Attachment 02 TE-1 - ICIDS CCTV-GBR SOP.docx

1. PURPOSE: To establish procedures, policies and guidelines for the operation of the installation’s central Intrusion Detection System (IDS) monitoring center, Joint Base Lewis- McChord (JBLM), Washington. This includes all Integrated Commercial Intrusion Detection Systems (ICIDS II & ICIDS IV) and integrated Closed Circuit Television - Ground Based Radar (CCTV-GBR), and Electronic Access Control (EAC) systems related to the physical security of Army assets, facilities and information and for other related Army interests that are under the purview of the Directorate of Emergency Services (DES), Physical Security (PS) Section.

2. REFERENCES:

a. AR 190-13, The Army Physical Security Program, 27 June 2019

b. AR 190-11, Physical Security of Arms, Ammunition and Explosives, 17 January 2019

c. JBLM 190-11, Physical Security of Arms, Ammunition and Explosives, 21 July 2014

d. AR 380-5, Department of Army Information Security Program, 22 October 2019

e. ICD 705, Director of Central Intelligence Directive, Physical Security Standards for Sensitive Compartmented Information Facilities (SCIF), 28 September 2017

f. UFC 4-021-02, Unified Facilities Criteria, Security Engineering Electronic Security System, 11 September 2019

g. AFI31-101, Integrated Defense (Security), 13 March 2016

h. Contract W911S8-22-D-XXXX, ICIDS II & IV Monitoring, Maintenance and Repair, Administration and Survey Contract

3. RESPONSIBILITIES:

a. The Directorate of Emergency Services (DES) Contracting Officer’s Representative (COR) is responsible for developing and updating this SOP IAW current and changing regulations, local environmental conditions to include threat assessment and ongoing U.S. Army operations.

b. The monitoring service Site Supervisor is responsible for the execution of all procedures as specified in this SOP that relates to IDS, integrated CCTV-GBR and EAC components and the operation of the IDS monitoring center. When violations are reported by an authorized DES representative, the supervisor is responsible for making corrections and reporting corrective actions to the COR and the physical security specialist(s) reporting the violation.

c. All physical security specialist assigned duties with the DES physical security office are responsible for reporting any violations of this SOP to the COR and monitoring service site supervisor. Requested corrections will be directed only to the site supervisor and not to the monitoring service employee. This does not exclude informing the employee of the violation or correct action to be taken IAW this SOP or the IDS contract.

d. IDS Monitor is responsible for the execution of this SOP as it applies to the monitoring and reporting tasks described herein. All other tasks assigned by competent authority will first be reviewed by and approved by the COR. Other tasks will not be assigned that interferes with this SOP.

e. CCTV service supervisor is responsible for the execution of this SOP as it applies to the CCTV reporting tasks described herein.

f. ICIDS monitoring station is responsible for the execution of this SOP as it applies to the supporting tasks described herein.

g. ICIDS Site Supervisor is responsible for reviewing this SOP for applicable tasks and ensuring that these tasks are executed within the boundaries of his/her authority and responsibility.

h. JBLM Police Operations Division OIC/NCOIC are responsible for reviewing this SOP for applicable tasks and ensuring that these tasks are executed within the boundaries of his/her authority and responsibility.

4. RESTRICTIONS:

a. This SOP applies to ongoing Electronic Security Systems (ESS) operations under FPCON Alpha. Changes in the FPCON will imply changes to certain procedures as required.

b. Verbal directives for changes, additions or deletions of the provisions of this SOP, either permanently or temporarily, will only apply when the directive is given by the COR or his duly appointed superior in the direct chain-of-command. This is inclusive of the Director of Emergency Services, Chief of the Law Enforcement Branch, Provost Marshal and Chief of Security and Access Control Division.

c. Where provisions of this SOP violate the contractual agreement between the government and the contract company, immediate efforts by the COR will be made to remedy the violation.

d. This SOP does not apply to IDS that are installed in and monitored by agencies outside of the control of the DES. Other requirements may be mandatory on the part of the JBLM Police or Joint Base Emergency Communication Center (JBECC) operations IAW their policies and procedures but not contained herein.

e. Except as otherwise stated in this SOP, the IDS Monitor will not make changes to any IDS or EAC account. Refer to paragraph 5h for further guidance.

5. PROCEDURES:

a. IDS Monitoring Service will be open each business day from 0700hrs to 1600hrs (business days are all days except weekends and federal holidays). Monitoring personnel will be able to issue codes, badges and provide administrative assistance to customers. Other hours of issuance will be determined on a case-by-case basis by the COR, Chief of Physical Security, or Chief of SAC-D.

b. Issuance of Personal Identification Number (PIN) codes:

(1) Personnel requesting the issuance of a PIN code for Arms, Ammunition and Explosives (AA&E) will report in person to the IDS Monitoring Center to request the code. The applicant’s identity will be confirmed by a visual inspection of his/her ID card. The ID card for active duty military and Department of the Army Civilians (DAC) will be the standard issue military ID card or Common Access Card (CAC). In some cases, civilian contractors will not have a CAC; a state issued driver’s license, ID card or passport containing their photograph will be used. In all other circumstances, contact the DES Physical Security Office for guidance.

(2) The applicant will submit the following documents:

(a) Assumption of command orders for the current commander.

(b) Unaccompanied access roster signed by the current commander and dated later than the existing memorandum located in the account folder. The memorandum must contain the applicant’s information.

(c) Telephonic notification roster signed by the current commander. The roster must contain between two and six contacts with their work and after-hours telephone number. The roster must also contain the unit’s charge of quarters (CQ)/staff duty officer (SDO) telephone number.

(d) DA Form 7281 or 7708, Command Oriented Arms, Ammunition and Explosives Security Screening and Evaluation Record. When reviewing the form, ensure that the following are in strict compliance.

· The heading, section 1 and section VI must be properly completed, including the “suitable” box checked in section VI.

· OPTION 1 – Section II, III, IV and V are completely filled in and either block “is not attached” or “is attached”, is checked. One or the other must be checked.

· OPTION 2 – Section III, IV, and V are not filled in and all attachments are included. Section II must be filled in including the “is” or “is not” attached box checked.

· The DA Form 7281 or 7708 is valid for three (3) years from the original date in section VI. The current commander may verify the evaluation by inserting his/her information on the form below the previous commander. This new date does not indicate the beginning of the three (3) year validation period.

(3) If all of the documents are complete and legible, issue the PIN. The applicant will then sign the Memorandum for Record for the security and protection of individual alarm system codes/PINs.

(4) PIN issuances under the two-man-rule will remain the same as a normal PIN issuance described in paragraphs 5a (1) thru 5a (3) except for the following:

(a) Exclude the requirement for an unaccompanied access roster under paragraph 5a (2) (b) and include in its place a memorandum for two-man-rule signed by the current commander.

(b) Exclude the requirement for the DA Form 7281 or 7708 under paragraph 5a (2) (d).

(5) PIN issuances under the Consolidated Arms Room concept will remain the same as a normal PIN issuance described in paragraphs 5a(1) thru 5a(4). Include the following additional requirements:

(a) each unit that is sharing an arms room (consolidated arms room as defined in AR 190-11 paragraph 4-4) can designate armorers to perform duties under the requirements of an unaccompanied access roster or two-man-rule. The unaccompanied access roster or two-man- rule memorandum will be signed by the commander as stated in the consolidated arms room storage agreement – review this agreement upon PIN issuance.

(b) Unit access rosters are to be updated or changed out every six months, Unaccompanied Access Roster (UAR) and ICIDS after hours Notification Rosters must be signed by a unit commander, or Civilian Equivalent in non TDA organizations. All efforts should be given to ensure these two rosters have the same signature dates, and that commander’s assumption orders are within 30 days of approval signatures on both access rosters.

(6) Applicants requesting the issue of a PIN for other than AA&E and SCIF accounts (such as AAFES, DeCA, MWR, COMSEC vaults, secure document vaults, etc.) will be issued a PIN under the following conditions:

(a) The organization requesting the PIN will have a current authorization memorandum on file at the Monitoring Station. The memorandum will contain legible signature(s) of the organization’s manager(s) authorized to make PIN requests and will not be older than one year from the date of issue. Persons authorized to make PIN requests will be limited to Directors, Commanders or Deputy Commanders. This applies to Yakima Training Center (YTC) organizations, as well. An example will be provided by the Physical Security Office.

(b) The applicant will report to the IDS Monitor’s Station and present a memorandum requesting a PIN from the requesting unit/agency and signed by the person having authority. The applicant will also present an identification card (CAC, military ID or other federal or state issued picture identification card). After verification of the request and identity of the applicant the PIN will be issued.

(c) Applicants from the YTC will be required to present the same documents listed in 5b (6) (b) to the local Physical Security Specialist at the YTC DES. The Physical Security Specialist will verify the person’s identity and email or fax a copy of the request directly to the Monitoring Center. After issue of the PIN, the Monitor will send the PIN back to the Physical Security Specialist via encrypted email. The PIN will then be issued to the applicant.

c. Performance Verification Tests (PVTs) will be authorized only by a Physical Security Specialist (PSS) from the DES, Physical Security Office. United States Army Corp of Engineer

(USACE) will schedule the PVT with PS and PS will sign a DA FM 4604 verifying ICIDS IV within the facility only.

(1) A PVT will almost always be for a newly constructed account. This may be for new military construction or for newly installed or upgraded IDS in an existing building or site. PVTs may be conducted at just one location or many depending on the scope of the project.

(2) A PSS will conduct the PVT from the IDS site. In as much as is practical, the PSS will notify the IDS Site Supervisor at least one day (24 hours) in advance in order to allow the IDS Monitoring contractor time to schedule an additional technician to the monitoring station to assist in the PVT (if applicable, see paragraph 5C(c)below).

(3) For any PVT that involves one or multiple locations or larger-than-normal accounts, such as for two or more arms vaults or a SCIF, the monitoring center will utilize an additional IDS technician or monitor during the PVT. This will allow the primary monitor to focus on all normal monitoring tasks

(4) At the completion of the PVT the Monitor or additional technician will print and provide the details of the PVT and a copy of the ICIDS map of the account. The map may be modified at the PSS’s direction to more accurately depict the physical layout of the account location. Make an entry in the ESS Journal.

d. All changes to ICIDS accounts, except as otherwise specified in this SOP or under the ICIDS contract in effect, will first be authorized by a COR/Alternate. All person(s) requesting changes outside of the instructions of this SOP will be referred to a COR/Alternate. Changes include, but are not limited to, IDS account access and Electronic Access Control accounts. New accounts for IDS, EAC (connected to IDS) or CCTV (connected to IDS) will not be created without written approval by the COR/Alternate.

e. The IDS Monitor will be required to maintain certain records that must be updated as required herein. These records are not for public release and will only be available for inspection and usage by the IDS Monitors, IDS Monitor Supervisor, members of the Physical Security Office and the IDS COR. All other requests for copies or viewing of these records will first be approved by a member of the Physical Security Office. This includes copies of documents that have previously been provided by a unit in connection to an IDS action such as PIN issuance.

(1) Each account will have a separate operational file. This file will be used for daily operations and will contain the most current copy of the following documents: commander’s assumption of command orders, unaccompanied access roster and/or two-man-rule memorandum, after-hours notification roster, subscribers’ DA Form 7281 or 7708 (with supporting documents if provided and any other document that is critical to the daily operations of the account). This folder will be immediately available for the IDS Monitor’s use.

(2) Each account will have a separate archive file. This file will contain all previous documentation listed in 5e (1). Copies of the most current copies are not required in this file. This folder will be readily available to the IDS Monitor, but will be secured in a separate cabinet or room until the next fiscal year is completed.

(3) These files, copies of these files or information contained in these files on any storage medium will never be allowed outside of the IDS Monitor’s work area or authorized storage space. This includes leaving the building, the monitoring center station or JBLM.

(4) The only exceptions to 5e(3) are documents that are faxed, emailed or transported from the IDS Monitoring Center to the Physical Security Office or hand-carried by one of the contractor technician, PSS, Chief of Physical Security or Chief SAC-D.

(5) Electronic copies of all operational documents mentioned in 5e (1) will be stored in a folder designated by the IDS COR that resides on the IDS COR network drive. This paragraph is not intended to set policy for electronic information stored in the ICIDS IV computer.

(6) Electronic copies of other reports, records or information will be stored on a secured server under the direct control of the Monitoring Service Contractor. A separate folder will be maintained for the following records: ESS Journals, account activation and deactivation actions, mission essential vulnerable area (MEVA) reports, monthly AA&E IDS test logs, opened arms vault reports and any other report directed by the IDS COR that may from time-to-time be required. Electronic copies of these reports may be emailed or faxed to members of the Physical Security Office as directed by this SOP or on a case-by-case basis.

(7) Other reports, records or information may be required as the security environment changes due to the FPCON, requirements by the DES or other security condition. In all cases, the standards here are the minimum required for all additional requirements.

f. The IDS Monitor will assess each alarm event received through the ICIDS IV system and make a determination if a JBLM Police response is required. The use of CCTV-GBR alarm assessment will be used for those accounts so equipped. If a determination is made that a response is required, the IDS Monitor will request JBLM Police response using the following procedures:

(1) all requests for JBLM Police response to alarm activations will be made telephonically to the JBECC dispatcher.

(2) The IDS Monitor will provide the following information to the JBECC dispatcher:

(a) Time the alarm was first activated.

(b) Type of alarm activated (refer to the table in 5f (3) below).

(c) Location of the alarm to include building number, floor, section and room number if known and the street location.

(d) Type of alarmed area such as arms vault, ASP, SCIF, pharmacy, Child Development Center (CDC), PX, Commissary, etc. If the alarm is reporting from an arms vault, the type of vault such as those located in a building, a stand-alone (usually indicated by the building number preceded by an “R”) or other exterior arms vault.

(e) Other known circumstances which may affect the JBLM Police response such as contact you may have had with the subscriber. This may occur when a subscriber accidentally activates a duress alarm and calls in to the monitor station to report it. In this case, you will request a dispatch and describe the circumstances to the JBECC.

(f) Be prepared to provide more detailed description of the site if requested by the JBECC or JBLM Police patrol. Such an example would be describing the location of the pedestrian gate location(s) at the SOAR SCIF or arms vaults exterior fence.

NOTE: Use this checklist to ensure that a complete request is made and actions taken.

EXAMPLE: IDS Monitor to the JBECC dispatcher – “This is the IDS Monitor; I am requesting a police response to an alarm activation. The alarm occurred at 2331hrs at building 11751A near the corner of A Street and Gideon. This is an arms vault located on the first floor and it is inside of a larger building. This is a duress alarm. An authorized subscriber of the vault – SPC Jason Jones – called and said that it was an accident.”

Did I identify myself as the IDS Monitor?

Did I request a police response?

Did I inform the JBECC of the time of the alarm activation?

Did I inform the JBECC of the type of alarm – using Table 1?

Did I inform the JBECC of the building location using cross streets, bldg number, etc.?

Did I inform the JBECC of the type of alarmed area such as arms vault, SCIF, PX, etc.?

Did I inform the JBECC of any other known circumstances of the activation?

Did I telephonically follow-up with the JBECC on an alarm after 15 minutes?

Did I receive verification from the JBLM Police that the alarm is clear (see definitions)?

Did I include all required information in the ESS activity log?

(3) Use table 1 to determine the response actions and reporting expected.

(4) In those circumstances where an JBLM Police patrol responds to the scene, the IDS Monitor will only clear the alarm after verification from the patrol that the account is clear (see appendix A for definition of clear). Starting 15 minutes after the first alarm notice to the JBECC and every hour thereafter until the alarm is cleared by a JBLM Police patrol. Otherwise, each hour the monitor will notify the JBECC that the alarm has not been cleared and request an update. If the JBECC responds and states that an actual intrusion has occurred, the monitor will discontinue requesting updates.

Table 1 Alarm Type, Actions and Reporting

that account.

Include entry in the daily alarms journal including all updates; send database query results to PS Office via fax; initiate WO to be performed immediately if cause of alarm is undetermined by JBLM Police and the duress switch cannot be reset.

policy.

Include entry in the daily journal; initiate WO to be performed during normal duty hours.

immediately if account does not reset.

or BMS that do not reset.

Request immediate JBLM Police response Include entry in the daily journal; initiate

ISS and COR

(Send report after all clear)

hours.

(DC power unable to monitor at EFS) IDS Monitor will notify IDS Site Supervisor for further instructions.

IDS Site Supervisor will contact PW Electrical Shop for assist.

Include an entry in the daily journal; initiate WO for the AC power failure to be performed during normal work hours.

NOTE: For alarm events that are not categorized in this matrix, contact the IDS Site Supervisor and/or IDS COR for instructions.

g. Madigan Army Medical Center (MAMC) response. The IDS Monitor will assess each alarm event received through the ICIDS IV system and make a determination if a JBLM Police response is required. If a determination is made that a response is required, the IDS Monitor will request MAMC JBLM Police response using the following procedures:

(1) all requests for JBLM Police response to alarm activations will be made telephonically to the MAMC dispatcher.

(2) The IDS Monitor will provide the following information to the MAMC dispatcher

(a) Time the alarm was first activated.

(b) Type of alarm activated (refer to the table in 5f (3) below).

(c) Location of the alarm to include building number, floor, section and room number if known and the street location.

(d) Type of alarmed area such as arms vault, ASP, Pharmacy, Child Development Center (CDC), commissary, PX, Vault, etc.

(e) Other known circumstances which may affect the JBLM Police response such as contact you may have had with the subscriber. This may occur when a subscriber accidentally activates a duress alarm and calls in to the monitor station to report it. In this case, you will request a dispatch and describe the circumstances to the JBECC.

(f) Be prepared to provide more detailed description of the site if requested by the MAMC dispatcher or JBLM Police.

h. The IDS Monitor will activate or deactivate an account only at the direction of a PSS. Generally, the PSS will direct the action through email but may on occasion direct this action via telephone or in person. If done via telephone or in person, the PSS will follow-up with an email as soon as possible. When the action has been completed, inform the requesting PSS of such through email. Record the action in the account file folder.

i. During hours of operations beyond the normal-duty-hours of installation activities, the following security procedures will be followed:

(1) Ensure that all entrance/exits of the monitoring station building are secured.

(2) Ensure that the compound gate is secured. During after-hours, the gate will only be opened as required for operations, for the shortest duration possible and only when personnel or vehicles are entering or leaving.

(3) Conduct a performance check of the CCTV-GBR systems servicing the monitoring station building and compound. In the event that one or several (up to four views) CCTV-GBRs are non- functional, initiate a customer service order (CSO) to be performed during normal work hours. If more than four or all CCTV-GBR are non-functional initiate a CSO to be performed immediately. Telephonically notify the COR if all CCTV are non-functional.

(4) Conduct a telephonic security check with the JBLM Police station per paragraph 5j Below.

(5) Conduct a telephonic security check with the JBECC dispatcher during each monitor shift change.

(6) In the event of any disturbance in or near the monitoring station compound that is potentially a threat to the operations of the IDS monitoring center, report the incident to the JBECC and request a JBLM Police response.

(7) In the event that telephonic communication is lost to outside lines, use the JBLM Police radio or other communication medium such as a cell phone to contact the JBECC and request a JBLM Police response. If possible, contact the Network Enterprise Center (NEC) help desk and request immediate response to repair the phone connections.

(8) Ensure that the emergency generator is tested once per week on a regular schedule (same day of the week) and that this test is entered in the IDS ESS Journal. Ensure that enough fuel is available for a 12 hour period.

(9) In the event that power fails at the IDS Monitoring Station, Test Lab and the emergency generator does not start, contact the JBECC and request a JBLM Police response to ensure that the IDS Monitoring Center is secured and transport the IDS monitor to the alternate monitoring site at building 2007. The Monitor will continue to conduct monitoring duties from this alternate location until properly relieved or until the power is restored to the primary monitoring center. Notify the COR as soon as possible.

j. The IDS Monitor will conduct a communication check with the JBLM Police station once per 8-hour shift using a direct line. The communication check will be conducted during the shift change before the off-going monitor departs. This communication check will be entered in the ESS Daily Events Log on the “Journal” worksheet.

k. The IDS Monitor will maintain an Electronic Security Systems (ESS) Log. The electronic MS Excel file containing all log sections and formatting shall be provided by the IDS COR and will not be modified in any way except by the COR. The Monitor will enter all required information per the directions in this SOP and shall be available to all Physical Security Specialist at JBLM and Yakima Training Center, Chief of Physical Security and Chief of SAC- D. A copy of the file will also be maintained electronically on a secure server with the responsible contract company.

(1) The ESS Log shall contain the following sections: Daily Events Log, Alarm Event Log, ESS Failure Log, CSO Log and an Open AA&E Vault Log. Other ESS related logs may be added as required due to changing operational conditions, FPCON level or additional requirements from the DES JBLM.

(2) Instructions for completing each journal will be included as a sheet on the electronic MS Excel file. This will include a section for changes listed in chronological order.

l. IDS Monitor will run the MEVA report each night at 0001hrs and fax the report to the Physical Security Office. The MEVA report is a programmed report consisting of the following fields in order: Date/Time, Access Message, Name, Patrol and Reader Name. The report may be modified from time-to-time for operational reasons (Depends on threat Con).

m. IDS Monitor’s primary function is the monitoring of the ICIDS II alarm reporting system and JBLM Police response requests IAW this SOP. All other duties assigned under the requirements of the IDS contract are secondary; such as PIN issuance, monthly alarm testing, report writing, etc. In this order of priority the Monitor will perform these tasks: monitor incoming alarm events and respond in order of priority level, request JBLM Police response to unresolved alarm events, provide assistance to the JBECC and JBLM Police patrol in resolving alarm events, issue PIN codes to requesting person(s), issue EAC authorizations to requesting person(s), conduct monthly AA&E alarm tests, assist in SCIF alarm response tests, conduct all other alarm tests, assist with account activation/deactivation tests performed by a PSS, assist with PVT on new accounts conducted by a PSS and assist in all other non-emergency request for assistance from account holders. All other administrative tasks will be conducted as permitted; such as report writing, open account procedures and updating account information.

The IDS Monitor will follow these requirements:

(1) The IDS Monitor’s place of duty is at the ICIDS II Monitoring Station provided by the US Army. Any authorized absence from that station for personal relief, fatigue relief or under the directions of the IDS monitoring contract Site Supervisor will be executed only after another qualified IDS Monitor has replaced that position. All other unauthorized absences will be considered a violation of the IDS contract and will be reported to the IDS COR and the applicable JBLM Contracting Officer.

(2) Except as authorized by the IDS contract or applicable law or regulation, no member of the US government, its agents or representative, including members of the JBLM DES and SAC-D, will direct the IDS Monitor away from his/her station. All requests for this action by authorized persons will be made to the IDS monitor’s Site Supervisor.

(3) During non-duty-hours when an IDS Monitor replacement is not available, the IDS Monitor may take only essential personal relief breaks on the premises and for the shortest possible duration. In the event that the IDS Monitor will require a longer absence for personal relief or non-life threatening illness, the Monitor will request relief from his/her IDS Site Supervisor first. Under circumstances where relief is required because of health threatening reasons, the IDS Monitor will make every effort to first notify the JBECC and the Military Police (MP) Desk and request assistance.

(4) IDS Monitor will not engage in personnel correspondence or business via telephone, cell phone, in person or any other manner that interferes with or distracts from the monitoring duties. A personal relief break requested through the IDS monitor Site Supervisor is authorized.

(5) If contagiously ill, the IDS Monitor will not engage the public, i.e., PIN issuance.

(6) IDS Monitor will not perform duties in an intoxicated condition.

(7) IDS Monitor will not participate in any activity except those authorized by the IDS contract or applicable law or regulation that interferes with or distracts from the monitoring duties.

(8) IDS Monitor will conduct him/herself in a respectful and orderly manner at all times. This includes wearing or displaying any item, sign, drawing, etc. that is in violation of Department of Defense (DOD) or US Army policy or standard of good conduct, such as (but not limited to) wearing a sexually explicit item of clothing or displaying a hate symbol.

(9) Except as authorized by the IDS contract or applicable law or regulation, the IDS Monitor will not release any information pertaining to the ICIDS II system or person(s) related to it to any person without a need to know. All requests for such information will be directed to the Site Supervisor for consideration.

(10) IDS Monitor’s work area including the customer service area will be restricted to only those persons conducting official business. Unnecessary activities that may interfere with the IDS Monitor’s duties will not take place.

n. IDS Monitor will assist AA&E account subscribers in conducting their required monthly arms room IDS tests. Other account subscribers other than AA&E may also request an IDS test and be provided assistance if the situation allows. Other than AA&E accounts will not be reported on the AA&E IDS Test Log but will be reported in ESS Daily Events Log and all failures will be reported immediately to the COR via email and followed-up via telephone during normal duty-hours to the COR.

(1) Before conducting the test, the IDS Monitor will authenticate the requesting subscriber’s identity by asking for his/her full name and last four numbers of their social security number. Verify this information with the most current unaccompanied access roster and through ICIDS II. If they are an authorized account subscriber, continue with the test. If not, report the incident to the COR via an email and discontinue the test. If the violation occurs during normal duty-hours, follow-up with a telephone call to the IDS COR.

(2) IDS Monitor will only test the accounts balance magnetic switch (BMS(s), passive infrared motion switch (PIMS(s), duress open, duress close, normal open and normal close processes. Never ask the account subscriber to test the duress switch alarm or any tamper alarms.

(3) Record the test in the AA&E IDS Test Log. The test log will include all AA&E accounts at JBLM and YTC (IDS COR) will provide an electronic copy of the MS Excel file for use). Accounts will be grouped by unit according to the brigade they are assigned to, not in numerical order by account number. JBLM and Yakima Training Center will be reported on separate Excel Sheets.

(4) The updated AA&E IDS Test Log will be placed on the share drive each month within three business days of the month. Report any failures immediately to the IDS Site

Supervisor and Physical Security Office then create a CSO for immediate response by an alarm technician. Also report alarm test failures in the ESS Daily Journal for that day.

o. IDS Monitor will conduct a check of the open/close status of each active AA&E vault using the following standards:

(1) Each night at 0001hrs, IDS Monitor will determine what AA&E storage sites are in the “open” status.

(2) Long-term exemptions to this report will consist of those AA&E vaults identified by the Physical Security Section. This list may change after the issuance of this SOP but these sites will be identified through correspondence or email from the COR. Currently, do not report open vaults from the following locations:

(a) DA Guards vault – account 321

(3) Short-term exemptions to this report will consist of those AA&E vaults identified by the COR. Short-term exemptions will be those accounts that have been identified by the COR as being “open” or not requiring protection due to operational or logistical reasons. The duration of the exemption will be determined by the COR and will be identified through correspondence or email.

(4) All non-exempt AA&E accounts that are identified as “open” will be verified by the following means:

(a) Contact the unit after-hours POC via telephone. Ascertain if the arms vault is currently operational or not. If the vault is operational and no security violation(s) is suspected, annotate the circumstances on the Open Vault report and discontinue further inquiries. If a security violation is suspected, such as PIN sharing or unauthorized access, contact the JBECC and request an immediate JBLM Police response.

(b) If contact with the unit via telephone is established and it is reported that the vault is closed and secured, inform the unit that an authorized person(s) as listed on the unaccompanied access roster, two-man-rule or the commander must access the vault and set the alarm as soon-as-possible but NLT two hours from notification. A forced-close will not be done at this time unless circumstances are such that an authorized person(s) is not available and will not be available within two (2) hours.

(c) After two (2) hours from the time of notification, check the status of the vault. If the vault is still in the “open” status, force-close the account and telephonically notify the unit that you have done so. COR and Physical Security will follow-up with the unit the next workday.

(d) Annotate the circumstances of your inquiry on the printed Open Vaults report and place on the share drive for all members of the Physical Security Section at JBLM and YTC.

(5) If telephonic contact cannot be established via the after-hours POC list, contact the FOD and request that the unit commander be notified of the situation and that an authorized member of the unit respond and set the alarm as required. After notifying the FOD, contact the JBECC and request that a JBLM Police be dispatched.

p. EAC Badges Monitoring Station–

(1) Monitor shall be in a secured area with a customer service window that allows the customers to request, made and issued an access control badge.

(2) Personnel that are issued a personal identification codes, need to obtain and sign a user Security Agreement, must have a valid identification ID card and/or CAC, access roster and after duty hours roster.

(3) If a customer no longer needs the card, the customer shall return the identification badge to the Monitoring Station, within two (2) calendar days. If the identification badge cannot be returned within the required time frame for any reason, the customer shall immediately notify Physical Security and/or COR, however email notification is authorized. The Government may change the location at which identification badges are issued or returned, with or without advance notice to the customer.

q. IDS Monitor will conduct a CCTV-GBR system check of all CCTV-GBR that are integrated with an IDS or EAC system monitored by ICIDS IV. This system check will be conducted at the beginning of each change-of-shift and any malfunctioning CCTV-GBR will be reported on the ESS Failure Log. If during normal duty hours, the failure will be telephonically reported to the IDS Site Supervisor or COR and followed up by an email. A CSO will be generated immediately.

r. In the event that the ICIDS IV reports a connectivity failure (communication failure) to multiple accounts without prior notification, the IDS Monitor will take the following actions:

(1) Attempt to identify the cause of the failure using available means.

(2) If after 15 minutes and the failure persists, notify the IDS Site Supervisor for assistance in identifying the failure and corrective actions that must be taken.

(3) At the directions of the IDS Site Supervisor, telephonically notify the IDS COR/Alternate.

(4) Run the communication failure report for unencrypted and encrypted accounts. Verify the status of the accounts.

(5) The IDS Monitor will send the reports to the Field Officer of the Day (FOD), JBECC, JBLM Police Desk, YTC Police Desk (if applicable) and the COR via email. Follow up the email with a telephone call to each agency for confirmation that they received the report and that it is legible. This action could require additional direction and/or guidance from the Site Supervisor or COR.

(6) Continue to monitor the system for changes. Keep the IDS Site Supervisor updated.

(7) When communication to the failed accounts is restored, assess the reports from the failed accounts and determine if a JBLM Police response is necessary. For example, if an account reports a duress alarm during the failed period, request and JBLM Police response following the procedures in this SOP.

(8) Re-run the same reports as directed in 5q (4) and make all notifications using the same procedures in 5q (5).

(9) Report the event in the ESS System Failure Log.

Appendix A Terms and Definitions

Account: An area that is equipped with IDS (alarm system). Typically an account would be an arms room, DeCA, COMSEC vault, SCIF, Main PX, or library, etc.

Clear: When a JBLM Police patrol responds to an alarm event and determines that the cause of the alarm does not put Army assets, personnel or information at risk. In most circumstances this will include accidental duress switch activations, entering the wrong PIN or not entering the correct PIN within the allowable time limit. As defined here, Clear does not occur when a sensor is no longer sending an alarm signal, such as when a PIMS stops transmitting an alarm after several seconds, or when a duress switch stops sending a signal for unknown reasons or when a normal close overrides a duress open after a few minutes. Only the JBLM Police can declare the alarm clear after they have been dispatched.

PIN (Personal Identification Number): A subscriber to an account will be issued a PIN. The PIN is a number that is entered into the IDS numerical pad (typically on the IDS control box) in order to either alarm an area or disarm it.

Subscriber: A person that is authorized to access an alarmed area. This person will be on the unaccompanied access roster and will be issued a Personal Identification Number (PIN) to alarm or disarm the IDS in that facility. Commander’s of any facility is always authorized unaccompanied access but may not appear on the unaccompanied access roster.

Appendix B Reports and Forms

2400hrs to 2400hrs the next night.

Located on the share drive

JBLM Police and to the Physical Security Office

that month.

Located on the share drive image1.png