Attachment_1_-_Statement_of_Requirements.pdf

DEPARTMENT OF HOMELAND SECURITY

CARGO & FACILITIES DIVISION

HAND-HELD MULTI-MODE BIOMETRIC READERS

STATEMENT OF REQUIREMENT

CG-FAC-2

USCG Office of Port & Facility Compliance Cargo and Facilities Division (CG-FAC-2)

2703 Martin Luther King Jr. Ave SE Washington, DC 20593-7501

Statement of Requirements (SOR) Request for Proposal

70Z02318RMMN00100

1.0 GENERAL

1.1 SCOPE/OBJECTIVE

The U.S. Coast Guard (USCG) currently has Hand-Held Multi-Mode Biometric Readers deployed to USCG field units across the country. These readers have reached the end of service. As such, the USCG currently has a need to purchase approximately 250 readers. The Hand-Held Readers shall be used to verify that Transportation Workers Identification Credentials (TWIC) and Seafarer Identification Documents (SID) are valid and enable one-to-one biometric matches of the holder to the fingerprint template stored within the credential.

1.2 BACKGROUND

The United States Congress, through the Maritime Transportation Security Act (MTSA) of 2002 and the Safe Port Act of 2006 directed the Department of Homeland Security (DHS) to issue biometric transportation security credential to any individual with unescorted access to secure areas of facilities and vessels and all mariners holding USCG credentials or qualification documents. Controlling access to secured areas is a critical component of DHS efforts to enhance port security.

The TWIC is a common identification credential for all personnel requiring unescorted access to secure areas of MTSA-regulated facilities and vessels, and all mariners holding USCG issued credentials. The Transportation Security Administration (TSA) will issue workers tamper-resistant “Smart Card” containing the worker’s biometric (fingerprint template) to allow for a positive link between the card itself and the individual. The USCG will verify TWIC when conducting vessel and facility inspections and during spot checks using Hand-Held Readers, ensuring credentials are valid.

Over 2.8 million transportation workers have been issued a TWIC. This includes USCG-credentialed merchant mariners, port facility employees, longshoremen, truck drivers, and others requiring unescorted access to secure areas of maritime facilities and vessels regulated by MTSA.

1.3 PERIOD OF PERFORMANCE

The period of performance for this contract is a base period of one (1) year and three (3) option periods of one (1) year each.

1.4 CONTRACTOR PERSONNEL

1.4.1 Qualified Personnel

The Contractor shall provide qualified personnel to perform all requirements specified in this SOR.

1.4.2 Key Personnel

1.4.2.1 Contractor Key Personnel shall not be assigned by the Contractor to more than one key position for this requirement.

1.4.3 On-Call Point of Contact

The Contractor shall provide an On-Call Point of Contact who shall be responsible for all Contractor work performed under this SOR. The On-Call Point of Contact shall be a single point of contact for the

Contracting Officer and the Contracting Officer’s Representative (COR). It is anticipated that the On- Call Point of Contact shall be one of the senior level employees provided by the Contractor for this work effort. The name of the On-Call Point of Contact, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the On-Call Point of Contact, shall be provided to the Government as part of the Contractor’s proposal. The On-Call Point of Contact is further designated as Key by the Government. During any absence of the On-Call Point of Contact, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The On- Call Point of Contact and all designated alternates shall be able to read, write, speak and understand English. Additionally, the Contractor shall replace the On-Call Point of Contact with prior approval from the Contracting Officer.

1.4.3.1 The On-Call Point of Contact shall be available to the COR via telephone between the hours of 0800 and 1600 ET, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within 24 hours of notification.

1.4.4 Employee Identification

1.4.4.1 The Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

1.4.4.2 Contractor employees working on-site at Government facilities shall wear a Government-issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.)

and display the Government issued badge in plain view above the waist at all times.

1.4.5 Employee Conduct

Contractor employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and their conduct shall not reflect discredit on the United States or Department of Homeland Security. The On- Call Point of Contact shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

1.4.6 Removing Employees for Misconduct or Security Reasons

The Government may, at its sole discretion (via the Contracting Officer), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract.

2.0 REQUIREMENTS/TASKS

2.1 Biometric Hand-Held Reader Support Services

The Contractor shall provide 250 total Hand-Held Multi-Mode Biometric Readers with software and hardware trouble shooting and support services; 125 Readers in the Base Period and 125 in Option Period

1. Product support services shall include, but are not limited to tracking TSA implemented technical changes, troubleshooting reader malfunctions, conducting hardware repair services, developing full tested software patches and upgrades. The Contractor shall ensure that the Hand-Held Readers along with the software shall be configured in accordance with the following sections of the TSA TWIC Reader Hardware and Card Application Specifications, Version 1.1.1: (Section 4 and Sections 6-10, Appendix A (Authentication modes); Appendix C (reader adaptability); Appendix D (for the SID); and Appendix G (Biometric template usage). The readers shall also comply with Personal Identity Verification (PIV), Interoperable (PIV-I), and meet MIL-STD 810F specifications. The Hand-Held Readers shall also support the V1.0, V2.0, and V2.3 marked TWIC cards, as well as future TWIC card versions issued during the duration of this order, in all supported modes of operations. In addition, the Contractor shall maintain a helpdesk log of all support service requests on an annual basis.

2.2 Shipment and Delivery of Product Support

All electronic TWIC readers and reader support services shall be delivered by the Contractor directly to various USCG units across the U.S. via an agreed upon shipping method NLT 45 days following contract award (or exercise of option period 1). The Contractor shall provide delivery to the Continental United States (CONUS) and Outside Continental United States (OCONUS) locations. All deliveries shall be Free on Board (F.O.B) Destination. See also pages 8-11.

2.3 Biometric Hand-Held Reader Manual

Each delivered reader shall include an Operator’s Manual and quick reference guide in accordance with standard industry practice.

2.4 Stand-Alone Capability

The Hand-Held Readers shall be able to operate independently from and not rely upon use of desktops, laptops, servers, the USCG Standard Workstation network, or any other computers.

2.5 Reader Logs

Hand-Held Reader logs shall be exportable via Wi-Fi or USB cable and/or USB flash device. Reader logs, at a minimum, shall capture the complete FASC-N, time stamp, transaction result (pass, fail, etc.)

and a transaction summary that identifies or details the challenges and results of the read transaction (CCL check validated, Card Authentication Certificate Validated, biometric match or failure, etc.). The reader logs shall also capture the name of the TWIC holder.

2.6 Software Updates/Support Services

The Contractor shall provide fully tested software updates to the Hand-Held Readers after the COR confirms that the software updates are necessary. The support services should include up to two (2) certificate changes per contract year as required by DHS/TSA and as necessary. It is the responsibility of the Contractor to stay abreast of any updates to the latest version of the TSA TWIC Reader Hardware and

Card Application Specification and ensure software updates are made to incorporate any applicable changes.

2.7 Inspection and Acceptance of TWIC Hand-Held Readers

Once a reader is delivered at a specified location, it shall be inspected and accepted using the DD-250 Form (Material Inspection and Receiving Report). If it is determined that the readers are not acceptable after inspection by the USCG, the Contractor will be given 14 days to correct and redeliver.

2.8 Standard Commercial Warranty

The Contractor shall provide a standard commercial warranty for three (3) years for all Hand-Held Readers.

2.9 Training and Training Material

The Contractor shall provide on-line training for operation of the Hand-Held Readers NLT 45 days following contract award (or exercise of option period 1). The training shall include how to use the reader with the TWIC, SID, CAC and other standard biometric enabled credentials along with basic trouble shooting. The training will be considered successful if the USCG personnel are able to operate the Hand-Held Readers and demonstrate proficiency in meeting all of the checks required. It is expected that the USCG personnel who complete the training will be able to train other USCG personnel on how to properly use the Hand-Held Readers. The Contractor shall provide training materials in the form of Handouts and web-based training materials for future distribution. The USCG has the license to use, reproduce and distribute these materials within DHS.

2.10 Canceled Card List (CCL) Update and Access

The Contractor shall ensure the Hand-Held Readers are able to update the Canceled Card List stored on the Readers via a WI-FI connection.

2.11 One-Time Worksgop Partcipation

CG-FAC tentatively plans to hold a workshop during 2018 within CONUS where representatives from most Marine Safety Units (MSU) and Sectors will be in attendance. If this workshop takes place, the Contractor shall attend one day to conduct training and the Contractor shall bring 52 of the 125 readers (base period distribution) to the workshop to be distributed in lieu of shipping these 52 readers to the units.

3.0 OTHER APPLICABLE CONDITIONS

3.1 Security and Protection of Information

The Contractor shall have access to unclassified, but Security Sensitive Information, and information protected under the Privacy Act as part of this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DHS Management Directive (MD) 11042.1, Safeguarding Sensitive but Unclassified (For Official Use Only) Information.

3.2 Disclosure of Information

Information made available to the Contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer. The Contractor shall agree to assume responsibility for protecting the confidentiality of such information, which may not be public.

3.3 Place of Performance

The primary place of performance will be the Contractor’s Facilities.

3.4 Travel

Contractor travel is required. The Contractor shall be responsible for obtaining COR approval (electronic mail is acceptable) for all reimbursable travel in advance. Travel required outside the local commuting area will be reimbursed to the Contractor in accordance with the limitations established by the Joint Travel Regulations as of December 1, 2017 and all subsequent revisions.

3.5 Post Award Conference

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than (NLT) five (5) business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives and review the Contractor’s draft project plan. The Post Award Conference will be held at the Government’s facility, located at 2703 Martin Luther King Jr Ave SE, Washington, DC 20593 or via teleconference.

3.6 Project Plan

The Contractor shall provide a Draft Project Plan NLT the Post Award Conference for Government review and comment. The Contractor shall provide a Final Project Plan to the COR no later than five (5) days after receipt of Government comments.

3.7 Progress Reports

The On-Call Point of Contact shall provide a monthly progress report to the COR via electronic mail.

This report shall include a summary of all Contractor work performed, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations for the previous reporting period.

3.8 General Report Requirements

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Windows XP and Microsoft Office Applications).

3.9 Intellectual Property

The Hand-Held Biometric Reader is a commercial item for which the Government acquires only the rights of a Government purchaser of commercial items. This limitation applies to internal modifications made to the Hand-Held Biometric Readers under this contract. However, interface aspects developed during this contract are also related to such other interfacing items and for such interface developments, the USCG acquires unlimited data rights. The USCG will be developing its use and internal training procedures incident to this purchase that will be focused on using the Hand-Held Biometric Reader as well as any competing Reader and the Contractor acquires no rights in such procedural documentation.

The USCG is authorized to incorporate information from Contractor’s operating manuals, training instructions, and associated documentation into its procedures and instructions. Nothing in this contract shall be deemed to be a waiver of data rights that reside with the Government by reason of actions of other entities such as TSA, which developed the specifications.

3.10 SECTION 508 COMPLIANCE

Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by P.L. 105-220 under Title IV (Rehabilitation Act Amendments of 1998) all Electronic and Information Technology (EIT) developed, procured, maintained and/or used under this contract shall be in compliance with the “Electronic and Information Technology Accessibility Standards” set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the “Access Board”) in 36 CFR Part 1194.

The complete text of Section 508 Standards can be accessed at http://www.access-board.gov/ or at http://www.section508.gov.

4.0 GOVERNMENT TERMS

TABLE 4.1 – GOVERNMENT TERMS

Acronym Terms

CAC Common Access Card CCL Canceled Card List CG-FAC-2 Cargo & Facilities Division COR Contracting Officer’s Representative DHS Department of Homeland Security KO Contracting Officer MTSA Maritime Transportation Security Act PRS Performance Requirement Summary SID Seafarer Identification Documents TSA Transportation Security Administration TWIC Transportation Worker Identification Credential

5.0 GOVERNMENT FURNISHED RESOURCES

The Government does not anticipate providing property related to the performance of this contract. If Government property is provided, it shall be documented and returned to the Government at the end of contract performance.

6.0 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract.

7.0 GOVERNMENT ACCEPTANCE PERIOD

Acceptance will be in accordance with section 2.7 of this document. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

http://www.access-board.gov/ http://www.section508.gov/

7.1 The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor shall have an opportunity to correct the rejected deliverable and return it per delivery instructions.

7.2 The COR will have ten (10) business days to review deliverables and make comments. The Contractor shall have fourteen (14) days to make corrections and redeliver.

8.0 DELIVERABLES

The following table lists the deliverables and their associated due dates. The subsections describe the contents of the various report deliverables.

ITEM SOR DELIVERABLE /

EVENT DUE BY DISTRIBUTION

1 3.5 Post Award Conference NLT five (5) business days from date of award N/A

2 3.6 Draft Project Plan Post Award Conference COR, KO

3 3.6 Final Project Plan NLT five (5) calendar days after receipt of Government comments

COR, KO

4 3.7 Progress Report Monthly COR

5 2.1 Tracking TSA technical changes that affect product performance

To start NLT 30 days following date of award COR

6 2.2 Delivery of product and start of technical support

NLT 45 days following contract award / exercise of option period 1 See pages 8 - 11

7 2.9 Training Materials NLT 45 days following contract award / exercise of option period 1

COR

Biometric Reader Distribution List Statement of Requirements

70Z02318RMMN00100

Unit Address Base Period Distribution Option Period 1 Distribution

LANTAREA MSU Baton Rouge

MSU BATON ROUGE

6041 Crestmount Drive Baton Rouge, LA 70809

2 2

LANTAREA MSU Chicago Marine Safety Unit Chicago 555-A Plainfield Rd.

Willowbrook, IL 60527

1 2

LANTAREA MSU Cleveland Marine Safety Unit Cleveland 1055 East Ninth Street Cleveland, OH 44114

2 1

LANTAREA MSU Duluth USCG MSU Duluth 600 South Lake Ave; Canal Park Duluth, MN 55802

1 2

LANTAREA MSU Houma

MSU HOUMA

423 Lafayette St, 2nd Floor Houma, LA 70360

3 4

LANTAREA MSU Huntington

USCG MSU HUNTINGTON

95 Peyton St.

Barboursville, WV 25504

2 1

LANTAREA MSU Lake Charles

USCG MSU Lake Charles One Lakeside Plaza, Suite 200 127 West Broad St, Lake Charles, LA 70601

1 2

LANTAREA MSU Morgan City USCG MSU Morgan City 800 David Dr. Room 255 Morgan City, LA 70380

2 3

LANTAREA MSU Paducah

MSU PADUCAH

225 Tully Street Paducah, KY 42003

3 2

LANTAREA MSU Pittsburgh MSU Pittsburgh 100 Forbes Ave. Suite 1150 Pittsburgh, PA 15222

1 2

LANTAREA MSU Port Arthur

MSU Port Arthur 2901 Turtle Creek Dr Suite 200 Port Arthur TX 77642

2 2

PACAREA MSU Portland USCG MSU Portland 6767 N Basin AVE Portland, OR 97217

4 3

LANTAREA MSU Savannah Marine Safety Unit Savannah 100 W. Oglethorpe Ave.

Savannah, GA 31401

1 2

LANTAREA MSU Texas City

MSU TEXAS CITY

3101 FM 2004

Texas City, TX 77591

3 2

LANTAREA MSU Toledo MSU Toledo 420 Madison Ave Suite 700 Toledo, OH 43604

1 1

PACAREA MSU Valdez

MSU Valdez Facilities Compliance Branch

105 CLIFTON DR

Valdez, AK 99686-0486

1 1

PACAREA Sector Anchorage

USCG SECTOR ANCHORAGE

510 L Street, Suite 100 Anchorage, AK 99501

2 3

PACAREA Sector Maryland - NCR USCG Maryland-NCR 2401 Hawkins Point Road Baltimore, MD 21226

3 2

LANTAREA Sector Boston USCG Sector Boston 427 Commercial St Boston, MA 02109

3 3

LANTAREA Sector Buffalo USCG Sector Buffalo 1 Fuhrmann Blvd Buffalo, NY 14203

2 1

LANTAREA Sector Charleston USCG Sector Charleston 1050 Register St North Charleston, SC 29405

2 2

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LANTAREA Sector Corpus Christi

USCG Sector Corpus Christi Prevention/Facilities 555 N. Carancahua Ste. 500 Corpus Christi, TX 78478

1 1

LANTAREA Sector Delware Bay

SECTOR DELAWARE BAY

ONE WASHINGTON Ave

PHILADELPHIA, PA 19147

2 2

LANTAREA Sector Detroit USCG Sector Detroit

110 MT. ELLIOT AVENUE

Detroit, MI 48207

1 1

PACAREA Sector Guam USCG Sector Guam PSC 455 Box 176 Fpo Ap, GU 96540

1 1

LANTAREA Sector Hampton Roads

USCG Sector Hampton Roads Norfolk Federal Building 200 Granby St., 7th Floor Norofolk, VA, 23510

2 3

PACAREA Sector Honolulu

United States Coast Guard Sector Honolulu Prevention Pier 4 433 Ala Moana Blvd.

Honolulu, HI 96813

1 2

LANTAREA Sector Houston/Galv

U.S. Coast Guard Sector Houston/Galveston 9640 Clinton Drive Houston, TX 77029

3 3

LANTAREA Sector Jacksonville

SECTOR JACKSONVILLE

4200 OCEAN STREET

Atlantic Beach, FL 32233

2 2

PACAREA Sector Juneau

Sector Juneau Facilities 709 W 9th St #223B Juneau, AK 99801

2 2

LANTAREA Sector Key West Sector Key West 100 Trumbo Rd Key West, FL 33040

2 1

PACAREA Sector LA/LB

SECTOR LA/LB

1001 S. Seaside Ave San Pedro, CA 90731-0208

4 4

LANTAREA Sector Lake Michigan

USCG Sector Lake Michigan- Prevention 2420 S. Lincoln Memorial Drive Milwaukee, WI 53402

3 2

LANTAREA Sector LMR Sector Lower Mississippi River 2 A. W. Willis Ave Memphis, TN 38105

2 2

LANTAREA Sector Long Isl Sound Sector Long Island Sound 120 Woodward Ave New Haven, CT 06512

4 4

LANTAREA Sector Miami

United States Coast Guard Sector Miami 100 MacArthur Causeway Miami Beach, FL 33139

3 3

LANTAREA Sector Mobile

USCG Sector Mobile Facility Compliance Branch 1500 15th Street Mobile, AL 36615-1300

4 4

LANTAREA Sector New Orleans

SECTOR NEW ORLEANS

(PREVENTION)

200 Hendee Street New Orleans, LA 70114

5 5

LANTAREA Sector New York

Commanding Officer USCG Sector New York Attn: Shoreside Compliance Branch 212 Coast Guard Drive Staten Island, NY 10305

5 5

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LANTAREA Sector NNE

USCG Sector Northern New England Prevention Department 2 Monument Square, Suite 200 South Portland, ME 04101

2 3

LANTAREA Sector North Carolina Sector North Carolina

721 MEDICAL CENTER DR STE 100

Wilmington, NC 28401

2 2

LANTAREA Sector Ohio Valley SOHV Prevention Office 2732 River Green Circle Louisville, KY 40206

4 4

PACAREA Sector Puget Sound

SECTOR PUGET SOUND

1519 Alaskan Way S Building 4 Seattle, WA 98134

5 4

PACAREA Sector San Diego

US COAST GUARD SECTOR SAN

DIEGO

2710 NORTH HARBOR DRIVE

SAN DIEGO, CA 92101

1 2

PACAREA Sector San Fran

SECTOR SAN FRANCISCO

Building 14, Coast Guard Island Alameda, CA 94501

3 4

LANTAREA Sector San Juan

SECTOR SAN JUAN

#5 Calle La Puntilla San Juan, PR 00901

3 2

LANTAREA Sector Sault Saint Marie

US Coast Guard Sector Sault Sainte Marie 337 Water Street Sault Ste Marie, MI 49783

1 1

LANTAREA Sector SENE

United States Coast Guard Sector Southeastern New England 20 Risho Avenue East Providence, RI 02914

3 3

LANTAREA Sector St. Pete Sector St. Petersburg 155 Columbia Dr.

Tampa, Fl 33606

3 2

LANTAREA Sector UMR

Sector Upper Mississippi River Prevention Department/Facilities Branch 1222 Spruce St. Suite 7.103 St. Louis, MO 63103

5 4

LANTAREA CGHQ

United States Coast Guard

ATTN: COMDT (CG-FAC-2)

2703 Martin Luther King Jr. Ave SE Washington, DC 20593

4 4

125 125