IDIQ_Atch_07_-_Sect_L_Atch_3_-_Past_Performance_Cover_Letter_and_QuestionnaireR1.pdf

FA8604-18-R-1001, Attachment 07 Section L, Attachment 03 – Past Performance Cover Letter

PAST PERFORMANCE COVER LETTER

14 November 2017

FROM: AFLCMC/PZIT

2275 D. St., Bldg. 16, Room 128 Wright-Patterson AFB, OH45433 TO:

SUBJECT: AFLCMC Unique IT Support Present/Past Performance Assessment

1. The Air Force Lifecycle Management Center at Wright Patterson AFB, Ohio is in the process of selecting a contractor for award of the AFLCMC Unique IT Support contract. The AFLCMC Unique IT Support contract includes the following items for AFLCMC at Wright Patterson AFB, OH:

• Interaction with the Chief Information Technology Office (CITO)

• Project Management

• Customer Support and Helpdesk Interaction

• Information Systems Security

• Information Protection and Network Security

• Communication Security (COMSEC) Support

• Multi-media (Video Teleconferencing (VTC) and Audio/Visual (AV)) Equipment Support

• Hardware Maintenance, IT Equipment Custodian (ITEC), and Software Accountability Support

• Government-Off-the-Shelf (GOTS) Application and Environment Maintenance

• Support for Maintaining Rooms (e.g. Conference, Training, and Source Selection Rooms)

• Telephone, Voice Mail, and Commercial Mobile Technology Management (CMT)

• Organizational Unique Application Software and Database Support and Documentation

• Software Implementation Support

• Foreign Military Sales (FMS), Business to Business (B2B), and Unique Application Support

• Website Support

• Electronic Records Management Compliance

• Training Support

• Requirements Analysis Support

• Meetings

• Information Assurance Workforce Improvement Program Certification and Compliance

2. In the selection process, the Government intends to evaluate the past performance of each offer through verification of the Offeror’s past and present performance on other contracts. For this, we must depend on information received from agencies such as yours, which have had experience with an Offeror. We would appreciate if you complete the attached questionnaire and include any comments qualifying your ratings and answers. If you have any questions or difficulty completing the questionnaire, please contact the undersigned.

3. Please return your completed questionnaire to Ms. Tiffani M. Akers via e-mail tiffani.akers@us.af.mil no later than (NLT) than 10 working days from date of receipt. As an alternative, you can mail the completed questionnaire to:

AFLCMC/PZIT

Tiffani Akers 2275 D. St., Bldg. 16, Rm. 128 mailto:tiffani.akers@us.af.mil

Wright-Patterson AFB, OH 45433

(937) 656-7474 Tiffani.akers@us.af.mil Reference: FA8604-18-R-1001

Please do not return or e-mail the questionnaire back to the Offeror or contractor. Completed questionnaires are source selection information and must be protected. The Government will not release this information to the Offeror.

Thank you for your time and valuable comments.

PAST PERFORMANCE QUESTIONNAIRE

When filled in this document is source selection sensitive information IAW 3.104

SECTION 1: CONTRACT IDENTIFICATION

1. Contractor: _______________________________________________________________

2. Cage Code of contractor contract was awarded to: ______________________________

3. Contract number: _____________________________________________________________

4. Contract type: ________________________________________________________________

5. Was this a competitive contract? Yes _____ No _______

6. Period of performance: ________________________________________________________

7. Initial contract cost: $______________________

8. Current/final contract cost: $_________________

9. Reasons for differences between initial contract cost and final contract costs:

10. Was a CPAR or other official evaluation completed? Yes No If other system was used please list name(s):

11. Contractor performed as: Prime Contractor ___ Sub-Contractor Key Personnel

12. Description of product or service provided (use additional sheets, if necessary):

mailto:Tiffani.akers@us.af.mil

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

1. Customer or agency name:

2. Customer or agency description (if applicable):

Air Force Other DoD Component Other Federal Gov’t Industry/Academia

3. Geographic description of services under this contract, i.e. local, nationwide, worldwide, other Commands:

SECTION 3: EVALUATOR IDENTIFICATION

1. Evaluator's name:

2. Evaluator's title:

3. Evaluator's phone/fax number:

4. Evaluator’s email address:

5. Number of years evaluator worked on subject contract:

SECTION 4: EVALUATION

Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question and provide supporting rationale for each item that is rated higher or lower than satisfactory. This scale is defined as follows:

Code: Performance Level E EXCEPTIONAL (E)/BLUE - During the contract period, contractor performance is meeting (or met) all contract requirements and consistently exceeding (or exceeded) many. Very few, if any, minor problems encountered. Contractor took immediate and effective corrective action.

VG VERY GOOD (VG)/PURPLE - During the contract period, contractor is meeting (or met) all contract requirements and consistently exceeding (or exceeded) some. Some minor problems encountered. Contractor took timely corrective action.

S SATISFACTORY (S)/GREEN - During the contract period, contractor performance is meeting (or met) all contract requirements. For any problems encountered, contractor took effective corrective action.

M MARGINAL (M)/YELLOW - During the contract period, contractor performance is not meeting (or did not meet) some contract requirements. For problems encountered, corrective action appeared only marginally effective, not effective, or not fully implemented. Customer involvement was required.

U UNSATISFACTORY (U)/RED - During the contract period, contractor performance is failing (or fail) to meet most contract requirements. Serious problems encountered. Corrective actions were either ineffective or non-existent. Extensive Customer oversight and involvement was required.

N NOT APPLICABLE (N)/WHITE - Unable to provide a rating. Contract did not include performance for this aspect. Do not know.

Technical Performance E VG S M U N T1. Program Management Approach

1. Did the contractor provide and retain qualified personnel?

2. Did the contractor maintain contractually required service levels?

3. Did the contractor’s performance reflect a clear understanding of the required skillsets?

4. Did the Contractor ensure continuity of support during transition to new contract?

Technical Performance E VG S M U N T2. IT Support

1. How well did the contractor perform to contractual requirements in each of the following areas?

(Mark one for each)

a. Project Management

b. Customer Support and Helpdesk Interaction

c. Information Systems Security

d. Information Protection and Network Security

e. Communication Security (COMSEC) Support

f. Multi-media (Video Teleconferencing (VTC) and Audio/Visual (AV)) Equipment Support

g. Hardware Maintenance, IT Equipment Custodian (ITEC), and Software Accountability

h. Government-Off-the-Shelf (GOTS) Application and Environment Maintenance

i. Telephone, Voice Mail, and Commercial Mobile Technology Management (CMT)

j. Organizational Unique Application Software and Database Support and Documentation

k. Software Implementation Support

l. Foreign Military Sales (FMS), Business to Business (B2B), and Unique Application

m. Website Support

n. Training Support

o. Requirements Analysis Support

2. Did the contractor obtain/maintain sufficient quantities and labor mix of personnel to meet performance requirements?

General E VG S M U N

1. Was the contractor responsive to government concerns/requests (e.g. Problem resolution, Prompt and accurate billing, timely purchasing)?

2. Was the contractor prompt and accurate with invoices?

3. What is your overall rating of the contractor’s performance?

4. Would you contract with this contractor in the future or have them perform one of your critical and demanding programs?

Please discuss each and every response for which you indicated other than Satisfactory in response to the questions above (use additional sheets, if necessary).

Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations? (Check all that apply)

Yes____ Default ___ Convenience ____ Pending Terminations ___ No_____

If Yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc).

SECTION 5: SUMMARY

Please provide any additional comments concerning this contractor’s performance, as desired. (Use additional sheets, if necessary)

Evaluator’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

tiffani.akers@us.af.mil mailto:jamie.parks@us.af.mil