Appendix 1-CAD References Response Form.docx
DOCX document 91 KB Posted
- Solicitation number
- 354-PD27-07
- Issued by
- Wake County, Charlotte City, North Carolina
About this file
CAD References Response Form Summary
This file is a Computer Aided Dispatch (CAD) References Response Form for the Town of Cary, North Carolina's CAD System Replacement Project. The form serves as a template for vendors to provide reference information as part of their proposal submission. Vendors are required to document their experience implementing similar CAD systems for other public safety agencies, providing details about reference clients, project scope, implementation timelines, and points of contact. The form enables the Town of Cary to verify vendor qualifications and assess their track record in delivering comparable systems to emergency services organizations. This document is part of the broader procurement process with questions due by August 19, 2026, and final bids due Friday, October 2, 2026, at 2:00 p.m. ET.
The References Response Form establishes evaluation criteria for vendors to demonstrate prior successful project delivery. Responses should detail implementations of CAD systems to public safety agencies of similar size and complexity, allowing Cary's evaluation team to conduct reference checks and validate vendor claims regarding technical capability, project management, and customer satisfaction. The form typically requests multiple references, spanning several years of relevant experience, with sufficient detail to enable meaningful verification of the vendor's ability to successfully implement and support the new CAD system for Cary's Public Safety Answering Point and regional first responder partners.
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Other files
| File | Type | Posted |
|---|---|---|
| Appendix 2-CAD Services Requirements Response Form.docx | DOCX document | |
| 354-PD27-07- CAD System Replacement.pdf | ||
| Appendix 3-CAD Detailed Requirements Response Form-Updated.xlsx | XLSX spreadsheet | |
| Appendix 5-CAD Cost Proposal Template-Updated.xlsx | XLSX spreadsheet | |
| Appendix 6-Glossary of Terms.pdf | ||
| Appendix 7-Use Cases (Demo Scenarios).pdf | ||
| Cary Addendum RFP 354-PD27-07 CAD Replacement Final.pdf | ||
| Appendix 1-CAD References Response Form - Updated.docx | DOCX document | |
| Appendix 5-CAD Cost Proposal Template.xlsx | XLSX spreadsheet | |
| Addendum 2 - New Opening Date.docx | DOCX document | |
| Appendix 3-CAD Detailed Requirements Response Form.xlsx | XLSX spreadsheet | |
| Appendix 4-CAD Technical Requirements Response Form.pdf | ||
| RFP 354-PD27-07 Town of Cary CAD Replacement Project - Updated.pdf |
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Text version
Appendix 1: CAD References Response Form
RFP #354-PD27-07
Project Title: Computer Aided Dispatch (CAD) Replacement Project
REFERENCES
Vendors must supply five (5) references from Public Safety operations of similar or greater complexity to the Town of Cary’s, for which Computer Aided Dispatch (CAD) services have been performed during the past three (3) years.
For each reference provided, the implemented CAD system must have been in live use for a minimum of 90 days (i.e., post-cutover).
Vendors are required to provide a case study for each of the five references. Within each case study, Vendors should offer their direct perspectives on why the reference is highly relevant to Cary’s specific operational and technical context.
Vendors should highlight key similarities — such as managing multi-jurisdictional dispatching, facilitating complex CAD-to-CAD integrations, or establishing regionalized interoperability — and any other attributes that demonstrate their value and position them as the best fit for the Town.
Notes:
· Vendors are requested not to exceed two (2) pages for each reference/case study.
· Vendors are strictly cautioned to ensure all information provided is accurate as the Town will thoroughly check all references during the evaluation period.
Reference 1
CONTACT DETAILS
Agency Name:
Contact Name and Title:
Address:
Phone Number:
Email:
CASE STUDY
Client Context and Drivers for CAD Replacement:
Implementation Synopsis:
(i.e., was the project delivered on time, to budget and within the Client’s expectations):
Challenges Encountered and Vendor’s Mitigation/Resolution Tactics Applied:
Reference 2
CONTACT DETAILS
Agency Name:
Contact Name and Title:
Address:
Phone Number:
Email:
CASE STUDY
Client Context and Drivers for CAD Replacement:
Implementation Synopsis:
Challenges Encountered and Vendor’s Mitigation/Resolution Tactics Applied:
Reference 3
CONTACT DETAILS
Agency Name:
Contact Name and Title:
Address:
Phone Number:
Email:
CASE STUDY
Client Context and Drivers for CAD Replacement:
Implementation Synopsis:
Challenges Encountered and Vendor’s Mitigation/Resolution Tactics Applied:
Reference 4
CONTACT DETAILS
Agency Name:
Contact Name and Title:
Address:
Phone Number:
Email:
CASE STUDY
Client Context and Drivers for CAD Replacement:
Implementation Synopsis:
Challenges Encountered and Vendor’s Mitigation/Resolution Tactics Applied:
Reference 5
CONTACT DETAILS
Agency Name:
Contact Name and Title:
Address:
Phone Number:
Email:
CASE STUDY
Client Context and Drivers for CAD Replacement:
Implementation Synopsis:
Challenges Encountered and Vendor’s Mitigation/Resolution Tactics Applied:
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