ATTACHMENT_4_QASP.docx

Revision: 01/03/06

QUALITY ASSURANCE SURVEILLANCE PLAN

Ground Subsystem Support Contract

1. Objective. The objective is to provide program management support, engineering services, and emergency response that adhere to the Ground Subsystems Support Contract.

2. Purpose. This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor’s performance while implementing the terms and conditions of the Performance-based Work Statement (PWS). It is designed to provide an effective surveillance method of monitoring contractor performance for each objective on the Services Summary (SS). The QASP provides a systematic method to evaluate the services and products the contractor is required to furnish. The QASP is based on the premise that the contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government quality assurance is to ensure contract standards are met.

3. The Multi-Functions Team (MFT) roles and responsibilities are:

3.1. Technical Representative. Responsible to serve as principle technical expert most familiar with the requirement to ensure contractor performance meets contracted requirements.

3.2. Contracting Officer Representative (COR). Provides management and oversight of the task order and keeps all stakeholders apprised of developments. Duties include those required of COR which involve researching/implementing common surveillance or quality control methods, performing surveillance, approving Material Support Request’s (MSR) and providing reports of contractor performance to the Contracting Officer (CO).

3.3. Contracting Officer (CO). The CO has the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government.

3.4. Additional Stakeholders. Responsible to ensure USAF requirements are satisfied in the most efficient/effective manner in accordance with the attached PWS.

4. Performance Assessment. Details the performance objectives required by the government to measure contractor performance. It consists of individual performance objectives associated with specific references to the PWS, performance thresholds, methods of surveillance, and performance incentives as documented in Attachment 1. The standardized form used for recording performance assessments is the Quality Performance Assessment (QPA) provided under Attachment 2.

4.1. Performance Assessment Items not Specifically Identified. All other tasks required under the PWS may be inspected on a random basis at a frequency determined by the CO, and/or COR per the Inspection of Services Clause in the contract.

4.2. Remedies for Non-Conformance. If any aspect of contractor performance is unacceptable, the Quality Assurance Personnel will submit a QPA to the contractor’s point of contact specifying the deficiencies needing correction. If deficiencies are not corrected within the required timeframe identified on the QPA, the COR shall notify the CO of applicable negative incentives for action.

5. Methods of Surveillance. Any or all of the following methods of surveillance may be used in the administration of the QASP:

5.1. Customer Surveys. Customer surveys may be obtained from the results of formal customer satisfaction surveys or from random customer feedback information. Customer complaints should be provided in writing to the COR. The COR shall maintain a summary log and enter findings into the QPA.

5.2. Random sampling may be utilized to determine compliance with performance objectives.

5.3. 100% Inspection. Inspection will be accomplished on each CDRL deliverable and may be accomplished on all information provided by the vendor.

5.4. Periodic Inspection. Periodic inspections may be conducted at time of Project Start, or on a monthly basis.

5.5. Contract Performance Assessment Reporting System (CPARS). CPARS will be initiated annually, documenting contractor performance for this specific contract. More frequent updates may be made as required to document a significant improvement or degradation of the level of contract performance. The Assessing Official Representative will be the COR; the Assessing Official will be the Functional Commander/Functional Director.

6. Meetings. MFT meetings shall be held either in conjunction with Program Management Reviews or as required ensuring the best possible service is provided for the life of the task order.

7. Disputes. Every attempt will be made to resolve all disputes arising under this task order using Alternate Dispute Resolution (ADR) as outlined in FAR 33.214. If no resolution can be made under ADR the CO will render a CO’s final decision.

8. Revisions. Revisions to this document are the responsibility of the CO. Any member of the MFT may submit proposed changes through the COR for coordination with the contractor. This is a living document that may be revised or modified as circumstances warrant.

Jody K. Lindley Contracting Officer

AFNWC/PZBF

Maj Jeremiah B. Stahr Program Manager/COR

AFNWC/NIA

Ryan J. Sandoval Program Engineer/COR

AFNWC/NIAD

Contractor Personnel - TBD

Attachment 1 – Performance Assessment

Quality: Quality of work and level of support met task requirements. Work required little or no rework and services met or exceeded expectations. Deliverables were complete and accurate to meet customer objectives.

No more than two (2) verified formal customer complaints/contract discrepancy reports per quarter.

The contractor must resolve or provide resolution plan for customer complaints within 10 working days of receipt.

If Government requires peer review, then ensure peer review has occurred before initial delivery to Government.

Customer Surveys

COR will conduct periodic interviews/surveys with ICBMSD personnel to ensure quality of work and services received are satisfactory

Schedule: Deliverables are completed in a timely manner.

98% of requests for products received on agreed upon date.

100% of requests for products/services received on agreed upon date + 5 working days.

100% of comments and edits are incorporated per CDRL requirements.

Customer Surveys

COR will conduct periodic interviews/surveys with ICBMSD personnel to ensure items are being delivered in accordance with the CDRL requirements

Cost Control

Contractor performs tasks within +/-10% of allocated hours and schedule.

Periodic inspections

COR will conduct periodic interviews/surveys

100% assessment of medium and high cost risks with appropriate cost analyses and estimating or logistics costs models

100% compliance with the applicable performance requirements detailed in 1.6.4.1.4 Monthly Status Report for new; Quarterly RMB for on-going

Coordinate 100% of tasks (to include contractor prioritizations) with Government within 5 business days as detailed in 1.6.4.2 Monthly Status Report for new; Quarterly PMR for on-going

Review DMSMS Plan annually and provide Government updated DMSMS Plan (contractor draft) addressing any applicable improvement recommendations and all applicable new technologies and processes; detailed in 1.6.4.2.5.1.2 Receipt of document; annually reviewed in PMR following document delivery

Coordinate assignment of 100% of tasks (to include contractor prioritizations) with Government within 5 business days Monthly Status Report for new; Quarterly PMR/Task Log Review for on going

Compliance with 100% of Transition Plan elements within 180 calendar days of Government approval of Transition Plan (threshold)

Compliance with 100% of Transition Plan elements within 90 calendar days of Government approval of Transition Plan (objective) Monthly Status Report and Quarterly PMR until Government declares end to transition period

Provide recovery plans which clearly describe the necessary steps and estimated timelines associated with 100% of important issues/delays and of significant issues/delays

Provide assessments for 100% of “medium and high” consequence cost risks with appropriate cost analyses and estimating or logistics costs models (threshold)

Monthly Status Report for new; Quarterly PMR for on-going

Provide 100% of the EVMS products described in 1.6.3.1.1 on a monthly basis Monthly Status Report for new; Quarterly PMR for on-going

Review GSSC subcontractor awards to ensure goal is being met

ATTACHMENT 2 – QUALITY PERFORMANCE ASSESSMENT

QUALITY PERFORMANCE ASSESSMENT (QPA)

(If more space is needed, use reverse and identify by number)

4. Quality Assurance Personnel (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. |_| Task Performance |_| Services Concern |_| Non Conformance |_| Unacceptable Performance

8. SERVICES SUMMARY or SOW PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF FINDING

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR RESPONSE

11. CONTRACTOR REPRESENTATIVE

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF FINDING

III. GOVERNMENT ACCEPTANCE

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

16. CONTRACTOR REPRESENTATIVE REMARKS

Quality Performance Assessment (QPA) Template, Jul 10 (OO-ALC/GHSBHOO-ALC/GHSBH)

QUALITY PERFORMANCE ASSESSMENT

Continuation Sheet (Number to correspond with applicable Item Number on reverse)

Quality Performance Assessment (QPA) Template, Jul 10 (OO-ALC/GHSBH) Quality Performance Assessment (QPA) Instructions

Block 1. COR enters contract or task order number.

Block 2. COR enters contractor name.

Block 3. COR enters brief description of services.

Block 4. COR signs and dates.

Block 5. COR enters telephone number.

Block 6. COR assigns suspense date for Contractor Response. No response by designated date indicates concurrence with findings.

Part I. Contractor Performance

Block 7. COR checks all boxes that apply.

Task Performance – Indicates positive performance assessments or close-out of Task Order with no further action required by the contractor.

Service Concern – Indicates performance assessments needing immediate attention by the contractor that may require a resolution plan to mitigate risk of identified findings, or further information from the contractor to clarify specific aspects of the tasking to meet government expectations.

Non-Conformance – Indicates performance that did not meet acceptable thresholds and a resolution plan is mandatory to mitigate further risk to the project prior to completion.

Unacceptable Performance – Indicates performance that did not meet acceptable thresholds and is beyond the known capability of the contractor to resolve prior to project completion.

Block 8. COR enters Services Summary or Performance-based Work Statement (PWS) paragraph item reviewed.

Block 9. COR enters brief description of finding.

Block 10. COR enters a detailed performance assessment.

Part II. Contractor Response

Block 11. Contractor Representative Name

Block 12. Contractor Representative enters Estimated Completion Date of Corrective Action and continues to Block 13.

Block 13. Contractor Representative details Contractor’s action taken to prevent recurrence or addresses specific required action within Section I.

Part III. Government Acceptance

Block 14. COR checks appropriate block, signs, and dates.

Block 15. (Required Entry) COR remarks regarding the Contractor’s Response.

Block 16. Contractor Representative enters remarks if further discussion is needed about COR concurrence with Contractor’s Response.