Appendix B - Solution Functionality Workbook.xlsx
XLSX spreadsheet 87 KB Posted
- Attached to
- USNH Academic Video Management Solution
- Solicitation number
- 212027983
- Issued by
- New Hampshire
About this file
This is a Solution Functionality Workbook appendix for the University System of New Hampshire's (USNH) request for proposals for an enterprise video management, hosting, streaming, and lecture capture solution. The workbook serves as a comprehensive evaluation instrument requiring offerors to provide detailed responses across sixteen major functional categories encompassing company background, library content management, video playback capabilities, interactive features, livestreaming and events, artificial intelligence functionality, security and compliance, Microsoft ecosystem integration, learning management system compatibility, migration capabilities, search functionality, reporting and analytics, application programming interfaces, accessibility compliance, support services, and pricing. Responses must clearly identify whether each capability is standard and included in the proposed price, requires configuration or customization, relies on third-party solutions, requires additional fees, is planned for future release, or is not currently available, with all functionality responses reflecting capabilities available as of the proposal submission deadline.
The workbook requires offerors to provide separate pricing breakdowns for platform licensing, storage, streaming and bandwidth, live events, and artificial intelligence capabilities, with detailed documentation of all available professional services for higher education clients, overage charges, renewal protections, and contract flexibility options. Vendors must demonstrate their platform's suitability for an R1 research institution and provide up to five key differentiators supported by measurable outcomes from comparable higher education customers, including specific customer names, implementation contexts, measurement periods, and evidence sources. The evaluation framework emphasizes enterprise-level requirements including advanced security certifications, compliance with standards such as GDPR, HIPAA, and FERPA, robust disaster recovery and business continuity planning with documented recovery point objectives and recovery time objectives, 24/7 support availability, and comprehensive integration capabilities with Microsoft 365 environments and major learning management systems.
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Other files
| File | Type | Posted |
|---|---|---|
| 1424501-event.pdf | ||
| Appendix C - USNH Agreement SAMPLE.docx | DOCX document | |
| USNH Request for Proposal 212027983.pdf | ||
| Appendix A - General Response Workbook.xlsx | XLSX spreadsheet |
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A_General Response
Appendix B - Solution Functionality Workbook
Instructions: Offerors must provide a complete response to each question. Where applicable, clearly identify whether the capability is standard and included in the proposed price, requires configuration or customization, relies on a third-party solution, requires an additional fee, is planned for future release, or is not currently available. Responses must reflect functionality available as of the proposal submission deadline unless otherwise identified.
| A - Company Information | ||
| ID# | Question | Firm Response |
| A1 | Provide an overview of your platform and primary use cases. | |
| A2 | How long has your company been providing higher education video management solutions? | |
| A3 | What percentage of your customers are Higher Ed organizations? | |
| A4 | Describe your product roadmap for the next 24 months. | |
| B - Library Content and Management | ||
| ID# | Question | Firm Response |
| B1 | Describe your video content management capabilities. | |
| B2 | How are videos organized, tagged, categorized, and searched? | |
| B3 | What metadata fields are available by default? | |
| B4 | Can custom metadata fields be created? | |
| B5 | How does the platform handle content lifecycle management? | |
| B6 | Can content owners manage permissions independently? | |
| B7 | Describe bulk upload and bulk-edit capabilities | |
| B8 | Is AI-powered tagging, transcription, or content classification available | |
| B9 | Does your solution include a replace content feature (maintains subscribed embeds, swaps content)? | |
| B10 | Does your solution include: Easy share link access; access controls (private/public)? | |
| B11 | Does your solution include: Wrapping YouTube videos? | |
| C - Video Playback | ||
| ID# | Question | Firm Response |
| C1 | Describe the video player capabilities | |
| C2 | Is the player customizable for branding and user experience? | |
| C3 | Which browsers and mobile devices are supported? | |
| C4 | Does the player support adaptive bitrate streaming? | |
| C5 | What accessibility features are included? | |
| C6 | Can users adjust playback speed? | |
| C7 | How are captions and subtitles managed? | |
| C8 | Does the platform support multilingual content? | |
| D - Interactive Functionality | ||
| ID# | Question | Firm Response |
| D1 | Does your solution include: Timestamped commenting? | |
| D2 | Does your solution include: Threaded commenting? | |
| D3 | Does your solution include: Analytics for commenting and engagement? | |
| D4 | Does your solution include: Assessment of commenting and engagement? | |
| D5 | Does your solution include: In-video quizzes (range of question types)? | |
| D6 | Does your solution include: User controls to force completion (no skipping ahead)? | |
| E - Livestreaming and Events | ||
| ID# | Question | Firm Response |
| E1 | Describe live streaming capabilities. | |
| E2 | What is the maximum supported concurrent audience? | |
| E3 | Can live streams automatically become on-demand recordings? | |
| E4 | Does the platform support webinars, town halls, and virtual events? | |
| E5 | What audience engagement features are available? | |
| E6 | Can live events be scheduled and managed within the platform? | |
| E7 | Describe redundancy and failover capabilities during live events. | |
| F - AI | ||
| ID# | Question | Firm Response |
| F1 | What AI features are included? What will be included in the next 24 months? | |
| F2 | Do you provide automated transcription and captioning? | |
| F3 | Can AI generate chapter markers, summaries, or key moments? | |
| F4 | Does the platform support AI-powered search within video content? | |
| F5 | Are AI-generated captions editable? | |
| F6 | What AI services or models are used? | |
| F7 | How is customer content protected from AI training models? | |
| G - Security and Compliance | ||
| ID# | Question | Firm Response |
| G1 | Describe your security architecture. | |
| G2 | What certifications do you maintain (SOC 2, ISO 27001, etc.)? | |
| G3 | Do you support SSO via SAML and OpenID Connect? | |
| G4 | Is MFA supported? | |
| G5 | How are permissions and role-based access controls managed? | |
| G6 | Is content encrypted in transit and at rest? | |
| G7 | Describe audit logging capabilities. | |
| G8 | How is customer data segregated? | |
| G9 | What compliance standards are supported (GDPR, HIPAA, FERPA, etc.)? | |
| G10 | Do you have a HECVAT? Other security documents? | |
| G11 | Describe your incident response process. Please offer details around SLA terms and conditions | |
| H - Microsoft Ecosystem Integration | ||
| ID# | Question | Firm Response |
| H1 | Describe integration with Microsoft 365 | |
| H2 | Does the solution integrate with Microsoft Teams? | |
| H3 | Can recordings be automatically published from Teams? | |
| H4 | Does it support Microsoft Entra ID (Azure AD)? | |
| H5 | Can content be surfaced within SharePoint? | |
| H6 | Are PowerPoint and video integrations available? | |
| H7 | Is there support for Microsoft Viva Connections and Viva Learning? | |
| H8 | Can permissions synchronize with Microsoft security groups? | |
| I - LMS Platform Integration | ||
| ID# | Question | Firm Response |
| I1 | Which LMS platforms are supported? | |
| I2 | Describe integration capabilities with: |
Workday Learning Canvas
| I3 | Is SCORM supported? | |
| I4 | Is xAPI/Tin Can supported? | |
| I5 | Can learner completion data be reported back to the LMS? | |
| I6 | Does your solution include: LMS integration for easy webcam narrated slideshow recording and assignment embed? | |
| I7 | Does your solution include: Easy LMS access for instructors to review student viewing analytics? | |
| J - Migration | ||
| ID# | Question | Firm Response |
| J1 | Describe your experience migrating customers from another supplier | |
| J2 | What migration tools are available? | |
| J3 | Can existing competitor metadata be migrated? | |
| J4 | Can captions, transcripts, and thumbnails be migrated? | |
| J5 | Can existing embed links be preserved or redirected? | |
| J6 | Do all versions get migrated or just final version? | |
| J7 | How long would migration take for: |
10,000 videos 50,000 videos 100,000 videos
| J8 | Describe validation and testing procedures | |
| J9 | What customer resources are required during migration? | |
| J10 | Are migration services included or separately priced? | |
| K - Search | ||
| ID# | Question | Firm Response |
| K1 | Describe platform search capabilities. | |
| K2 | Is full transcript search supported? | |
| K3 | Can search results be filtered by metadata? | |
| K4 | Does the platform provide personalized recommendations? | |
| K5 | Does search include AI-generated content insights? | |
| L - Reporting | ||
| ID# | Question | Firm Response |
| L1 | What standard reports are available? | |
| L2 | What viewer engagement metrics are collected | |
| L3 | Can reports be exported? | |
| L4 | Are dashboards customizable? | |
| L5 | Can analytics be accessed via API? | |
| L6 | Do analytics integrate with Power BI? | |
| M - API | ||
| ID# | Question | Firm Response |
| M1 | Do you provide REST APIs? | |
| M2 | Describe available APIs. | |
| M3 | Are webhooks available? | |
| M4 | What developer documentation is provided? | |
| M5 | Do APIs support all administrative functions? | |
| M6 | What API rate limits apply? | |
| M7 | Is SDK support available? | |
| N - Accessibilitty | ||
| ID# | Question | Firm Response |
| N1 | Describe WCAG compliance. | |
| N2 | Are captions generated automatically? | |
| N3 | Are captions ADA compliant? | |
| N4 | Is keyboard-only navigation supported? | |
| N5 | Are screen readers supported? | |
| N6 | Can transcripts be downloaded? | |
| N7 | Describe your audio description capabilities. | |
| O - Support | ||
| ID# | Question | Firm Response |
| O1 | What are your platform SLA commitments? | |
| O2 | What CDN providers are utilized? | |
| O3 | What performance monitoring is available? | |
| O4 | Describe disaster recovery capabilities. | |
| O5 | Provide RPO and RTO commitments. | |
| O6 | Describe your support model | |
| O7 | What support tiers are available? | |
| O8 | What are your response and resolution SLAs? | |
| O9 | Is 24x7 support available? | |
| O10 | How many other accounts will our customer success manager have? | |
| O11 | Please document in full detail how you deploy software upgrades. Include how you communicate with clients for example release notes. Document your processes if there are issues or concerns with a releases | |
| O12 | Describe onboarding and training services | |
| P - Support | ||
| ID# | Question | Firm Response |
| P1 | Provide separate pricing for: |
Platform licensing Storage Streaming/bandwidth Live Events AI Capabilities Break out all of your possible Professional Services for your higher ed clients
| P2 | Are there overage charges? | |
| P3 | What pricing protections exist for renewals? | |
| P4 | Describe contract flexibility and termination options | |
| Q - Strategic Fit, Differentiation, and Demonstrated Value | ||
| ID# | Question | Firm Response |
| Q1 | Identify up to five differentiators that demonstrate the long-term value of your proposed solution. For each differentiator, describe the associated customer benefit and provide supporting evidence, including measurable outcomes achieved by comparable higher education customers. Clearly identify the customer, implementation context, measurement period, and source of each reported outcome. | |
| Q2 | Why is your solution a great fit for a R1 school? |
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