Attachment 3 03012023 TSOW 2 - Accounts Receivable.pdf

Enterprise Services Center (ESC)

FINANCIAL SERVICES

Task Statement of Work (TSOW)

Accounts Receivable Billing & Revenue Branch

ATTACHMENT 3

March 01, 2023

Version 1

Statement of Work Accounts Receivable Billing & Revenue Branch, AMK-320

Financial Services Support Contract March 01, 2023

Introduction and Overview The Financial Services Division of the Enterprise Services Center (ESC) excels in providing financial management services within the Government. Currently, we provide these services for the entire Department of Transportation (DOT) as well as five non-DOT agencies.

Scope General: The contractor shall provide all personnel, management, supervision and other items or services as necessary to perform financial support related to administrative and accounting services as identified in the statement of work below. Please reference the contract SOW for general requirements. The contractor will work tasks as assigned for

AMK-320.

Description of Work:

Accounting Clerk

• Process accounts receivable transactions Receivables transactions include, but are not limited to: deposits, receipts, collections, and invoices. Processing of these transactions will be in accordance with standard operating procedures and metrics.

• Provide audit documentation Provided-by-client (PBC) audit documentation is required for audits of accounts receivable transactions – both internal control audits as well as external agency audits.

Because of the nature of the task requirements, the deposit duties do not qualify for teleworking. All deposit activities are to be performed at MMAC.

Accounts Receivable Accountant – tasks may include (but not limited to) the following:

• Maintain accounting operations for accounts receivable activity, collections, transfers of costs, and adjustments

• Identify and analyze problems that may occur in the processing of recording transactions

• Collect and analyze data by applying accounting policies and procedures to record routine transactions

• Review transactions posted by Accounting Clerks and recommend changes necessary to ensure proper accounting and reporting of funds

• Assist and/or prepare routine and/or special reports on a monthly, quarterly, and yearly basis on a national level

• Monitor appropriations and analyze financial transactions to ensure data is correct and compliant with regulations

• As the level of Accountant increases, provide written explanation to auditors, managements, program managers, and others who review the statements concerning the complex data contained in the reports

• Assist with Delphi Quarterly Release Testing in various test instances as it relates to job function specific tasks to ensure system viability and reliability.

• Assist with patch migration testing and BPI new feature testing as needed for Delphi system and BPI improvements

ESC standard operating procedures will be provided by ESC. These are living documents and may require periodic updates and/or changes.

Reporting

All labor expended shall be substantiated by a summary sheet for the invoiced period listing employee name, date, labor category, number of hours actually worked and supported by the information/report from CMIS. The summary should also include a narrative describing the work performed during the month and description of issues or difficulties.

Travel

Travel is not required for this task.

Work Schedule

Contractor support shall report to duty location Monday thru Friday. Contractor must be present during core hours – 9:30 am to 11:00 am and 1:00 pm to 2:30 pm daily. Contractor shall neither report to work before 6 am nor work later than 6 pm unless approved in advance by COR.

Program requirements may dictate work to be performed at times and days other than those prescribed. Under these circumstances, the COR may authorize workload. In an instance where the work is “Over and Above” the CO may negotiate the change.

For Telecommuting, reference PWS Paragraph 2.10. These are the general requirements for teleworking. When task assignments require performance at the duty location; teleworking is not an option for the position. In this task, some duties of the Accounts Receivable Accounting Clerk (deposit duties) cannot be performed in a remote location.

Communications Skills: Contractor personnel should be able to effectively communicate with other individuals at all levels within organizations and with differing economic, social, cultural or educational backgrounds. They should have skills in oral and written communications and the ability to exercise tact in dealing with others in a courteous and diplomatic manner.

Quality Assurance Government personnel may from time-to-time observe Contractor operations. These personnel will not interfere with Contractor performance.

At no time shall the Contractor’s personnel be supervised by FAA managers or other FAA or Government personnel. FAA will provide, as needed by the Contractor, limited assistance in the form of technical and policy guidance through the assigned COR.

Performance Requirements The contractor service requirements are summarized into Task Deliverables that relate directly to the mission. The acceptable quality levels (AQL) briefly describes the minimum acceptable quality levels of service required for each requirement. These thresholds are critical to mission success. The Method of Surveillance and Corrective Actions/Disincentives shall be provided as an attachment in the QASP.

Task Deliverable(s) Applicable Standard(s) Acceptable Quality Levels (AQL) Process Deposits Global Deposit Process Accurately complete the recording of checks and cash received by mail – 100% of the time.

Process the checks and cash received by mail the same day received – 100% of the time.

Accountants Reconciliations, audit participation, software testing completed within the established timeframes.

Task COR: Cindy Drummond, cindy.drummond@faa.gov, 405 954-1877 mailto:cindy.drummond@faa.gov

Enterprise Services Center (ESC)