Appendix 1 Salesforce Software Terms and Conditions.pdf

This document is RFP #29224-BD, Appendix 1: Salesforce Software Terms and Conditions, establishing a contract between the State of Wisconsin (including all State of Wisconsin Agencies and the University of Wisconsin System and Campuses) and Carahsoft Technology Corp as the contractor/reseller for Salesforce.com, inc. and its affiliates (SFDC). The contract was executed in March 2016 and governs the procurement and use of Salesforce cloud-based software services through Wisconsin's state contract vehicle.

The contract covers Salesforce's comprehensive suite of cloud-based software products and services, including Sales Cloud, Service Cloud, Force.com platform, Salesforce Chatter, and related applications available through both standard commercial cloud and the specialized Salesforce Government Cloud infrastructure. The agreement includes Premier Success Plan and Premier+ Success Plan support services, with Government Cloud Premier + Success Plan providing enhanced security features, US-based qualified citizen support personnel, and FedRAMP Authority to Operate compliance. Service fees are paid annually in advance and are non-refundable, with the State required to pay properly-submitted invoices within thirty days of receipt. The contract includes provisions for annual renewal terms with fee increases capped at 3% for the first three renewal terms and 5% for subsequent renewals, along with comprehensive data ownership protections ensuring all State data remains the property of Wisconsin and cannot be used by the contractor for any purpose other than fulfilling the contracted services.