80KSC018R0010_-_Appendix_1_,_Past_Performance_Questionnaire.pdf

IDIQ Ground Support Equipment Solicitation 80KSC018R0010 Appendix 1 to Section L

FOR OFFICIAL USE ONLY (WHEN FILLED IN)

Past Performance Questionnaire Multiple Award Indefinite-Delivery Indefinite-Quantity Ground Support Equipment Contracts for NASA’S Kennedy Space Center

NASA Kennedy Space Center’s solicitation for Multiple Award Indefinite-Delivery Indefinite- Quantity Ground Support Equipment Contracts requires offerors to provide this Past Performance Questionnaire to current and past customers (respondents) to complete and return to NASA. Past performance raters are requested to submit the completed questionnaires to the contracting officer identified below via mail, or e-mail, to arrive not later than June 1, 2018. NASA will not accept completed questionnaires from offerors.

Completed questionnaires should be sent to:

NASA, John F. Kennedy Space Center Attn: Patricia Shipe Mail Code: OP-ES Kennedy Space Center, Florida 32899

Phone: (321) 867-9162 E-mail: patricia.a.shipe@nasa.gov

General Guidance

A. The Contractor (Offeror) shall fill out the greyed out information ONLY on all questionnaire sheets.

B. The individual most knowledgeable of the Contractor’s day-to-day operations and overall condition of service being rendered should complete the questionnaire. However, that individual is encouraged to supplement their own knowledge of the Contractor’s performance with the judgment of others in their organization, as applicable.

C. Handwritten responses are sufficient. However, request they be legible.

D. Please provide explanatory narratives for as many responses as possible. These narratives need not be lengthy, just descriptive. Space for narrative comments is included after each question and on the last page of the questionnaire. If more space is needed, use the back of the questionnaire or attach additional pages.

E. As the questionnaire relates to a solicitation for fabrication work identified in the cover letter, request that all information provided within the questionnaire be safeguarded against unauthorized disclosure.

F. Codes and descriptions on the following page should be used as a guide in providing ratings.

FOR OFFICIAL USE ONLY (WHEN FILLED IN)

RATING

Code Description

Exceeds (E): Exceeds the established performance requirements to an exceptional degree. Performance is exemplary and accomplished in a timely, efficient, and economical manner. Very minor (if any) deficiencies have no adverse affect on overall performance. Examples include substantial cost underruns due to contractor diligence and cost savings initiatives, technical end products that exceed original Government specifications in critical performance areas, or deliverables usually ahead of contract schedules.

Meets (M): Meets the established performance requirements. Performance is effective and most requirements are met in a timely, efficient, and economical manner. Reportable deficiencies have little identifiable effect on overall performance. Examples include minor or no cost overruns caused by the contractor technical end products that meet all Government specifications, or deliverables delivered on time/schedule.

Fails to Meet (F): Fails to meet the established performance requirements. Remedial action required in one or more area. Reportable deficiencies in one or more area adversely affect overall performance. Examples include substantial cost overruns caused by contractor, technical end products fail to meet government specifications in critical areas, or deliverables usually delivered behind contract schedules.

Not Applicable (N/A): Without a record of relevant past performance or past performance information is not available.

Raters are requested to complete the questionnaire forms as written since altered or substituted questionnaires may not adequately address the information NASA will be evaluating.

The following questions are two types: YES/NO and RATING. The YES/NO questions should be supplemented with an explanatory narrative if the answer is “YES”. When responding to the RATING type questions, choose the rating code (E, M, F, N/A), which most accurately describes the Contractor’s performance. Explanatory narratives for the “YES” responses can be provided in the Comments section located at the bottom of the last page. Responses to the RATING type questions may include additional remarks; attach additional sheets if necessary.

Offeror Company: Respondent Company:

FOR OFFICIAL USE ONLY (WHEN FILLED IN)

TO BE FILLED IN BY OFFEROR

Offeror Company:

Customer Company:

Customer Address:

Project Title:

Project Location:

Contract No.:

Contract Amount:

Contract Dates:

Customer POC:

POC Phone No.:

POC Email Address:

Type of Project: Mechanical Electrical Fluids Multi-Discipline

Description of Project

RATING CODES

E = Exceeds M = Meets F = Fails to Meet N/A = Not Applicable

TO BE FILLED IN BY CUSTOMER

Name:

Title:

Phone Number: Email address

QUALITY AND PERFORMANCE OF WORK (TO BE FILLED IN BY CUSTOMER)

1.

How would you describe the contractor’s workmanship and quality control?

E

M

F

N/A

2. How well did the contractor adhere to quality requirements?

TIMELINESS OF PERFORMANCE (TO BE FILLED IN BY CUSTOMER)

3.

How would you describe the adequacy and timeliness of the contractor’s submittals and their adherence to fabrication and delivery schedules?

4. How well did the contractor resolve delays?

MODIFICATION PRICING (TO BE FILLED IN BY CUSTOMER)

5.

Did the contractor propose and respond to contract changes in a timely manner?

YES

NO

6.

How accurate, complete, and reasonable were the contractor’s supporting prices for contract changes?

COMPLIANCE WITH SAFETY STANDARDS (TO BE FILLED IN BY CUSTOMER)

7.

Were there any safety incidents or OSHA violations reported for this project? If YES elaborate as to the resolution and any corrective action taken?

COMPLIANCE WITH REGULATION/LAWS (TO BE FILLED IN BY CUSTOMER)

8.

Were there any incidents of Environmental Regulation violations reported for this project? If YES elaborate as to the resolution and any corrective action taken.

RATING CODES

E = Exceeds M = Meets F = Fails to Meet N/A = Not Applicable

MANAGEMENT EFFECTIVENESS (TO BE FILLED IN BY CUSTOMER)

9. Please rate the Project Manager assigned to the project

10.

Please rate the Quality Control Manager assigned to the project

11.

How well did the contractor management effectively communicate with the customer?

12.

How would you rate the contractor's ability to provide adequate resources to successfully perform the work (i.e.

equipment, material, long lead items)?

13.

How would you rate the contractor’s overall management and performance effectiveness?

14.

How well did the contractor coordinate, integrate & manage subcontractors for optimum contract performance?

15.

How effectively did the contractor work with customer team members?

COMMENTS (TO BE FILLED IN BY CUSTOMER)