13-R-0012-Atch_1_-_PWS_13-01-16_(highlighted_changes).doc

FA5613-13-R-0012

Attachment 1

PERFORMANCE WORK STATEMENT

for

COMBINED CUSTODIAL SERVICES:

Kaiserslautern Military Community Area (KMC) and

Spangdahlem Air Base (SAB)

Dated 15 Jan 13 Table of Contents

Section Number and Title Page Number

1.0 Description of Services

2.0 Services Summary

3.0 Government Furnished Property and Services

4.0 General Information

5.0 APPENDICES

Appendix A, United States Air Force Custodial Standards / Level of Services (LoS)

Appendix B -1, Estimated Sq Meters & Cleaning Levels - KMC

Appendix B -2, Estimated Sq Meters & Cleaning Levels - SAB

Appendix C-1, Facility Layouts and Maps - KMC

Appendix C-2, Facility Layouts and Maps - SAB

Appendix D, Required Reports/Forms (Including Employee Statement Form)

Appendix E, United States Air Force Common Output Levels of Service (AF COLS)

Appendix F-1, Facility Hours of Operations with Special Restrictions - KMC

Appendix F-2, Facility Hours of Operations with Special Restrictions - SAB

Appendix G, United States (US) and German Federal Holidays

Appendix H-1, Services on US and German Federal Holidays – KMC

Appendix H-2, Services on US and German Federal Holidays – SAB

PERFORMANCE WORK STATEMENT (PWS) FOR CUSTODIAL SERVICES

1.0 DESCRIPTION OF SERVICES. The contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at the Kaiserslautern Military Community Area (KMC) and Spangdahlem Air Base (SAB) in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A, B-1 and B-2, in order to meet the requirements of this PWS and the Services Summary (SS). Maximum cleaning frequencies are established with Levels of Services (LoS) in Appendix A, United States Air Force Custodial Standards. Facility cleaning levels and estimated square meters (SQM) are established in Appendices B-1 and B-2, Estimated SQM and Cleaning Levels. Facility layouts of areas to be cleaned are established in Appendices C-1 and C-2, Facility Layouts and Maps for the appropriate installations. Appendix E, United States Air Force Common Output Levels of Service (AF COLS), identifies common levels of service that could be implemented during the life of this contract. The contractor must take into account the change and implementation of AFCOL levels as stated within paragraph 1.6.4 of this Performance Work Statement in order to effectively price and perform this effort. All work performed by the contractor shall be performed in accordance with (IAW) all applicable laws, regulations, Headquarter Air Force (HAF) standards, instructions, and commercial practices.

1.1 Facility Cleaning Services:

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient vacuum cleaners which shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also be maintained to the same standard of service as carpeted floors. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned IAW paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 2 meters in height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 Trash Collection/Removal (Centralized Locations). Government personnel will place trash and recycling in tied up plastic bags, or other correctly labeled appropriate containers in hallways, or designated facility centralized locations. The contractor shall collect and dispose of all trash from these locations. The contractor is responsible for providing replacement plastic trash and/or recycling bags.

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 2 meters of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. Toilet brush holders shall be clean.

1.2.1.1 Sign-In-Sheet. The contractor is required to establish and maintain a sign-in sheet for each restroom. The sheets are to be posted by contract personnel in each bathroom. Contractor employees shall annotate date, time, name, and signature of cleaners when service is performed. All sheets shall be an official sign-in roster with proper sections to input date, time, name, and signatures.

1.2.2 Restroom Floor Care. All floor surfaces shall be maintained IAW paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 Stock Restroom Supplies. The contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Liquid soap shall not be refilled with water or diluted. An increased amount of supplies is necessary for buildings listed in Appendices F-1 and F-2 operating “24 hours per day – 7 days a week”, and facilities requiring level four services listed in Appendices B-1 and B-2. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4 Drinking Fountains. The contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 Periodic Cleaning Services: Services performed on a monthly, quarterly, semi-annual, or annual basis as identified in Appendix A or otherwise indicated.

1.3.1 Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3 Periodic Glass Cleaning. All windows, window frames and window handles shall be cleaned and show no traces of film, dirt, smudges, water, or other foreign matter to meet the schedule identified in Appendix A. The COR may fund optional CLINs for periodic glass cleaning for interior/exterior windows below 2.50 meters, between 2.51 and 11.00 meters, and above 11.01 meters. Glass cleaning safety requirements must meet or exceed German safety standards.

1.3.4 High Dusting: Includes surfaces between 1.80 meters and 16.0 meters. Horizontal surfaces must be free of dust, lint, cobwebs, and litter. Horizontal surfaces could include, but are not limited to, items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds and ceiling fans.

1.4 Special Cleaning Requirements:

1.4.1 Child Development Center (CDC). Designated CDC facilities shall be maintained IAW (IAW) AFI 34-248 Child Development Centers, summarized below and as identified in Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings, identified in Appendix A shall be accomplished during operational duty hours as indicated in Appendices F-1 and F-2.

1.4.2 Special Clearance Requirements: Child Development Center and Youth Center.

1.4.2.1 IAW DoDI 1402.5, “Criminal History Background Checks on Individuals in Child Care Services”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Force Support Squadron (FSS) Security Monitor shall initiate, receive and maintain all background checks. The CDC Director will also maintain a copy of the contract employee background check results. The following steps are required to process the background check:

a.

An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

b.

A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed NAC is not on file. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.3.1) c.

A National Agency Check (NAC) or National Agency Check with Inquiries (NACI) has been requested for each individual staff and contractor. If the results of the NAC or NACI were not completed within six months, follow-up action has been conducted and documented until the NAC or NACI is completed. (AFI 34-248, 5.3.1/5.3.2) d.

Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years. (AFI 34-248, 5.3.2) e.

All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, 5.3.3)

1.4.2.2 Criminal Background History Check Procedures: Potential contractor employees shall report to the Activity Function Facility Manager to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Activity Function Facility Manager will request the individual obtain and complete an Applicant Fingerprint Card. KMC contractor employees will complete this process at the Ramstein Security Forces Squadron located at the West Gate and Spangdahlem contractor employees will complete this process at the Spangdahlem Security Forces Squadron located at the Main Gate. The Activity Function Facility Manager will initiate an Installation Records Check (IRC) for each contractor employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The Activity Function Facility Manager will also initiate a National Agency Check (NAC), which encompasses a State Criminal History Repository (SCHR) Check on each contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. No contractor employee will be allowed to work on a U.S. Government military installation with an unfavorable or derogatory NAC report.

Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

National Agency Check (NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the NAC provided the employee is working within sight of an individual who has successfully completed a background check.

Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The Contracting Officer (CO) shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC or youth center.

d.

Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required. Back-ground checks on local nationals shall be executed IAW GermanLaws.

1.4.3 Required Training for Contractor Employees working at the CDC or Youth Activity Center. The contract manager and all contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-248, 5.4.4) The training will be conducted during normal duty hours by a Government-certified trainer. It shall be the contractor’s responsibility to ensure new employees working at the CDC, and/or Youth Activity Center receive this training.

1.4.4 Immunizations for Contractor Employees working at the CDC or Youth Activity Center. All contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFJI-48-110, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. The contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the contractor’s expense.

Tuberculosis Skin Test

1.4.4.1 Required Documentation for Contractor Employees working at the CDC or Youth Activity Center. The contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and/or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements in sufficient time to replace an employee will not relieve the contractor of their responsibilities under this contract. Failure to provide these statements will prohibit contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the contractor’s responsibility to update the spreadsheet as necessary IAW Appendix D.

1.4.4.2 Required Identification for Contractor Employees working at the CDC or Youth Activity Center. All employees shall wear a nametag or other identifying apparel. (AFI 34-248, 8.7.7)

1.4.5 CDC and Youth Activity Center Restrictions. Physical contact shall not be allowed with CDC and or Youth Activity Center patrons and contractor employees shall not be alone with children unsupervised.

1.4.5.1 Disinfecting, Cleaning and Sanitizing Solutions. The contractor shall store cleaning solutions in non-brand name containers and/or clearly labeled as “5% BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. The Contractor shall perform work in a safe manner as required by “berufliche Sicherheits- und Gesundheitsvorschriften [German Government equivalent to OSHA]”.

Examples include:

· Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

· Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

· Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

· Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

Examples include:

· Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

· Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.2 Cleaning Products Approval for Use at the CDC or Youth Activity Center. Prior to contract start date, the contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities via the COR, to ensure that the cleaning products are suitable for use in a child care environment. A listing of approved cleaning products shall be posted in a location where they can be easily referenced and verified by contractor personnel. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3 Cleaning Equipment/Materials for Use at the CDC or Youth Activity Center. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4 Clean/Sanitize Tables, Chairs, and Highchairs in the CDC or Youth Activity Center. The contractor shall clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The contractor shall sanitize all other remaining tables and chairs daily.

1.4.5.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls in the CDC or Youth Activity Center. The contractor shall clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6 Sweeping/Mopping Non-Carpeted Floors in the CDC or Youth Activity Center. The contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.5.7 Other Non-Carpeted Floors in the CDC or Youth Activity Center. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.5.8 Clean/Sanitize Children’s Toilets and Fixtures in the CDC or Youth Activity Center. Toilets, sinks and adjacent walls (up to height of 1.2 meters) shall be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.5.9 Sweep/Mop Children’s Bathroom Floors in the CDC or Youth Activity Center. The contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitize with the bleach water solution.

1.4.5.10 Non-carpeted floor maintenance in the CDC or Youth Activity Center. The contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The contractor shall remove all movable furniture prior to stripping and waxing.

1.4.5.11 Vacuum in the CDC or Youth Activity Center. The contractor shall maintain all carpet areas free from visible soil and vacuum at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions.

1.4.5.12 Carpet Maintenance in the CDC or Youth Activity Center. The contractor shall steam clean all carpet IAW the standards as listed in Appendix A, on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.5.13 Empty Trash Cans and Diaper Pails in the CDC or Youth Activity Center. The contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14 Clean/Sanitize Trash Container and Diaper Pail in the CDC or Youth Activity Center. The contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitize with the bleach water solution.

1.4.5.15 Stock Restroom/Facility Supplies in the CDC or Youth Activity Center. The contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.5.16 Low Dusting in the CDC or Youth Activity Center. Low dusting includes surfaces within 2.50 meters of the floor and must be free of dust, lint, cobwebs, and litter. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds and ceiling fans.

1.4.5.17 Windows/Interior Glass in the CDC or Youth Activity Center. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.18 Clean Drinking Fountains in the CDC or Youth Activity Center. Clean drinking fountains with sanitizing solution once daily.

1.4.5.19 Clean Door Knobs in the CDC or Youth Activity Center. Clean door knobs with sanitizing solution once daily.

1.4.6 Special Requirements (And Level 4 Cleaning). The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities, identified in Appendices A, B-1 and B-2, in order to meet the requirements of this PWS and the Services Summary (SS). Minimum cleaning frequencies are established in Appendix A, United States Air Force Custodial Standards, unless otherwise indicated by the COR.

1.5 Contractor Provided Equipment and Supplies.

1.5.1 Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1 All equipment used in the performance of this contract shall be in good operable condition and carry BGV A3, IAW DIN VDE 0701/0702 (Berufsgenossenschaftliche Vorschriften für Sicherheit und Gesundheit bei der Arbeit) (translated: Trade association regulation for safety and health at work) (DIN VDE 0701/0702 is translated as: Inspection after repair, modification of electrical appliances - Periodic inspection on electrical appliances).

Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or COR may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2 The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 Contractor Furnished Restroom Supplies. The contractor is responsible for providing the following restroom supplies for all facilities indicated in Appendices B-1 and B-2:

· Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle

· Toilet Tissue: Two-ply

· Paper Towels: Bi-Fold, Tri-Fold, Dispenser type

· Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational

· Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials

1.6 Miscellaneous Requirements. The contractor is responsible for complying with the following miscellaneous requirements in order to maintain good stewardship with the Government:

· Turn off unnecessary lights

· Report fire hazards, conditions, and items in need of repair to the Facility Manager

· Turn in lost and found articles to the Facility Manager

· Notify the Facility Manager when unauthorized or suspicious persons are seen on the premises

· Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure

The contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present

The contractor is required to comply with the Posted Workers Act – Arbeitnehmer-Entsendegesetz (AEntG) and needs to comply with the current minimum wage requirements for custodial services in the Federal Republic of Germany

1.6.1 Contractor Manpower Reporting Language for Contract Performance Work Statements

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT] via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs from 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

*Reporting Period: Contractors are required to input data by 31 October of each year. However, due to the delayed implementation, input of FY12 data is required by 31 Mar 13.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

1.6.2 Conformance with Environmental Management Systems

The Contractor shall perform work under this contract consistent with the relevant environmental policy and objectives identified in the installation environmental management system (EMS) applicable for your contract. The Contractor shall perform work in a manner that conserves water, energy and other resources to the maximum extent feasible and ensure minimum production of waste as possible, giving preference to recycling and reutilization opportunities. Furthermore, the Contractor shall give preference to less toxic materials whenever available and still reliable for their work. In the event an environmental nonconformance or noncompliance of host nation and USAF environmental laws and regulations associated with the contracted services is identified, the contractor shall take corrective and/or preventative actions. In the case of a noncompliance, the Contractor shall respond and take corrective action immediately. In the case of a nonconformance, the Contractor shall respond and take corrective action based on the time schedule established by the EMS Coordinator. In addition, the Contractor shall ensure that their employees are aware of the environmental management system on base and how these requirements affect their work performed under this contract.

All on-site contractor personnel shall receive the installation EMS awareness level information.

1.6.3 Conformance with Environmental Requirements

The contractor shall perform all work in accordance with applicable German and US Air Force environmental laws, regulations and operating standards, including but not limited to the Final Governing Standards (FGS) for Germany. The contractor shall be immediately capable of understanding and addressing environmental laws and regulations as they pertain to work performed under this contract.

The FGS for Germany and other important environmental laws & requirements applicable for all contractors working on base will be made available upon request.

1.6.4 Air Force Common Output Levels of Service (AFCOLS)

Appendix E, United States Air Force Common Output Levels of Service (AF COLS), identifies separate common levels of output that may be implemented during the life of this contract. The implentation of a specific AFCOL level will be executed via unilateral modification.

The AFCOL Levels 1-4, may be changed in an ascending or descending fashion. The AFCOL levels may apply to a specific CLIN, any number of CLINs, or all CLINs. The AFCOL levels may change 1, 2, or 3 levels ascending or descending. The contractor must take into account the change and implementation of AFCOL levels 1-4 as stated within this paragraph in order to effectively price and perform this effort.

When AFCOL levels change as described within the paragraph above, the contractor shall be notified by the government 30 calendar days in advance of the changing of the AFCOL level in the contract.

When an AFCOL level is changed, the contracting officer will utilize Exhibit B, “AFCOLS Unit Price Schedule”, to determine the Unit Price(s) for the applicable CLIN(s) under the new AFCOL Level. The unit prices within Exhibit B are the actual unit prices to be used within the CLIN schedule when AFCOLS change.

For example, if the AFCOLS changed from AFCOL 1 to AFCOL 3, the contracting officer would refer to Exhibit B and apply the Unit Price as proposed by the contractor for AFCOL 3 to the applicable CLIN(s). This would in effect reduce the unit price for those CLIN(s) under AFCOL 3.

2. Services Summary (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of Government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the initial 30 days of the contract, two additional errors on each task will be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning services.

Threshold

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal

5 valid defects per month for KMC or no more than 3 valid defects per month for SAB Re-performance

Within 2 hours of notification Periodic validation or customer complaint

SS-2

Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

5 valid defects per month for KMC or no more than 3 valid defects per month for SAB Re-performance

Within 2 hours of notification Periodic validation or customer complaint

SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

c. Glass Cleaning

Within 1 day of notification or a mutually acceptable timeframe to the COR, customer and contractor.

Periodic validation or customer complaint

SS-4

Quality Control

Inspection procedures are followed and documented IAW Contractor’s Quality Control Plan (incorporated into contract after award).

SS-5

Special Requirements

a. Child Development Center(s)

b. Youth Center(s)

c. School Age Program

d. Fitness Center(s)

e. AMC Pax Terminal(s)

f. KMCC (RAB)

g. UKSU (RAB, Bldg 2123)

h. Works Council

j. Indoor Pool(s)

k. Glass Cleaning 1.4, inclusive

No more than

3 valid defects per month for KMC or no more than

1 valid defects per month for SAB

Re-performance

Within 2 hours of notification Periodic validation or customer complaint

2.1 Quality Control The contractor shall have and maintain a quality control program to ensure custodial services are performed IAW commonly accepted commercial practices and services identified in this performance work statement. The contractor shall have and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. The contractor’s Quality Control Plan (QCP) shall be submitted as part of this proposal. As a minimum, the contractor shall have quality control procedures addressing the areas identified in paragraph 2, Service Summary. The Government reserves the right to inspect the contractor’s quality control program as required. The quality of cleaning services shall be consistent with the leading industry and/or commercial standard or as specified in this PWS, whichever is more stringent.

2.1.1 Certification. The contractor shall be a member of either the Chamber of Commerce (Industrie- und Handelskammer) or Chamber of Trade (Handwerkskammer), or proof of being duly authorized to operate and do business in Germany. Membership must continue throughout contract performance.

2.2 Quality Assurance. The Government will inspect and evaluate the contractor’s performance to ensure services are received IAW requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR), for issuance to the contractor. The contractor shall respond to the CAR IAW the instructions provided and return it to the CO within 10 calendar days of receipt. The Government will report any discrepancies in contract performance outside of the thresholds identified in the Services Summary to the appropriate Past-Performance reporting tools such as, but not limited to, the Past Performance Information Retrieval System (PPIRS).

2.3 Performance Assessments.

2.3.1 Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS), IAW paragraph 4.19 of this performance work statement. Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The Cleaning Frequency Schedule (CFS) or modified version thereof, shall be used for COR scheduled inspections and reports.

2.3.1.1 Any unsatisfactory inspection (defect) result will be recorded, and the contractor shall re-perform the service as annotated IAW the Services Summary Table.

2.3.1.2 Service below the performance threshold for any of these performance objectives in any one month period will result in a warning or letter of concern from the CO.

2.3.1.3 Service below the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be IAW the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2 Customer Complaints. The COR will receive and investigate customer complaints. The COR will be responsible for initially validating customer complaints. The CO will make final determination of the validity of customer complaint(s) in cases of disagreement between the COR and contractor. Validated customer complaints shall be re-performed IAW the Services Summary Table.

2.4 Periodic and Quarterly Progress Meetings. The CO, COR Supervisor, COR, or other Government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance.

2.4.1 Items to be Discussed. Opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections, valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future will be discussed at the periodic quarterly progress meetings. The contractor shall also provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.4.2 Meeting Minutes. The minutes of the periodic quarterly progress meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities. The Government will provide office and storage space on both installations, the Kaiserslautern Military Community and Spangdahlem AB. If necessary, the Government may assign a different office/storage area during the life of the contract. The contractor will be responsible for the relocation of company-owned supplies and equipment. No expense shall be incurred by the Government. Storage space for supplies will be provided in all the facilities. No alterations to the office space shall be made without the specific written permission from the functional community and the CO as coordinated and approved via the Base Civil Engineer work order, AF Form 332. The contractor shall return the office space to the Government in the same condition as received, fair wear and tear and approved modifications. All Government furnished property is subject to inspection at all times.

3.1.1 Janitorial Closets. Janitorial closets will be available for use by the contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The Government will not be responsible for contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the contractor’s employees’ personal belongings.

3.2 Government Furnished Supplies and Equipment. None.

3.3 Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work IAW this contract.

3.3.1 Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 Telephone Service. The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.5 Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 Solid Waste Collection and Disposal. The contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all German recycling rules.

4. General Information: The contractor shall provide commercial telephone contact information and an email address where complaints can be addressed.

4.1 Hours of Operation. The contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the Government. The contractor is required to schedule cleaning services with the Facility Manager and COR. Numerous buildings will require night/early morning shift (2200 hours-0600 hours) due to the high traffic and utilization during the day. If night shift cleaning is required the contractor will coordinate this with the COR and Facility Manager for access.

4.1.1 Normal Base Hours. Base hours of operation are Mon – Fri, 0700 hours – 1700 hours, for the Kaiserslautern Military Community and Spangdahlem Air Base.

4.1.2 Base Wide Facilities, Hours of Operation. The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours.

· Day Shift:

Mon-Fri, if applicable Sat and Sun

0600 – 1800 hours

· Night Shift:

Mon-Fri, if applicable Sat and Sun

1800 – 0600 hours

· Late Night Shift:

If applicable Sun – Sat

0001 – 0700 hours

4.1.2.1 Periodic Cleaning, Hours of Operation. All periodic cleaning services such as buffing floors, floor maintenance and carpet cleaning shall be accomplished during the Night Shift or Late Night Shift.

4.1.2.2 Base Wide Facilities, Hours of Operation with Special Restrictions. See Appendices F-1 and F-2.

4.1.3 Child Development Center (CDC), Hours of Operation. (See § 1.4.1 and 4.1.2.2). There will be mission situations, such as military exercises, contingency operations, or weather emergencies that will require the contractor to work other than normal hours, to include weekends. The Facility Manager or Supervisor will notify the COR at least one week prior to a scheduled exercise requesting service at no additional cost to the Government.

4.2 United States and German Federal Holidays. See Appendix G.

4.2.1 Observing Holidays and Maintaining the Cleaning Schedule. If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling services for the first day after the holiday observance.

4.2.2 Observing Holidays in Facilities with Special Requirements. The contractor is required to provide services on American and German national holidays in the facilities indicated in Appendices F-1 and F-2

4.3 Base Closures. Work scheduled but not accomplished because of base closures due to weather, exercises, or actual alert, will be accomplished as soon as possible after the installation is reopened.

4.4 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander. IAW DFARS 237.76 and unless otherwise directed by an authorized Government representative, it is determined that services as identified in this PWS are NOT essential for performance during a crisis.

4.5 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFARS 5353.242-9000, Contractor Access to Air Force Installations and local installation access and security policies to include RABI 31-101. All documentation shall be submitted at the pre-performance conference. All Base entry requests thereafter will be submitted to the local installation COR for preliminary processing.

4.5.1 Base Entry Passes. The contractor shall request and be responsible for all base passes for his/her employees for the life of the contract. It shall be the contractor’s responsibility to arrange for base passes for personnel and vehicles required for entry into the installation prior to performing any work under this contract.