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Request for Proposal
Solicitation No. BPM006379
Capacity Development/Technical Assistance to Small Public Drinking Water Systems Arizona Department of Environmental Quality (ADEQ) 1110 W. Washington Street Phoenix, AZ 85007
Attachment 6 – Key Personnel
Answer all questions thoroughly in the spaces provided. Include a Key Personnel form (limit of one page) for each key personnel. Complete this form in full for each proposed key personnel to be involved in performing the services, carrying out the work. It is essential that the Contractor is capable of providing adequate staff of experienced certified/qualified personnel, capable of providing the services to be performed under this contract. If there are more than ten (10) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.
| 1 |
| Name: |
| Glenn Barnes |
| Job title: |
| Director |
| Location of Staff (local or out of state): |
| Out of state—North Carolina |
| Staff Level of Services per Pricing Sheet: |
| Principal |
| Length of employment with the company: |
| 5.5 years |
| Length of time in current role: |
| 5.5 years |
| Proposed percentage of overall time to be dedicated to the Services: |
| 20% |
| If applicable, length of time in related experience with large local, state or federal government agencies: |
| 18 years |
| Proposed position with regard to the Services: |
| Technical Assistance Provider and Trainer |
| Proposed primary responsibilities with regard to the Services: |
| Work directly with communities on rate studies, including affordability assessments and financial health assessments. Provide training to build financial and managerial capacity in the areas of rate setting, budgeting, financial management, asset management, water loss control, and emergency response planning. |
| Describe experience in performing Services similar to those that are to be assigned: |
| Mr. Barnes founded Water Finance Assistance and has been its director since its inception in 2019. In that capacity, Mr. Barnes has worked directly with dozens of small, rural, and Tribal communities, providing technical assistance on rate setting, affordability, water loss control, emergency response planning, promoting household water conservation, and accessing infrastructure funding. Mr. Barnes has also provided training to drinking water and wastewater professionals and has provided one-on-one assistance to utilities. He designed and taught a series of rate setting workshops in Iowa and has also designed and co-taught rate setting, asset management, and water loss workshops for the Inter Tribal Council of Arizona. Mr. Barnes has designed and offered dozens of webinars in partnership with RCAP on a range of financial and managerial topics, and he designed and taught a full-day workshop on budgeting and financial management under contract with the capacity development program in Virginia. He authored RCAP’s rate setting guidebook, contributed to EPA’s STEP Guide on rate setting, wrote a chapter on water finance for the Sac State guide on utility management, and designed training curricula on rate setting and affordability for both RCAP and AWWA. Mr. Barnes previously worked for RCAP and for the Environmental Finance Center Network. In his role with the EFC, he conducted over 75 full day workshops on financial topics, worked with dozens of small communities on financial management, and co-led the EPA-funded national Training and Technical Assistance Program for Small Water Systems. |
| List job-related certifications, training, and education: |
| Mr. Barnes has a BA in English Literature and a Master of Public Administration. |
Attachment 6 – Key Personnel
| 2 |
| Name: |
| Elora Arnette |
| Job title: |
| Associate Director |
| Location of Staff (local or out of state): |
| Out-of-state—Georgia |
| Staff Level of Services per Pricing Sheet: |
| Principal |
| Length of employment with the company: |
| 3 years |
| Length of time in current role: |
| .25 years |
| Proposed percentage of overall time to be dedicated to the Services: |
| 20% |
| If applicable, length of time in related experience with large local, state or federal government agencies: |
| 12 years |
| Proposed position with regard to the Services: |
| Technical Assistance Provider and Trainer |
| Proposed primary responsibilities with regard to the Services: |
| Work directly with communities on rate studies, including affordability assessments and financial health assessments. Provide training to build financial and managerial capacity in the areas of leadership development, customer communications, customer service, ethics, staff management, performance management, technical writing, and communicating effectively with your board. |
| Describe experience in performing Services similar to those that are to be assigned: |
| Ms. Arnette has worked with Water Finance Assistance since 2021 and has served as Associate Director since 2024. In her various roles with the organization, she has worked directly with small, rural, and Tribal utilities on improving finance and management, conducting rate studies and affordability assessments and helping utilities access infrastructure funding as well as creating workforce development plans and customer service plans for utilities. She has provided training on workforce retention, customer service, and customer communications for utilities and for state primacy agencies through ASDWA. Prior to joining Water Finance Assistance, Ms. Arnette worked for water utilities managing human resources and customer service. In those roles, she was responsible for the training and development of executive level leadership facilitating courses covering strategic planning, employee development and succession planning, executive presence, and public communications. She created a leadership competency model to define what core knowledge areas were most desirable in utility leaders and successfully implemented the program utility-wide. She was also responsible for identifying and developing future leaders and developing capacity in utility staff including skills such as public speaking and technical writing. |
| List job-related certifications, training, and education: |
| Ms. Arnette holds a BA in Spanish and French and a Master’s in Business Administration. She is certified as a Master Trainer by the Association for Talent Development and is both a certified professional with the Society of Human Resources Management and a certified Professional in Human Resources by the HR Certification Institute. |
Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22 image1.jpg