Att F Technical Proposal.docx

RFP 27-88394 Technical Proposal Attachment F

RFP 27-88394 TECHNICAL PROPOSAL

ATTACHMENT F

Instructions

Please supply all requested information in the blue-shaded areas and indicate any attachments that have been included. Document all attachments and which section and question they pertain to.

1. Mandatory Requirements Please answer “Yes” or “No”. If any question under section 2.4.1 is answered “No”, then evaluation of the proposal will end, and the proposal will no longer be considered for award.

1.1 Is the respondent an eligible service provider as determined by FCC/E-Rate regulations? Has the respondent been “red-lighted” by the FCC?

1.2 Does the respondent have the ability to provide service statewide to all locations listed in the Attachment D?

1.3 Does the respondent have demonstrated experience providing E-Rate service on a statewide network?

1.4 Does the respondent have experience providing network monitoring and support of a statewide network?

1.5 Does the respondent agree to use Service Provider Invoice (SPI) method of reimbursement with invoicing to libraries for only the undiscounted portion of the bill (costs must include all charges to be invoiced to individual member libraries, including network access charges, any state and/or local access fees, Universal Service Fund fees, taxes, and any other fee in addition to the cost of the service to be invoiced to the library)?

1.6 Does the respondent have demonstrated experience providing customer service success with centralized help desk as well as on-site support?

1.7 Does the respondent customer support provide easy-to-use reporting tools and annual consulting with libraries to review and analyze bandwidth usage?

1.8 Does the respondent have the ability to provide and update all necessary customer premises equipment at no cost to the libraries?

1.9 Does the respondent have the ability to provide continued service using libraries' existing IP addresses or to provide a detailed plan for changing IP addresses?

1.10 Does the respondent have, as part of a business proposal, their vision of technology changes applicable to these services during the next four years?

1.11 Does the respondent provide optional services of firewall, filtering and bandwidth shaping?

1.12 Does the respondent provide network engineering support for statewide computer applications?

1.13 Does the respondent have a valid FCC SPIN and a current SPAC?

1.14 Does the respondent provide CIPA compliant filtering?

1.15 Does the respondent have the ability to continue service where current network Quality of Service technology exists?

1.16 Does the respondent have the ability to continue service where fiber circuit technology is used?

1.17 Does the respondent have the ability to provide Internet access for public libraries including connectivity from branch libraries to main library/library aggregation site and from main library/library aggregation site to Internet at download speeds ranging from a minimum of 10Mbps to a maximum of 10Gbps per site with the expectation that average sites may increase bandwidth over the life of the contract?

1.18 Does the respondent have the ability to meet the requirement that services may not contain monthly data caps or bandwidth speed reduction due to metered usage?

2. Connectivity Vision and Experience

2.1 Describe respondent’s vision for connectivity for public libraries over the next four years.

2.2 Describe respondent’s experience with statewide library consortia.

2.3 Describe the company’s respondent’s previous experience with the E-Rate program.

2.4 Describe the respondent’s installation/transition project management, implementation, and service delivery.

2.5 Describe a detailed plan for changing IP addresses in the event libraries’ existing IP addresses must be changed as the result of this RFP.

3. Network Monitoring and Support

3.1 Describe customer support, including contact method(s) and availability.

3.2 Describe the experience for the customer using the centralized helpdesk including average resolution times.

3.3 Describe reporting tools and proposed plan for annual consultations with every library on the network.

3.4 Describe tools available for customer monitoring and incident reporting.

3.5 Describe service-impacting notifications, including incident escalation and notification type.

3.6 Describe incident report resolution, including average response time and resolution rate.

4. Other Services

4.1 Does the respondent provide quality of service pricing for special library services?

4.2 Does the respondent provide cross connect at platform level to statewide computer applications?

4.3 Describe disaster recovery plan for the network.

4.4 Provide details, including pricing, for any other optional services included in this proposal.

4.5 Describe and price Category One Internet access and WAN Connectivity Services or specify if the service is included as part of the package price if the respondent can provide such service.

4.6 Describe the price the following services which may or may not be eligible for E-Rate as separate optional services, if the respondent can provide such services, or specify if the service is included as part of the package price (value-added).

5. Service Level Agreement

5.1 Describe how respondent will ensure 99.99% network availability of each circuit anywhere within the consortium.

5.2 Describe how respondent will conduct trainings for libraries.

5.3 Indicate the standard of frame/packet loss.

5.4 Indicate the standard of network latency.

5.5 Indicate the standard network jitter commitments.

5.6 Describe how respondent will achieve resiliency or DDoS protection.

6. Project Schedule Management

6.1 Provide an example of a high-level project schedule for this project. This should include your company’s tasks, sub-contractor owned tasks (if applicable), and State-owned tasks in an integrated fashion. Include key tasks as part of development, testing, training, data conversion, other key areas of the project.

6.2 Describe your company’s method of creating the schedule and the method and frequency of maintaining the schedule throughout the project.

6.3 Identify and describe the tool(s) your company uses to create and manage the schedule.

7. Requirement Validation and Management

7.1 How will your company define, review, confirm, validate, elaborate, and understand the State’s requirements?

7.2 Include examples of required documents generated for similar projects.

7.3 Identify and describe the tool(s) used to capture, track, and manage requirements throughout the project.

8. Communication

8.1 Describe your company’s communication strategy for this project.

8.2 Provide an example of the communication plan for this project to include roles responsibilities, communication types, methods of delivery, audiences to receive, timing, etc.

8.3.1 How will your company monitor and confirm communications are working and adjust as needed?

9. Status Reporting

9.1 Describe your company’s status reporting processes.

9.2 What type of status reports are produced and at what frequency?

9.3 How are status reports distributed and to whom?

9.4 Provide an example of status reports that the State can expect for this project.

10. Milestones

10.1 Identify the deliverables / milestones that your company would include in this project.

11. Training

11.1 Describe your company’s high-level training strategy / plan.

11.2 Will application user training be provided and in what delivery method (e.g., instructor led on-site, instructor led remote, web-based, Computer Based Training modules, and reference materials)?

11.3 What training model will be used for application users if instructor-led training is chosen (respondent trained, train-the-trainer, combination)?