Attachment 1a - Merchant Services Description_including E-CHECK.pdf

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Attached to
Services 2246180914 Merchant Services and Payment Gateway Services
Solicitation number
2246180914
Issued by
Multnomah County, Oregon

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This document is a Merchant Services Description attachment for the City of Portland, Oregon's procurement of Merchant Services and Payment Gateway Services, involving multiple city bureaus including Portland Parks and Recreation, Portland Bureau of Transportation, Bureau of Development Services, Fire Department, Police Bureau, Water Bureau, and others. The City seeks a single qualified vendor to provide integrated merchant and payment gateway services supporting multiple payment channels (American Express, Discover, Mastercard, Visa, Debit, and E-Check/ACH) across retail, point-of-sale, mail-order/telephone, and e-commerce channels. Proposals are due August 18, 2026, and the contract will have an initial term with five optional one-year renewals, not exceeding ten years total. Vendors must demonstrate at least five years of experience serving Level 1 and public sector clients of comparable scope and complexity, maintain PCI/PA DSS certification, achieve 99.99% uptime availability, and provide 24/7 multi-channel support available 6 a.m. to midnight Pacific time.

The attachment details the City's current estimated annual sales volume across all bureaus and payment channels, totaling approximately $715.16 million in transactions across 11.5 million individual transactions, providing prospective vendors with baseline volume data for pricing purposes. Pricing will be structured as not-to-exceed rates detailed in Exhibit A with annual maintenance fees thereafter, with all payments issued via electronic fund transfer net thirty calendar days from invoice receipt. The vendor must hold qualified depository status per Oregon Revised Statute 295, maintain the City as Merchant of Record, ensure direct settlement within one business day, and provide comprehensive security features including role-based access controls, ADA compliance at WCAG 2.2 level AA, encryption and tokenization, backup and disaster recovery capabilities, and fraud detection. Insurance requirements include $2 million commercial general liability, $2 million automobile liability, $2 million technology errors and omissions/cyber liability, and $5 million crime insurance with employee dishonesty coverage.

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Other files

File Type Posted
RFP No. Doc2269316678 Addendum 1.pdf PDF
RFP Doc2246180914 Attachment 3 - RESPOND TO BID OPPORTUNITY (RFX) ON SAP BUSINESS NETWORK .pdf PDF
RFP No. Doc2269316678 Addendum 3.pdf PDF
RFP Doc2246180914 Proposal Response Packet.docx DOCX document
RFP Doc2246180914 Project Information Packet.docx DOCX document
RFP No. Doc2269316678 Addendum 2.pdf PDF
RFP Doc2246180914 Appendix A - Requirements.xlsx XLSX spreadsheet
RFP Doc2246180914 Attachment 4 - Total Overall Cost.xlsx XLSX spreadsheet
RFP Doc2246180914 Attachment 2 – Sample Contract.pdf PDF

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Attachment 1a: Merchant Services Description (Estimated Annual Sales Volume ) including E-CHECK(ACH)0 0 - - - - - - - - - - -

Bureau Channel Type Gateway AMEX VOL AMEX TRANS DISCOVER VOL DISCOVER TRANS MASTER VOL MASTER TRANS VISA VOL VISA TRANS DEBIT VOL DEBIT TRANS E-CHECK (ACH) VOL E-CHECK (ACH) TRANS TOTAL SALES TOTAL TRANS Portland Bureau of Trasnsportation Retail Flowbird/Arrive 59,107.40$ 7,181 -$ - 205,917.00$ 25,047 1,281,700.77$ 152,199 -$ - - - 1,546,725.17$ 184,427 Portland Bureau of Trasnsportation Retail Flowbird/Arrive 57,316.00$ 7,405 -$ - 225,614.90$ 27,434 992,956.60$ 130,900 -$ - - - 1,275,887.50$ 165,739 Portland Bureau of Trasnsportation Retail Flowbird/Arrive 7,946.60$ 1,442 -$ - 55,693.80$ 9,113 242,306.85$ 41,421 -$ - - - 305,947.25$ 51,976 Portland Bureau of Trasnsportation Retail Flowbird/Arrive 17,339.00$ 3,301 -$ - 53,656.35$ 9,962 289,096.80$ 56,330 -$ - - - 360,092.15$ 69,593 Portland Bureau of Trasnsportation Retail Flowbird/Arrive 501.20$ 136 179.60$ 46 3,267.20$ 828 11,420.60$ 3,327 -$ - - - 15,368.60$ 4,337 Bureau of Development Services MOTO NIC 23,029.80$ 50 265.44$ 2 19,445.72$ 66 99,643.62$ 324 -$ - - - 142,384.58$ 442 Portland Bureau of Trasnsportation E-Commerce NIC -$ - -$ - 15.00$ 3 852.00$ 21 -$ - - - 867.00$ 24 Portland Parks and Recreation Retail POS 64,237.77$ 3,521 8,762.44$ 576 121,623.91$ 7,275 752,278.40$ 45,412 -$ - - - 946,902.52$ 56,784 Bureau of Technology Services-Pnrinting and Distribution-BIBSRetail POS -$ - -$ - 1,078.66$ 5 5,531.33$ 16 -$ - - - 6,609.99$ 21 Portland Parks and Recreation Retail Converge 53,319.00$ 9,838 22,174.75$ 3,897 232,813.08$ 38,623 1,145,103.97$ 186,068 -$ - - - 1,453,410.80$ 238,426 Fire Department MOTO NIC 101,875.40$ 231 427.50$ 5 201,383.01$ 445 863,703.07$ 2,072 -$ - - - 1,167,388.98$ 2,753 Portland Bureau of Trasnsportation Retail POS 60,175.40$ 5,706 5.00$ 1 278,168.00$ 26,957 1,772,824.00$ 166,016 -$ - - - 2,111,172.40$ 198,680 Bureau of Development Services E-Commerce NIC 7,279,143.32$ 3,402 116,580.41$ 164 12,000,462.07$ 14,722 42,487,409.64$ 41,685 -$ - 17,573,564 3,340 79,457,159.36$ 63,313 Portland Bureau of Trasnsportation Retail POS 678.22$ 9 -$ - 1,115.95$ 53 12,178.68$ 384 -$ - - - 13,972.85$ 446 Portland Bureau of Trasnsportation Retail Flowbird/Arrive 270,731.40$ 69,651 -$ - 967,436.95$ 244,983 5,305,392.75$ 1,335,931 -$ - - - 6,543,561.10$ 1,650,565 Bureau of Development Services Retail POS 458,744.77$ 79 10,721.00$ 7 444,362.89$ 175 2,353,087.11$ 794 -$ - - - 3,266,915.77$ 1,055 Portland Parks and Recreation E-Commerce Converge 415,693.21$ 7,280 69,421.40$ 2,029 928,132.07$ 18,547 5,110,001.55$ 114,151 -$ - - - 6,523,248.23$ 142,007 Portland Parks and Recreation Retail POS 320,661.90$ 5,367 57,794.90$ 1,094 633,860.77$ 11,847 4,060,836.68$ 76,792 -$ - - - 5,073,154.25$ 95,100 Portland Parks and Recreation Retail POS 66,486.30$ 2,460 13,937.80$ 653 167,920.11$ 7,122 987,685.38$ 41,512 -$ - - - 1,236,029.59$ 51,747 Portland Parks and Recreation Retail POS 11,859.48$ 55 349.00$ 16 20,815.53$ 199 169,447.15$ 1,490 -$ - - - 202,471.16$ 1,760 Office of the Chief Administrative Officer Retail POS 58,629.00$ 2,065 22,873.00$ 809 246,604.00$ 8,783 1,364,491.00$ 49,353 -$ - - - 1,692,597.00$ 61,010 Portland Parks and Recreation Retail Converge 104,773.71$ 20,795 42,452.32$ 8,148 328,350.87$ 58,569 1,800,623.14$ 321,588 -$ - - - 2,276,200.04$ 409,100 Attorney's Office/Office of the Chief Administrative OfficerE-Commerce NIC 5,008.78$ 835 408.50$ 50 53,479.92$ 9,480 43,923.08$ 5,033 -$ - 395 7 103,215.38$ 15,405 Police Bureau E-Commerce NIC 3,187.19$ 173 2,347.50$ 206 71,077.00$ 5,629 28,951.58$ 2,183 -$ - 213 20 105,775.77$ 8,211 Bureau of Emergency Communications E-Commerce NIC 638.59$ 12 -$ - 1,845.79$ 80 3,382.35$ 156 -$ - 24 7 5,890.46$ 255 Water Bureau Retail POS -$ - 2,150.19$ 5 16,773.03$ 61 198,277.21$ 592 -$ - - - 217,200.43$ 658 Bureau of Financial Services MOTO POS -$ - 7,075.00$ 86 58,316.99$ 695 465,489.28$ 5,264 -$ - - - 530,881.27$ 6,045 Portland Bureau of Trasnsportation E-Commerce NIC 122,793.24$ 36 -$ - 258,024.92$ 99 674,299.40$ 376 -$ - - - 1,055,117.56$ 511 Police Bureau Retail POS -$ - -$ - 1,589.00$ 4 7,558.00$ 21 -$ - - - 9,147.00$ 25 Fire Department E-Commerce NIC 118.00$ 15 12.00$ 1 1,583.50$ 122 2,587.00$ 196 -$ - - - 4,300.50$ 334 Fire Department E-Commerce NIC 34,342.66$ 375 415.00$ 7 212,290.82$ 1,331 250,668.17$ 2,710 -$ - 77,091 747 574,807.93$ 5,170 Portland Parks and Recreation Retail Converge 132,742.89$ 3,764 30,257.25$ 1,290 391,840.03$ 16,370 2,214,892.13$ 105,792 -$ - - - 2,769,732.30$ 127,216 Portland Bureau of Trasnsportation MOTO Converge 1,471,334.40$ 375,300 402,832.15$ 96,790 3,524,153.05$ 844,945 19,227,067.55$ 4,624,926 -$ - - - 24,625,387.15$ 5,941,961 Police Bureau E-Commerce NIC 57,675.00$ 928 2,825.00$ 87 151,500.00$ 1,755 452,426.00$ 7,317 -$ - 88,050 886 752,476.00$ 10,973 Fire Department E-Commerce NIC -$ - -$ - 1,400.00$ 12 8,400.00$ 50 -$ - - - 9,800.00$ 62 Portland Parks and Recreation E-Commerce NIC -$ - -$ - 2,000.00$ 2 23,850.00$ 26 -$ - 3,000 3 28,850.00$ 31 Bureau of Development Services E-Commerce NIC 896.12$ 55 255.00$ 17 2,215.57$ 161 14,596.73$ 916 -$ - 165 11 18,128.42$ 1,160 Prosper Portland E-Commerce Authorize.Net -$ - -$ - 262,022.21$ 1,090 1,394,920.38$ 5,470 -$ - - - 1,656,942.59$ 6,560 Portland Parks and Recreation E-Commerce NIC 1,968.00$ 4 -$ - 11,047.00$ 17 18,221.00$ 40 -$ - - - 31,236.00$ 61 Portland Bureau of Trasnsportation E-Commerce NIC 11,849.00$ 155 3,854.00$ 55 46,986.00$ 555 154,388.00$ 1,850 -$ - 3,772 50 220,849.00$ 2,665 Portland Bureau of Trasnsportation E-Commerce NIC 56,294.75$ 292 666.25$ 4 97,819.75$ 500 434,833.50$ 2,490 -$ - 35,569 211 625,182.75$ 3,497 Portland Parks and Recreation MOTO Converge -$ - 9,142.70$ 2,106 73,085.51$ 15,581 405,624.81$ 85,531 -$ - - - 487,853.02$ 103,218 Bureasu of Environmental Services E-Commerce NIC 20,861.00$ 14 -$ - 295,636.57$ 107 480,141.61$ 114 -$ - 57,608 29 854,246.91$ 264 Portland Bureau of Trasnsportation E-Commerce NIC 1,584.00$ 16 396.00$ 4 3,762.00$ 38 14,454.00$ 148 -$ - - - 20,196.00$ 206 Bureau of Financial Services E-Commerce Converge -$ - 275,271.85$ 644 3,537,027.13$ 6,385 17,453,707.93$ 33,023 -$ - - - 21,266,006.91$ 40,052 Bureau of Financial Services E-Commerce NIC -$ - 6,742.41$ 641 86,521.15$ 6,378 427,133.04$ 32,963 -$ - - - 520,396.60$ 39,982 Bureau of Financial Services E-Commerce Converge -$ - 135,999.09$ 2,347 963,765.73$ 16,489 5,546,500.72$ 92,362 -$ - - - 6,646,265.54$ 111,198 Portland Parks and Recreation Retail Flowbird/Arrive -$ - 2,462.99$ 813 25,975.32$ 8,021 119,518.41$ 37,516 -$ - - - 147,956.72$ 46,350 Water Bureau E-Commerce NIC 34,679.91$ 13 -$ - 134,550.76$ 65 227,012.96$ 93 -$ - 106,497 34 502,741.04$ 205 Portland Bureau of Trasnsportation E-Commerce NIC 276,577.77$ 557 26,605.25$ 251 500,081.32$ 1,667 1,518,381.92$ 6,757 -$ - - - 2,321,646.26$ 9,232 Bureau of Development Services E-Commerce NIC 114,030.11$ 14 -$ - 158,459.70$ 17 433,019.45$ 50 -$ - 1,136,164 112 1,841,673.67$ 193 Bureau of Development Services E-Commerce NIC 3,420.90$ 14 -$ - 4,753.80$ 17 12,990.58$ 50 -$ - - - 21,165.28$ 81 Auditor's Office E-Commerce NIC 100.00$ 2 175.00$ 2 325.00$ 4 4,325.00$ 60 -$ - - - 4,925.00$ 68 Civic Life - Bureau of Deverlopment Services E-Commerce Converge 23,061.00$ 61 11,325.00$ 25 582,121.50$ 1,119 866,473.20$ 3,651 -$ - - - 1,482,980.70$ 4,856 Prosper Portland E-Commerce Shift4 - RoomMaster 51,621.62$ 311 23,250.48$ 167 681,839.11$ 4,392 742,219.97$ 5,067 -$ - - - 1,498,931.18$ 9,937 Bureau of Financial Services Retail POS -$ - 1,642.47$ 2 14,419.28$ 24 48,833.76$ 98 40,004.95$ 133 - - 104,900.46$ 257 Bureau of Financial Services E-Commerce NIC -$ - 40.24$ 2 353.33$ 23 1,251.25$ 102 920.04$ 127 - - 2,564.86$ 254 Portland Parks and Recreation Retail POS 55,820.01$ 2,013 4,097.84$ 285 101,663.63$ 4,184 564,153.03$ 29,141 553.20$ 29 - - 726,287.71$ 35,652 Portland Parks and Recreation Retail POS 15,011.20$ 962 3,594.95$ 231 41,075.96$ 2,641 247,162.04$ 16,587 148.77$ 11 - - 306,992.92$ 20,432 Portland Parks and Recreation Retail POS 170,094.40$ 3,966 27,731.40$ 763 352,061.17$ 8,897 2,137,009.65$ 55,673 112.00$ 3 - - 2,687,008.62$ 69,302 Portland Parks and Recreation Retail POS 83,586.29$ 1,633 18,141.90$ 404 217,188.75$ 4,722 1,438,379.82$ 31,296 -$ - - - 1,757,296.76$ 38,055 Bureau of Financial Services E-Commerce NIC 6,450.63$ 3 -$ - 67,788.67$ 61 87,974.61$ 100 -$ - - - 162,213.91$ 164 Prosper Portland Retail POS 5,880.00$ 182 1,325.00$ 54 10,603.00$ 414 62,979.11$ 2,150 -$ - - - 80,787.11$ 2,800 Portland Parks and Recreation E-Commerce Converge 7,902.22$ 34 426.00$ 3 9,090.40$ 54 49,527.35$ 264 -$ - - - 66,945.97$ 355 Portland Parks and Recreation E-Commerce Converge 50.00$ 1 -$ - 1,470.00$ 9 5,594.00$ 46 -$ - - - 7,114.00$ 56 Portland Parks and Recreation E-Commerce Converge 2,763.00$ 17 355.00$ 2 7,223.00$ 40 29,314.00$ 189 -$ - - - 39,655.00$ 248 Portland Parks and Recreation E-Commerce Converge 5,295.00$ 21 505.00$ 3 6,063.00$ 41 43,251.50$ 244 -$ - - - 55,114.50$ 309 Bureau of Financial Services E-Commerce NIC 25.00$ 1 -$ - 1,120.55$ 7 4,033.46$ 23 -$ - - - 5,179.01$ 31 Bureau of Financial Services E-Commerce NIC -$ - -$ - 1.00$ 1 1,787.77$ 5 -$ - - - 1,788.77$ 6 Water Bureau E-Commerce NIC 77.18$ 1 1,308.93$ 4 2,335.44$ 36 10,721.58$ 128 -$ - - - 14,443.13$ 169 Portland Housing Bureau E-Commerce NIC -$ - -$ - 1.00$ 1 -$ - -$ - - - 1.00$ 1 Portland Parks and Recreation E-Commerce NIC -$ - -$ - -$ - -$ 1 -$ - - - -$ 1 Water Bureau E-Commerce Invoice Cloud 11,331,077.55$ 27,507 10,625,262.76$ 32,955 46,952,318.13$ 81,673 149,912,055.30$ 432,026 151,870,882.62$ 574,159 151,870,883 264,890 522,562,478.98$ 1,413,210

23,541,066.29$ 569,261 11,994,844.66$ 157,753 77,136,383.33$ 1,556,774 279,622,834.28$ 8,398,652 151,912,621.58$ 574,462 170,952,994.20$ 270,347 715,160,744.34$ 11,527,249

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