Customer+Satisfaction+Survey.docx
DOCX document 13 KB Posted
- Contract number
- 038-APT
- Issued by
- North Dakota
About this file
The document is a Customer Satisfaction Survey related to State Term Contract 038 for Professional Association Management Services. The survey is designed to collect feedback from participating agencies or organizations about a vendor's performance within a Professional Association Management Services Vendor Pool. The survey appears to be a standardized evaluation tool used to assess vendor capabilities and performance across multiple dimensions.
The survey provides a structured assessment framework with three primary rating categories: quality of work, ability to deliver requested services, and cost performance relative to the original proposal. Participants are asked to rate vendors on a scale from 1-5 for work quality, evaluate service delivery capabilities, and compare actual costs against initial proposals. The completed survey is intended to be emailed to a contract manager, with a copy sent to the respective contractor representative, suggesting this is part of a formal contract management and performance monitoring process for the state term contract.
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Other files
| File | Type | Posted |
|---|---|---|
| APT+Contract+2022-27.pdf | ||
| Amendment#+3+Final.pdf | ||
| Notice+of+Association+Mgmt+Services+Award+1.docx | DOCX document | |
| 038_State+Contract+Summary-APT-Updated.docx | DOCX document | |
| Amendment#+1.pdf | ||
| Participating+Addendum.docx | DOCX document | |
| Amendment#+2.pdf | ||
| Participating+Addendum+Amendment.docx | DOCX document | |
| Vendor+Response+Evaluation+Worksheet.docx | DOCX document |
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Text version
CUSTOMER SATISFACTION SURVEY
Contract 038 Professional Association Management Services Vendor Pool
Association
Date
Association Contact Name
E-Mail Address
Telephone Number
Vendor
Vendor Primary Contact(s) for this Participating Addendum
1. Rate the Vendor’s quality of work performed based on the requirements in the participating addendum:
Lower Quality |_|1 |_|2 |_|3 |_|4 |_|5 Higher Quality
Comments related to quality rating:
2. Rate the Vendor’s ability to deliver requested services:
|_|1 Total Capability to provide all requested services |_|2 Some Capability to provide all requested services |_|3 Lacking Capability to provide most requested services
Comments related to vendor ability to deliver requested services rating:
3. Rate the Vendor’s ability to complete the requirements in the Participating Addendum Request within the original proposal offer:
|_|1 Completed Participating Addendum Request at Higher Cost than Original Offer |_|2 Completed Participating Addendum Request at Cost Proposed in Original Offer |_|3 Completed Participating Addendum Request at Lower Cost than Original Offer
Comments related to cost rating:
Complete and email to contract manager for State Term Contract 038.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .