Interpretation and Translation Services and Related Solutions

This contract vehicle provides comprehensive interpretation and translation services designed to support communication with Limited English Proficient (LEP) individuals across Florida state agencies. Services available include over-the-phone interpreting (OPI), video remote interpreting (VRI), and document translation across multiple languages, including Spanish, American Sign Language, and indigenous languages. Additionally, the contract encompasses related solutions such as language skills testing, interpreter training courses, multimedia services, deaf and hard-of-hearing communication access, and audio/video equipment for interpretation (available for purchase or lease). Translation fees are structured on a tiered basis by language complexity, with pricing typically ranging from $0.15 to $0.29 per word, while interpretation services are billed on a per-minute basis with rates varying by language and service type. This vehicle enables Florida state agencies and eligible users to access immediate or scheduled language assistance services on predetermined terms.

The contract vehicle includes two prime contractors: LanguageLine Solutions, Inc. (Monterey, California) and MasterWord Services, Inc. (Houston, Texas), procured competitively through the Region 4 Education Service Center of Texas via OMNIA Partners cooperative purchasing program. The Florida Department of Management Services administers this non-exclusive Alternate Contract Source (ACS) agreement, which is effective from January 1, 2022, through December 31, 2026, with options for one-year renewals. The contract covers the entire state of Florida and is available for use by all state agencies and eligible users as defined by Florida Administrative Code Rule 60A-1.001. Agencies must purchase services through the designated contractors via MyFloridaMarketPlace (MFMP) or by requesting quotes directly from listed contractors.