02 Pricing_MasterWord.pdf

PRICE SHEET

STATE OF FLORIDA

SCOPE OF WORK AND CONTRACT SERVICE RATES

PER OMNIA AGREEMENT #R210608

ARPIL 21, 2025

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While the Texas Public Information Act generally provides that public information is available to the public, the Act also provides specific exceptions to the availability requirement, protecting “information related to competition or bidding,” “trade secrets,” and other “commercial or financial information.” Tex. Gov’t Code § 552.104; Tex. Gov’t Code § 552.110. MasterWord’s unit pricing submitted below constitutes MasterWord’s protected “information related to competition or bidding” and “commercial or financial information”, and, if disclosed, may provide our competitors with an unfair advantage and may allow them to underbid

MasterWord in future competitive bidding processes. MasterWord requests that its unit pricing information remains confidential and is protected from disclosure to any 3rd parties. MasterWord may disclose Confidential Information to the extent required by

Law or court order; provided, however, that MasterWord promptly provides to the disclosing party prior written notice of such disclosure and provides reasonable assistance in obtaining an order or other remedy protecting the Confidential Information from public disclosure.

OVER-THE-PHONE INTERPRETING (OPI)

LANGUAGE(S): SPOKEN FOREIGN LANGUAGES

MODALITY: CONSECUTIVE

SERVICE AREA: CONTINENTAL UNITED STATES

SCOPE: Over-the-Phone Interpreting (OPI) provides telephone access to remote interpreters. Services are performed by professional spoken language interpreters located in MasterWord’s contact center or a MasterWord approved remote location. To reach our telephone interpreters, no specific equipment is required. Over-the-Phone interpreting works from any modern touch-tone phone.

SERVICE RATES:

RATE

(PER MINUTE)

USAGE TIERS – SPANISH ONLY

(BILLED MINUTES PER MONTH)

TIER 1

(1-30,000)

TIER 2

(30,001-50,000)

TIER 3

(50,001 – 100,000)

TIER 4

(100,001+)

$0.98 $0.90 $0.85 $0.81

RATE

(PER MINUTE)

USAGE TIERS – OTHER SPOKEN LANGUAGES

(BILLED MINUTES PER MONTH)

TIER 1

(1-30,000)

TIER 2

(30,001-50,000)

TIER 3

(50,001 – 100,000)

TIER 4

(100,001+)

$1.17 $1.02 $0.98 $0.90

RATE

(PER MINUTE)

FLAT RATE – MAYAN AND INDIGENOUT LANGUAGES

(BILLED MINUTES PER MONTH)

$3.95

ADDITIONAL TERMS OF SERVICE:

ON-DEMAND

Billing for OPI Services:

Calls are billed per minute; fractions of a minute will be rounded to the next whole minute. Billing starts when interpreter answers and ends once interpreter or customer disconnects.

Services Outside of Service Area:

Third- party dialing outside the U.S. is not provided. Long-distance charges will apply for international calls required by Client.

Specialized Services to be quoted upon request: Specialized services include, but are not limited to; legal interpreters, licensed or certified court interpreters, and other services requiring subject-matter expertise. These services shall be scheduled in advance to ensure interpreter availability.

For a list of languages available ON-DEMAND please visit https://www.masterword.com/opi-languages/.

*Mayan and Indigenous Languages:

K'iche, Qeqchi, and Mam are billed at a thirty (30) minute minimum; all other Mayan and Indigenous Languages are billed at a sixty (60) minute minimum. Relay may be required contingent on language combination. Availability of Mayan and Indigenous Languages on-Demand is subject to change.

https://www.masterword.com/opi-languages/

ADDITIONAL SERVICES

MasterWord offers a full range of language support services. Rates and/or estimates for additional services, which may not be included in your current service agreement, can be quoted upon request. Additional services include, but are not limited to:

TRANSLATION AND LOCALIZATION RELATED SERVICES

▪ Document translation (all file formats including AutoCAD)

▪ Document editing and review

▪ Online content and website localization

▪ Content governance

▪ Multilingual eLearning (including course development, content & media localization)

▪ Certified translation (with translation affidavit)

MULTILINGUAL COMMUNICATION/INTERPRETATION RELATED SERVICES

▪ In-Person Interpreting

▪ Legal/Court In-Person Interpreting

▪ Virtual Interpreting

▪ Over-the-Phone Interpreting

▪ Video Remote Interpreting

▪ Conference/Simultaneous Interpreting

▪ Conference interpretation equipment rental

DEAF/HARD-OF-HEARING COMMUNICATION ACCESS RELATED SERVICES

▪ ASL In-Person Interpreting

▪ Legal/Court In-Person ASL Interpreting

▪ Virtual Interpreting

▪ Video Remote Interpreting

▪ Certified Deaf Interpreter (CDI), Mexican Sign Language (LSM), Tactile Interpreting (for Low Vision or Deaf/Blind consumers)

▪ CART (Communication Access Real-Time Translation)

TRAINING AND PROFESSIONAL DEVELOPMENT

▪ Interpreter training

▪ Interpreter and translator skills assessment

▪ Language proficiency assessments of bilingual staff

▪ Language immersion courses

▪ Cultural competency training

MULTIMEDIA SERVICES

▪ Assets conforming and mastering

▪ Creation of English script with timing

▪ Subtitling, closed captioning and descriptions

▪ Localization of video assets

▪ Metadata management

▪ Voice over / dubbing

REMEDIATION SERVICES

▪ Content accessibility for website, documents and applications

▪ Section 508, ADA, WCAG2.0, EN 301 549 Standard compliance

▪ Accessibility consulting services

▪ Alternative text

AI SERVICES

• AI training data curation

• Content summarization

• Data annotation

• Sentiment analysis

• RAG (Retrieval-Augmented Generation) implementation

• Custom prompt engineering

OTHER SERVICES

▪ In-House call center with rollover support

▪ Onsite managed multilingual support (a dedicated linguistic team with professional localization project management)

▪ Staffing services for onsite bilingual personnel and linguists

▪ Multilingual outsourcing services

▪ Multilingual desktop publishing

▪ Foundation data manufacturing for AI engine training

▪ Other language support or related services can be quoted upon request

FOR MORE INFORMATION AND A COMPLETE LISTING OF SERVICES PROVIDED BY MASTERWORD,

PLEASE VISIT WWW.MASTERWORD.COM OR CALL US AT +1.866.716.4999

http://www.masterword.com/