Exhibit A-4 - Submission Requirements.docx

EXHIBIT E-6

Technical Proposal Attestation

EXHIBIT A-4

SUBMISSION REQUIREMENTS AND EVALUATION CRITERIA COMPONENTS (TECHNICAL RESPONSE)

Instructions to Respondents for the completion of Exhibit A-4:

All Respondents to this solicitation shall utilize Exhibit A-4, Submission Requirements and Evaluation Criteria Components (Technical Response), for submission of its response and adhere to the instructions below for each Submission Requirement Component (SRC).

Exhibit A-4 contains Scored and Unscored SRCs. Scored SRCs will be evaluated by the Agency to establish a competitive range of responses reasonably susceptible of award.

Respondents should not include website links, embedded links and/or cross references between SRCs.

Each SRC contains form fields. Population of the form fields with text will allow the form field to expand and cross pages. Unless specified in the SRC, there is no character limit. For SRCs with character limits, character counts are inclusive of spaces, but exclude attached tables, charts, exhibits, etc. Text responses should be formatted for 8-1/2’ x 11” paper, single-spaced, and in a size 11 Arial font.

Attachments are acceptable for any SRC but should be referenced in the form field for the respective SRC and located behind each respective SRC response. Respondents should name and label attachments to refer to respective SRCs by SRC identifier number.

Note: In addition to the complete, electronic PDF copy of this Exhibit, the Respondent should submit its response to each SRC in a separate electronic folder that is labeled with the SRC number. The electronic folder for each SRC response should contain the response to the SRC along with all attachments applicable to the SRC.

Agency evaluators will be instructed to evaluate the responses based on the narrative contained in the SRC form fields and the associated attachment(s), if applicable.

Each response will be independently evaluated and awarded points based on the criteria and points scale using the Standard Evaluation Criteria Scale identified in each SRC contained within Exhibit A-4.

The SRCs in Exhibit A-4 may not be retyped and/or modified and must be submitted in the original format.

Failure to submit, Exhibit A-4, may result in the rejection of response.

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RESPONDENT NAME:

SRC# 1 – Organizational Structure and History - UNSCORED:

The Respondent should demonstrate its capability to provide the services specified in this ITN by describing its organizational structure and history. At a minimum, the description should include:

1. The Respondent's organizational structure, ownership, affiliations, and location(s).

2. The Respondent's corporate organizational chart, and a depiction of where the services described in this ITN falls within the organizational structure.

3. Background information on the Respondent’s corporation, the size, and resources, to include:

a. Date established.

b. Ownership (public company, partnership, subsidiary, etc.).

c. Corporation's Federal Employer Identification Number (FEIN) and Florida Corporate Charter Number.

d. Corporation's primary line of business.

e. Total number of employees, including the number of employees located in Florida.

Attachments are limited to:

· An organizational chart of the Respondent; and

· List of its physical location(s).

Response:

Limit your written response to a maximum of 5,000 characters, exclusive of attachments (charts, tables, exhibits, etc.).

SRC# 2 – Respondent Qualifications - SCORED:

The Respondent should demonstrate its capability to provide the services specified in Attachment B, Scope of Services, by describing its relevant experience providing services similar in nature to those described in this ITN. Details should include a list of all contracts related to services similar in nature to those described in this ITN within the last five (5) years, and should include, at a minimum:

1. Relevant experience with designing, developing, and implementing a similar interactive dashboard/solution.

2. Relevant experience maintaining a similar interactive dashboard/solution.

3. Capability to work in parallel on multiple projects, with multiple customers, and maintain timelines.

4. Staff resources, position titles, qualifications, number of Respondent staff, and utilization of subcontractors used to complete the project.

Limit your written response to a maximum of 25,000 characters, exclusive of attachments (charts, tables, exhibits, etc.).

Evaluation Criteria:

1. The adequacy of the Respondent’s relevant experience with designing, developing and implementing a similar interactive dashboard/solution to the one described in that meets the requirements of Attachment B, Scope of Services.

2. The adequacy of the Respondent’s relevant experience maintaining a similar interactive dashboard/solution to the one described in that meets the requirements of Attachment B, Scope of Services.

3. The adequacy of the Respondent’s capability to work in parallel on multiple projects, with multiple customers, and maintain timelines.

4. The adequacy of the Respondent’s description of staff resources, position titles, qualifications, number of Respondent staff, and utilization of subcontractors used to complete the project.

Score: This section is worth a maximum of 20 points. Each of the above components being worth the maximum points reflected below in the Standard Evaluation Criteria Scale.

Each response will be independently evaluated and awarded points based on the criteria and points scale using the Standard Evaluation Criteria Scale below.

STANDARD EVALUATION CRITERIA SCALE

SRC# 3 – Development of Interactive Dashboard (Or Similar Solution) – SCORED

1. The Respondent should describe its capability to develop a user-friendly, customizable dashboard or similar solution accessible by key stakeholders, as specified in Attachment B, Scope of Services.

2. The Respondent should describe how its Solution will provide near real-time data visualizations of population health metrics, medical and pharmacy claims and emerging risks.

3. The Respondent should describe how its Solution will include drill-down capabilities to analyze specific member cohorts, providers and service categories.

Limit your written response to a maximum of 25,000 characters, exclusive of attachments (charts, tables, exhibits, etc.).

1. The adequacy of the Respondent’s described capability to develop a user-friendly, customizable dashboard or similar solution accessible by key stakeholders, as specified in Attachment B, Scope of Services.

2. The adequacy of the Respondent’s proposed Solution to provide near real-time data visualizations of population health metrics, medical and pharmacy claims, and emerging risks.

3. The adequacy of the Respondent’s proposed Solution to provide drill-down capabilities to analyze specific member cohorts, providers and service categories.

Score: This section is worth a maximum of 15 points. Each of the above components being worth the maximum points reflected below in the Standard Evaluation Criteria Scale.

Each response will be independently evaluated and awarded points based on the criteria and points scale using the Standard Evaluation Criteria Scale below.

STANDARD EVALUATION CRITERIA SCALE

SRC# 4 – Interactive Dashboard/Solution Module Features and Functionality – SCORED

1. Population Health Insights – The Respondent should describe its ability to provide:

a. Detailed analytics on chronic conditions, preventative care utilization, and social determinants of health.

b. Identification of high-risk populations and cost drivers.

c. Recommendations for target interventions to improve outcomes.

2. Medical and Pharmacy Claims Analysis – The Respondent should describe its ability to provide:

a. Comprehensive claims reporting with trend analysis and benchmarking.

b. Insights into prescription drug utilization, cost containment opportunities, and adherence rates.

c. Identification of duplicate or erroneous claims cost savings.

3. Emerging Risk Identification – The Respondent should describe its ability to provide:

a. Predictive analytics to flag potential high-cost members and service areas.

b. Alerts and/or notifications for unexpected cost surges or utilization anomalies.

c. Integration of external data sources for broader risk assessment.

4. Provider Assessment – The Respondent should describe its ability to provide comparative analysis of provider networks to identify opportunities for optimization.

5. Custom Reporting and Insights Tool – The Respondent should describe its ability to provide:

a. Ad-hoc reporting capabilities for deeper data exploration and decision making.

b. Pre-built templates for recurring reports aligned with Agency goals.

c. Integration with existing systems and data sources for seamless workflows.

Limit your written response to a maximum of 30,000 characters, exclusive of attachments (charts, tables, exhibits, etc.).

1. The adequacy of the Respondent’s described capability to provide Population Health Insights that meet the requirements of Attachment B, Scope of Services.

2. The adequacy of the Respondent’s described capability to provide Medical and Pharmacy Claims Analysis that meets the requirements of Attachment B, Scope of Services.

3. The adequacy of the Respondent’s described capability to provide Emerging Risk Identification that meets the requirements of Attachment B, Scope of Services.

4. The adequacy of the Respondent’s described capability to provide Provider Assessment Insights that meet the requirements of Attachment B, Scope of Services.

5. The adequacy of the Respondent’s described capability to provide Custom Reporting and Insights Tool that meets the requirements of Attachment B, Scope of Services.

Score: This section is worth a maximum of 25 points. Each of the above components being worth the maximum points reflected below in the Standard Evaluation Criteria Scale.

Each response will be independently evaluated and awarded points based on the criteria and points scale using the Standard Evaluation Criteria Scale below.

STANDARD EVALUATION CRITERIA SCALE

SRC# 5 – Training and Transition Plan – SCORED

1. The Respondent should describe its ability to provide a Training and Transition Plan that includes the following:

a. Onboarding materials, and at a minimum, virtual training modules for utilizing the dashboard.

b. Documentation of workflows, data sources, and technical processes.

Limit your written response to a maximum of 15,000 characters, exclusive of attachments (charts, tables, exhibits, etc.).

1. The adequacy of the Respondent’s described capability to provide a Training and Transition Plan that meets the requirements of Attachment B, Scope of Services.

Score: This section is worth a maximum of 5 points. Each of the above components being worth the maximum points reflected below in the Standard Evaluation Criteria Scale.

Each response will be independently evaluated and awarded points based on the criteria and points scale using the Standard Evaluation Criteria Scale below.

STANDARD EVALUATION CRITERIA SCALE

SRC# 6 – System Testing and User Acceptance Testing (UAT) – SCORED

The Respondent should describe its ability to provide the following:

1. Comprehensive system testing before implementing any major updates, modifications, or enhancements.

2. A System Testing Report detailing:

a. Test cases and scenarios executed.

b. Results of each test case, including defects and resolutions.

c. Documentation of system performance and compliance with other requirements.

3. User Acceptance Testing in coordination with designated stakeholders to validate functionality, usability, and performance to include the following:

a. Development of test cases based on business requirements.

b. Execution of test cases by stakeholders or end users.

c. Identification and resolution of any defects or issues prior to production deployment.

4. A User Acceptance Test Report to include the following:

a. Summary of test cases performed.

b. List of issues identified and resolution status.

c. Formal acceptance sign off from stakeholders before go live.

Limit your written response to a maximum of 25,000 characters, exclusive of attachments (charts, tables, exhibits, etc.).

1. The adequacy of the Respondent’s described capability to provide comprehensive system testing before implementing any major updates, modifications, or enhancements.

2. The adequacy of the Respondent’s described capability to provide a System Testing Report.

3. The adequacy of the Respondent’s described capability to provide User Acceptance Testing in coordination with designated stakeholders to validate functionality, usability, and performance.

4. The adequacy of the Respondent’s described capability to provide a User Acceptance Test Report.

Score: This section is worth a maximum of 20 points. Each of the above components being worth the maximum points reflected below in the Standard Evaluation Criteria Scale.

Each response will be independently evaluated and awarded points based on the criteria and points scale using the Standard Evaluation Criteria Scale below.

STANDARD EVALUATION CRITERIA SCALE

SRC# 7 – Project Management Plan – SCORED

0. The Respondent should describe its ability to provide a Project Management Plan that includes the following:

a. An itemized list of activities that the Vendor shall undertake. These activities shall have established deadlines and timeframes.

b. Identification of interdependencies between activities in the Project Management Plan.

c. How the plan and milestones can be used for measuring performance of the Vendor for the duration of this Contract.

d. Key staff, including a Project Manager, who will perform all services related to the development and implementation of the Solution, and include a detailed description of the roles, duties and responsibilities of key staff.

Limit your written response to a maximum of 25,000 characters, exclusive of attachments (charts, tables, exhibits, etc.).

1. The adequacy of the Respondent’s described capability to provide a Project Management Plan that meets the requirements of Attachment B, Scope of Services.

Score: This section is worth a maximum of 5 points. Each of the above components being worth the maximum points reflected below in the Standard Evaluation Criteria Scale.

Each response will be independently evaluated and awarded points based on the criteria and points scale using the Standard Evaluation Criteria Scale below.

STANDARD EVALUATION CRITERIA SCALE

SRC# 8 – System Operations and Maintenance – SCORED

1. The Respondent should describe its ability to provide comprehensive operations and maintenance (O&M) services.

2. The Respondent should describe its ability to provide routine maintenance to include scheduled inspections, diagnostics, and preventative maintenance activities to ensure optimal performance and longevity.

3. The Respondent should describe its ability to provide operational support to include monitoring system performance and addressing operational issues as they arise; and technical support, troubleshooting, and corrective actions to maintain interrupted functionality.

4. The Respondent should describe its ability to provide software updates to include provision of software patches, updates, and upgrades necessary to maintain system security, stability and compliance; and ensure compatibility with any associated systems or platforms.

Limit your written response to a maximum of 30,000 characters, exclusive of attachments (charts, tables, exhibits, etc.).

1. The adequacy of the Respondent’s described capability to provide comprehensive operations and maintenance (O&M) services.

2. The adequacy of the Respondent’s described capability to provide routine maintenance to include scheduled inspections, diagnostics, and preventative maintenance activities to ensure optimal performance and longevity.

3. The adequacy of the Respondent’s described capability to provide operational support to include monitoring system performance and addressing operational issues as they arise; and technical support, troubleshooting, and corrective actions to maintain uninterrupted functionality.

4. The adequacy of the Respondent’s described capability to provide software updates to include provision of software patches, updates, and upgrades necessary to maintain system security, stability and compliance; and ensure compatibility with any associated systems or platforms.

Score: This section is worth a maximum of 20 points. Each of the above components being worth the maximum points reflected below in the Standard Evaluation Criteria Scale.

Each response will be independently evaluated and awarded points based on the criteria and points scale using the Standard Evaluation Criteria Scale below.

STANDARD EVALUATION CRITERIA SCALE

SRC# 9 – Proposed Subcontractors - UNSCORED:

The Respondent should list and describe any proposed subcontractors to which it will delegate the provision of services specified in the ITN. At a minimum, the description should include:

1. The full legal name of the proposed subcontractor.

2. A description of the type of service the subcontractor will provide.

3. Background information on the subcontractor’s corporation, the size, and resources, and years of experience in performing the delegated service(s).

Limit your written response to a maximum of 10,000 characters.

SRC# 10: Security Rating Score Requirements – SCORED

In accordance with Attachment B, Scope or Services, Section XI., Information Technology, Sub-Section T., the Agency will conduct an initial IT security risk score scan on the Respondent, as well as periodic or continuous security monitoring through an information security rating service, at the Agency's expense, to enable the Agency to effectively measure and mitigate the successful Respondent’s security risks. The Respondent will work with the Agency’s Security Rating Score Provider to define the relevant Respondent assets providing Agency services.

The adequacy of the Respondent’s security rating score by determining whether the Respondent has received:

1. A score in the top 90-100% of submitters;

2. A score in the top 80-89% of submitters;

3. A score in the top 70-79% of submitters;

4. A score in the top 60-69% of submitters;

5. A score in the top 50-59% of submitters; or

6. A score in the lower 0-49% of submitters.

Score: This Section is worth a maximum of 5 raw points as outlined below:

a. 5 points for a score in the top 90-100% of submitters;

b. 4 points for a score in the top 80-89% of submitters;

c. 3 points for a score in the top 70-79% of submitters;

d. 2 points for a score in the top 60-69% of submitters;

e. 1 point for a score in the top 50-59% of submitters; or

f. 0 points for a score in the lower 0-49% of submitters.

AHCA ITN 007-24/25, Attachment A, Exhibit A-4, Page 7 of 7