Attachment B FINAL.xlsx

This is a Service Level Metrics and Performance Reporting attachment for Roswell Park Comprehensive Cancer Center's Managed Service Provider (MSP) for Temporary Staffing Services procurement in New York. The attachment establishes evaluation criteria for vendors across three primary staffing categories: Locum Tenens/Allied Health (supporting approximately 6 FTEs annually), Non-Clinical/Professional Staffing (approximately 40 FTEs annually), and Executive & Faculty Interim Placement (approximately 3 FTEs annually). The Locum Tenens/Allied Health category encompasses 24 medical specialties including anesthesiologists, hospitalists, oncologists, nurses, therapists, and other clinical support roles, all positioned in Western NY locations. The Non-Clinical/Professional Staffing category includes administrative support, patient access, human resources, finance and revenue cycle, information technology, supply chain and procurement, facilities and support services, and specialized professional roles. The Executive & Faculty Interim Placement category covers executive leadership positions (C-suite, vice presidents, service line leadership), clinical leadership roles (department chairs, medical directors, program directors), and academic/research faculty positions.

Vendors are required to report performance data over the preceding 12 months across five standardized metrics: Number of Requests, Number of Positions Filled, Average Number of Days to Fill, Average Number of Days to Submission, and Fill Rate. The RFP allows Roswell Park discretion to award a single MSP for all services, partial services to multiple vendors, or to forego awards under this RFP in favor of separate procurement actions. The organization reserves the right to make multiple awards as deemed in its best interest. No incumbent vendors have been identified as holding identical or substantially similar contracts within the past five years. Vendors submitting proposals must clearly define their capabilities and limitations, particularly regarding their ability to service all three staffing categories or specific segments thereof.