Attachment_5_-_Biometric_Reader_Evaluation_Criteria_Question.docx

Attachment 5 – Biometric Reader Evaluation Criteria Questions

70Z02318RMMN00100

Offeror shall answer the following questions:

1) Criterion: Shall provide 24-hour support with max 2-hour response window.

a) Question: Do you provide 24-hour support for your proposed Biometric Reader?

b) Question: Is your max response time within a 2-hour window?

2) Criterion: Shall have spare readers on hand for:

· The term of hardware/product warranty.

· Software related issues throughout the term of the service contract.

a) Question: Would you have spare Readers on hand for the term of your warranty?

b) Question: How many years does your warranty cover?

c) Question: Does your warranty cover all software related issues throughout its term?

3) Criterion: Transportation Worker Identification Credential (TWIC) Reader shall:

· Have contact and contactless TWIC read capabilities.

· Be supplied with a rechargeable battery with 12 hours minimum operational time.

Question: How does your proposed Biometric Reader’s capabilities meet evaluation criterion 3)?

4) Criterion: Reader logs:

· At a minimum, shall capture the complete Federal Agency Smart Credential – Number (FASC-N), Card Holder Unique Identifier (CHUID), time stamp, transaction result (pass, fail, etc.) and a transaction summary that identifies or details the challenges and results of the read transaction (Cancelled Card List (CCL) check validated, Card Authentication Certificate Validated, biometric match or failure, etc.). The reader logs shall also capture the name of the TWIC holder.

· Transaction summary shall be reviewable on the TWIC reader display and shall identify the pass/fail results of each read transaction (CCL check validated, Card Authentication, Signature biometric match/failure, Signature Cert).

· Shall be exportable in both a spreadsheet and PDF format.

a) Question: How does your proposed Biometric Reader’s capabilities meet evaluation criterion 4)?

5) Criterion: Software

· Reader shall provide on screen option to select higher mode operations without having to manually change the reader configurations.

· Reader shall automatically identify various credentials without making manual changes to reader settings (i.e., reader will identify a Common Access Card (CAC) card without having to change mode).

· Shall be capable to retrieve and store the digital photo from the TWIC.

· Cancelled Card List (CCL) shall automatically update every 24 hours when the device is synchronized or connected to the internet via a WIFI connection.

a) Question: How does your proposed Biometric Reader’s capabilities meet evaluation criterion 5)?