EXHIBIT A.pdf

EXHIBIT A - STATEMENT OF WORK

PLUMBING VACUUM SYSTEM

REPAIR AND MAINTENANCE SERVICES

IFB NO. OP143876

AUGUST 19, 2026

I. BACKGROUND AND PROJECT SUMMARY

The Los Angeles County Metropolitan Transportation Authority (Metro) provides public transit services to Los Angeles (LA) County through its Metro transit system.

This transit system includes facilities on the A Line (Blue), B Line (Red), C Line (Green), D Line (Purple), E Line (Expo), G Line (Orange), J Line (Silver), and K Line (Crenshaw/LAX), Rail to Rail (R2R) Corridor, Traction Power Substations (TPSS), Communication and Signaling Facilities (C&S), Rail Maintenance Yards, Inactive Right-Of-Ways (IROW’s), Parking Lots, and Park & Ride (P&R) Lots, and non-operational parcel properties and facilities. Other facilities may be added to the scope of work as they become operational during the life of this Contract.

Metro is seeking a qualified Contractor to provide preventive maintenance, routine inspections, repairs, and as-needed emergency response for the AcornVac vacuum plumbing system, its associated water softener system, and other related plumbing repair services at Union Station West Portal. The vacuum system uses centralized vacuum pumps and piping to efficiently transport waste, requiring specialized maintenance to ensure proper operation, prevent blockages, maintain system pressure, and ensure the reliable performance of all associated components. See Attachment A - List of Locations and Equipment.

This Contract term is a three-year base with two, one-year options. Option terms are exercised at Metro’s sole discretion through written Contract Modifications.

II. FUTURE WORK

Metro is a dynamic agency. There are currently no new locations anticipated to become operational during the life of this Contract. However, should any new locations become operational, they may be turned over to Facilities Contracted Maintenance Services (FCM) and may become part of this Contract. If that should be the case, those new locations would be added through a written Contract Modification.

Future work locations are not chargeable against this contract until a written Contract Modification is issued in accordance with the Schedule of Quantities and Prices.

III. METRO RESPONSIBILITY

The Metro Project Manager (PM) will provide the Contractor with the necessary instructions, guidance, and access to the facility needed for performing preventive maintenance, inspection, repair, and emergency response services related to the

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AcornVac vacuum plumbing system and associated water softener equipment at Union Station West Portal. The Metro PM or his/her duly appointed alternate in FCM is the only authorized person to request service and approve work on this Contract.

Metro reserves the right to Contract with and/or utilize additional Contractors for specialized plumbing maintenance services for the vacuum plumbing and water softener systems at Union Station West Portal at any time and for any reason. Also, Metro reserves the right to add or remove services and/or locations as needed.

IV. CONTRACTOR RESPONSIBILITIES: GENERAL

A. ALL CONTRACTOR’S PERSONNEL WORKING IN AND AROUND METRO

RIGHT OF WAY (ROW), FACILITIES AND PROPERTIES MUST HAVE THE

ABILITY TO UNDERSTAND, TO RETAIN, TO COMMUNICATE, TO

OBSERVE, TO BE AWARE OF AND TO APPLY ALL METRO SAFETY

PROCEDURES, REQUIREMENTS AND TRAINING PROVIDED BY METRO,

TAKING INTO CONSIDERATION THE POTENTIALLY HAZARDOUS

ENVIRONMENTS SERVICED UNDER THIS CONTRACT, INCLUDING

EXPOSURE TO TRAIN AND BUS MOVEMENTS.

B. All Contractor personnel shall be able to speak and understand the English language. In addition, Contractor lead personnel shall be able to read, write, speak, and understand the English language.

C. All Contractor personnel assigned to work on this project must be a minimum of 18 years of age.

D. Prior to commencement of service, Contractor personnel shall familiarize themselves with the location and ensure each worker is aware of any hazards, such as running buses, electrified track work, or overhead power lines, so as to ensure their safety. Buses, trains, and related service equipment are constantly on the move at all locations. Contractor shall comply with all traffic rules and regulations pertaining to the movement of vehicles at each facility. Contractor shall comply with all rail safety rules, regulations, and standards at all times.

E. Contractor shall appoint a Project Manager (PM) to be the official liaison between his/her firm and Metro. Contractor shall also provide an alternate if the primary contact is unavailable.

F. Contractor’s PM must be readily accessible to schedule meetings with the Metro PM on a quarterly basis or as requested by the Metro PM to discuss needs, changes, upgrades or further customization of services during the duration of the Contract.

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G. Contractor shall provide only experienced and well-trained supervision at all Metro locations. Contractor personnel must wear a proper uniform.

H. Contractor personnel, equipment, and worksite must at all times present a neat appearance. Contractor’s staff must wear clothing of the trade. Under no circumstances will Contractor’s employees perform work wearing shorts.

Personnel must wear proper uniforms with Contractor’s insignia or name. Work must be performed, and complaints handled by the Contractor, with due regard for Metro’s image and public relations.

I. A telephone number attended 24/7 (hours/days) must be provided by the Contractor for direct contact for emergencies. Telephone number(s), as well as e-mail address(es) for these services, must be provided to the Metro PM upon Contract execution. Contractor is to notify the Metro PM immediately if these numbers change during the term of the Contract. Contractor’s supervisor and on-site personnel must be adequately equipped with communication equipment such as cellular phones, pagers and two-way radios to facilitate the work.

J. Within the first two weeks after the issuance of the fully executed Contract (prior to the expected start date), the Contractor shall develop and submit a detailed work plan for Metro’s review and approval. The work plan shall outline the Contractor’s approach to servicing the vacuum plumbing system and associated water softener system, including preventive maintenance procedures, inspection schedules, staffing, response protocols for emergency service calls, and methods for troubleshooting, repair, and parts replacement. The Contractor is required to notify the Metro PM of any changes to the work plan. All technicians performing work on the AcornVac vacuum plumbing system must be factory trained and hold current factory training certification from AcornVac or its authorized representative. Proof of certification shall be submitted prior to Contract start and upon renewal.

K. The Contractor shall possess and maintain current throughout the duration of the Contract all applicable and appropriate permits, certificates, licenses, safety training records, etc. related under this Contract. Contractor shall submit updated copies of licenses to the Metro PM as they are renewed or updated throughout the life of the Contract.

1. C-36 Plumbing license, and

2. AcornVac Technician Certification

L. Contractor shall be responsible for any and all penalties and fines imposed regarding the violation of local, municipal, state, or Federal codes, laws, or regulations.

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M. Contractor shall maintain and provide Metro with all records, reports, and documents as required to support the Contract services and obligations. These records and reports are to be provided in both electronic and hard copy forms.

N. Contractor shall be available to perform services during regular business hours of 6:00 a.m. to 3:00 p.m. and during the evening hours of 11:00 p.m. to 4:00 a.m., Monday through Friday. Scheduled weekend and night work is also considered part of this Contract in accordance with the Schedule of Quantities and Prices form. Please note that Metro is a 24/7 operating agency; therefore, services may be requested outside the hours listed above and per Contract pricing. Daytime or early start time is not guaranteed, and schedules must be flexible to accommodate unscheduled occurrences and emergencies. Contractor shall reschedule the respective work crews to perform these services at no additional cost to Metro.

O. Contractor shall coordinate all scheduled maintenance activities that may impact restroom operations or system availability with the Metro PM. Work that requires the temporary shutdown of the vacuum plumbing system shall be scheduled in advance to minimize disruption to public operations.

P. As Metro is a 24/7 agency, the Contractor shall respond to calls within one (1) hour, 24 hours a day, seven (7) days a week, for emergency calls not regularly scheduled and for as-needed service requests. The Metro PM or designated representative has the authority to assign or request unscheduled service via an incident report. There will be no additional cost to Metro for weekend or after-hours services outside of regular business hours, Monday through Friday.

Q. The Contractor may be requested by the Metro PM to provide as-needed services as required. Quotes for Task Orders must be submitted within one (1) business day of notification. If required to minimize downtime, Metro PM may authorize immediate work to keep the system operational. Once services are identified, a Task Order will be issued by Metro PM. The Task Order will include a basic scope of work, project duration, schedule, and delivery date. Contractor must provide the proposed cost of entire task in writing to the Metro PM for review. No work will proceed until the task order has been signed and approved by the Metro PM. Please see Attachment B - Task Order Procedure.

R. Contractor shall return to Metro upon request, termination, or expiration of the Contract term all keys, prints, diagrams, drawings, manuals, tools, equipment, etc., provided to and used by the Contractor in performing the Contract services and obligations.

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S. Contractor shall provide and sustain the appropriate quantity of all workforce labor, administrative, technical, maintenance, professional, supervisory, and management personnel necessary for the complete performance of this Contract. All employees of the Contractor involved in any aspect of providing the Contract services and/or performing other obligations and requirements under this Contract will be subject to the management, supervision, and oversight of Metro.

T. Each employee of the Contractor is to carry identification prepared by the Contractor. Identification information will include the employee's full name, photograph (portrait), company name, address, telephone number, employee's identification number, and the signature and title of the employee's immediate supervisor.

U. Contractor service vehicles must display proper company name and logo identification and have “Metro Contractor” placard supplied by Metro at no cost to the Contractor, displayed on the driver's side and rear side of the vehicle. Placards to be displayed only when working for Metro under this Contract and must not be used for personal use. Contractor shall return all equipment issued upon request and will be held responsible for the replacement of lost or damaged placards at the current production costs. Vehicles must also be equipped with a flashing light bar or a strobe.

V. Contractor shall be held responsible for the acts of its employees and agents while on the property. Accordingly, Contractor agrees to take all necessary measures to prevent injury and loss to persons located on the property.

Contractor shall be held responsible for all damages to persons or property caused by Contractor or any of its agents or employees. Contractor shall promptly repair any damage that it, its employees, or agents may cause to any property or equipment. On Contractor's failure to do so, Metro may repair such damage and Contractor shall reimburse Metro promptly for the cost of repair.

W. Contractor personnel are not authorized to receive any requests for service from Metro Staff other than the Metro PM or his/her designated alternate. All requests for service must be sent to the Contracts SOS Service Desk at 213-922-5610 or via e-mail at Contracts-sos@metro.net. Contractor shall keep Metro PM informed of all outstanding requests for service.

X. Contractor may be required to perform work on Metro-observed holidays in the event of an emergency in accordance with activities identified within this Statement of Work or as requested by the Metro PM. Metro-observed holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If a holiday falls on a Saturday, it will be

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observed on the preceding Friday; if it falls on a Sunday, it will be observed on the following Monday.

Y. Contractor shall not store material or equipment on the property without prior written approval from Metro PM. Contractor shall not use office/station trash cans to dispose of any trash, equipment, or parts. Contractor shall remove and dispose of any equipment or parts in a lawful manner through its own means and at its own expense. All debris must be disposed of off-site (the same day) in an approved and legal manner. Metro does not provide disposal service for trash and debris generated by Contractor operations.

V. CONTRACTOR RESPONSIBILITIES: SPECIFIC

A. Metro Union Station’s plumbing vacuum and water softener systems operate under high demand; it is estimated that over 60,000 visitors and commuters use the station daily, necessitating quarterly preventive maintenance. The system currently services a total of 27 stalls, 7 urinals, and 3 mop sinks, further contributing to the heavy load on the infrastructure. The Contractor is responsible for ensuring system reliability under these high-traffic conditions. All services must be performed by factory-authorized technicians specifically trained by AcornVac, Inc.

B. Within 30 days of the Contract start date, the Contractor shall perform a system condition assessment and detailed equipment inventory to establish operating baselines. This includes documenting vacuum pressure, pump amperage, cycle times, and water hardness, as well as logging the manufacturer, model, serial number, and location of all assets. The Contractor shall submit this report to the Metro PM identifying current conditions, deficiencies, and recommended corrective actions.

C. The Contractor shall submit a comprehensive work plan that includes all services listed below and perform all preventive maintenance according to manufacturer guidelines and industry standards. This includes all inspections, testing, and component replacements. Unless otherwise specified, the Contractor provides all labor, tools, and consumables such as filters, lubricants, and salt, etc., to ensure continuous system functionality. For the water softener system, the Contractor must ensure proper salt levels and overall performance. While Metro staff may assist with weekly refilling the brine tank, the Contractor remains responsible for maintaining an adequate salt supply on site.

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D. Contractor shall perform all preventive maintenance and as-needed services.

Contractor shall utilize the Attachment A - List of Locations and Equipment to provide service on an established frequency.

Quarterly Preventive Maintenance (Q1, Q2, Q3, Q4):

The following services must be performed every quarter for both systems:

Vacuum Plumbing System:

1) Perform a leak rate check at the Vacuum Center and document results.

2) Record system vacuum pressure and compare to baseline.

3) Record amperage readings for each vacuum pump motor.

4) Replace vacuum pump filters.

5) Inspect water supply and return hoses for wear, leaks, or deterioration.

6) Inspect pump water jackets; clean and fully flush as required.

7) Inspect and clean pump condensers; flush as required.

8) Inspect and clean check valves on the Vacuum Center pumps.

9) Inspect and clean Wye strainers for each pump; replace mesh screens as required.

10) Open and inspect vacuum center collection tanks; remove debris and clean as needed.

11) Inspect waste tank vent lines, isolation valves, and debris separator.

12) Check alarm outputs, control functions, and system communication panels.

13) Test the operation of lift stations serving the system.

14) Inspect accessible valve controllers, extraction valves, and associated components.

15) Verify system cycle times and confirm proper operation of vacuum interface valves.

Water Softener System:

1) Inspect the brine tank and verify salt levels.

2) Replenish salt as required.

3) Perform hardness testing of incoming and treated water; document readings.

4) Verify proper regeneration cycle settings and timer function.

5) Inspect the control valve assembly for leaks or malfunctions.

6) Inspect resin tank and associated piping connections.

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7) Confirm water supply to vacuum pumps meets manufacturer specifications.

Semi-Annual Maintenance (Performed during Q2 and Q4 only):

Contractor shall perform the following services twice per Contract year, specifically during the second and fourth quarterly visits, in addition to the standard quarterly requirements:

Vacuum Plumbing System

1) Remove volute cover and housing for each pump to inspect for buildup, corrosion, or erosion. Record system vacuum pressure readings and compare to baseline.

2) Clean internal pump components as necessary.

3) Inspect impellers for wear or imbalance.

4) Reinstall volute covers and verify proper alignment and sealing.

5) Perform full system operational test under load conditions.

6) Inspect electrical connections and motor terminals for tightness and overheating indicators utilizing procedures regulated by OSHA under

29 CFR 1910.47.

7) Verify the integrity of all accessible piping supports and vibration isolation components.

Water softener system:

1) Drain and clean the brine tank.

2) Inspect and clean the injector assembly and brine draw components.

3) Perform hardness testing of incoming and treated water, document readings.

4) Verify resin condition, test for fouling or degradation.

5) Inspect the control valve assembly for leaks or malfunctions.

6) Calibrate regeneration settings if necessary.

7) Flush the system and confirm proper regeneration cycle completion.

As-Needed Services: Contractor shall provide on-call corrective maintenance and emergency repair services, and other plumbing related services, including but not limited to:

Vacuum Plumbing System

1) Replacement of failed vacuum pumps, motors, macerators, radiators, seals, gaskets, or control components.

2) Repair of vacuum leaks within accessible piping and fittings.

3) Clearing of system blockages.

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4) Replacement of extraction valves and control modules.

5) Troubleshooting of alarm and control system faults.

6) Emergency response to system failure affecting restroom operations.

Water Softener System

1) Replacement of control valves, float assemblies, injectors, or timers.

2) Resin media replacement when performance testing indicates degradation.

3) Repair of brine tank leaks or overflow conditions.

4) Correction of water hardness levels exceeding manufacturer limits.

E. The Contractor is responsible for submitting various reports to the Metro PM to document system health, maintenance activities, and Contract compliance at no additional cost to Metro. The detailed equipment inventory must be updated throughout the Contract term and resubmitted when changes are made. On an ongoing basis, the Contractor shall provide Quarterly Preventive Maintenance Reports that detail system readings, parts replaced, and recommended corrective actions. For a sample of this, please see Attachment F- Quarterly Report Sample.

F. Contractor shall provide all necessary labor, supervisory personnel, and equipment to respond to both scheduled and unscheduled plumbing vacuum system emergencies, including after-hours, holidays, and weekend calls, for tasks such as vacuum line repairs, system maintenance, clog removal, and related water handling issues.

G. The Contractor shall provide and transport all labor, tools, and consumables required to ensure continuous system functionality. Salt is the only material authorized for storage on-site at a location designated by the Metro PM to ensure the continuous operation of the water softener system. The Contractor remains responsible for maintaining this supply. With the exception of salt, the Contractor shall not store any materials, parts, or equipment on Metro property without prior written approval from Metro PM. The Contractor must maintain a sufficient mobile stock of parts and equipment on their service vehicles during site visits to ensure that repairs are completed promptly and efficiently. Repairs are normally done the day of, but this may change with Metro PM's approval.

H. Contractor shall develop and maintain an inventory of equipment for all vacuum plumbing systems and water softener components covered under this Contract.

The inventory shall include equipment type, manufacturer, model number, serial number if available, and location within the facility. The inventory list shall be

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submitted to the Metro PM within ninety (90) days of the Contract start date and updated as necessary during the life of the Contract.

I. The Metro Project Manager will coordinate the Contractor’s access to all required areas, including spaces where equipment, materials, and supplies are stored, as well as locations where work will be performed. See Attachment A - List of Locations and Equipment.

VI. SAFETY REQUIREMENTS: GENERAL

A. Contractor shall perform all services in accordance with Metro's railroad and bus worker safety procedures. In addition, Contractor shall adhere to all local, state, and federal workplace safety procedures, as well as applicable Federal Railway Administration (FRA), California Public Utilities Commission (CPUC), and Cal- OSHA procedures.

B. While on Metro properties, Contractors must wear appropriate Personal Protective

Equipment (PPE), such as, but not limited to, safety vests, gloves, safety shoes, safety glasses, goggles, and other necessary safety gear, dependent on the task, to protect themselves from injuries and accidents while on the job. All PPE must be in accordance with the requirements of the American National Standards Institute (ANSI). Special precautions must be taken while working on operational segments of the ROW, where it is paramount to strictly adhere to all required safety procedures. Contractor shall ensure that each of its workers is aware of the hazards while working in and around all Metro properties, such as moving trains, buses, automobiles, and high voltage overhead electrical lines.

C. Contractor shall perform all activities in accordance with Cal-OSHA-mandated worker safety guidelines and requirements. Any hazardous products defined by O.S.H.A Hazard Communication Standard, Title 29, C.F.R. 1910.1200 (c), must be accompanied by a Safety Data Sheet (SDS). All chemicals, plus quantity per application, which the Contractor plans to use must be submitted by the Contractor to be evaluated and approved by the Metro Corporate Safety Department prior to use.

D. Contractor shall comply with AQMD or California Air Resources Board VOC requirements if applicable.

E. Contractor shall comply with all applicable laws, codes, and regulations concerning any release of contaminants on Metro property resulting from the performance of any Contract service work or emanating from any equipment under this Contract.

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F. Contractor shall ensure that no metal ladders or other conductive equipment are used near high electrical voltage transmission lines. Do not load ladders beyond their maximum intended load nor beyond their manufacturer's rated capacity. Use ladders only for their designed purpose. Use ladders only on stable and level surfaces unless secured to prevent accidental movement.

G. In alignment with safety requirements, if you see something, say something. Any unusual incidents found on the ROWs or parcel properties, such as hazardous waste materials, homeless encampments, illegally parked vehicles, criminal activity, adjacent property owner’s encroachments, or any other act that may be deemed hazardous to the public or Metro patrons, are to be reported to the Metro PM in an expeditious manner.

H. Contractor shall comply with Metro’s Electronic Devices Policy. See Attachment C

- Policy on Use of Electronic Devices.

I. The Contractor must recognize that the vacuum plumbing system serves high-demand public restrooms and is subject to blockages from foreign objects or hazardous materials, such as drug paraphernalia and biohazards. When performing repairs, clearing clogs, or inspecting tanks, personnel must utilize appropriate Personal Protective Equipment (PPE) and follow all Cal-OSHA safety regulations. Any hazardous or biohazardous waste encountered must be handled and disposed of in strict accordance with local, state, and federal laws.

VII. SUBMITTALS AND REPORTING REQUIREMENTS

Contractor shall invoice Metro once a month for work completed. Contractor shall not invoice Metro for incomplete tasks, job orders, or Modifications. Any invoices submitted for payment without written authorization from Metro PM will not be honored. Supporting documentation must be attached to the invoice upon submittal for payment.

Invoices for payment must be submitted after the end of each month, no later than the 7th of the following month, reflecting all the work performed within that particular month, and must include the following information:

1. Metro Purchase Order number.

2. Date of Service.

3. Location of service and project.

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4. Grand total of all costs.

5. Copies of approved task order – See Attachment B

6. Copies of receipts or original invoices.

7. Form 103, Payment Certification – See Attachment D

8. Contractor Employee Timesheet – See Attachment E

For each invoice, the Contractor shall provide separate line items for labor hours and materials associated with each service. The invoice must also specify the service type (quarterly or semi-annual) for each piece of equipment to ensure accurate maintenance tracking.

Contractors shall submit the Contractor Employee Timesheet attached to each submitted invoice. The submitted Contractor Employee Timesheet must cover the entire invoicing period. The document must be in compliance with Metro format, see Attachment E - Contractor Employee Timesheet, and at a minimum, must clearly display the names of personnel and hours worked each day of the month. Contractor shall also submit a copy of their certified payroll report upon uploading into LCP Tracker at the end of each pay period to Metro PM. Payment will be released upon review of the Employee Timesheet Form and Certified Payroll Report form in accordance with Contract requirements. Failure to provide these documents will result in a rejection of the invoice pending receipt of the required documents.

The monthly invoice date must reflect the date of submission to Metro’s PM. If a monthly invoice is revised, the invoice date must reflect the date of resubmission to Metro. The payment certification form must also reflect the date of invoice submission.

Supporting documentation must be attached to the invoice upon submittal for payment, verifying the Contractor’s cost for parts, materials, supplies, and fees.

Acceptable documentation will be copies of the Contractor’s original purchase invoice(s)/receipts as determined by Metro’s PM. Any invoice submitted for payment without a Metro PM’s authorization, or a duly authorized representative of Metro, will not be honored. Contractor shall not invoice Metro for incomplete tasks, job orders, or Modifications.

Contractor shall also prepare a required Quarterly Activity Report from this database and submit to Metro’s PM by the third business day of each month when work was done, listing all activity during the prior Month. Information to be collected and reported each month to the PM must include confirmed service dates with proof of service signatures and description of work performed at all locations for all regularly scheduled and as-needed requests.

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The Contractor shall obtain Metro PM’s approval of the proposed database and monthly report formats before implementation and the first scheduled submittal. The monthly reports will be subject to revision during the life of the Contract as directed by Metro PM.