01 Pricing_LanguageLine.pdf

Region 4 Education Service Center Solicitation Number 21-06

© 2021 LanguageLine Solutions Proprietary and Confidential www.LanguageLine.com Page 2

Tab 2 – Products/Pricing

Over-the-Phone Fees Languages PRICE

Spanish $0.64/minute

All other languages $0.69/minute

Video Remote Fees Languages PRICE

American Sign Language $2.25/minute

Spanish $1.50/minute

All Other Languages $1.85/minute

In-Person Interpretation Fees In-person Interpreting Spanish Other Spoken Languages ASL

Standard Hourly Rate $75.00 $90.00 $100.00

Non-Standard Hourly Rate $112.50 $135.00 $150.00

Emergency/Holiday Hourly Rate $150.00 $180.00 $200.00

1. STANDARD HOURLY RATE. 8:00 a.m. - 5:00 p.m. local time Monday through Friday with more than one full business days’ notice.

2. NON-STANDARD HOURLY RATE. Before 8:00 a.m. or after 5:00 p.m. local time Monday through Friday, Saturday/Sunday or assignments with less than one full business days’ notice.

3. EMERGENCY/HOLIDAY RATE. Assignments with less than one hour’s notice or assignments on federally recognized holidays. Emergency service not available in all areas.

4. CANCELATION. Assignments canceled with less than one full business days’ notice will be charged at the applicable rate for the greater of the Minimum Appointment Time or reserved time for the assignment.

5. MINIMUM APPOINTMENT TIME. Two Hours. Time beyond Minimum Appointment Time will be billed in 15-minute increments.

Listed below are LanguageLine’s fees for all products and services requested within this solicitation.

© 2021 LanguageLine Solutions Proprietary and Confidential www.LanguageLine.com Page 3

6. BILLING. Billing will be for the greater of time reserved or actual time, subject to the minimum.

7. MILEAGE REIMBURSEMENT. Mileage reimbursement charged at prevailing IRS rate, currently $0.56 per mile. If the one-way travel exceeds 60 miles, travel time may be charged at the applicable hourly rate

*In-person availability subject to available local resources. Not available in all areas.

Translation Fees

TIERS BOTH DIRECTIONS

ENGLISH > Language & Language > ENGLISH

TRANSLATION FEE

(per word)

1 Spanish (US/Latin America) $0.15/word

2 Arabic, Chinese, Portuguese (Brazil), Russian, Vietnamese $0.18/word

Bengali, Czech, Farsi, French, German, Hindi, Hungarian, Italian, Korean, Malay, Polish, Portuguese (Portugal), Tagalog, Thai, Urdu

$0.22/word

Albanian, Bulgarian, Estonian, Haitian Creole, Japanese, Khmer, Lao, Latvian, Lithuanian, Nepali, Slovak, Slovenian, Somali, Turkish

$0.26/word

All other languages $0.29/word

Note: Translation fees include Translation and Editing, and are based upon the English word count

ADDITIONAL PRICING COMPONENTS

◼ Minimum charge per document translation order (Spanish).......................................................$75.00

◼ Minimum charge per document translation order (all other languages) .....................................$99.00

◼ Proofreading (third linguistic step when required) .............................................................$60.00/hour

◼ Basic layout/Formatting/Desktop Publishing.......................................................................$45.00/hour

◼ Localization Engineering Services........................................................................................$55.00/hour

◼ In-Language recordings..................................................................................................individual quote

◼ Transcription/Translation of audio or video files...........................................................individual quote

◼ Project Management...........................................10% of overall project cost (0.5 hr. min. @$55/hour)

◼ Rush Fees................................0% rush charge applies when an expedited delivery date is requested

◼ Unless indicated otherwise, a one-hour minimum will apply to hourly services

DELIVERY GUIDELINES:

Because the actual number of English words is not known until the source document has been translated, turn-around commitments are based on the estimated number of English words that will be delivered, as determined in LanguageLine’s best judgment before commencing work. Additional services could add extra days to a project timeline.

© 2021 LanguageLine Solutions Proprietary and Confidential www.LanguageLine.com Page 4

◼ Less than 1,500 words..............................................................................................1 to 3 business days

◼ 1,501 to 4,000 words...............................................................................................4 to 6 business days

◼ 4,001 to 7,500 words...............................................................................................6 to 8 business days

◼ Greater than 7,501 words..............................................................................................individual quote

OTHER NOTES:

◼ Business hours are Monday – Friday, 8 a.m. to 5 p.m. (Pacific Time)

◼ Requests received on weekends and holidays will be processed on the next business day.

◼ Holidays are New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day.

Translation requests can be submitted to translation@languageline.com

Testing and Training Fees

Language Skills Tests 1-49*

TESTS

50-99*

TESTS

100-499*

TESTS

500* OR

MORE

Language Proficiency Test (LPT) $165 $155 $145 $135

Specialty LPT $200 $200 $200 $200 eLanguage Proficiency Test (eLPT) $150 $140 $130 $115

Specialty eLPT $185 $185 $185 $185

Bilingual Fluency Assessment (BFA) $145 $135 $120 $115

Specialty BFA $175 $175 $175 $175 eBilingual Fluency Assessment (eBFA) $135 $120 $110 $105

Specialty eBFA $155 $155 $155 $155

Bilingual Fluency Assessment for Clinicians (BFAC) $160 $150 $140 $135

Specialty BFAC $190 $190 $190 $190 eBilingual Fluency Assessment for Clinicians (eBFAC) $145 $135 $120 $115

Specialty eBFAC $175 $175 $175 $175

Interpreter Skills Tests 1-49*

TESTS

50-99*

TESTS

100-499*

TESTS

500* OR

MORE

Interpreter Readiness Assessment (IRA) $155 $145 $135 $125 eInterpreter Readiness Assessment (eIRA) $140 $125 $115 $110

Interpreter Skills Test (IST) $200 $185 $165 $150

Specialty IST $225 $225 $225 $225 eInterpreter Skills Test (eIST) $185 $165 $150 $135

Specialty eIST $200 $200 $200 $200

Medical Certification Test (MCT) $220 $210 $195 $185

Court Certification Test (CCT) $220 $210 $195 $185 mailto:translation@languageline.com

© 2021 LanguageLine Solutions Proprietary and Confidential www.LanguageLine.com Page 5

NOTES

◼ *Prices are in U.S. dollars per individual test and are subject to change.

◼ eTests will be billed when the test link is delivered to the client.

◼ To reschedule or cancel, please e-mail LLA@LanguageLine.com .

◼ Written cancellations or reschedules of live tests made with no less than three business days advance notice before the test date will be credited in full.

◼ Cancellations or reschedules of live tests made less than three business days before the test date will be credited at 50%.

◼ Cancellations or reschedules of live tests made one business day or less before the test date will be charged full price.

◼ Group discounts are applied once the minimum number of tests have been completed within the calendar year.

Interpreter Training Courses

TRAINING

DELIVERY

1-4*

COURSES

5-9*

COURSES

10* OR

MORE

Fundamentals of Interpreting Web $445 $400 $285

Advanced Medical Training (AMT) Web $575 $520 $500

Module 1 - Medical Interpreter Training: Professional Skills and

Ethics

Phone or Onsite

** $390 $290

Module 1 - Medical Interpreter Training: Professional Skills and

Ethics Web $230 $230 $175

Module 2 – Medical Interpreting Training: Working in the

Healthcare System

Phone or Onsite

** $520 $400

Module 2 – Medical Interpreting Training: Working in the

Healthcare System Web $290 $290 $230

Module 3 – Medical Interpreter Training: Terminology and

Advanced Skills

Phone or Onsite

** $520 $400

Module 3 – Medical Interpreter Training: Terminology and

Advanced Skills Web $290 $290 $230

Combined Modules – Intensive Advance Medical Interpreter Training (2 of the 3 above modules0

Phone or Onsite

*** $805 $635

Combined Modules – Intensive Advanced Medical Interpreter Training (2 of the 3 above modules)

Web $460 $460 $345

NOTES

◼ *Prices are in U.S. dollars per individual training course and are subject to change.

◼ ** Via phone or onsite, requires a minimum of 5 participants to conduct the training.

◼ A training manual may be purchased for an additional $69 with the advanced Medical Interpreter Training. A training manual with in-language glossary may be purchased for an additional $99 with the advanced Medical Interpreter Training. Please indicate if you wish to purchase the training manual and/or in-language glossary.

◼ Interpreter association members qualify for group discounts upon submission of a copy of their membership card to LLA@LanguageLine.com.

◼ Training courses can be rescheduled or cancelled only by the person who submitted the original Training Registration Form. To reschedule or cancel, e-mail LLA@LanguageLine.com.

◼ Written cancellation of onsite courses made no less than 10-business days prior to the course start date will be fully credited.

◼ Written cancellation of the web training courses made no less than three business days prior to the Learning Management System registration will be credited in full.

◼ Group discounts are based on the actual number of participants.

mailto:LLA@LanguageLine.com

© 2021 LanguageLine Solutions Proprietary and Confidential www.LanguageLine.com Page 6

Value-Added Solution: LanguageLine Direct Response Pricing

ENROLLMENT FEES Include:

– Dedicated Toll-Free Line Initial Setup Fee and Monthly Maintenance Fee

– Custom In-Language Greetings and Prompts Greetings and prompts are recorded by a native speaker at the LanguageLine office

One-time setup fee per language recordings ......................................................................................... $650

One-time setup fees per each toll-free line ............................................................................................ $150

Incremental Rate per Minute……………………………………………………………………………………………………………$0.25

Value-Added Solution: LanguageLine Clarity Pricing LanguageLine Solutions pricing for Clarity is based on ESC’s participating agencies scope of work and project needs. Pricing depends on the size and scope of each project and the services required to complete it. Once the project has been identified and scope defined, LanguageLine will be able to provide pricing.

Payment Methods LanguageLine’s payment terms are Net30, and services are billed monthly, with invoices being released on or around the 5th of each month for the preceding month. Customers may pay our services via ACH, check, or credit card with no additional fees for those payment methods. LanguageLine accepts all major credit cards including American Express. There are no associated fees included with this form of payment.

Future Products Your dedicated Account Executive, Kelly Mistry, will work with ESC regarding any future products.

Contract Pricing Customers can verify contract pricing in their monthly invoice.

Pricing Structure Updates LanguageLine will honor the pricing agreed upon during the lifetime of the contract.

© 2021 LanguageLine Solutions • 03.22.21 • CONFIDENTIAL INFORMATION

LanguageLine Audio Equipment Pricing

Standard rates at the time of purchase will apply. Upon depletion of current equipment models and release of new equipment models, updated pricing (if applicable) will automatically apply. Details will be available from your Account Executive.

LanguageLine® 1Solution Analog Phone

▪ One-touch access to quality interpreters through pre-programmed buttons and eliminates the need to pass a handset back and forth

▪ Individual handset volume control and speaker capability with volume control

▪ Non-volatile permanent dial out memory

▪ Step-by-step access instructions

▪ Easy to clean surfaces

▪ Ideal device in stationary situations, like front desks, reception desks, offices, or retail counters

Purchase Price: $60.00/unit or

Lease Price: $4.50/unit/month

LanguageLine® 1Solution IP Phone

Includes everything that the 1Solution Analog Phone has, plus:

▪ 3.5mm headset jack

▪ Both LAN (Local Area Network) and WAN (Wide

Area Network) ports

▪ Power Over Ethernet (POE): telephone works without AC power

▪ Session Initiation Protocol (SIP). SIP as a general protocol is considered to be the analog equivalent in the Voice-over-Internet-Protocol (VoIP) world

▪ Compatibility with virtually any IP PBX that allows SIP connections

▪ Certifications by Avaya and Cisco and pending Mitel Certification

Purchase Price: $150.00/unit or

Lease Price: $12.50/unit/month

Panasonic Cordless Phone with Dual Handsets

▪ The DECT 6.0 GHz analog phone provides more mobile access to quality interpreters and eliminates the need to pass a handset back and forth

▪ Pre-programmed with your assigned toll-free number

▪ Speaker capability and volume control

▪ Labeled with step-by-step access instructions

▪ Use when portability is necessary or where no phone jacks are available

Purchase Price: $60.00/unit or

Lease Price: $10.50/unit/month

© 2021 LanguageLine Solutions • 03.22.21 • CONFIDENTIAL INFORMATION

Digital Adapter

▪ Convert a digital line into an analog line to connect either the 1SOLUTION Dual Handset Phone or the Panasonic Cordless Phone

▪ Recommended for dual handset phones that will stay connected to the same jack

▪ Compatible with Avaya, AT& T, Lucent, Nortel, Norstar, Rolm, and Meridian digital phone systems

Purchase Price: $175.00

Lease Price: $6.50/unit/month

(Digital Adapter lease option only available when ordered with leased

Cordless or 1Solution Analog Phones)

Panasonic® Headset

▪ Connect to the cordless phone so users can be “hands-free” if needed

▪ Compatible with 2.5mm headset jack

▪ Microphone position adjustable

▪ Volume control on cord

▪ Reversible

Purchase Price: $25.00

LanguageLine® Handset with Splitter

▪ Convert your existing desktop phone into a dual handset phone

▪ Handsets are labeled with step-by-step access instructions

▪ The handset works with single or multi-line phones (including most IP phones)

▪ Use at reception desks, front desks, retail counters, or offices

Purchase Price: $10.00/unit

Handset Splitter (Handset Not Included)

▪ Allows the use of two handsets on one phone

▪ Plug directly into phone (not handset)

▪ Not compatible with wall jacks

Purchase Price:

$6.00/unit for up to 40 units

$5.25/unit for 41+ units

Wall Splitter

▪ Split an analog jack from the wall so two analog phones can share the same line.

▪ This product is not compatible with handset jacks.

Purchase Price:

$6.00/unit for up to 40 units

$5.25/unit for 41+ units

LanguageLine InSight Video Interpreting®

© 2020 LanguageLine Solutions / All rights reserved. / 04.08.20 / www.LanguageLine.com

Ask about our TrueSound retrofit kit and a 10.2 inch or 12.9 inch enclosure for Interpreter on Wheels.

QUESTIONS? Contact your LanguageLine Solutions® Account Executive or Customer Service at 1-800-752-6096.

* Pricing valid through June 30, 2020 while supplies last.

Enabling Communication in Any Situation.SM www.LanguageLine.com iPad® 6th Generation with Wi-Fi (32GB) + Screen Protector..................... $425

� 9.7 inch LED-backlit multi-touch retina display with IPS technology

� 2048 x 1536 resolution at 264 pixels per inch

� Fingerprint-resistant oleophobic coating

� 8-megapixel camera

� Two built-in stereo speakers

� Up to 10 hours of battery life iPad Pro® with Wi-Fi (128GB) + Screen Protector.................................. $1,250

� 12.9 inch LED-backlit multi-touch liquid retina display with IPS technology

� 2732 x 2048 resolution at 264 pixels per inch

� Fingerprint-resistant oleophobic coating

� 12-megapixel and 10-megapixel cameras

� Four built-in stereo speakers and five built-in microphones

� Up to 10 hours of battery life

Interpreter on Wheels® with LanguageLine TrueSoundTM......................... $995

An all-inclusive, ready to assemble stand with a secure audio amplification enclosure and tilting head.

� Patented TrueSound audio amplification enclosure nearly doubles the volume for an enhanced audio experience

� Sturdy rolling cart with handle, lockable casters and medical grade power cord

� Adjustable height and tilting head for ADA compliance

NOTE: iPad NOT included

Table Top Stand with LanguageLine TrueSound....................................... $275

� Secures iPad 5th Generation, 6th Generation, Air, Air 2, Pro 9.7 inch

� Patented TrueSound audio amplification enclosure nearly doubles the volume for an enhanced audio experience

� Full reverse screen tilt and 90º screen rotation for versatile viewing

� 10-gauge steel construction

� Durable and secure

NOTE: iPad NOT included

Table Top Stand with 10.2 inch or 12.9 inch Enclosure............................. $275

� Secures iPad (7th gen) 10.2 inch or iPad Pro 12.9 inch

� High grade aluminum enclosure

� Full reverse screen tilt and 90º screen rotation for versatile viewing

� Quick lock and unlock keyed lock

NOTE: iPad and TrueSound technology NOT included

Video Equipment and Accessories