Addendum 2 - New Opening Date.docx

This is an addendum to a Request for Proposals issued by the Town of Cary, North Carolina for a Computer Aided Dispatch (CAD) System replacement project. Addendum No. 2 extends the original submission deadline from Friday, October 2, 2026 to Friday, October 9, 2026 at 2:00 p.m. Eastern Time. The CAD system replacement project is designed to support the Cary Public Safety Answering Point (PSAP) and regional first responder partners serving Cary, Apex, and Morrisville. The system must process 202,563 annual calls for service across 124 desktop CAD users and 671 mobile CAD users. Questions were originally due by August 19, 2026. The contract term is anticipated to begin in February 2027 with an effective implementation date of May 2027, including an initial five-year term with two optional one-year renewal extensions available, for a total potential contract period of seven years.

The Town of Cary is seeking a contemporary cloud-based CAD solution with high availability, mobile access, robust analytics, real-time mapping, and seamless integration capabilities with neighboring jurisdictions and 16 identified external systems including Motorola radio infrastructure, Esri GIS mapping, ESO Fire Reporting, Axon Records, and RapidSOS enriched emergency data. The cost proposal must be structured as a total not-to-exceed fixed price covering all work, products, and services over the 10-year period, with itemized costs for base system software, optional add-ons, professional services, training, and five-year maintenance and support. Evaluation criteria are weighted as Qualifications of Applicant (40%), Technical Response (50%), and Cost Proposal (10%). Vendors must provide five references from public safety agencies of similar or greater complexity with implemented CAD systems in live use for a minimum of 90 days within the past five years and must comply with NENA i3 standards, CJIS and NIST cybersecurity standards, and provide a dedicated Project Manager with PMP or equivalent certification.