A002_Appendix_A-_Program_Management_Review_Content_and_Guidelines_-_Update_21_Dec_2012.docx

A002 Appendix A –Program Management Review Content and Guidelines for Law Enforcement Equipment

PROGRAM MANAGEMENT REVIEW INSTRUCTIONS:

1. OVERVIEW. A Program Management Review (PMR) is a conference that will occur, as needed, between the Enterprise Sourcing Group (ESG) and the contracted supplier. When conducted, the PMR will involve a discussion of supplier performance in the areas of program reporting, sales volume, pricing accuracy, order fulfillment, product delivery, product quality, product conformance to requirements, order leakage, and customer satisfaction.

2. SCHEDULING AND CONDUCT. The USAF Force Protection Commodity Council requires that all of its selected suppliers to schedule and execute a Program Management Review, as needed, as follows:

a. An initial review will be scheduled/held within six months following the contract performance period.

b. Subsequent reviews to be scheduled as needed throughout the life of the contract.

c. Location will be at Air Force Security Forces Center, located at Lackland AFB, TX, but may be done via video teleconference at the USAFs request.

d. Reviews will be no more than 4 hours in duration, additional time may be requested in advance if a specific problem exist requiring in-depth discussions.

e. Suppliers will publish agendas with a chronological listing of each topic or subtopic, presenters and attendees, submitted to the ESG lawenforcementequipm@wpafb.af.mil email address not later than 3 days prior to the scheduled review.

f. Suppliers are required to record minutes of all proceedings. These minutes will be submitted electronically to the lawenforcementequipm@wpafb.mil email address within 7 days after completion of PMR. Submit reproducible on media compatible with MS-Office for Windows (Word, v2007 or greater).

3. PMR DISCUSSION CONTENT. The supplier’s PMR discussion will concentrate on the following aspects of the contract. Supplier’s should use their existing customer format for presenting the information below:

a. Review of the most recent Semi-Annual Report Matrix.

b. Sales volume.

c. Order payment type.

d. Price accuracy.

e. Order fulfillment.

f. Product delivery.

g. Product quality and warranty.

h. Product requirements conformance.

i. Order leakage.

j. Customer satisfaction.