Attachment Seven - Mandatory Requirements with Jurisdiction Matrix-FInal.xlsx
XLSX spreadsheet 40 KB Posted
- Solicitation number
- RFP-123127
- Issued by
- Richmond City, Roanoke City, Virginia
About this file
This is a mandatory requirements matrix for the Virginia Lottery's iLottery System solicitation, detailing the technical and operational capabilities that prospective offerors must demonstrate. The document requires offerors to indicate their capability for each requirement using one of three response categories: "Yes - Currently in Production" (2 points), "Yes - Not Currently in Production" (1 point), or "No" (0 points). When selecting "Currently in Production," offerors must identify the applicable U.S. iLottery jurisdiction where the requirement is operational. The matrix encompasses comprehensive system requirements across multiple functional areas including infrastructure and data center specifications, system security and compliance, testing and quality assurance procedures, data integrations and player database functionality, retail sales support, reporting services, alerting mechanisms, audit requirements, player account management, responsible gaming controls, user interface design, accessibility standards, game services and sales capabilities, independent clearing system (ICS) requirements, payment processing and acceptance, payment issuance options, online claim center functionality, player communication services, promotion capabilities, loyalty program features, and customer service integration.
The mandatory requirements matrix serves as an evaluation tool for assessing offeror qualifications across approximately 300 specific system and service capabilities. Requirements span technical infrastructure elements such as geographically distributed data centers, redundancy configurations, backup systems, and disaster recovery capabilities, as well as regulatory and compliance requirements including ISO/IEC 20000 certification, WCAG 2.1 AA accessibility standards, and Virginia/ADA regulation compliance. The matrix addresses operational capabilities such as multi-game studio integrations, support for specific game providers (IWG, NeoGames, Inspired, EQL, Pollard, BRSL, SGI, AGS, and Allodium), and transaction processing volumes. Additional requirements cover player-centric features including deposit and spending limit controls, self-exclusion capabilities, multi-factor authentication, identity verification, geolocation services, and integration with responsible gaming and self-exclusion verification systems. The document does not specify pricing terms, set-asides, incumbent information, funding amounts, or contract duration in this particular file, as it functions solely as a technical evaluation matrix for the solicitation process.
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Mandatory Requirements w Jurisd
| Directions: | ||||
| Offeror shall indicate its capability for each requirement by selecting one (1) of the following responses: (a) Yes - Currently in Production (Offeror can provide and the requirement is currently in production/operation in a U.S. iLottery jurisdiction and identifying the applicable jurisdiction in the designated column), (b) Yes - Not Currently in Production (Offer can provide but the requirement is NOT currently in production/operation in a U.S. iLottery jurisdiction, or (c) No (Offeror cannot provide). Yes - Currently in Production equates to two points, Yes - Not Currently in Production equates to one point, and No equates to zero points. | ✅ Allowed responses (edit this list) | |||
| System Criteria | Response | Jurisdiction | Yes - Currently in Production | |
| System Overview | Yes - Not Currently in Production | |||
| Does the System follow recognized frameworks such as ISO/IEC 20000 for IT service management? | No | |||
| Has the System been inspected and approved by a reputable testing lab? | ||||
| Infrastructure | ||||
| Is the Primary Data Center located in the United States and conform to regulatory requirements? | ||||
| Does the proposed solution provide at least two geographically distributed availability zones? | ||||
| Does the Offeror provide at least two remote backup Systems that can handle all central gaming System functions?? | ||||
| Is the Backup Data Center or Parallel Data Center located in the United States and conform to regulatory requirements? | ||||
| Is the Backup Data Center or Parallel Data Center in an area that minimizes risk? | ||||
| Does the backup data center contain the most recent transactions allowing for a takeover? | ||||
| Is the backup data center configured to allow for an automated data center switch? | ||||
| Does the Wide Area Network connection provide routing of transactions to the backup as well as the primary data center? | ||||
| Are central gaming System functions available at the backup data center as well as being available remotely via communications from the primary data center? | ||||
| Are critical servers supported by protective redundancy? | ||||
| Does the critical server software maintain or exceed a release posture of N-2? | ||||
| Does one critical server component failure not cause a failure in another System? | ||||
| Does one critical server component failure not cause a loss of a transaction? | ||||
| Is the System equipped with redundancy in a manner that mitigates risk? | ||||
| Does the System allow for immediate access to players and System users in the case of failure in the active server? | ||||
| Does System scale performance to meet the needs of the Lottery with no degraded performance? | ||||
| Does the System have secured connectivity between the data centers, ICS, and player facing sites/apps? | ||||
| Do the servers have time-synchronizing mechanisms? | ||||
| Does the System allow for System and user logging? | ||||
| Does the System provide IDS and IPS reports? | ||||
| Does the logging meet the MUSL Rule 2 requirements? | ||||
| System Security | ||||
| Does the System support controls and procedures that allow the Lottery to audit all System access? | ||||
| Does the System allow Lottery to administer the Lottery user access to user functions? | ||||
| Does System comply with the principle of least privilege | ||||
| Does the System ensure the System is not vulnerable to unauthorized access, malware, or other threats? | ||||
| Does System log all changes? | ||||
| Does the System log all transaction for the lifetime of the contract? | ||||
| Is transaction data immediately available in real-time from a browser-based reporting System? | ||||
| Does the System maintain at least 24 months of transaction data on the browser-based reporting System? | ||||
| Does the System use unique transaction numbers for every transaction? | ||||
| Does the System ensure that transactions cannot be tampered with? | ||||
| Does the System monitor the network for data unauthorized access, manipulation of components/data? | ||||
| Does the System or network detect and handle any irregular activity? | ||||
| Does the System ensure integrity wherein no action can permit duplicate or unauthorized user or player identities or addresses to be established? | ||||
| Does the System use checksums or hash algorithms to verify integrity? | ||||
| Does the System have game monitoring capabilities? | ||||
| Testing and Quality Assurance | ||||
| Does the System alert Lottery and third parties of any downtime within requirements for QA environment? | ||||
| Does the System alert Lottery and third parties of any downtime within requirements for UAT environment? | ||||
| Can the Offeror provide secure test accounts or comparable removal of production prize? | ||||
| Can the Offeror provide test accounts for all environments for Lottery and third parties? | ||||
| Can Offeror conduct at least quarterly testing on age verification and geolocation? | ||||
| Does Offeror have the ability to provide a comprehensive automated testing framework? | ||||
| Does Offeror have a formal, document change control and configuration management procedure practice for all environments? | ||||
| Does Offeror generate a document describing any requested change, why it is required, and associated impact/planning? | ||||
| Does Offeror have a centralized change request repository? | ||||
| Does Offeror have procedural and controls in place to ensure on Lottery approved changes are made? | ||||
| Does Offeror use checksums and hash files along with accompanying logs for testing? | ||||
| Does Offeror document and catalog all version and release numbers, patch versions, etc. | ||||
| Are System components traceable and maintained by Offeror? | ||||
| Does Offeror track all changes made to the iLottery System? | ||||
| Does Offeror produce a configuration status report and inventory report for all System components? | ||||
| Does the Offeror provide real-time configuration status dashboards and monthly inventory reports? | ||||
| Does the Offeror provide and maintain comprehensive iLottery System documentation? | ||||
| Does the Offeror agree to provide access to a secure documentation portal with role-based permissions? | ||||
| Data Integrations | ||||
| Does the System support a player database that include all required features? | ||||
| Does the System log any changes to the player data? | ||||
| Does the System record all internal and external fund transfer information? | ||||
| Does the System record all player purchases and prizes won? | ||||
| Does the System record all promotions history for a player? | ||||
| Does the System record all responsible gaming activity? | ||||
| Does the System store and report player responses to surveys, segmentation, or other research activities? | ||||
| Does the System store a digital signature for the player? | ||||
| Does the System support real-time queries and reporting on the player database? | ||||
| Does the System store and report player data in regards to Loyalty activity? | ||||
| Does the System readily integrated with external communication Systems? | ||||
| Does the System provide analytics tracking support? | ||||
| Does the System automatically extract or acquire data from external sources? | ||||
| Does the System recognize the same player from two or more different data sources and merge to make one profile? | ||||
| Does the System define and apply business rules? | ||||
| Does the System allow the Lottery to readily access, query, and export analysis reports or segmented player lists? | ||||
| Does the System automate specific recurring processes? | ||||
| Does the System provide a data warehouse solution? | ||||
| Retail Sales Support | ||||
| Does the System support withdrawal vouchers? | ||||
| Does the System support digital wallet use at retail? | ||||
| Does the System support communication with the central gaming System? | ||||
| Does the System support coupon validation? | ||||
| Does the System support QR code deep linking? | ||||
| Does the System support integration with retailer websites and mobile apps to display games? | ||||
| Does the System support cross-promotion using redemption codes? | ||||
| Does the System track and report on all available data? | ||||
| Does the System support a coupon management System as defined? | ||||
| Does the System provide an affiliate program? | ||||
| Can the affiliate program convert all current affiliates and payments methods? | ||||
| Does the affiliate program provide web-accessible software to manage the workflow for the affiliate licensing process? | ||||
| Does the affiliate program provide web-accessible software for Lottery to manage program assets and materials? | ||||
| Does the affiliate program provide web-accessible software for Lottery to set commission rates globally and by affiliate? | ||||
| Does the affiliate program provide a web-accessible reporting System for Lottery to obtain comprehensive reports? | ||||
| Does the affiliate program provide a secure website for affiliates to view metrics? | ||||
| Reporting Services | ||||
| Does the Offeror provide ongoing support for reporting development, customization, and distribution? | ||||
| Does the Offeror automate and schedule reporting on a recurring basis? | ||||
| Does the System provide standardized wager and validation reports? | ||||
| Does the System provide customized and ad hoc reports? | ||||
| Does the Offeror provide a dashboard to report performance data down to the transaction level? | ||||
| Does the System provide reporting in a graphical format at the transaction level? | ||||
| Does the Offeror procure and integrate new or additional third party data? | ||||
| Does the System allow for monitoring of authentication rates on a real-time basis? | ||||
| Does the System generate a reconciliation report that applies all financial conditions? | ||||
| Can the System generate reporting that enables the Lottery to perform all balancing functions between central gaming System and ICS? | ||||
| Are reports that provide visibility into daily Online Play all automated? | ||||
| Does the System provide reporting related to wagers and wins of all games including third-party games? | ||||
| Does the reporting separate out information by game provider? | ||||
| Does the System loyalty program track player engagement? | ||||
| Does the System loyalty program have robust analytics capabilities? | ||||
| Does the System loyalty program provide real-time data? | ||||
| Does the System export files for tax reporting? | ||||
| Does the System export a file of expired prizes? | ||||
| Does the System expire player wallet balances? | ||||
| Does the System report on all promotions and redemption code activities? | ||||
| Does the System provide reporting related to the performance of geolocation services? | ||||
| Does the System log any parameters associated with identity verification? | ||||
| Does the System log ID on a player-specific basis? | ||||
| Does the System provide reports detailing the failure messages from registration attempts by quantity and type? | ||||
| Does the System provide reporting related to online claim center activities? | ||||
| Does the System provide the online claim center information in real-time? | ||||
| Does the System provide reporting that allows the Lottery to pull a manifest of all active and disabled users of the back-office System? | ||||
| Does the System integrate with BI software application? | ||||
| Does the System provide reports on use of responsible gaming tools? | ||||
| Does the System provide reports on all activities? | ||||
| Alerting | ||||
| Does the System have alerts configured to notify Offeror/Lottery of any out-of-norm payment issues for each individual payment method? | ||||
| Does System notify the Lottery within 24 hours of a suspected or know data breach? | ||||
| Does System provide alerting to the Lottery for any material/significant changes to the Production environment? | ||||
| Does System have configurable reporting to automatically raise alerts for multiple accounts on one (1) device? | ||||
| Does System have configurable reporting to automatically raise alerts for multiple accounts using same payment method? | ||||
| Does System have configurable reporting to automatically raise alerts for attempt to register more than one account to the same name, date of birth, SSN, and/or other unique identifier? | ||||
| Does the Offeror investigate and address suspected fraud, id theft, or multiple accounts? | ||||
| Is the System setup to meet anti-money laundering standards? | ||||
| Does the System alert VAL and third parties to the failure of file transfers sent and received by the System? | ||||
| Does the System alert VAL and third parties to the failure of reports sent by the System? | ||||
| Does the System notify Offeror/Lottery of other risks to the operations or other anomalous activity? | ||||
| Audit Requirements | ||||
| Does Offeror facilitate an audit of all Systems to confirm regulatory compliance? | ||||
| Player Accounts | ||||
| Does the System interface display all player activity? | ||||
| Does the System provide identity authentication? | ||||
| Does the System provide age verification? | ||||
| Does the Offeror have tools to prevent and detect fraudulent activity? | ||||
| Does the System ensure that players are only able to create one account per person? | ||||
| Does the Offeror provide KYC services? | ||||
| Does the System provide one account that supports all iLottery features including online play and lottery rewards? | ||||
| Does the System let players upload and transfer documents securely? | ||||
| Does the System perform geolocation of players and restrict access? | ||||
| Is the System able to prevent the use of virtual private networks (VPNs), proxy services, location spoofing tools, or other anonymizing or obfuscating technologies for the purpose of conducting transactions? | ||||
| Does the System support a secure method for player login including multi-factor authentication? | ||||
| Does the System support single sign-on for player application integration? | ||||
| Does the System have capabilities to restrict player accounts from login? | ||||
| Does the System support a secure method for players to initiate and complete password resets? | ||||
| Does the System support mass password resets? | ||||
| Does the System set a schedule for automated forced password resets? | ||||
| Does the System disallow players from using a set number of most recent passwords? | ||||
| Does the System support a player's ability to update their account info? | ||||
| Does the System provide an electronic wallet? | ||||
| Does the System monitor and track all deposits and claims? | ||||
| Does the System securely store and maintain player PII? | ||||
| Does the System have multiple back-office user roles to limit access? | ||||
| Does the Offeror catch and prevent fraudulent accounts? | ||||
| Does the System store all relevant player information? | ||||
| Does the System allow for players to update their information after security checks? | ||||
| Does the System allow the data and history to be accessible to players through UI? | ||||
| Does the System allow for accounts to be marked to have limited activities for Lottery staff? | ||||
| Does the solution enable direct API access to information contained in individual System widgets? | ||||
| Does the System allow for a view of overall account activity with configurable timeframes? | ||||
| Does the System support a pre-paid program (Online Cash)? | ||||
| Does the System allow for deep linking? | ||||
| Does the System have player account customization capabilities? | ||||
| Does the System have a unique transaction number for every transaction? | ||||
| Are the transactions able to be tracked and reviewed? | ||||
| Does the Offeror provide a scalable solution for concurrent players? | ||||
| Does the Offeror provide a scalable solution for transaction capacity? | ||||
| Does the Offeror provide a scalable solution for unique wagering capacity? | ||||
| Responsible Gaming | ||||
| Does the System allow for deposit, spending, wagering limits with configurable timeframes (i.e. daily, weekly, monthly)? | ||||
| Does the System allow the CSC to exclude players for set periods? | ||||
| Does the System allow players to easily set cool-off periods and self-exclusion periods? | ||||
| Does the System meet the Internet Responsible Gambling Standards (as set forth by NASPL, NCPG, WLA, etc.)? | ||||
| Does the System have voluntary self-exclusion? | ||||
| Does the System allow for self-exclusion based on individual games, all games, type of game, or any activity? | ||||
| Does the System identify any player with an established account who is enrolled in VEP to prevent the player from logging in and receiving promotional messaging? | ||||
| Does the System prevent any person enrolled in VEP from establishing an account? | ||||
| Does the System re-enable a player's account upon removal from VEP? | ||||
| Does System allow players to define periods of exclusion from accessing the System from 12 hours to a lifetime with increments? | ||||
| Does the System ensure during the exclusion period, the player will not be able to access any online games? | ||||
| Does the System ensure that any balance classification eligible for withdrawal can be issued back to the player prior to and during the exclusion lockout? | ||||
| Does the System update all communication Systems including third-party Systems in real-time of a player exclusion event? | ||||
| Does the System not notify the player when the self-exclusion has expired? | ||||
| Does the System allow Lottery to establish min/max/default RG settings for player accounts? | ||||
| Does the System have capabilities for players to define personal limits, within defined time periods, for deposit and loss amounts? | ||||
| Does the System allow players to instantaneously enable stricter settings while imposing buffer periods for any attempts to increase limits? | ||||
| Does the System allow players to assign play session time limits? | ||||
| Does the System automatically trigger prompts that remind the player how long they have been playing in a session? | ||||
| Does the System provide RG messaging after a selected period of play? | ||||
| Does the System continuously display a timer on the play screen for the duration of game play? | ||||
| Does the System display a player's "Amount Won" and "Amount Played" fields during a play session? | ||||
| Does the System display a win/loss statement with configurable timeframes? | ||||
| Does the System integrate into external self-exclusion verification Systems or gambling blocking software? | ||||
| User Interface Components and Integration | ||||
| Does the System have a single and integrated web, mobile, and app experience to players for Rewards, play, and all other player-facing features? | ||||
| Does the System not require players to migrate to a different URL domain or mobile app to engage with any individual aspect of the iLottery program? | ||||
| Does the System provide a method whereby a player can login to the site one time and remain logged in throughout the entire experience including any Lottery maintained or third-party portions? | ||||
| Does the System provide UI components for each player-facing feature of the System that can integrated into the Lottery site and mobile that is response to device type and screen size? | ||||
| Does the transaction history include all listed items? | ||||
| Is the System UI designed to be mobile-first? | ||||
| Does the System have the ability to support shopping cart sessions for users? | ||||
| Do the shopping cart functions have the ability to be built in a manner by which they can integrated into one or more shopping carts designs and platforms? | ||||
| Is the shopping cart functionality supported and customized for non-logged in users, new registrants, and registered users with a player wallet balance? | ||||
| Does the System have the ability to provide capabilities to retain shopping cart contents, for returning players, when purchase is not completed? | ||||
| Does the shopping cart allow players to select and save their favorite numbers? | ||||
| Does the shopping cart allow player to enter and apply promotional codes | ||||
| Does each UI component have the ability to be made available as an API service that can be integrated with? | ||||
| Do the API services have the ability to highly scalable with constant availability and redundancy to support capacity needs of the site? | ||||
| Do API have the ability to support the shopping cart so that all draw games can be sold through a third-party shopping cart? | ||||
| Does the System have the ability to support APIs for all online play? | ||||
| Does the System have the ability to include a notification area where secure messages can be sent to players? | ||||
| Does the Offeror have the ability to provide personalization services? | ||||
| Does the System have the ability for UI components to dynamically display content, images, and messaging that is personalized to individual players? | ||||
| Does the System have the ability to support Lottery designed player journeys and back-end scenarios that will update in real-time? | ||||
| Does the System have the ability to provide testing directly or through integration with a Lottery-approved UI and content testing System? | ||||
| Accessibility | ||||
| Does System comply with Virginia/ADA regulations and statues? | ||||
| Is the System compliant with WCAG 2.1 AA standards? | ||||
| General Games Services | ||||
| Does the System sell draw and eInstant games? | ||||
| Does the System integrate draw games from remote game servers? | ||||
| Does the System integrate eInstant games from remote game servers? | ||||
| Is System able to directly integrate or through an aggregation solution of third-party studios? | ||||
| Does the System support IWG games? | ||||
| Does the System support NeoGames games? | ||||
| Does the System support Inspired games? | ||||
| Does the System support EQL games? | ||||
| Does the System support Pollard games? | ||||
| Does the System support BRSL games? | ||||
| Does the System support SGI games? | ||||
| Does the System support AGS games? | ||||
| Does the System support Allodium games? | ||||
| Can the System shut off any game at any time within 15 minutes of receiving notification? | ||||
| Does the System have controls to enable sales of a game only after the Lottery's direction? | ||||
| Does the System reporting include third-party games? | ||||
| Does the System allow game monitoring and reporting including the ability to log and time stamp errors? | ||||
| Does the System have the ability to provide the minimum reporting requirements by platform, provider, and game? | ||||
| Game Sales | ||||
| Does the System accommodate multiple game studio integrations for eInstant games? | ||||
| Does the System accommodate multiple game studio integrations for Draw Games? | ||||
| Does the System support the integration of eInstants to registered players? | ||||
| Does the System support the installation of eInstant games? | ||||
| Does the System sell eInstant games to registered players? | ||||
| Does the System have a demo mode that plays identical to Money utilizing the same prize structure? | ||||
| Can the System add games quickly? | ||||
| Can the System modify games quickly? | ||||
| Can the System remove games quickly? | ||||
| Has the System handled the launch of at least five games in one month? | ||||
| Does the System handle multi-state progressive jackpots? | ||||
| Does the System handle linked progressive jackpots? | ||||
| Does the System handle daily progressive jackpots? | ||||
| Has the System sold Vsports? | ||||
| Has the System sold Mega Millions? | ||||
| Has the System sold Powerball? | ||||
| Has the System sold an in-state lotto game with instant add-on? | ||||
| Has the System sold an annuity Draw Game like Cash4Life, Lucky for Life, or Millionaire for Life? | ||||
| Has the System sold multiple daily games? | ||||
| Has the System sold online-only raffles with experiential prizes and progressive prizes? | ||||
| Does the System sell single ticket Draw Games? | ||||
| Does the System sell multi-ticket draw games? | ||||
| Does the System sell autorenewals/subscriptions for draw games? | ||||
| Does the System have minimum play duration parameters? | ||||
| Does the System identify winners, dollar amounts of the win, and number of wins for each draw? | ||||
| Does the System limit plays on sequence of numbers or play combinations? | ||||
| Does the System offer parimutuel prizes? | ||||
| Does the System sell multiple consecutive drawings? | ||||
| Does the System have multi-draw stepdown capabilities? | ||||
| Does the System provide multiple sets of favorite numbers for each game? | ||||
| Does the System offer Draw Games offered at retail that have short duration drawings without integration into the retail System? | ||||
| Does the System have subscriptions that can be easily cancelled by a player, Lottery, or automatically? | ||||
| ICS | ||||
| Does the Offeror provide an independent, third-party ICS application that operates at near real-time for all draw games? | ||||
| Does the ICS provided meet compliance rules? | ||||
| Does the ICS reporting have an automated balancing process? | ||||
| Does the System transmit transactions to the ICS in near real time? | ||||
| Does the ICS automatically generate and issue reports electronically? | ||||
| Does the ICS provide audit reports for balancing and reconciliation? | ||||
| Does the ICS organize and format reports identical to their gaming System counterparts? | ||||
| Does the System transmit all wagering, promotional, and prize related transactions to the ICS? | ||||
| Does the System track all wagering, promotional, and prize related transactions from third-party Systems? | ||||
| Does the System send independent transactions to each of at least two (2) distinct environment? | ||||
| Does the System use appropriate error handling to avoid being out of balance? | ||||
| Does the System immediately report any issues relating to balancing? | ||||
| Does the ICS subOfferor maintain the ICS application software? | ||||
| Is the ICS subOfferor available 24/7 and 365 days? | ||||
| Does the ICS Offeror include backup/recovery capabilities for current or previous day's transactions? | ||||
| Payment Requirements | ||||
| Does the Offeror have a bank account that will hold all Player Wallet funds? | ||||
| Is the Offeror's bank account FDIC insured? | ||||
| Is the Offeror's bank account held in the trust of the Lottery? | ||||
| Does Offeror have one or more methods to ensure funds remain secure against risks? | ||||
| Is the Offeror compliant with all imposed regulations? | ||||
| Does Offeror meet PCI requirements? | ||||
| Does Offeror support open architecture for integrating banking services? | ||||
| Does System maintain robust transaction routing capabilities for alternative banking services? | ||||
| Payment Acceptance | ||||
| Does the System provide all necessary components and services to accept financial transactions from players and to issue financial payments to players? | ||||
| Is the System configured to easily switch to additional service providers? | ||||
| Does the System provide a solution that accepts payments from all major debit cards | ||||
| Does the System accept PayPal? | ||||
| Does the System accept Apple Pay? | ||||
| Does the System accept Venmo? | ||||
| Does the System accept online banking? | ||||
| Does the System accept cash equivalent (PayNearMe)? | ||||
| Does the System accept funding through retail vouchers? | ||||
| Is the System enabled to redeem prepaid instruments (Online Cash)? | ||||
| Does the System have the ability to provide an account and owner verification process for funding? | ||||
| Does the System have the ability to not assess fees to players in certain scenarios? | ||||
| Does the System provide a feature that allows a registered player to purchase a game without funding a wallet? | ||||
| Does the System include the capability to configure minimum purchase and deposit amounts by payment method? | ||||
| Does the System issue refunds to players? | ||||
| Does the System save previously used payment types in a manner that is secure and meets any PCI requirements? | ||||
| Does the System allow players to remove a saved payment type from their profile? | ||||
| Does the System retain any historical reporting of changes to the payment type? | ||||
| Does the System place a specific payment instrument on hold within a player account while also supporting the ability to re-enable the payment type? | ||||
| Payment Issuance | ||||
| Does the System provide methods by which a player can quickly withdraw winnings available in Player's Wallet? | ||||
| Does the System allow withdrawal to debit cards? | ||||
| Does the System allow withdrawal to ACH? | ||||
| Does the System allow withdrawal to PayPal? | ||||
| Does the System allow withdrawal to Apple Pay? | ||||
| Does the System allow withdrawal to Venmo? | ||||
| Does the System allow withdrawal to online bank transfers? | ||||
| Does the System have withdrawal at retail with vouchers? | ||||
| Does the System allow the player to withdraw any denomination? | ||||
| Is the System configurable to have minimum and maximum withdrawal amounts? | ||||
| Can the System place a specific payment instrument on hold within a player account? | ||||
| Does the System provide all necessary validations to ensure that AML and other regulations are performed properly? | ||||
| Does the System display separate claims statuses for multiple claims requests? | ||||
| Does the System claims tracker notify players of action required? | ||||
| Online Claim Center | ||||
| Does the System have configuration capabilities to issue immediate prize payment to a player without any manual intervention? | ||||
| Does the System support numerous claim thresholds? | ||||
| Does the System handle prizes that have a cash option or annuity prize option? | ||||
| Does the System handle processing of all prize payments to players? | ||||
| Does the System provide ease of use for Lottery staff? | ||||
| Does the System allow Lottery staff to view any claims and details? | ||||
| Does the System trigger automated messages to players? | ||||
| Does the System allow the Lottery to view and download correspondences and send a customized message? | ||||
| Can the System apply an offset against a pending prize claim and log any necessary comments? | ||||
| Does the System track offset payments separately and available for reporting? | ||||
| Does the System separately collect, manage, and track multiple offsets? | ||||
| Does the System automatically calculate tax withholdings for standard federal and state rates? | ||||
| Does the System provide W2-Gs to players and other required tax info? | ||||
| Does the System keep W2-G information for at least the most recent three years? | ||||
| Does the System allow the player to request different forms for different periods? | ||||
| Do all the System forms adhere to FTI rules? | ||||
| Does the System provide a summary of total daily federal and state withholdings? | ||||
| Does the System automatically place prize claims on hold based upon criteria/thresholds? | ||||
| Does the System retain any documentation related to claims for each player that are compliant? | ||||
| Does the System remove any tax withholdings and offsets and initiate final credit to the player wallet? | ||||
| Does the System allow the Lottery to mark a claim as approved? | ||||
| Does the System support a two-person verification process before the claim is approved? | ||||
| Does the System allow for exception claims and overrides that do not meet the defined workflow? | ||||
| Does the System facilitate online claims of tickets sold at retail? | ||||
| Does the System allow for online prize payments of any amount? | ||||
| Does the System allow minimum and maximum thresholds to be set? | ||||
| Does the System automatically track and report on unclaimed prizes? | ||||
| Player Communication | ||||
| Does the System provide services for email? | ||||
| Does the System provide services for SMS? | ||||
| Does the System provide services for push notifications? | ||||
| Does the System provide services for pop-ups? | ||||
| Does the System provide services for in-app messages? | ||||
| Does the System support sending messages through these means to players for transactional purposes? | ||||
| Does the System support sending messages through these means to players for marketing purposes? | ||||
| Does the System allow players to manage opt-in communication preferences? | ||||
| Does the System manage transactional notifications and marketing notifications? | ||||
| Is the System able to be directly used by the Lottery? | ||||
| Can the System allow for 390M emails? | ||||
| Can the System allow 30M SMS messages? | ||||
| Is the System adaptable to handle increased volume? | ||||
| Does the System maintain different workflows, triggers, templates, and campaigns without interruption? | ||||
| Does the System provide a notification module to automatically trigger player notifications? | ||||
| Does the System have a dedicated IP? | ||||
| Does the System establish customized and automated player segments? | ||||
| Does the System allow the Lottery to compose templates and custom messages? | ||||
| Can the System import HTML templates? | ||||
| Can the System allow the Lottery to design and build customized email templates? | ||||
| Does the System allow the Lottery to use pre-built email templates and customized templates? | ||||
| Does the System allow the Lottery to personalize content blocks based on behavioral and demographic segmentation? | ||||
| Does the System allow the Lottery to compose emails for both desktop and mobile emails? | ||||
| Does the platform allow the Lottery to preview emails? | ||||
| Does the System have the ability to save and store Lottery templates? | ||||
| Does the System allow for dynamic elements based on personalization? | ||||
| Does the System handle ad-hoc and triggered emails on specific days/times? | ||||
| Does the System populate customizable fields in automated/triggered alert emails? | ||||
| Does the System allow the Lottery to preview HTML rendering across platforms/devices? | ||||
| Does the System allow the Lottery to send test emails to internal lists? | ||||
| Does the System allow the Lottery to conduct A/B testing and access email performance? | ||||
| Does the System provide email deliverability services that provide recommendations and guidance? | ||||
| Does the System provide de-duplication capabilities to ensure that a single record does not receive multiple emails? | ||||
| Does the System allow for the Lottery to create and manage suppression lists? | ||||
| Does the System prioritize messaging in other campaigns to manage touchpoints? | ||||
| Does the System customize email sends based on time zone and activity? | ||||
| Does the System provide mobile-optimized pop-ups that requests an email address for up to five additional segment fields? | ||||
| Does the System allow for the pop-up to be triggered upon website entry? | ||||
| Does the System provide tools to measure effectiveness of campaign and marketing programs? | ||||
| Does the System provide necessary reporting? | ||||
| Promotion Capabilities | ||||
| Does the System define and accept a wide variety of promotion codes that can be redeemed by players to trigger an offer? | ||||
| Can the System issue multiple promotion codes concurrently? | ||||
| Does the System capture the promotion codes in reporting or extraction? | ||||
| Does the System allow promotion codes that can be issued as unique to a single player or available to all players? | ||||
| Does the System allow promotion codes that can be set as one-time use or multi-use? | ||||
| Does the System provide a single promotion codes that can be used in all available entry locations? | ||||
| Can the System assign free games to players? | ||||
| Does the System support variable parameter settings? | ||||
| Does the System allow free games to be assignable with a variety of criteria? | ||||
| Does the System configure offers that provide a percentage or fixed-value bonus? | ||||
| Does the System provide automated and manual bonuses? | ||||
| Does the System support eligibility dates? | ||||
| Does the System support expiry dates? | ||||
| Does the System ensure that self-excluded players do not receive promotional materials? | ||||
| Does the System allow for discounts by percentage and/or fixed dollar amounts? | ||||
| Does the System provide unique identifier numbers for each promotion? | ||||
| Can the System run varying promotions concurrently? | ||||
| Does the System allow for customized interval reporting? | ||||
| Does the System schedule promotions for different days of the week and different times? | ||||
| Does the System have automated promotions that can be scheduled? | ||||
| Does the System create and target segment audiences? | ||||
| Does the System target non-depositors with special offers? | ||||
| Does the System provide free online games, bonus money, or free draw games as a registration incentive? | ||||
| Can the System run multiple promotions of the same type to different audiences concurrently? | ||||
| Can the System run multiple promotions with promotional codes concurrently? | ||||
| Can the System provide draw games subscriptions in 6 or 12 month increments? | ||||
| Does the System have promotional capabilities for all games regardless of studio? | ||||
| Does the System have promotional capabilities that can be personalized based on player activity? | ||||
| Loyalty Program | ||||
| Does the loyalty program integrate with the same account as the PAM? | ||||
| Does the loyalty program support multiple tiers through point accumulation? | ||||
| Does the loyalty program reward players based on engagement and transactional activities? | ||||
| Can the loyalty program consume purchases made at retail and online? | ||||
| Does the loyalty program offer coupons for retail? | ||||
| Does the loyalty program offer coupons for online? | ||||
| Does the loyalty program have promotional drawings functionality? | ||||
| Does the System have gamification campaign abilities? | ||||
| Does the System track all points by the player? | ||||
| Does the System expire points and provide multiple prior notifications to players? | ||||
| Does the System allow for configuration by calendar months? | ||||
| Does the System show full player account history? | ||||
| Does the System allow the Lottery to awards points to players as needed? | ||||
| Does the System lave for redemption of points for rewards through direct UI interfaces or third-party? | ||||
| Does the System allow for points to be spent to earn any reward? | ||||
| Does the System directly or though end points used by third-party provide point earning through ticket entry? | ||||
| Does the System allow for points to be assigned based on the purchase price of the ticket? | ||||
| Does the System manage no less than nine loyalty tiers? | ||||
| Does the System allow for the configuration to the number of points required to enter each tier? | ||||
| Does the System allow a player to move up to a new tier instantly after earning the points? | ||||
| Does the System allow a player to move to a lower tier based on lower spending? | ||||
| Does the System have a configurable "grace period" before the tier is lowered? | ||||
| Does the System integrate with Lottery Systems to share drawing data? | ||||
| Does the System have the ability to conduct drawings as a back-up to the Lottery? | ||||
| Does the System have the ability to support an Online Community? | ||||
| Does the loyalty program support a robust badgification program for all player types? | ||||
| Does the System provide authorized personnel with the capability to access and modify player loyalty accounts? | ||||
| Does the System enable designated staff to make corrections to player accounts, merge duplicate accounts, and award loyalty points? | ||||
| Does the System share loyalty program data with the Lottery to be loaded into the Lottery's data warehouse? | ||||
| Does the loyalty program providing reporting? | ||||
| Does the System provide a real-time dashboard? | ||||
| Does the System allow the lottery to view transactional and engagement information? | ||||
| Customer Service | ||||
| Does the customer service integrate into the mobile app/website help widget? | ||||
| Does the System allow players to make inquires via required methods? | ||||
| Does the customer service allow for a branded template? | ||||
| Does the System allow tiered administrative access? | ||||
| Does the customer service solution communicate with multi-lingual players specifically including English and Spanish? | ||||
| Is the customer solution data maintained and accessible for the life of the contract? | ||||
| Does the customer service provide an automated prompt System? | ||||
| Does the customer service provide a robust email System? | ||||
| Does the customer service track all aspects of the communication? | ||||
| Does the customer service incorporate a library of scripted replies? | ||||
| Does the customer service handle automation scripts for immediate replies? | ||||
| Does the customer service allow for escalation to a manager? | ||||
| Does the customer service provide an intelligent interactive chatbot service? | ||||
| Is the customer service chatbot customizable? | ||||
| Does the customer service provide the Lottery with direct access to CSC System components? | ||||
| Does the customer service receive and transfer case history notes and live calls? | ||||
| Does customer service allow designated staff the ability to view player info? | ||||
| Does the System provide real-time monitoring of agent calls and activity? | ||||
| Can the System redeploy all communications? | ||||
| Does the System provide a real-time customer service dashboard? | ||||
| Does the System record player calls? | ||||
| Does the System provide reports on required info? | ||||
| Does the customer service setup problem cases, track resolutions, and establish follow-up protocols? | ||||
| Is the CSC located in the Continental US? |
File details come from the government source that posted it. Updated .