Attachment 7 - QASP.docx

ATTACHMENT 7

QUALITY ASSURANCE SURVEILLANCE PLAN

A. The Quality Assurance Surveillance Plan (QASP) is the Government’s plan to ensure the Contractor provides the required support services and adheres to the quality standards as specified in the Performance Work Statement (PWS). Both the Contractor and the Government will agree to the terms of the contract. During the life of the contract, administrative procedures such as inspections, documentation and retention of records, which reflect the Contractor’s performance, will be retained.

B. The Contractor shall also maintain all records of performance for a minimum of six (6) months after the completion of this contact.

C. The Contracting Officer’s Representative (COR) will monitor performance to ensure services are received and carried out in accordance with the standards set forth in the PWS. This monitoring shall be done via Government inspection and review of the various reports and documentation generated in performance of the support requirements. This QASP will be used to monitor compliance with contract terms and conditions, identify nonconforming services to determine appropriate action. This plan sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract and is subject to the unilateral change by the Government without modification of the contract. All work required by the contract is subject to surveillance whether or not specifically included in the plan. When the Contractor performance fails to achieve the acceptable performance standards and is clearly the fault of the Contractor, the COR will prepare a Contract Discrepancy Report (CDR) and forward it to the Contracting Officer (KO) to issue to the Contractor. In response to the CDR, the Contractor shall explain within seven working days, in writing, why performance was unacceptable, how performance will be returned to acceptable standards and how recurrence of the problem will be prevented in the future. The KO will evaluate the Contractor’s explanation and determine the appropriate action(s).

1. Inspections: The COR is responsible for technical oversight of the Contractor’s performance. The COR’s duties shall include, but are not limited to, assurance of the completion of work in a quality manner, resolution of quality concerns, and payment for services rendered. This responsibility includes the determination of adequacy of services performed by the contractor in accordance with the terms and conditions of the contract. The COR will perform inspections on behalf of the Government and will confer with the Contractor regarding any problems encountered in the performance of the work.

2. Deficiencies: Once an inspection has been conducted, the Contractor and KO will be notified via electronic mail of its results. Inspections will be documented on a pass/fail basis. When a failed inspection occurs, the Contractor shall be allowed the time to correct all noted deficiencies. The Contractor should resolve the deficiencies as documented by the COR in the failed inspection report. The COR will perform a re-inspection and further assess the area or item of concern once again on a pass/fail basis.

3. Re-Performance of Work: When the Contractor re-performs services as a result of the inspections defined in this section, and the Contractor does not meet the standards identified in the PWS, the Government may desire that the work be re-performed prior to the completion of the contract. If this is the case, the Contractor shall perform the service at no additional cost to the Government.

4. Performance Measures. Performance Measures will be assessed on a Pass and Fail Grading System as defined below:

D. Method of Surveillance. There are various surveillance methods used to monitor contract performance and compliance. When selecting the appropriate method, the COR will take into consideration task criticality, task complexity, time availability, and mission requirements. The following methods of surveillance will be used to assess contract performance under this contract:

1. Periodic Surveillance (daily, weekly, monthly, quarterly, etc.) of Contractor performance, reports and other deliverable documentation will be conducted by the COR. The COR will determine the frequency necessary to ensure the Contractor’s performance and work product complies with the standards set forth in the PWS.

2. Customer Complaints will be used by the COR to evaluate Contractor performance. Upon receipt of a customer complaint, the COR will conduct an investigation to validate the complaint and to confirm whether the Contractor’s reported performance constituted a discrepancy.

E. Procedures. The COR will perform inspections to ensure Contractor compliance with the appropriate paragraphs in the PWS, other government requirements, and the Contractor’s own procedures, and will record the results of the inspections, noting the date and time. If inspection indicates a performance standard is not met, the KO will notify the Contractor of the deficiency for correction. The Contractor will be given a reasonable time after notification to correct the unacceptable performance. The length of time allowed to correct the problem will depend upon the requirement, complexity of corrective action(s) and the deficiency. The Contractor will notify the KO if the time allowed for correction is not adequate. The COR will not consider the correction action(s) until all deficiencies have been corrected and determined by the COR to be adequate (Government follow-up). Contractor non-responsiveness, deficiencies not adequately addressed or corrected after notification of such, or estimated dates of completion that are not acceptable to the COR will be forwarded to the KO for action.

F. The chart below provides timely and quality performance standards for specific requirements already stated in the PWS:

CUI

SP3300-25-Q-0034

Page of

TIMELINESS AND QUALITY

PWS

Paragraph Reference

required to perform

surveillance

within 1 workday

complaints

Specified in the PWS

emergent issues and

in the PWS

consultation

PWS

Government

1 workday of receipt.

within 30 calendar days

complaints

training as

respirator

specified in the

PWS.

for operational changes and/or

PPE.

confined space

requirements.

regulatory requirements.

Customer complaints