report.!!!

In!the!event!the!Contractor!identifies!a!situation!where!the!Authorized!User!is!impairing!the!

Contractor’s!ability!to!perform!for!any!reason,!the!Contractor’s!deficiency!report!should!contain!the!

Contractor’s!suggested!solutions!to!the!situation(s).!!These!suggestions!should!be!in!sufficient!detail!

so!that!the!Authorized!User’s!project!managers!can!make!a!prompt!decision!as!to!the!best!method!

of!dealing!with!the!problem!and!continuing!the!project!in!an!unimpeded!fashion.!

If!the!problem!is!one!that!allows!the!Contractor!(within!the!terms!of!the!Agreement)!to!ask!for!

changes!in!the!project!timetable,!the!standards!of!performance,!the!project!quoted!total!price,!or!all!

of!these!elements,!the!report!should!comply!with!the!change!order!procedures.!

11.$WORK!CENTER!CRITERIA!

The!Contractor!shall!implement!processes!that!allow!Agencies!to!satisfy!the!State's!obligation!to!

purchase!goods!and!services!produced!by!Work!Centers!certified!under!the!State’s!Work!Center!

Law,!§16.752,!Wis.!Stat.!!The!Contractor!shall!include!goods!provided!by!Work!Centers!in!its!catalog!

for!Agencies!and!block!the!sale!of!comparable!items!to!Agencies.!

12.$NONCAPPROPRIATION!

The!Authorized!User!reserves!the!right!to!cancel!this!Contract!in!whole!or!in!part!without!penalty!if!

the!Legislature!fails!to!appropriate!funds!necessary!to!complete!the!Contract.!

13.$CONTRACTOR’S!INSURANCE!RESPONSIBILITY!

The!insurance!must!be!written!for!not!less!than!any!minimum!coverage!specified!in!this!Contract!or!

required!by!law,!whichever!is!greater.!!The!minimum!coverages!and!limits!are!subject!to!

modification,!if!in!the!best!interest!of!the!State,!as!determined!by!the!State,!in!the!final!Contract!

Contract(#505ENT/O17/SALESFORCE/06( 9(of(22( Salesforce(Implementation(Services( document!to!reflect!the!final!negotiated!services!of!the!Contractor.!

The!insurers!selected!by!the!Contractor!must!have!an!A.M.!Best!rating!of!A!or!better,!or!as!

otherwise!approved!in!writing!by!the!State,!or!if!the!ratings!are!no!longer!available,!with!a!

comparable!rating!from!a!recognized!insurance!rating!agency.!!All!policies!of!insurance!required!in!

this!Contract!must!be!issued!by!companies!that!have!been!approved!to!do!business!in!the!State.!!!

Where!specific!limits!are!shown,!they!are!the!minimum!acceptable!limits.!!If!Contractor’s!policy!

contains!higher!limits,!the!State!must!be!entitled!to!coverage!to!the!extent!of!the!higher!limits.!!!

The!Contractor!is!required!to!pay!for!and!provide!the!type!and!amount!of!insurance!below.!

!! Worker's!compensation!insurance,!as!required!under!Chapter!102!of!the!Wisconsin!

Statutes,!for!all!of!the!Contractor’s!employees!and!Contracted!Personnel!engaged!in!the!

work!performed!under!this!Contract;!!

!! Commercial!liability,!bodily!injury!and!property!damage!insurance!against!any!claim(s)!that!

may!occur!in!carrying!out!the!terms!of!this!Contract,!with!a!minimum!coverage!of!one!

million!dollars!($1,000,000)!liability!for!bodily!injury!and!property!damage!including!

products!liability!and!completed!operations;!and!

!! Motor!vehicle!insurance!for!all!owned,!nonPowned!and!hired!vehicles!that!are!used!in!

carrying!out!the!terms!of!this!Contract,!with!a!minimum!coverage!of!one!million!dollars!

($1,000,000)!per!occurrence!combined!single!limit!for!automobile!liability!and!property!

damage.!

!! Certificate!of!Insurance,!showing!upPtoPdate!coverage,!shall!be!on!file!in!the!Contracting!

Agency!before!the!Contract!may!commence.!(if!applicable)!

The!State!reserves!the!right!to!require!higher!or!lower!insurance!limits,!where!warranted.!

13.1.! Certificates!of!Insurance!and!Other!Requirements!

Contractor!must!furnish!to!the!State,!certificate(s)!of!insurance!verifying!insurance!coverage!or!

providing!satisfactory!evidence!of!selfPinsurance!as!required!in!this!section!(the!“Certificates”).!!

The!Certificate!must!be!on!the!standard!“accord”!form!or!equivalent.!!The!Contract!Number!

must!be!shown!on!the!Certificate!of!Insurance!to!assure!correct!filing.!!!

All!Certificate(s)!are!to!be!prepared!and!submitted!by!the!Insurance!Provider.!!Cancellation!will!

be!delivered!in!accordance!with!policy!provisions.!

Before!the!Contract!is!signed,!and!not!less!than!twenty!(20)!Days!before!the!insurance!

expiration!date!every!year!thereafter,!the!Contractor!must!provide!evidence!that!the!State!and!

its!agents,!officers!and!employees!are!listed!as!additional!insured!under!each!commercial!

general!liability!and!commercial!automobile!liability!policy.!!!

The!Contractor!must!maintain!all!required!insurance!coverage!throughout!the!term!of!the!

Contract!and!any!contract!renewals.!The!minimum!limits!of!coverage!specified!above!are!not!

intended,!and!must!not!be!construed;!to!limit!any!liability!or!indemnity!of!Contractor!under!this!

Contract!to!any!indemnified!party!or!other!persons.!!Contractor!is!responsible!for!all!

deductibles!with!regard!to!the!insurance.!!!

If!the!Contractor!fails!to!pay!any!premium!for!required!insurance!as!specified!in!this!Contract,!

or!if!any!insurer!cancels!or!significantly!reduces!any!required!insurance!as!specified!in!this!

Contract!without!the!State’s!written!consent,!then!the!State!may,!after!the!State!has!given!the!

Contractor!at!least!thirty!(30)!Days!written!notice,!pay!the!premium!or!procure!similar!

insurance!coverage!from!another!company!or!companies.!!The!State!may!deduct!any!part!of!the!

Contract(#505ENT/O17/SALESFORCE/06( 10(of(22( Salesforce(Implementation(Services( cost!from!any!payment!due!the!Contractor,!or!the!Contractor!must!pay!that!cost!upon!demand!

by!the!State.!

14.$NONDISCRIMINATION!AND!AFFIRMATIVE!ACTION!

The!Contractor!shall!not!discriminate!against!any!employee!or!applicant!for!employment!because!of!

age,!race,!religion,!color,!handicap,!sex,!physical!condition,!national!origin,!developmental!disability!

as!defined!in!§!51.01(5),!Wis.!Stats.,!or!sexual!orientation!as!defined!in!§111.32(13m),!Wis.!Stats.!!

This!provision!shall!include,!but!is!not!limited!to,!employment,!upgrading,!demotion!or!transfer;!

recruitment!or!recruitment!advertising;!layoff!or!termination;!rates!of!pay!or!other!forms!of!

compensation;!and!selection!for!training,!including!apprenticeship.!!Except!with!respect!to!sexual!

orientation,!the!Contractor!shall!take!affirmative!action!to!ensure!equal!employment!opportunities.!

Unless!exempted!by!workforce!size!(50!or!fewer!employees)!or!Contract!amount!($50,000!or!less),!

the!Contractor!must!submit!a!written!affirmative!action!plan!to!the!State.!!

The!Contractor!shall!post!a!notice!provided!by!the!State,!setting!forth!the!provisions!of!the!State's!

nondiscrimination!laws,!in!its!workplace,!website!or!conspicuous!places!in!order!that!the!

Contractor’s!employees!and!applicants!for!employment!are!able!to!read!it.!

Failure!to!comply!with!the!conditions!of!this!provision!may!result!in!the!following!consequences:!

!! termination!of!this!Contract!as!provided!in!Section!6,!Contract!Cancellation!herein,!!!

!! designation!of!the!Contractor!as!"ineligible"!for!future!consideration!as!a!responsible,!

qualified!Proposer!or!proposer!for!State!contracts,!or!

!! withholding!of!a!payment!due!under!the!Contract!until!the!Contractor!is!in!compliance!

15.$STATE!PAYMENT!OFFSETS!FOR!CONTRACTOR’S!DELINQUENCY!

The!State!shall!offset!payments!made!to!the!Contractor!under!this!Contract!in!an!amount!necessary!

to!satisfy!a!certified!or!verifiable!delinquent!payment!owed!by!Contractor!to!the!State.!!The!State!

also!reserves!the!right!to!cancel!this!Contract!as!provided!in!Section!6,!Contract!Cancellation,!if!the!

delinquency!is!not!satisfied!by!the!offset!or!other!means!during!the!term!of!the!Contract.!

16.$CONTRACTOR!INDEMNIFICATION!

Contractor!shall!indemnify,!defend,!and!hold!harmless!the!State,!its!officers,!agents!and!employees,!

harmless!from!liability!of!any!kind,!including!all!claims!and!losses,!accruing!or!resulting!to!any!third!

party!arising!out!of!death,!bodily!injury!or!tangible!property!damage!in!connection!with!

Contractor’s!performance!of!the!Services!provided!under!this!Agreement.!!The!foregoing!

indemnification!and!defense!by!the!Contractor!shall!be!conditioned!upon!the!following:!

a.! The!State!shall!give!Contractor!prompt!written!notice!after!it!has!actual!knowledge!of!any!

such!claim(s)!or!actions(s)!filed;!and!

b.! The!Contractor!shall!have!the!sole!control!of!the!defense!of!any!such!claim(s)!or!action(s)!

filed!and!of!all!the!negotiations!relating!to!settlement!or!compromise!thereof,!provided;!

however,!that!the!indemnified!party!shall!have!the!option!to!participate!at!their!own!

expense!in!the!defense!of!such!claim(s)!or!actions(s)!filed.!

The!provisions!in!this!Section!shall!survive!termination!of!this!Contract.!

17.$CONFIDENTIAL!INFORMATION!!

17.1.! Disclosures!

In!connection!with!the!Contractor’s!performance!hereunder,!it!may!be!necessary!for!the!State!to!

disclose!to!the!Contractor!Confidential!Information,!and!likewise!for!Contractor!to!disclose!to!

Contract(#505ENT/O17/SALESFORCE/06( 11(of(22( Salesforce(Implementation(Services( the!State!Confidential!Information.!!The!recipient!shall!not!use!such!information!for!any!

purpose!other!than!the!limited!purposes!set!forth!in!this!Contract,!and!all!related!and!necessary!

actions!taken!in!fulfillment!of!the!obligations!thereunder.!!To!the!extent!allowed!by!law,!the!

recipient!shall!hold!all!such!information!in!confidence,!and!shall!not!disclose!such!information!

to!any!persons!other!than!its!directors,!officers,!employees,!and!agents!who!have!a!businessP related!need!to!have!access!to!such!information!in!furtherance!of!the!limited!purposes!of!this!

Contract!and!who!have!been!apprised!of,!and!agree!to!maintain,!the!confidential!nature!of!such!

information!in!accordance!with!the!terms!of!this!Contract.!!!

Recipient!shall!institute!and!maintain!such!security!procedures!as!are!commercially!reasonable!

to!maintain!the!confidentiality!of!such!information!while!in!its!possession!or!control,!including!

transportation,!whether!physically!or!electronically.!!!

Recipient!shall!ensure!that!all!indications!of!confidentiality!contained!on!or!included!in!any!item!

of!such!information!shall!be!reproduced!by!recipient!on!any!reproduction,!modification,!or!

translation!of!such!Confidential!Information.!!If!requested!by!the!discloser,!recipient!shall!make!a!

reasonable!effort!to!add!a!proprietary!notice!or!indication!of!confidentiality!to!any!tangible!

materials!within!its!possession!that!contain!such!information!of!the!discloser,!as!directed.!

The!recipient!shall!maintain!all!such!information!for!a!period!of!three!(3)!years!from!the!date!of!

termination!of!this!Contract,!and!shall!thereafter!return!or!destroy!said!information!as!directed!by!

the!discloser.!

17.2.! Equitable!Relief!

The!recipient!acknowledges!and!agrees!that!the!unauthorized!use,!disclosure,!or!loss!of!

Confidential!Information!may!cause!immediate!and!irreparable!injury!to!the!individuals!whose!

information!is!disclosed!and!to!the!discloser,!which!injury!will!not!be!compensable!by!money!

damages!and!for!which!there!is!not!an!adequate!remedy!available!at!law.!!Accordingly,!the!

parties!specifically!agree!that!the!discloser,!on!its!own!behalf!or!on!behalf!of!the!affected!

individuals,!may!seek!injunctive!or!other!equitable!relief!to!prevent!or!curtail!any!such!breach,!

threatened!or!actual,!without!posting!security!and!without!prejudice!to!such!other!rights!as!

may!be!available!under!this!Contract!or!under!applicable!law.!!!

18.$INTELLECTUAL!PROPERTY!INFRINGEMENT!AND!LABOR!STANDARDS!

The!Contractor!shall!at!its!own!expense!indemnify,!defend!and!hold!the!State!harmless!from!any!

third!party!claims!brought!against!the!State!for!any!alleged!patent,!copyright!or!other!intellectual!

property!right!infringement!due!to!the!use!of!the!Deliverables,!provided!that!the!Contractor!is!

promptly!notified!of!such!suit,!and!is!given!all!related!documents.!!The!Contractor!shall!pay!all!costs,!

damages!finally!awarded!in!such!action!or!settlement!which!are!attributable!to!in!any!such!

infringement!lawsuit!or!claim.!

Such!indemnity!is!subject!to!(i)!Contractor!is!notified!promptly!in!writing!of!such!action;!the!

Contractor!shall!have!the!sole!control!of!the!defense!of!any!such!claim(s)!or!action(s)!filed!and!of!all!

the!negotiations!relating!to!settlement!or!compromise!thereof,!provided;!however,!that!the!

indemnified!party!shall!have!the!option!to!participate!at!their!own!expense!in!the!defense!of!such!

claim(s)!or!actions(s)!filed!and!(ii)!!State!shall!cooperate!reasonably!with!Contractor,!at!State’s!

expense,!in!the!defense,!settlement!or!compromise!of!any!such!action.!!In!the!event!that!a!final!

injunction!is!obtained!against!State's!use!of!the!Deliverables,!or!if!Contractor!reasonably!believes!

that!State's!use!of!the!Deliverables!could!be!so!enjoined,!or!if!in!Contractor's!opinion!any!

Deliverable!is!likely!to!become!the!subject!of!a!successful!claim!of!such!infringement,!Contractor!

shall,!at!its!option!and!expense,!(i)!procure!for!State!the!right!to!continue!using!the!Deliverables!as!

provided!in!this!Agreement,!(ii)!replace!or!modify!the!Deliverables!so!that!they!become!nonP infringing!(so!long!as!the!functionality!of!the!Deliverables!is!essentially!unchanged)!or,!in!the!event!

Contract(#505ENT/O17/SALESFORCE/06( 12(of(22( Salesforce(Implementation(Services( neither!of!the!previous!two!options!are!commercially!feasible!for!Contractor,!!(iii)!terminate!the!

applicable!Statement!of!Work!and!the!rights!granted!thereunder!and!refund!to!State!the!amount!

paid!to!Contractor!for!the!Deliverables.!!!

Notwithstanding!the!foregoing,!Contractor!shall!not!have!any!liability!to!State!under!this!Section!18!

to!the!extent!that!any!infringement!or!claim!thereof!is!based!upon!(i)!the!combination,!operation!or!

use!of!a!Deliverable!in!combination!with!equipment!or!software!not!supplied!by!Contractor!

hereunder!where!the!Deliverable!would!not!itself!be!infringing,!(ii)!compliance!with!designs,!

specifications!or!instructions!provided!by!State!or!any!third!parties!working!at!the!direction!of!

State,!(iii)!content!provided!by!State!for!use!in!Deliverables!(iv)!use!of!a!Deliverable!in!an!

application!or!environment!for!which!it!was!not!designed!or!not!contemplated!under!the!applicable!

SOW,!(v)!modifications!of!a!Deliverable!by!anyone!other!than!Contractor!where!the!unmodified!

version!of!the!Deliverable!would!not!be!infringing,!(vi)!State’s!(or!its!agents,!employees!or!

assignees)!use!of!a!Deliverable!in!a!manner!inconsistent!with!the!terms!of!any!license!with!a!third!

party,!or!(vii)!risks!State!was!aware!of.!!

If!notified!promptly!in!writing,!State!shall!defend!Contractor,!pay!all!damages!finally!awarded!in!

such!action!or!settlement!which!are!attributable!to!such!claims!and!pay!all!reasonable!attorneys’!

fees!arising!from!(a)!State’s!failure!to!obtain!all!necessary!releases,!licenses,!permits!and!other!

authorizations!to!use!content!included!in!a!Deliverable!or!operate!the!resulting!website,!or!(b)!

infringement!or!alleged!infringement!of!any!valid!United!States!patent,!copyright,!trademark,!trade!

secret!or!other!proprietary!rights!as!a!result!of!Contractor's!compliance!with!State's!designs,!

specifications!or!instructions!or!inclusion!in!a!Deliverable!of!any!content!provided!by!or!through!

State.!!State!shall!have!sole!control!of!the!defense!of!any!such!action!and!all!negotiations!for!its!

settlement!or!compromise.!!Contractor!shall!cooperate!reasonably!with!State,!at!Contractor’s!

expense,!in!the!defense,!settlement!or!compromise!of!any!such!action.!

If!a!successful!claim!of!infringement!is!made,!or!if!the!Contractor!reasonably!believes!that!an!

infringement!claim!that!is!pending!may!actually!succeed,!the!Contractor!will!do!one!of!the!following!

four!things,!at!the!Contractor’s!option!so!long!as!Contractor!acts!within!thirty!(30)!days!of!

notification!of!such!claim!or!decision:!

a.!! Modify!the!Deliverable!so!that!it!is!no!longer!infringing;!or!

b.!! Replace!the!Deliverable!with!an!equivalent!or!better!replacement;!or!

c.!! Acquire!the!right!for!the!State!to!use!the!Deliverable!as!it!was!intended!for!the!State!to!use!

under!this!Contract;!or!

d.!! Remove!the!Deliverable!and!refund!the!fee!the!State!paid!for!the!Deliverable!and!the!fee!for!

any!other!Deliverable!that!required!the!availability!of!the!infringing!Deliverable!for!it!to!be!

useful!for!the!State.!

THE!FOREGOING!INDEMNIFICATION!PROVISIONS!STATE!THE!ENTIRE!LIABILITY!OF!

CONTRACTOR!AND!THE!EXCLUSIVE!REMEDY!OF!STATE!WITH!RESPECT!TO!THE!DELIVERABLES,!

OR!THE!USE!THEREOF,!INFRINGING!OR!ALLEGEDLY!INFRINGING!PATENTS,!COPYRIGHTS,!

TRADEMARKS,!TRADE!SECRETS!AND!OTHER!INTELLECTUAL!OR!PROPRIETARY!RIGHTS.!

19.$SECURITY!OF!PREMISES,!EQUIPMENT,!DATA!AND!PERSONNEL!

During!the!performance!of!Services!under!this!Contract,!the'Contractor!may!have!access!to!the!

personnel,!premises,!equipment,!and!other!property,!including!data!files,!information,!or!materials!

(collectively!referred!to!as!“data”)!belonging!to!the!Authorized!User.!!The!Contractor!shall!preserve!

the!safety,!security,!and!the!integrity!of!the!personnel,!premises,!equipment,!data!and!other!

property!of!the!Authorized!User,!in!accordance!with!the!written!instructions!of!the!Authorized!

Contract(#505ENT/O17/SALESFORCE/06( 13(of(22( Salesforce(Implementation(Services(

User.!!The!Contractor!shall!be!responsible!for!tangible!property!damage!to!the!Authorized!User's!

equipment,!workplace,!and!its!contents!when!such!damage!or!loss!is!caused!solely!by!the!

intentional!misconduct!or!gross!negligence!of!Contractor,!Contracted!Personnel,!or!Subcontractors!

20.$RENDERING!OF!SERVICES!

The!Contractor!shall!render!Services!with!all!due!skill,!care,!and!diligence,!and!in!accordance!with!

the!Order!and!accepted!industry!practices!and!legal!requirements.!!The!State!may!inspect,!observe!

and!examine!the!performance!of!the!Services!rendered!on!the!Authorized!User's!premises!at!any!

time.!!The!State!may!inspect,!observe!and!examine!the!performance!of!Contractor’s!Services!at!

reasonable!times,!with!5!days!written!notice,!at!any!other!premises.!

If!the!State!notifies!the!Contractor!that!any!part!of!the!Services!rendered!are!inadequate!or!in!any!

way!differ!from!the!Contract!requirements!for!any!reason!other!than!as!a!result!of!the!Authorized!

User’s!Default!or!negligence,!the!Contractor!shall!at!its!own!expense!rePschedule!and!perform!the!

work!correctly!within!such!reasonable!time!as!the!Authorized!User!specifies.!!This!remedy!shall!be!

in!addition!to!any!other!remedies!available!to!the!State!by!law!or!in!equity.!

21.$CONTRACTOR!PERSONNEL!

21.1.! Identification!

If!requested!by!the!Authorized!User,!the!Contractor!shall!provide!a!list!of!the!names!and!

addresses!of!all!Contractor’s!employees,!Contracted!Personnel,!or!Subcontractor’s!employees!

who!may!at!any!time!require!admission!to!the!Authorized!User’s!premises!in!connection!with!

the!rendering!of!Services,!specifying!each!such!person’s!connection!to!the!Contractor,!the!role!

the!person!is!to!take!in!the!performance!of!the!Contract,!and!other!particulars!as!the!Authorized!

User!may!require.!

The!Authorized!User!reserves!the!right!to!refuse!to!admit!to!the!Authorized!User's!premises!any!

person!employed!or!contracted!by!the!Contractor!whose!admission,!in!the!sole!opinion!of!the!

Authorized!User,!would!be!undesirable.!!

21.2.! Right!to!Approve!Changes!of!Contracted!Personnel!

The!State!shall!have!the!absolute!right!to!approve!or!disapprove!a!proposed!change!of!Key!or!

Contracted!Personnel.!!The!Contractor!shall!provide!to!the!State,!in!each!instance!a!resume!of!

the!proposed!substitute!and!an!opportunity!to!interview!that!person!prior!to!giving!its!approval!

or!disapproval.!!The!State!shall!not!unreasonably!withhold!this!approval.!

21.3.! Contracted!Personnel!Removal!

The!Authorized!User!may!direct!the!Contractor!to!remove!or!reassign!Key!or!Contracted!

Personnel!at!the!Authorized!User's!discretion;!however,!the!Authorized!User's!right!to!do!so!

does!not!implicate!the!State!as!a!party!to!any!of!the!Contractor's!obligations!in!the!Contract.!!

The!Authorized!User!may!request!that!a!Contracted!Personnel!be!replaced!within!ten!(10)!

Business!Days!from!such!removal.!!!

21.4.! Identification!of!Contracted!Personnel!

The!Contractor!shall!furnish!each!Contracted!Personnel!with!a!means!of!identifying!themselves!

as!agents,!Subcontractors,!or!employees!of!the!Contractor!assigned!to!perform!Services!under!

the!Contract,!and!furnish!the!Authorized!User!with!security!credentials!on!these!Contracted!

Personnel,!if!requested.!

21.5.! Background!or!Criminal!History!Investigation!

Prior!to!the!commencement!of!any!Services!under!this!Contract,!the!Authorized!User!may!

request!a!background!or!criminal!history!investigation!of!Contracted!Personnel,!and!

Subcontractor’s!employees,!who!will!be!providing!Services!to!the!Authorized!User!under!the!

Contract(#505ENT/O17/SALESFORCE/06( 14(of(22( Salesforce(Implementation(Services(

Contract.!!If!any!of!the!stated!personnel!providing!Services!to!the!Authorized!User!under!this!

Contract!is!not!acceptable!to!the!Authorized!User!in!its!sole!opinion!as!a!result!of!the!

background!or!criminal!history!investigation,!the!Authorized!User!may!either!request!

immediate!replacement!of!the!person,!or!immediately!terminate!this!Contract!and!any!related!

Service!Agreement.!

22.$SHIPPING!

Except!as!otherwise!specified!herein,!Deliverables!shall!be!shipped,!F.O.B.!Destination,!and!the!

Authorized!User!shall!accept!legal!title!of!Deliverables!at!the!point!of!delivery.!!Freight!charges!shall!

not!be!paid!by!the!Authorized!User!or!State,!but!rather!shall!be!prepaid!by!the!Contractor.!!Unless!

otherwise!specified,!the!Contractor!shall!determine!the!mode!of!freight!and!shall!accept!

responsibility!for!payment!of!freight!charges!and!processing!of!freight!claims.!

23.$RISK!OF!LOSS!

The!Contractor!shall!bear!all!risks!of!loss,!injury!or!destruction!of!the!Deliverables!ordered!herein!

that!occur!prior!to!delivery.!!Such!loss,!injury!or!destruction!shall!not!release!the!Contractor!from!

any!obligation!hereunder.!

24.$IDENTIFICATION!

All!invoices,!packing!lists,!packages,!shipping!notices,!instruction!manuals,!and!other!written!

documents!affecting!an!order!hereunder!shall!contain!the!applicable!Authorized!User!Purchase!

Order!number.!!Packing!lists!shall!be!enclosed!in!each!and!every!box!or!package!shipped!pursuant!

to!an!order,!indicating!the!contents!therein.!!Standard!commercial!packaging,!packing!and!shipping!

containers!shall!be!used.!!If!requested!by!the!Authorized!User,!all!shipping!containers!shall!be!

legibly!marked!or!labeled!on!the!outside!with!Authorized!User!Purchase!Order!number,!product!

description,!and!quantity,!or!as!otherwise!directed!by!the!Authorized!User.!

25.$LIENS,!CLAIMS!AND!ENCUBRANCES!

The!Contractor!warrants!and!represents!that!all!Deliverables!ordered!hereunder!are!free!and!clear!

of!all!liens,!claims!or!encumbrances!of!any!kind.!

26.$WARRANTY!OF!ITEMS!OFFERED!

Deliverables!and!Services!rendered!shall!be!strictly!in!accordance!with!the!Purchase!Order!placed!

and!may!not!deviate!in!any!way!from!the!terms,!conditions!or!specifications!of!this!Contract,!

without!the!prior!written!approval!of!the!State.!!Deliverables!delivered!under!this!Contract!are!

subject!to!Inspection!and!testing!upon!receipt.!

The!Contractor!warrants!that!at!the!time!of!delivery!the!Deliverables!provided!shall!conform!to!the!

specifications!in!this!Contract,!are!fit!and!sufficient!for!the!purpose!manufactured,!of!good!material!

and!workmanship,!and!free!from!defect.!!Deliverables!offered!must!be!new!and!unused!and!of!the!

latest!model!or!manufacture,!unless!otherwise!specified!by!the!Authorized!User.!!Items!shall!be!

equal!in!quality!and!performance!to!the!standards!indicated!herein.!!Deliverables!delivered!that!do!

not!conform!to!the!Contract!terms,!conditions,!and!specifications!may!be!rejected!and!returned!at!

the!Contractor’s!expense.!!The!Contractor!shall!assign!to!the!Authorized!User!and/or!State!its!right!

to!recover!under!any!warranties!applicable!to!the!Deliverables!offered.!![Descriptions!used!herein!

are!specified!solely!for!the!purpose!of!indicating!standards!of!quality,!performance,!and/or!use!

desired.]!

27.$RECEIPT!OF!GOODS!

The!Authorized!User's!receipt!of!Deliverables!upon!delivery!is!for!the!sole!purpose!of!identification.!!

Such!identification!shall!not!be!construed!as!Acceptance!of!the!Deliverables!if!they!do!not!conform!

Contract(#505ENT/O17/SALESFORCE/06( 15(of(22( Salesforce(Implementation(Services( to!contractual!requirements.!!If!there!are!any!apparent!defects!in!the!Deliverables!at!the!time!of!

delivery,!the!Authorized!User!shall!promptly!notify!the!Contractor!of!its!rejection!of!said!

Deliverables.!!Without!limiting!any!other!rights,!the!Authorized!User,!at!its!option,!may!require!the!

Contractor!to:!

!! Repair!or!replace!any!or!all!of!the!defective!and!rejected!Deliverables!at!Contractor's!

expense,!

!! Refund!the!price!of!any!or!all!of!the!defective!and!rejected!Deliverables,!and!

!! Accept!the!return!of!any!or!all!of!the!defective!and!rejected!Deliverables.!

If!rejected,!the!Goods!shall!remain!the!property!of!the!Contractor.!

28.$PERFORMANCE!

Services!rendered!under!this!Contract!shall!be!performed!in!a!timely,!professional!and!diligent!

manner!by!qualified!and!efficient!personnel!and!in!conformity!with!the!strictest!quality!standards!

mandated!or!recommended!by!all!generally!recognized!organizations!establishing!quality!

standards!for!the!type!of!Services!to!be!rendered!hereunder.!!The!Contractor!shall!be!solely!

responsible!for!controlling!the!manner!and!means!by!which!it!and!its!Contracted!Personnel!or!its!

Subcontractors!render!Services,!and!the!Contractor!shall!observe,!aProposale!by,!and!perform!all!of!

its!obligations!in!accordance!with!all!legal!requirements!and!Authorized!User!or!State!Agency!work!

rules.!!!!!

Without!limiting!the!foregoing,!the!Contractor!shall!control!the!manner!and!means!of!the!Services!

rendered!so!as!to!do!so!in!a!reasonably!safe!manner!and!in!compliance!!with!all!applicable!codes,!

regulations!and!requ…