Attachment 07 Method of Procedures(MOP) for DISA.pdf

SECTION B – TO PWS Version Number 1

B.1 PERFORMANCE WORK STATEMENT (PWS)

B.1.1 General

The contractor shall operate and maintain data center facilities to a Telecommunications Infrastructure Standard (TIA)-942A\Uptime Institute Tier III level, develop and implement a high functioning structured and reliability-centered maintenance program using best practices in the industry, support changing data center requirements, and correct existing facility deficiencies that are not in accordance with DISA facility standards.

Tiered Infrastructure Maintenance (TIM) is a comprehensive operations & maintenance (O&M) and sustainment, restoration, and modernization (SR&M) services standard for all facility systems and equipment supporting IT and operations at DISA datacenters. The primary tasks are services needed to maintain the mission-critical datacenter operating environment. Related services include major and minor repairs, modifications, replacements, and installations of equipment and systems. The Contractor is expected to assume full operational responsibility for the Government-owned equipment to provide uninterrupted utility service for the mission-critical systems.

The purpose of the this to provide all necessary operational, mechanical, and electrical support services to DISA data centers and associated support facilities. The Contractor(s) shall be responsible for a wide variety of services necessary to provide a safe, sanitary, and sustainable environment for both customer workloads and for DISA personnel.

Contractor(s) shall provide all qualified personnel, equipment, tools, automation, hardware, software, materials, replacement of equipment, parts and materials, supervision, management services, and other items and services necessary to perform operation, maintenance and repair of covered systems. Contractor(s) shall possess (either organically or by joint venture or subcontract) any mandatory certifications and perform all tasks to the standards referenced herein.

All services under TIM service BPAs and TOs are to support the requirements of DISA EIS Facilities Engineering Team.

No construction work is authorized under this TIM requirement. This prohibition includes any minor construction or alteration except as those defined as being in the SR&M work classification (incidental). Construction work, architectural/engineering (A/E) services, or any real property modifications or additions not defined as a service must be conducted under separate contract vehicle.

B.1.2 Mandatory Service

B.1.2.1 “Mandatory Contractor” Limitations Mandatory source services are required to meet the requirements of project Maintenance management services personnel shall, through the routine use of quality assurance, quality control, and metrics reporting as otherwise required by this standard, document and report performance deficiencies where SR&M work is performed by any source. While it is not the intent of this requirement to transfer services from a mandatory source to a commercial Contractor, the ability of the Agency to successfully complete its mission requires compliance with these standards.

The Contractor shall provide managed maintenance management services at a facility and shall provide a comprehensive maintenance program designed around continual refinement of techniques and continual systemic improvement. The cost-effective maintenance goals based on effects of equipment failures are similar to those described in formal maintenance.

In an ongoing manner, the Contractor shall refine the maintenance program to improve efficiency:

• Prioritize covered equipment based on importance to process (criticality);

• Assign equipment into logical groupings (routes);

• Determine the type, number, and periodicity of maintenance activities required; Assess the manpower and staffing requirements;

• Identify and categorize tasks that may be performed by maintenance personnel versus those tasks requiring more specialized skills or tools;

• Identify effective maintenance tasks or mitigation strategies;

• Reassess and continually refine the program based on lessons learned, equipment histories and failures, and

PdM trending analysis results

• Demonstrate how the program is moving towards a high functioning reliability-centered maintenance goal throughout period of performance

• Identify all work to be done within the facility to comply with most current DISA facility standards

B.1.2.2 Operation & Maintenance (O&M) Tasks and Services There are four primary types of Tasks which can be ordered under TIM: Operations, Maintenance, and Repair & Replacement and Services.

B.1.2.3 Project versus Program Work Delineation The delineation between “routine operations” and non-routine work (relating to which Task is performed under) is governed by the definitions of program management versus project management. Routine operations are ongoing;

generally require only changes or repairs that are minor in nature, and do not have an expected date after which services will no longer be required. That work which is of a “project” nature shall be charged against the appropriate modification or major repair Task; “projects” are of a defined length with an identifiable start and end date, and have an output that typically becomes part of the program “routine operations” after completion.

B.1.2.4 “Operations” Services Operational tasks that are scheduled and keep the covered system(s) operating and functioning. There are minimal parts and materials costs to conduct operations tasks. Deficiencies that are found during operational tasks may result in repair and replace services.

B.1.2.5 “Maintenance” Services Maintenance tasks that are scheduled and include preventative maintenance (time-based) and predictive maintenance (condition-based). Deficiencies that are found during maintenance tasks may result in repair and replace services.

B.1.2.6 “Repair & Replacement” Services All repair and/or replace tasks and all tasks that make systems function properly that are under $2,500 are included in the firm fixed price (at no additional cost).

B.1.3 Hours of Operation

B.1.3.1 Service Coverage The Contractor shall perform regularly scheduled work from Monday through Sunday, 00:00 a.m. to 24:00 p.m., unless otherwise specifically authorized prior to implementation by the COR. DISA datacenters require continuous 24 hours a day, 7 days a week services, to ensure that the mission of the Agency can be successfully executed. Some scheduled work and regular services (including but not limited to system upgrades or modifications requiring utility outages) will be required during operationally accepted hours (at no additional cost to the Government). In cases where more limited hours are determined appropriate by the COR, the Contractor may, work extended hours to ensure timely completion of work at no additional cost to the Government. Core business hours are typically 7:00 – 17:00.

B.1.3.2 Emergency Services Services may be required to support a contingency. Emergency services needed may result in shift requirement changes.

B.1.3.3 Federally Recognized Holidays This contract requires a continuous on-site, 24 hours a day, 7 days a week mission support SR&M effort to support the DISA mission. Coverage is required on recognized holidays, but routine or regularly scheduled work is not required.

Where COR has determined that more limited hours are appropriate for certain TIM services at a location, the Contractor is not required to provide scheduled services on the following days: New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on Sunday, it is observed on Monday. Unscheduled services, emergency call responses, and services requiring 24 hours a day, 7 days a week staffing are exempt from any recognized holidays. Recognized holidays may be added, removed, or changed by Executive Order or other means; in these events, the holiday schedule prescribed for the Government shall be followed by the Contractor.

B.1.3.4 Facility Site Closure During site closure, on-site personnel are required to support the DISA mission, but performance of routine or regularly scheduled work is not required.

B.1.4 Environmental Controls All Contractor programs under TIM shall be developed to comply with Executive Order 13423, “Strengthening Federal Environmental, Energy, and Transportation Management,” and the Energy Policy Act (EPAct) of 2005 (Public Law 109-58).

B.1.4.1 Hazardous Materials, Storage & Disposal The Contractor shall handle hazardous materials in accordance with all applicable installation, local, state, and Federal requirements. Recycling or disposal of materials shall be handled at no additional cost to the Government, particularly lubricating and refrigerating oils, some sites have on-site hazmat materials storage. Document and provide information.

B.1.4.2 Materials Storage, & Disposal Any un-used or left over materials need to be disposed of in accordance with all applicable installation, local, state, and Federal requirements.

B.1.5 Technical Requirements (TR) Process Work orders for new work will be generated for individual “Technical Requirements” (TRs). The processes, standards, performance thresholds, and goals for the TR process are discussed in the current version of the Technical Requirements (TR) SOP Manual.

In instances a TR increases the O&M monthly FFP a forward price agreement must accompany the TR to price the change order. For example when a TR adding additional equipment is approved and subsequently added to an O&M maintenance task the FFP to maintain the additional equipment may increase. This FFP increase needs to be priced beforehand, in rare instances a request for equitable adjustment after TR approval maybe acceptable at CO discretion.

In addition, the TR shall also identify any impact to building operations; any contingency plans to address these impacts and methods for system restoration.

The following general guidelines apply to all services provided under a TIM service task order:

• The Contractor shall not conduct work that is not ordered under the task order or Technical Requirement

(TR).

• Technical Requirements (TRs) are only issued by the Contracting Officer.

• The GSA CO will formalize TRs via task order modification.

B.1.5.1 Unscheduled Routine Repair, Replacement & Install TRs Unscheduled repair and replacement services are included in the firm-fixed price (FFP). The Government has already paid for the presence and services of the labor required to perform these unscheduled routine repair, http://www.whitehouse.gov/news/releases/2007/01/20070124-2.html http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=109_cong_bills&amp%3Bdocid=f%3Ah6enr.txt.pdf http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=109_cong_bills&amp%3Bdocid=f%3Ah6enr.txt.pdf http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=109_cong_bills&amp%3Bdocid=f%3Ah6enr.txt.pdf replacement or maintenance services. In circumstances requiring over and above services additional labor charges to complete work will not be accepted by the Government without justification, documentation and determination.

Materials less than $2,500 are included in the firm-fixed price, unless it is new work. All new work and material costs $2,500 and greater can be charged to the Government separately/additionally through the TR process.

The Contractor is expected to be providing staffing resources to maintain 24 hours a day 7 days a week technical troubleshooting capability as well as sufficiently divert resources to complete all tasks under this task order.

B.1.5.2 Emergency TRs Emergencies are unscheduled urgent requirements that directly affect the health and/or safety of personnel or present an immediate threat to the mission-critical workloads supported by the equipment. They are the more urgent than Routine or Priority unscheduled work.

In the event of an emergency the Contractor shall immediately notify the Site Facility Manager and call the DISA Emergency Phone (number to be provided upon award). Within 24 hours of the emergency, the Contractor shall send an email to the Site Facility Manager, DISA CORs and the Contracting Office to explain the emergency including any actions taken and the current status i.e. if the systems are up and running.

For emergencies estimated to be $2,500 and greater, a TR shall be initiated. The TR can be initiated by DISA CORs or the Contractor as an unsolicited TR, but needs to be done immediately. If necessary, an emergency TR can be authorized orally by the CO to the Contractor. The contractor shall create and provide a quote to the COR/CO within the same business day of the initial oral authorization and process IAW with the TR Manual. The GSA CO will then formalize the TRs via TO modification. Without CO approval on TRs $2,500 and greater, the Contractor is not authorized to commence work.

B.1.5.3 Unsolicited TRs TRs can be and are encouraged to be initiated by contractor. This is initiated by submitting a quote in accordance with the TR manual.

B.1.5.4 Task Order Acquisition The Contractor shall be responsible for purchasing material, services and equipment in support of operation, maintenance, modification, upgrading, replacement and repair requirements to meet established time frames. All material and services purchased under this task order shall be delivered or used to support this task order. The contractor shall obtain approval from COR and CO prior to purchasing any material, supplies, labor or equipment.

The CO will approve all purchases $2,500 and above. All reimbursed purchased items become property of the Government. The contractor shall deliver all materials, equipment and services as needed to the appropriate work sites within timeframe specified on TR.

The Government will reimburse the contractor for cost of parts, materials, and services in support of this task order through TRs as described above. The contractor shall submit to the Government a monthly invoice by CLIN item and TR number. Direct labor for the acquisition shall be included in the task order FFP.

B.1.5.5 Material Handling Rate Only open market materials and or services are authorized for mark up. Open market materials and or services can only be purchased after documentation is provided that the materials and or services are not available through GSA Schedules. Purchases made via FAR Subpart 8.4 are preferred.

B.1.5.4.1 Contractor Placing TR Orders

• Identify and separate those ancillary items that are proposed to be purchased under the FAR Part 51 deviation authority on the quote submitted to the federal government and on the subsequent invoice.

• When purchasing from a Schedule contract, purchase items at the Schedule contract price (or lower) with no fee/surcharge/markup. If items are provided by the selling contractor at lower than the contract price, the buying contractor must pass on the savings by invoicing the federal government accordingly.

• Ensure that the items procured under FAR 51 deviation authority are ancillary to the overall agreement/order.

• Provide a copy of the written authorization from the federal government with each applicable order to the selling contractor. When purchasing from GSA Global Supply, the written authorization only needs to be submitted with the request for assignment of the AAC or DoDACC and not with each TR.

• If the buying contractor is a Schedule contractor, ensure that the buying contractor’s Schedule order number is on each TR issued to the selling contractor.

• Remit full payment to the selling contractor.

• Submit documentation of the transmittal of full payment to the selling contractor when invoicing the federal government.

• Follow any applicable Schedule (FAR 8.405-1 or GSA Global Supply program ordering procedures. For more information on placing orders with GSA Global Supply, please visit www.gsaglobalsupply.gsa.gov and http://www.gsa.gov/portal/category/100975.

B.1.6 Transition Period To ensure a transition in the change of work effort from the incumbent contractor, all top-level Technical Requirements – those issuing guidance to begin services under one or more Tasks – shall have a 30 to 60 calendar day transition period. The services of the incumbent contractor shall remain active during this period. The Contractor’s rated and responsible “performance” under a TIM service task order shall begin at the end of transition period. In the event of disputes or conflicts between contractors, the Government shall provide final decision determining which contractor is accountable.

The transition period shall allow for the following:

• Observe work accomplished by incumbent employees.

• Become thoroughly familiar with work requirements and work procedures.

• Complete personnel requirements (work force) including hiring of personnel to assure satisfactory performance beginning on the task order start date. Soliciting incumbent personnel for employment during their hours is prohibited. Failure to have full staffing at this time is a breach of the TO with consequences to be determined by the Contracting Officer.

The Contractor shall include this transition period in the phase-in schedule. Use the transition period to gather information on current operations/maintenance practices using a variety of techniques (including but not limited to discussions with incumbent, on-Site facility managers, and the DISA, physical inspections of existing conditions, and review of records and reports) in order to assess the current situation and determine what changes should be made at what time (immediate, short-term, long-term). The transfer of services to the Contractor provides the optimal time to make urgently needed corrections without further loss of operational momentum.

Transition periods relate to each new service ordered at each location, not simply to initial task order award(s).

Transition periods are mandatory. The Government shall define the length of the transition period for each new service ordered based on anticipated complexity of the transition and other Governmental contractual obligations.

Providing less time than necessary to hire team members, set up operating systems, and become oriented to the facilities and tasks results in non-continuity of services and knowledge, greatly increased operational risk to the Government, and a general decrease in the effectiveness of the support provided.

During transition period, the Contractor shall be allowed access to the facility to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. However, such access shall not interfere with the production efforts of current employees. To preclude such interference, arrangements for access to Government facilities shall be made with the Site Facility Manager. Access will be limited to the following categories of personnel: Contractor supervisory and clerical personnel, Contractor equivalent of a Government supply clerk, and Contractor foreman level personnel.

Contractor foreman level personnel will be permitted access to observe operations, work flow, priorities, scheduling, equipment handling, storage, parts, safety, security, et cetera http://www.gsaglobalsupply.gsa.gov/ http://www.gsa.gov/portal/category/100975

B.1.6.1 Phase Out When there is a change in Contractor or when the services are transitioned to Government or cancelled, the incumbent Service Contractor shall provide familiarization to the Government or the follow-on Contractor, whichever the case may be. During the phase-out familiarization period (matching and concurrent to the new contractor’s transition phase), the incumbent Contractor shall continue to be fully responsible for all contracted operations & maintenance functions.

The Contractor shall provide complete and comprehensive transition of configuration and maintenance management services to the follow-on Contractor (because of the incumbent’s improvement in the conditions of each of these areas) than they received upon beginning their service period. The Government requires a smooth transition with a follow-on Contractor able to continue daily operations without a loss of capability or efficiency;

some services may, at the Government’s discretion, be deferred during the phase-out period. Work must be completed by end of end of the TO or a remedy will be sought.

The Government reserves the right to conduct site visits in any Contractor-operated DISA facility in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent Contractor shall cooperate to the extent required to permit an orderly change over to the successful Contractor. With regard to the successor Contractor’s access to incumbent employees, a recruitment notice may be placed at the site.

During the last month (30 working days) of the task order, the incumbent Contractor shall share the storage and work space with the follow-on Contractor or Government.

B.1.7 Quality Control & Assurance (see QASP exhibit)

B.1.7.1 Relationships There are four parties to a TIM service task order:

• The Contractor

• DISA COR “Client”

• On-Site Facility Manager “Customer”

• GSA CO

The Client provides comprehensive engineering and contracting support to the Customers to support their end- missions. These end missions generally involve operation of the computer and communications equipment in the datacenters in order to provide services to the warfighter. There is no reciprocal relationship.

All direction on technical matters pertaining to the standard shall be negotiated between the Contractor and the Client through the Contracting Officer.

The Contractor works at the Customer location, but is not employed by the Customer. The Contractor shall perform all contracted functions to support the Customer directly, and may report conditions, status and situations to the Customer. The Contractor shall not take direction from the Customer on any technical matter, nor shall the Contractor change operations, priorities, or alter standards or specifications based on direction from the Customer.

The Contractor shall comply with Customer administrative and security requirements in order to conduct work at the Customer location.

B.1.7.2 Quality Control Program The Contractor shall establish and maintain a complete Quality Control Plan, to ensure the requirements of the TIM service task order are provided as specified. A Quality Control Plan shall be submitted with the quote. An updated Quality Control Plan must be provided to the Contracting Officer prior to the first day of the transition period or prior to the first day of the first operational performance period (if an transition period does not apply) and as changes occur. The quality control plan is subject to non-acceptance by the Contracting Officer and revision required by the Contractor (at no additional cost to the Government) to ensure quality service. The plan shall include, but not be limited to the following:

• Employee Cross-Training & Annual Systems Certification.

• Inspection System. An inspection system covering the services listed must specify areas to be inspected on a scheduled or unscheduled basis, how often the inspections will be accomplished, and the titles of the individuals who shall perform the inspection.

• Deficiency Prevention. A method for identifying and preventing deficiencies and their causes in the quality of service performed before the level of performance becomes unacceptable.

• Metrics Reporting. A dynamic and realistic set of metrics are reported monthly and summarily quarterly and annually. Metrics reported are derived from and align with DISA business goals and strategies. Metrics are a maintenance management function. The TIM Contractor designated as responsible for overall site maintenance management shall provide comprehensive metrics for all SR&M functions conducted by all Contractors. All contractors responsible for any aspect of SR&M or O&M services being provided to a DISA location shall report data to the TIM Contractor responsible for metrics reporting in formats allowing correct and concise reporting on the required schedules.

• Inspection Files. On-site records of all inspections conducted by the Contractor and the necessary corrective action taken. This documentation shall be made available electronically to the Government during the term of this task order.

B.1.7.3 Metrics & Metrics Reporting The Contractor shall report a standard set of metrics to measure, manage, and report workforce and facility performance and effectiveness. These metrics shall be transferrable between DISA data centers, allowing direct comparison to the extent possible. The Contractor shall coordinate the development and reporting of metrics to be reported directly with DISA to ensure guidance is followed and appropriate metrics are being reported that can be forwarded to senior executives regarding the performance of O&M services at the appropriate DISA data center(s).

B.1.7.4 Quality Assurance The Government will evaluate Contractor performance under all TIM service contracts using the methods of surveillance specified in the QASP. When an observation indicates defective performance, the Site Facility Manager will request the Contractor’s representative to initial the observation indicating acknowledgement of deficiency.

B.1.7.5 Performance Evaluation Meetings The Contract Manager shall be required to meet at least weekly with the Site Facility Manager and/or the COR during the first month of performance at a site. Meetings shall be as often as necessary thereafter as determined by the Site Facility Manager and COR. The contractor shall take written minutes of all performance evaluation meetings shall be signed by the Contract Manager, COR, and Site Facility Manager. Should the Government not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the Contracting Officer within ten calendar days of receipt of the signed minutes. In addition, there will be an annual performance review with COR and CO, typically during mid performance year.

B.1.7.6 Quality Assurance Personnel (QAP) As a rule, the QAP will inform the Contract Manager in person when discrepancies occur and will request corrective action. The QAP will make a notation of the discrepancy on their Quality Assurance Form with the date and time the discrepancy was noted and will request the Contract Manager (or authorized representative) to initial the entry on the Quality Assurance Form.

Any matter noted concerning a change to the scope, prices, terms or conditions of a TIM service task order shall be referred to the Contracting Officer. The services to be performed by the Contractor during the period of performance shall at all times be subject to review by the Contracting Officer.

B.1.7.7 Government Observations Personnel, other than Contracting Officers and QAPs, may from time-to-time observe or inspect Contractor performance. However, these personnel may not interfere with Contractor performance.

Spot inspections will occur. Discrepancies will be noted on QA form and may be used as the basis for corrective action.

Meetings may periodically be required between high-level DISA or installation personnel and Contractor management to discuss task order status. The Contractor shall be notified in writing at least five business days in advance of the place and time of required meetings.

B.1.8 Government Furnished Property, Services, Materials and Equipment

B.1.8.1 Government Furnished Property The Government shall provide, without cost, the facilities, equipment, materials, and/or services listed below. Any lists identifying property or equipment necessary to support the datacenters will be provided to the contractor at the site visit and upon receipt of non-disclosure agreement (NDA).

B.1.8.2 Facilities The Government shall furnish and/or make available facilities work space. Space is move-in ready. Any modification of the assigned facility space performed by the Contractor at his or her expense shall be requested and approved by the Contracting Officer with documentation describing, in detail, the modification requested, and all required host installation approvals must be obtained from the real property owner (as necessary). Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor. No alterations to the facilities shall be made without specific written permission from the Contracting Officer, and, if appropriate, the real property owner; however, in the case of alterations necessary for OSHA compliance, such permission shall not be unreasonably withheld. The Contractor shall maintain the facilities and return to the Government in the same or better condition received, taking into account normal wear and tear. These facilities shall only be used for performance of this task order.

B.1.8.3 Government-Furnished Services and Materials For appropriate covered services, the Government will provide an office space with desk, chair, desktop computer, LAN connection, pagers and telephone for Contractor personnel use. Contractor personnel shall only use the provided office equipment for official business and in accordance with all site administrative and security guidance. Use of Government communications devices requires consent to monitoring. Contractor can utilize own equipment/communication but will not be able to access network.

B.1.8.4 Government Furnished Equipment The Government shall provide the equipment. The Contractor, upon completion of the inventory and condition assessment, assumes responsibility for the operations and maintenance of said equipment for the period of task order performance.

The Contractor shall conduct inventories of Government-furnished equipment (covered equipment and facilities) in conjunction with the Site Facility Manager. This inventory must be done 1) not later than 5 calendar days prior to start of the first operational performance period. 2) Inventories shall be conducted a minimum of annually and not later than 10 calendar days after the beginning of each option period. 3) Inventory shall also be completed no later than 10 calendar days before completion of the task order period.

The Contractor and the site Facility Manager shall conduct an initial and annual joint inventory of all Government furnished equipment listed and the Contractor shall sign the inventory record for all equipment provided by the Government. The Contractor and the Site Facility Manager shall jointly determine the working order and condition of all equipment. Items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Site Facility Manager shall certify their agreement as to the working order of the equipment. If the Contractor does not participate in the inventory, the Contractor must accept as accurate the listing and stated condition of equipment provided by the Government. If the Contractor participates in the inventory, but does not agree with the Site Facility Manager’s determination as to the working order of the equipment, this failure of the Contractor to agree on working order and defectives shall be treated as a dispute.

B.1.8.5 Disposition of Government Furnished Property & Equipment When Government furnished property, services, materials and or equipment is determined to be beyond economical repair it shall be certified by the Site Facility Manager as condition condemned and reported to the Property Administrator for disposition. Upon completion of the task order, all remaining Government property shall be reported to the Contracting Officer.

All software, database tools and records developed by the Contractor during performance of a TIM service task order are the property of the Government and shall be delivered to Government upon the termination of the task order. All installed equipment and parts, as well as purchased bench stock items not yet installed become property of the Government. Bench stock items shall be resupplied through the TR process.

B.1.8.6 Accountability Upon task order award, a joint inventory of property, materials and equipment shall be conducted by the Contractor and the Site Facility Manager. The Contractor shall be liable for loss or beyond fair wear and tear (liability shall include negligence and willful damage by Contractor personnel). Compensation shall be effected either by reduced amounts owed to the Contractor or by direct payment by the Contractor; the method to be determined by the Contracting Officer. All property in need of repairs / maintenance shall be repaired/maintained by the Contractor within 30 days of discovery, but before the joint inventory is made. All repairs / maintenance not performed by the Contractor shall be done at the Government’s option and at the Contractor’s expense. In case of damaged property, the amount of compensation due the Government by the Contractor shall be the actual cost of repair, provided such amount does not exceed the economical repair value (75% of the costs to replace such item). In the case of items lost or damaged beyond economical repair, the amount of the Contractor’s liability shall be the depreciated replacement value of the item to be determined by the Contracting Officer. Any failure of the Contractor to agree with such determination shall be treated as a dispute.

B.1.8.7 Test Equipment Contractor shall have all Government furnished test equipment calibrated annually or per manufacture recommendation and calibration by methods as required by equipment manufacture recommendations.

B.1.8.8 Delivery of Equipment, Materials, and Supplies The Contractor shall be responsible for the loading, transporting and unloading of all equipment, materials and supplies to be used in performance of this task order.

B.1.9 Contractor Furnished and Acquired Items

B.1.9.1 Contractor Furnished Items and Services The Contractor shall supply all labor, supervision, electronics and productivity equipment, transportation, material, apparatus, chemicals, cleaning solutions/solvents/hazardous materials tools, software and permits necessary to fulfill the requirements of this task order.

B.1.9.2 Vehicles Any Contractor vehicles shall be in good running condition, comply with all state and local safety and environmental regulations.

B.1.9.3 Parts and Materials All replacement parts shall be original manufacturer or equal to and shall fit the equipment without modification.

B.1.9.4 Automation The use of automation (including robots) to reduce manpower requirements is a long-term goal of DISA’s program.

The Contractor is encouraged to explore alternative methods of meeting service requirements through the use of automation.

B.1.9.5 Delivery of Equipment, Materials, and Supplies The Contractor shall be responsible for the loading, transporting and unloading of all equipment, materials and supplies to be used in performance of this task order.

B.1.9.6 Test Equipment Contractor shall have all Contractor-owned test equipment calibrated annually or per manufacture recommendation and calibration by methods as required by equipment manufacture recommendations.

B.1.10 Applicable Publications

Publications that apply to TIM are listed below. The publications have been coded as mandatory or advisory. The Contractor is obligated to follow those publications coded as mandatory. Not all applicable codes and standards are necessarily listed; for example, other mandatory NFPA and ASHRAE documents exist that must be followed, but are not necessarily referenced daily. It is the responsibility of the Contractor to understand and follow these codes and standards in planning and executing work under this task order. It is the responsibility of the Contractor to establish any follow-on requirements for resupply or updates to the listed publications.

Supplements or amendments to these mandatory publications may be issued through the life of the task order and it is the Contractor’s responsibility to ensure that operating reference copies of all mandatory publications are up to date.

B.1.10.1 TIM Service Task Order Compliance with Publications For all service task order implementations of TIM, compliance shall be in accordance with the following:

A. All tasks set forth in the PWS are the responsibility of the Contractor.

B. The Contractor shall perform all work in the PWS and by the cited references to the extent required by this section:

Should there be a conflict between the PWS and references set forth therein the PWS shall take precedence and the contracting office shall be notified.

Should there be a conflict between or among two or more such references, those coded as mandatory the PWS shall control over those coded advisory; between or among those similarly coded, those issued by a higher authority shall control over those issued by a lower authority; and between or among those issued at the same level of authority, those with a later date of issue shall supersede those with earlier dates of issue. If unresolved seek CO for determination.

B.1.10.2 Government and Industry Publications All work accomplished under a TIM service task order shall be conducted in accordance with any required schedules and shall meet the technical and performance standards described in mandatory standards and guidance, including but not limited to DISA CSI 360-95-3 Facilities Standards and OEM manuals. The Contractor is responsible for performing all work in accordance with current industry standards.

Publication Number Title Date Mandatory/Advisory 29CFR1910 Occupational and Safety Health Standard (current) Mandatory 29CFR1910.147 OSHA Standard, The control of hazardous energy (lockout/tagout) (current) Mandatory

DISA Circular 350-195-2 Tests and Evaluations – Auxiliary Electric Power Systems

(current) Mandatory

DISA CSI 360-95-3 DISA Enterprise Services Facilities Standards

(current) Mandatory

DISA CSI 360-95-3R DISA Enterprise Services Roof Asset Management (RAM) Program

(current) Mandatory

N/A Technical Requirements (TR) SOP Manual (current) Mandatory DoD 5500.7-R Joint Ethics Regulation (current) Mandatory N/A DISA CS Facility Standard Equipment

Specifications & Master Planning Guidance (current) Mandatory

N/A DISA CSD ES6 Electrical Safety Plan (current) Mandatory N/A Executive Order 13423, Strengthening 24 Jan Mandatory

Federal Environmental, Energy, and Transportation Management

N/A Federal Acquisition Regulation (FAR) (current) Mandatory N/A ISA (Interservice Agreement) between

DISA Enterprise Services and host installation

(current) Mandatory

ANSI C37.50-1989

(R1995, R2000, R2010)

American National Standard for Switchgear – Low-Voltage AC Power Circuit Breakers Used in Enclosures – Test Procedures

16 Nov

Mandatory

NFPA 101 Life Safety Code (current) Mandatory NFPA 110 Standard for Emergency and Standby Power

Systems (current) Mandatory

NFPA 111 Standard on Stored Electrical Energy Emergency and Standby Power Systems

(current) Mandatory

NFPA 25 Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems

(current) Mandatory

NFPA 70 National Electrical Code (current) Mandatory NFPA 70B Recommended Practice for Electrical

Equipment Maintenance (current) Mandatory

NFPA 70E Standard for Electrical Safety in the Workplace

(current) Mandatory

NFPA 75 Standard for the Protection of Information Technology Equipment

(current) Mandatory

Public Law 109-58 Energy Policy Act (EPAct) of 2005 (current) Mandatory Public Law 109-431 EPA Report on Server and Data Center

Efficiency 2 Aug

Advisory

UFC 3-240-13FN Industrial Water Treatment Operation and Maintenance

25 May

Mandatory

AFI 64-106 Air Force Industrial Labor Relations Activities

(current) Advisory

IEEE Standard 1100-

IEEE Recommended Practice for Powering and Grounding Electronic Equipment (IEEE Emerald Book)

(current) Advisory

MIL-HDBK-419A Grounding, Bonding, and Shielding for Electronic Equipment and Facilities, Vol. 1 & Vol. 2

(current) Advisory

TIA-942 Telecommunications Infrastructure Standard for Data Centers

(current) Advisory

ASHRAE TC 9.9 — Mission Critical Facilities, Data Centers, Technology Spaces and Electronic Equipment

(current) Advisory

IEEE Color Standards (current) Advisory NETA Electrical Testing To Acceptance Standards (current) Advisory NEC Chapters 1 – 5 & 9 (current) Mandatory OEM Manuals For All Equipment (current) Advisory

B.2 DEFINITIONS

AHJ Authority Having Jurisdiction AHU Air Handling Units ASHRAE American Society of Heating, Refrigeration, and Air-Conditioning Engineers ASI Authorized Service Interruption

ATFP Anti-Terrorism Force Protection ATS Automatic Transfer Switches AWP Annual Work Plan BAS Building Automation Systems BAS Building Automation Systems BMS Battery Monitoring System BAS Building Automation Systems CAD Computer-Aided Design CBT Computer Based Training CCM Contamination Control Mats CFD Computational Fluid Dynamics CLIN Contract Line Item Number CM Configuration Management CMMS Computerized Maintenance Management Systems CO Contracting Officer COC Cycles of Concentration CONUS Continental United States COR Contracting Officer Representative CR Cost Reimbursement CR Value is a not to exceed ceiling CRAC Computer Room Air Conditioning Units CUBES Critical UPS & Battery Equipment Systems DCIM Data Center Infrastructure Management DDC Direct Digital Control DISA Defense Information Systems Agency DISCO Defense Industrial Security Clearance Office DM Deferred Maintenance DP Distribution Panel EIN Equipment Identification Number EIS Enterprise Information Services EPA Environmental Protection Agency FAR Federal Acquisition Regulation FCL Facility Clearance Level FFP Firm Fixed Price FFP Value Final Agreed to Price FOUO For Official Use Only FSO Facility Security Officer FTR Federal Travel Regulation GM General Maintenance HAZCON Hazardous Condition HEPA High Efficiency Particulate Air HVAC Heating Ventilation Air Conditioning IAQ Indoor Air Quality IAW In Accordance With IPMP Integrated Pest Management Plan ISSM Information Systems Security Manager JPAS Joint Personnel Adjudication System LAN Local Area Network LOTO Lock Out — Tag Out MAC Moves-Adds-Changes MDP Main Distribution Panel MIL Maintenance Impact Level MOP Method of Procedures MPDU Modular Power Distribution Unit MSDS Material Safety Data Sheets MTP Mandatory Training Program NAC National Agency Check NDA Non-Disclosure Agreement

NEC National Electrical Code O&M Operations and Maintenance OAP Oil Analysis Program OCONUS Outside the Continental United States ODC Other Direct Cost OEM Original Equipment Manufacturers OPM Office of Personnel Management OSHA Occupational Safety and Health Act PdM Predictive Maintenance PDU Power Distribution Units PIV Personal Identity Verification PM Preventative Maintenance POP Period of Performance PSI Personnel Security Investigation PUE Power Utilization and Efficiency PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Personnel QASP Quality Assurance Surveillance Plan RCM Reliability-Centered Maintenance SEC Systems, Equipment, and Components SOP Standard Operating Procedures SR&M Sustainment, Restoration, and Modernization SRG Signal Reference Grid STS Static Transfer Switches T&M Time and Material T&M Value is a not to exceed ceiling TIM Tiered Infrastructure Maintenance TO Task Orders TOD Time-of-Day TR Technical Requirements UL Underwriter Laboratory UPS Uninterrupted Power Supply VAL Visitor Authorization Letter VAP Vibration Analysis Program VAR Visit Authorization Request VESDA Very Early Smoke Detection Apparatus VFD Variable Frequency Drive VSD Variable-Speed Drive VTC Video Teleconference VTN Visit Termination Notifications WO Work Order WOP Work Order Program

B.3 SPECIFIC TASK REQUIREMENTS

B.3.1 Task: Configuration Management, Documentation, Tracking, and Reporting In order to properly operate and maintain infrastructure systems that support DISA operational missions, significant documentation is required, and it must be organized to enable its effective use in supporting the O&M program. Documentation includes, but is not limited to: Work Order reports, maintenance and equipment performance monitoring reports, and infrastructure studies. The organization of this information drives all of the mission critical functions that TIM is designed to provide, by defining requirements. Refer to CMMS section B.3.23.

B.3.1.1 Task Parameters

B.3.1.1.1 Configuration Management: The Contractor shall manage essential facility documents by assembling, organizing, and maintaining a documentation library to include, but not limited to: 1) Facility As-Built

Drawings; 2) Systems, Equipment, and Components (SEC) Inventory Lists, 3) Equipment Operations Manuals, and other pertinent documentation on the facility and infrastructure systems so that they are easily accessible to local Site Facility Manager and CORs at all times. These documents shall be stored on the government furnished computer and e-mailed to COR when any updates occur.

The Contractor shall be responsible for creating and maintaining Government required records that are specifically cited in this PWS Section B.3.1 or required by the provisions of a mandatory directive listed in this PWS Section B.3.1. If requested by the Government, the Contractor shall provide the original record or a reproducible copy of any such record within five (5) working days of receipt of the request.

B.3.1.1.2 Documenting and Tracking of Maintenance Records: Work Order documents shall be maintained through the duration of the task order and turned over to the Government at the end of the task order or when requested in a format that can be easily compared by the individual systems being operated under this task order from month to month. The two goals of this record keeping are:

1. To identify the changes in required maintenance services as part of the historical record of the SEC, which will assist in defining further refinements to the services required in the future, and,

2. To show the amount of work switched from reactive to preventative to predictive maintenance, and to be able to correlate this with an increase in SEC reliability.

All records are the property of the Government and shall be housed at the site. These records shall remain with the facility and be transferred to any follow-on O&M Contractor as baseline and historical information.

B.3.1.1.3 Reporting:

The Contractor shall report all facility infrastructure emergencies and anomalies to the DISA facilities 24-hour On- Call Engineer at 303-901-4715 within 15 minutes of situational awareness. Ensure the site Facility Manager is notified concurrently.

The Contractor shall provide monthly Metrics and all test reports as required to the government within seven days following the end of the month.

B.3.1.2 Configuration Management The Contractor shall assemble and maintain a library of facility drawings, Original Equipment Manufacturers (OEMs’) system operations & block diagrams, SEC documentation (identification, labeling, marking, criticality, maintenance requirements, and history of installation and maintenance), Work Order plans & requests, a Work Order Program (WOP), reliability-centered maintenance (RCM) program, and MSDS data for the facility. This shall include organization and scanning of historical facility plans & drawings (if applicable) to high-resolution digital format. As follow-on tasks cannot be completed effectively or efficiently without this documentation, the library shall be substantially complete within six (6) months of the beginning of this service.

B.3.1.2.1 Facility As-Built Drawings The Contractor shall provide updated Facility As-Built Drawings in accordance with the DISA Facility Standard Record Drawing Configuration Management Specification provided by the government.

The Contractor shall use AutoCAD 2012 software on government furnished computers to maintain the as-built drawing and provide to the government electronically by e-mail or compact disc (CD) to COR.

For all repair, alteration or installation work performed by the Contractor, the Contractor shall be responsible for creation and integration of redlines into existing As-Built AutoCAD drawings to show current facilities and infrastructure layout.

All “project” work as-built drawings accomplished by other contractors will be shared with the TIM Contractor upon project close out or acceptance from the project contractor by the Government to be added or consolidated on the Facility As-Built Drawings.

The Contractor may be required to generate new overall facility drawings, layouts, and one-line plans.

B.3.1.2.2 Systems, Equipment, and Components (SEC) Inventory & Identification, Labeling and Marking The Contractor shall maintain an effective Systems, Equipment, and Components inventory and identification, labeling, and marking system in line with the DISA Identification, Labeling, and Marking Specification. This system shall have the ability to interact with the Computerized Maintenance Management System software that the Contractor uses for managing their facility operations and maintenance program. The government will provide the most current SEC inventory in an Excel Spreadsheet format.

The Contractor is responsible for inventory of SEC at each site. This SEC Inventory serves to identify, establish, and update the Contractor’s O&M program. The initial basis for the SEC inventory comes from the SEC Inventories provided by the government prior to award of this task order. It is the responsibility of the Contractor to verify and update all these SEC Inventories and subsequently input or confirm updates to this SEC Inventory on a continuous basis.

The Contractor is responsible to identify, label, and mark all SEC…