Administrative Appendix C – Supplier Profile

0. Supplier Corporate Overview

0. Business State Supplier’s core business, background, and experience in the relevant market, (not to exceed 3 pages).

0. Corporate Identity Provide the identity of any parent entity, including address, phone and fax numbers, FEIN or tax ID No., company web site and contact email. Provide the identity of any of Supplier’s subsidiaries, as applicable (not to exceed 3 pages).

0. Organization and Structure Provide an overview of Supplier’s organizational operating structure and describe the operational and functional relationships of the business units within the organization, as they relate to Supplier’s proposal and Agency’s stated needs and requirements. Organizational charts are helpful supplements to the descriptions.

Indicate whether Supplier expects to provide the Service with existing resources or plans to secure additional resources by partnering or subcontracting. If applicable, identify the additional resources required to provide the Service included in the proposal and the timetable for obtaining such resources. If Supplier expects to utilize a partnership or subcontracting relationship, any such partner or subcontractor shall comply with the requirements of RFP Section 4.B.4) Authorization to Transact Business in the Commonwealth – Code § 2.2-4311.2.

0. Locations Describe the geographical locations of Supplier at the national, regional, and local levels, as applicable. Identify all locations that will be used to support any contract resulting from this RFP and the operations handled from these locations. Clearly identify any overseas locations that may be used to support the resultant contract or any related data transactions.

0. Strategic Relationships Identify any and all strategic relationships with other related firms that Supplier has or anticipates having during the contract performance period. Other related firms may include but not limited to publishers/manufacturers, distributors, resellers, channel partners, etc. Please articulate the roles and responsibilities between entities and describe any agreements that Supplier has executed with named firms. Describe any definition of legal authority, liability transfer, etc. included in such executed agreements.

Specifically, identify all subcontractors expected to be utilized and any third party service/solution to be utilized by Supplier in implementing its proposed Service/Solution. Agency reserves the right to request that Supplier provide all the information described in this section for any and all subcontractors proposed by Supplier. In addition to listing all subcontractors here and describing the services performed, Supplier must also complete Exhibit H Small Business (SWAM) Subcontracting Plan for all DSBSD-certified small or micro subcontractors (as defined in Exhibit H).

0. ISO 9001 Certification Indicate if Supplier is ISO certified. Yes or no is sufficient. If “yes”, identify the area(s) certified (e.g., services, manufacturing).

Financial Information

0. Total Annual Revenue State Supplier’s total annual revenue and indicate the revenues associated with the provision of Service relevant to the proposal.

0. Dun and Bradstreet (“D&B”) Credit Report Include Supplier’s current full D&B Business Report, if D&B issues reports on Supplier.

0. Annual Reports Provide certified, audited financial statements (i.e., income statements, balance sheets, cash flow statements) for the most recent three years. (Any Supplier that has been in business for a shorter period of time is requested to submit any available certified, audited annual financial statements.) Agency may request copies of or access to current and historic annual reports. Agency reserves the right to access a Supplier’s publicly available financial information and to consider such information in its evaluation of such Supplier’s proposal.

0. Research and Development State the percentage of Supplier’s total revenue invested in Research and Development, if applicable.

Future, Long Term Vision and Strategic Plans Provide information on Supplier’s future, long-term vision, and strategic plans as they relate to the direction of the proposed solution and describe a clear vision of how Supplier plans to support emerging technologies and industry standards.

Supplier Experience Level and Customer References Supplier should have a demonstrable, proven record of providing Service similar to those defined in Exhibit A: Requirements to customers of similar scope and complexity. Please provide at least three customer references, with contact names, email addresses, phone numbers, Solution descriptions, and dates implemented that Agency may use as a reference check in evaluating Supplier’s proposal. Agency will make such reasonable investigations as deemed proper and necessary to determine the ability of a Supplier to perform a resultant contract. These may include, but may not be limited to, reference checks and interviews. The references should be from organizations where Supplier is providing (or has provided) Services that are similar in type and scope to those identified in Exhibit A: Requirements.

Supplier References Note: Supplier is to complete this table as part of the fulfillment of the prerequisites located in RFP Section 6.B. Failure to complete will result in supplier’s proposal being set aside and receiving no further consideration.

Company Name

Industry

Scope of Services Provided (e.g., Design, Build, Post Implementation Support, etc.)

Scope of Interfaces Provided [Note: Suppliers are strongly encouraged to include references that have interfaces which are similar in nature to Agency].

Version of proposed Solution and modules Implemented

Other Relevant Software Implemented, including version #s

Initial Contract Size ($)

Initial "Go-Live" Date

Actual Contract Size ($) (or Actual Estimated, if in progress)

Actual (if in progress, New Estimated "Go-Live" Date)

Reason for project delay (if applicable)

Number of Users

Initial Project Start Date

Actual Project Start Date

Initial Project End Date

Actual Project Completion Date (if in progress, state expected Completion Date)

Contract Term

# of Change Orders and scope of change orders

Were Change Orders supplier or customer initiated?

# of Subcontractors used for each project and breakout of job title (i.e. DBA, Architect, Developer)

Contact Name and Title

Contact Telephone Number

Contact Address

Contact E-mail

Additional Comments or Notes on the Project

Past Contracts

10. List all contracts, accounts, projects, and/or engagements that were lost or cancelled in the past three (3) years and the reason for the loss and cancellation.

11. Disclose any pending or expected litigation or any litigation to which the Supplier has been a party in the last three (3) years that may impact Supplier’s ability to deliver the required services if a contract is awarded as a result of this RFP. Also indicate if any pending or expected litigation is related to Supplier’s proposed services or services that are similar in scope to the solution proposed.

Performance Standards and Customer Satisfaction Describe the methodology used to develop Supplier’s internal performance standards, the processes and tools used to monitor and measure performance against those standards, and the management reporting systems that capture these data.

Indicate Supplier’s present customer satisfaction rating, summarize customer satisfaction criteria, and describe the methodology used to measure customer satisfaction. Please include any relevant publication ratings or articles.

Disclose any performance issues requiring escalation or requested corrective action by past or existing customers in the previous two years. Please explain in detail.

Governance and Compliance Management Describe Supplier’s management processes that ensure governance and compliance with all federally mandated laws and regulations used by the industry, and in provision of service offerings to Supplier’s customers. Also, provide a detailed description on how Supplier will provide governance and compliance with any of Agency’s or Authorized User’s required security and data privacy requirements, or any other requirements specified in this RFP, that are not currently managed by Supplier, but that Supplier will be willing to do should an award be made to Supplier.

Security Risk Management Overview Please provide an overview of Supplier’s comprehensive security risk management processes including the application, monitoring, and management of the controls used. Provide details as to how Supplier will establish the context for security risk-based decisions, how Supplier assess the risk, how Supplier responds to the risk once it’s determined, and how Supplier monitors the risk on an ongoing basis using communications and feedback for continuous improvement within the organization.

Disaster Recovery/Security Plan Describe in detail Supplier’s plans to mitigate against any disaster that would affect the ability to provide Agency with the proposed Service.

Agency reserves the right to seek additional information from Supplier regarding Supplier’s security infrastructure including, facility and information technology security. This may include Supplier providing its plans of action for the following security incidents, as applicable to the RFP:

· Interruption of service including denial of service attacks

· Vulnerability incidents

· Data loss or compromise

· Insider attacks Service and Support Management

0. Post Implementation and Account Management Plan Provide a detailed description of the approach that Supplier would recommend in order to achieve maximum service levels within a minimal amount of time following service implementation.

0. Account Management Plan Provide a detailed description of the approach that Supplier would take in order to manage the business and performance aspects of an awarded contract.

0. Project Team

1. Provide the resumes of all key members of the project team, including, if applicable, the Account Manager, Contract Administrator, Project Managers, and Regional Vice President(s) responsible for the accounts of Agency and all other public bodies as defined by Code § 2.2-4301 and referenced by Code §§ 2.2-4304 and 2.2-2012 and for private institutions of higher education that are listed at: http://www.cicv.org/Our-Colleges/Profiles.aspx.

2. Supplier is to provide their proposed staffing plan for the project, as part of their proposal submission, to include at a minimum: project role and description, name, years of experience, tenure with the company, if staff member will be remote or onsite, percent of working hours and length of time each resource is assigned to the project, and if the staff member is a leveraged resource (i.e. one that is shared amongst multiple clients, projects, or contracts) or a dedicated resource (i.e., one who’s sole responsibility will be to the agency account and this resulting contract).

a. Supplier is also to provide the proposed agency staff assignments (i.e., agency roles and responsibilities) required for the project implementation as part of their proposal submission.

3. Describe the level of access the proposed project team members have within the organization and the authority they have to commit resources to meet unexpected surges in activity and/or to respond to service issues.

4. As applicable, describe Supplier’s vetting practices, including background checks, fingerprinting and citizenship verification, for employees and subcontractors who have access to Supplier’s security infrastructure and any federal vetting requirements that Supplier currently complies with/has complied with. Also, describe how Supplier would comply with a customer’s particular security vetting requirements.

5. Provide the time frame for the availability of project team members and the percentage of time these individuals are expected to be assigned to the Agency account. Agency may require a Supplier to involve Agency in the selection and rotation of any key account team members assigned to Agency.

K. Additional Value Please provide a synopsis or case study of results attributable to Supplier’s commitment to high quality and increased operating efficiency. This is requested to demonstrate the added value Supplier can offer and indicate the typical on-going cost reductions and service efficiencies Agency could expect to realize.