Attachment_2_-_Scope_of_Services.docx

Appendix A Scope of Services

SCOPE OF SERVICES AND STANDARDS OF PERFORMANCE

FOR AS-NEEDED GENERAL MITIGATION, ABATEMENT, TESTING, AND REMEDIATION OF HAZARDOUS MATERIALS, AND RELATED RESTORATION SERVICES Bidding Packages shall be issued for each facility or facilities to be serviced. Each Bidding Package shall include specific terms and conditions in the specifications for the Contract Service Order (CSO) award. No terms and conditions in the Bidding Package are intended to conflict with the terms and conditions of the Master Agreement for if - and as-needed general building maintenance and repair work at various City-owned and/or operated facilities; however, if a conflict exists, the terms and conditions of the Master Agreement For if - and as-needed general building maintenance and repair work at various City-owned and/or operated facilities shall govern. In the event of an emergency, a request for services will be sent by RED to no less than three (3) Contractors with Master Agreements and followed with a CSO within three (3) business days of the initial request for services. If a Bidding Package is not issued for a bid or quotation, the terms and conditions in the Scope of Services and Standards of Performance in Appendix A shall be used.

The scope of work shall include the furnishing of all labor, materials, equipment and services necessary for and incidental to procure professional if-and-as-needed mitigation, abatement, testing, and remediation of hazardous materials, and related restoration services at City-owned and/or operated facilities at various locations within the City & County of San Francisco. Some service locations may be historic or 24/7 public safety properties.

Note: Contractor will be responsible for all permits, fees, building inspections and other requirements in connection with the execution of the scope of work. If additional work not related to the scope of work is required, the contractor shall notify the contract manager in writing of any discrepancies and submit a written proposal if work can be performed by contractor. Contractor will comply with all Federal, State and local regulations and follow outlined procedures.

I. GENERAL TASKS

A. Response & Stabilization

i. Mobilization within two (2) hours of Notice to Proceed (NTP); establish Incident Command, site safety plan, and communication protocol.

ii. Emergency flood response, including but not limited to sandbagging and installation of emergency fencing.

iii. Utility control:

1. Isolate water supply, secure electrical circuits in wet areas, lock-out/tag-out affected mechanical systems.

iv. Initial hazard survey:

a. Identify slip/trip, electrical, structural, biological, chemical hazards; set PPE levels accordingly.

v. Source control:

1. Stop active leaks, install temporary caps, isolation valves, or bypass as needed.

vi. Protection of unaffected areas:

1. Lay floor protection, cover sensitive equipment, install negative-pressure containment, and post signage.

vii. Abatement of hazardous materials not limited to the cleanup, removal, abatement and or remediation of asbestos, black water lead, arsenic, mercury, PCB’s, transformers, ballasts, paints, chemicals, soils, thinners, toners, cleaning supplies, waste oils, mold, sewage, and pigeon/bird waste;

1. Presume Asbestos-Containing Materials in suspect building materials pending survey; engage a ‑qualified industrial hygienist hazmat consultant for sampling/interpretation; implement regulated areas and PPE in line federal, state, and local regulations.

2. Large scale abatement of hazardous materials which must be removed or encapsulated as a part of repair and maintenance activities;

3. Abatement or removal of hazardous materials, asbestos and/or lead based paint for safe operations for both contractors and tenants to occupy the damaged space. proceed;

4. Immediate repairs must be made, and the repair work cannot proceed until abatement issues are resolved;

viii. Inspect assemblies, materials, and contents;

1. map affected areas;

2. define drying goals.

B. Wastewater extraction and pumping:

i. Remove standing sewage with appropriate recovery equipment and transport for proper disposal.

ii. Deploy pumps, wet vacuums, and other approved equipment to remove standing wastewater.

iii. Route wastewater to approved sanitary disposal points or temporary containment systems.

C. Category 3 (“Black Water”) Remediation

i. Selective demolition

1. Remove porous materials in contact with black water (e.g., carpet, pad, insulation, gypsum board below flood line, MDF cabinetry toe-kicks), plus any delaminated finishes.

ii. Cavity access:

1. Open walls/soffits to chase wet assemblies, remove baseboards and wet drywall to a straight, uniform cut (e.g., 2'–4' flood cuts as justified by moisture readings).

iii. Cleaning & disinfection:

1. First pass: Physical removal of gross contamination.

2. Second pass: Detergent cleaning and agitation of remaining surfaces.

3. Third pass: Application of EPA-registered disinfectant per label (dwell time observed).

iv. HEPA vacuuming:

1. After dry cleaning/abrasive methods where applicable.

v. Microbial prevention:

1. Where growth is observed/suspected, follow IICRC S520 work practices (containment, negative air, engineering controls).

D. Structural Drying & Environmental Control

i. Psychrometric plan:

1. Place dehumidifiers, air movers, and temperature control to reach target GPP/RH and material moisture content.

ii. Monitoring:

1. Daily readings—ambient RH/temperature/GPP, material moisture (pin/pinless), and differential pressure across containments.

iii. Adjustments:

1. Rebalance equipment, reposition air movers, add heat or desiccant as needed to achieve drying curve targets.

2. Criteria for completion:

a. Materials at or below pre-loss/industry-accepted moisture thresholds; no visible/suspected microbial growth; odors eliminated.

E. Environmental Testing & Clearance

i. Post-remediation verification (PRV): Engage independent industrial hygienist to perform visual inspection and, as indicated, surface/air sampling.

ii. Clearance criteria: Meet Owner/AHJ-approved thresholds; document lab reports and chain-of-custody.

iii. Release of containment: Only after written clearance and Owner approval.

F. Fire and Smoke Restoration

i. Conduct an initial assessment to determine fire, heat, and smoke impacts.

ii. Secure the site as needed, including board‑up, temporary shoring, and hazard mitigation.

iii. Implement safety controls for structural hazards, electrical hazards, and air quality concerns.

iv. Clean soot, ash, and smoke residues from affected surfaces using industry‑standard methods (HEPA vacuuming, dry/wet cleaning, media cleaning, etc.).

v. Clean HVAC systems, diffusers, and ductwork if affected by smoke migration.

vi. Protect unaffected areas using containment barriers and negative air filtration where appropriate.

vii. Apply deodorization techniques appropriate to the level of smoke impact (e.g., thermal fogging, hydroxyl treatment, activated carbon filtration).

viii. Remove odor‑impacted porous materials that cannot be effectively restored.

ix. Continue treatment until odor sources are eliminated, not just masked.

G. Reconstruction & Restoration

i. Framing & sheathing repairs:

1. Replace compromised studs, plates, blocking, and sheathing to code.

ii. Mechanical Plumbing and Electrical (“MEP”) repairs:

1. Plumbing: Replace failed pipe sections, fittings, and insulation; pressure test and commission.

2. Electrical: Replace damaged conductors, receptacles, GFCIs, devices, and any equipment exposed to black water or other materials per electrician of record.

3. Heating Ventilation and Air Conditioning (“HVAC”): Clean/inspect ductwork that was in affected zone; replace water-damaged insulation.

iii. Insulation & drywall: Install new insulation (R-value to code), moisture-resistant drywall where appropriate; tape/finish up to Level 4/5 if needed.

iv. Structural Repairs

1. Repair or replace structural framing removed or damaged during remediation.

2. Reinforce building elements to meet current code, if required.

3. Perform inspections to verify structural integrity prior to closing walls or ceilings

v. Restore doors, frames, hardware, windows, and trim as required.

vi. Finishes:

1. Prime/paint, reinstall baseboards, flooring (carpet/LVT/tile), casework, ceilings, and sealants.

vii. Fixture & trim:

1. Reinstall doors/hardware, cabinetry, millwork, and any specialty finishes.

viii. Commissioning & QA:

1. Function test systems; confirm no leaks; verify finish quality and color match or approved variance.

II. DOCUMENTATION

A. Response

i. On-call twenty-four (24) hours a day, seven (7) days a week

ii. On site within two (2) hours of an emergency service call B. Initial moisture mapping & photographs:

i. Document extent; create baseline for drying or remediation plan.

C. Transport and clean/dry confidential documentation with chain of custody secure procedures.

D. Damage verification and itemization E. Damage documentation, video, and photography F. Services provided on 24-hour on-call basis, often including late night and early morning hours, and holidays.

G. Services may be required at more than one location simultaneously.

III. HAZARDOUS MATERIALS REMOVAL

A. Response

i. On-call twenty-four (24) hours a day, seven (7) days a week

ii. On site within two (2) hours of an emergency service call B. Services provided on 24-hour on-call basis, often including late night and early morning hours, and holidays.

C. Some projects shall require the waste to be removed immediately upon discovery.

D. Services may be required at more than one location simultaneously.

IV. CONTROLLED DEMOLITION & DEBRIS MANAGEMENT

A. Selective Removal

i. Remove unsalvageable porous materials impacted by Category 3 (sewage/black water) and visibly mold‑colonized materials; bag/wrap and stage for disposal. (Follows S500 removal rules for Category 3 and EPA mold guidelines.)

B. Asbestos Containing Material Handling (If Present)

i. Wet, double‑bag/wrap; label containers with required asbestos hazard warnings; maintain chain of custody; store in lined roll‑offs if bulk; no dry handling.

C. Waste Logistics

i. ID number acquisition (temporary or permanent) for generator; schedule registered transporter; complete uniform hazardous waste manifest; deliver to permitted Treatment, Storage, and Disposal Facility/landfill or Very Small Quantity Generator event (if eligible).

V. NOTICE OF RESTORATION START OF WORK

A. The Contractor shall notify Real Estate Division at least three (3) business days prior to starting restoration work.

VI. DISPOSAL OF WASTES AND DISPOSAL CHARGES

A. The contractor will transport Real Estate Division waste to facilities approved by Real Estate Division. In general, wastes will be shipped to facilities that are associated with the contractor either through some form of common ownership or through a preferred business relationship. The Real Estate Division reserves the option to direct waste shipments to other facilities. The Real Estate Division also reserves all options to contact facilities directly regarding waste acceptance, waste management options, and pricing.

B. Waste must be disposed of in a manner approved by the Real Estate Division. In approval of disposal facilities, the Real Estate Division will consider cost, environmental factors, liability, and compliance with San Francisco requirements for businesses doing business with the City.

C. The contractor will provide the Real Estate Division with reports on the disposition of wastes shipped to its facilities. Each report will provide specific information on where and how wastes are managed for each manifest or bill of lading line item shipped to the contractor’s facilities for which a final treatment or disposal has not been previously reported. The reports will be provided to the Real Estate Division within thirty days of the end of each calendar quarter. The reports shall name the disposal facilities at which the wastes are managed and the specific management or treatment method (landfill, incineration, neutralization, fuel blending, etc.). Waste management codes or simple certificates of disposal will not be sufficient.

D. For disposal facilities that are not associated with the contractor through common ownership, the contractor will pay disposal costs to the disposal facilities and will bill the Real Estate Division for reimbursement. The contractor will be reimbursed for the actual cost as evidenced by the invoice from the disposal facility to the contractor plus a fifteen (15) percent charge of the cost.

E. The contractor is not precluded from offering disposal and pricing options based upon their separate arrangements with disposal facilities

VII. SCHEDULING

A. If the area is presently occupied, the contractor shall arrange a schedule with Real Estate Division.

VIII. TIME ALLOWED FOR COMPLETION

A. Time allowed for full performance of the Contract Service Order will be issued by Real Estate Division based on the needs of individual projects.

IX. COMPLETION OF WORK

A. All work shall be completed in a manner satisfactory to the Real Estate Division.

X. OBTAINING PLANS AND SPECIFICATIONS

A. Plans and specifications are available at Real Estate Division, 25 Van Ness Avenue, Suite 400, San Francisco, California 94102.

XI. INSPECTION OF THE SITE

A. The Contractor shall inspect the location of the work and familiarize himself or herself with the conditions under which the work shall be performed, and verify that all conditions, dimensions and specifications are as indicated on the drawings prior to submittal of bid. Do not proceed with affected work until any variations or discrepancies are resolved by Real Estate Division.

XII. PROTECTION OF PROPERTY

A. Keep construction area broom clean. All work shall be done in neat, clean and professional manner. Protect from damage all materials, construction, utilities and other items and appurtenances not scheduled for demolition. Any damage that should occur shall be repaired as incidental work under the contract at no additional cost to the City.

XIII. DEBRIS

A. All dirt, rubbish and debris caused by the work shall be hauled away by the contractor. Premises will be left in a clean and orderly condition at the completion of each day's work.

XIV. DEMOLITION

A. Demolition is not limited to what is shown on the drawings. The intent of the drawings is to indicate the general scope of the work required. Notify Real Estate Division of any discrepancies.

XV. MATERIALS

A. All work and materials shall be new unless otherwise noted.

XVI. ASBESTOS

A. If during the course of the work performed it is discovered that there is a potential for disturbing asbestos containing material, work must be suspended immediately until it is determined that it is safe to proceed and/or adequate control measures have been established.

XVII. ASBESTOS INFORMATION

A. Attached hereto and incorporated by reference as though fully set forth herein.

XVIII. STANDARDS AND REGULATORY COMPLIANCE

A. All work to comply with applicable federal, California State, and City and County of San Francisco regulations governing the work performed under this agreement.

B. Requirements for Hazardous Materials Projects

i. For Hazardous Materials Mitigation, Abatement, Testing, Remediation of Hazardous Materials, and Related Restoration Services, Contractors must meet the requirements stated herein.

ii. The Contractor shall be able to provide soft and mass demolition, fireproofing, re-insulation, roof repair, electrical, and painting capabilities typically incidental with asbestos and lead abatement work. Such capability may be obtained from in-house staff, joint venture firms, or by subcontracting.

iii. The Contractor will be required to rapidly resolve hazardous materials issues. Since most of the buildings are public facilities, the City will place emphasis on strict adherence to safe abatement practices. Consequently, the Contractor shall provide work practices in full compliance with legal requirements and conformance to professional standards for hazardous materials abatement.

iv. The Contractor shall be responsible for restoring the work area and auxiliary staging areas used during the hazardous material abatement process to conditions equal to or better than the original conditions.

v. The Contractor shall comply with all federal, state, and local regulations regarding Real Estate Division and disposal of waste.

vi. Some projects shall require the waste to be removed immediately upon discovery. The City, at its option, may choose to take responsibility for waste storage and disposal. The City reserves the right to approve/disapprove waste disposal sites. If the City so desires, the Contractor shall assume responsibility for waste disposal. Waste disposal decision shall be made on a case-by-case basis. This will include selection of waste transportation firms and disposal sites. Since the City is the "generator” in these cases, any standard industry efforts in the areas of waste minimization and/or recycling that may reduce the City's long-term liability are to be implemented.

vii. The Contractor shall assume full responsibility for issuing proper notifications to federal, state, regional and local authorities with jurisdiction over hazardous material abatement projects.

viii. The Contractor shall provide medically fit and safety-trained workers qualified to work in hazardous environments. During maintenance, repair and remodeling activities, it is common to encounter suspect asbestos, lead, and other hazardous materials.

ix. The Contractor shall provide properly trained personnel for work in contaminated, toxic, and hazardous environments. This training shall be the 40-hour and/or the 24-hour Hazardous Waste Operations and Emergency Response Training Program (HAZWOPER), and the associated 8-Hour annual refresher training in accordance with 29 CFR, 1910.120 and 8 CCR 5144.

x. The Contractor shall provide workers who are AHERA accredited to perform asbestos related work in accordance with the requirements of the AHERA final rules as published in the April 20, 1987, Federal Register.

xi. The Contractor shall provide workers who possess the Department of Public Health Related Construction Certification for work that disturbs any amount of lead containing materials, whether or not the expected exposures is above or below the CAL/OSHA PEL.

xii. The Contractor shall provide workers who have complied with the Respiratory Protection Program in accordance with 29 CFR 1910.134 and 8 CCR 5192.

xiii. The Contractor shall provide, on each job site, and at all times, at least one person trained in first aid or CPR, and an emergency safety plan with phone numbers and diagrams of each job site. The Contractor shall provide an updated Health and Safety plan, and Injury and Illness Prevention Plan, and attend/hold Safety Meetings as required by specific projects.

xiv. The Contractor shall be required to maintain a complete logbook of daily activities and job site entry and exit for each project. At the completion of the job, the Contractor will submit copies of the logbook and other activities outlined in the specifications to the City, and/or the oversight Contractor. The Contractor shall not begin the hazardous material abatement without first having called the City’s Project Coordinator and/or oversight Contractor assigned to this project with a work schedule of the abatement.

xv. The Contractor shall provide personal protective equipment to its abatement personnel in full compliance with Federal and State OSHA requirements for safety, respiratory protection, and protective clothing. The Contractor shall be required to maintain medical monitoring records for hazardous material abatement workers, as required by law. The Contractor bears full and complete liability for adherence to the respiratory protection program, as required by law.

xvi. The Contractor shall provide submittal(s) as specified by the City and its oversight Contractor. Submittal will typically include project daily report, personal analytical air sampling results, workers documentation, hazardous materials documentation, hazardous waste manifests, other waste disposal records and other project specific records. The City may elect to retain 10% of project invoices pending receipt of properly completed project submittals.

xvii. For each project, the City shall instruct the Contractor to provide submittals on a case-by-case basis, varying with the nature and duration of the project.

xviii. The City shall approve all change order work prior to the performance of the work.

xix. The Contractor shall follow the requirements of the City and County of San Francisco, San Francisco Public Works - Asbestos and Lead-Based Paint Projects Master Abatement Specifications.

xx. The Contractor shall follow the requirements of specific Work Plans developed by the City or its Contractor for the specific project. The Contractor shall sign off on the work plan, and also ensure that the information in the Work Plan be transferred to the Contractor's foreman and abatement workers. A copy of the Work Plan should be given to the Contractor's supervisor/foreman to have on-site.

xxi. The Contractor shall ensure that the certifications and medical testing required of its abatement workers is current prior to start of each project, and provide documentation.

xxii. The Contractor shall conduct onsite dioctylphthalate (DOP) challenge testing of all its HEPA equipment on site prior to the start of each job, and ensure that the containment it installs maintains its negative pressure.

xxiii. The Contractor shall use a calibrated manometer (when needed), and provide the manometer print out to the City’s oversight Contractor at the end of the work shift.

xxiv. The Contractor shall build a transparent view window on the containment, when containment is required.

xxv. The Contractor shall inspect all of its equipment and shower pans (when used at City’s projects) before and after its use, and ensure that such equipment is not contaminated. The Contractor shall filter, collect and properly dispose of any wastewater/rinse water from its showers.

xxvi. Codes and Regulations for Hazardous Materials Abatement Projects C. The Contractor to ensure that all work conforms to, but not be limited to:

i. The Asbestos Hazard Emergency Response Act (AHERA).

ii. The Federal OSHA regulations for asbestos and lead construction work, respiratory program, worker’s right to know, construction standard, and construction safety orders found in Title 29, Code of Federal Regulations (CFR).

iii. The Cal/OSHA regulations for asbestos and lead construction work, respiratory program, hazard communication, and general industry safety orders found in Title 8, California Code of Regulations (CCR).

iv. The United States Department of Housing and Urban Development (HUD) lead-based paint guidelines.

v. The California Department of Health Services (DHS) Lead regulations and respiratory protection standard found in Title 17, CCR.

vi. The City and County of San Francisco, San Francisco Public Works - Asbestos and Lead-Based Paint Projects Master Abatement Specifications.

vii. Public Works’ Hazardous Materials Master Abatement Specification dated July 2003.

viii. The California Health and Safety Code (H&SC).

ix. Title 26, CCR – Toxics and Title 22 – Environmental Health.

x. The California Public Contract Code.

xi. The Bay Area Air Quality Management District (BAAQMD), and the California Air Resource Board (CARB) rules and regulations.

xii. The City and County of San Francisco Municipal Code (Building Code), Chapter 36 – work practices for exterior lead-based paint.

xiii. The City and County of San Francisco Health Code.

xiv. The City and County of San Francisco, San Francisco Public Works (Public Works) Standard Specifications and Plans. The Standard Specifications and Standard Plans are accessible online at http://sfpublicworks.org/services/standards-specifications-and-plans.

xv. The Codes and Regulations of the City and County of San Francisco.