2.2.1 Attachment 7 Quality Assurance Surveillance Plan (QASP).pdf

ATTACHMENT C

Quality Assurance Surveillance Plan

Air Transportation Support Services

This Quality Assurance Surveillance Plan (QASP) describes how government personnel will evaluate and assess contractor performance. The QASP is based on the premise that the Contractor, not the

Government, is responsible for managing and ensuring that quality controls meet the terms of the contract. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

This QASP has been developed to evaluate Contractor actions while implementing the Performance Work

Statement (PWS). It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective on the Performance Requirements Matrix (PRM).

Definition of Terms in the PRM:

• Minor deficiency is any error in the deliverable product resulting from clerical or administrative errors.

• Major deficiency is any error that would cause the deliverable product to be determined unacceptable.

• Non-Compliance is an outcome that does not meet the requirements detailed in the Contract and

Task Order

Performance Requirements Matrix

Performance

Objective

Standard

Acceptable Quality Level

(AQL)

Monitoring Method

Incentive/Disincentive

Sec. 6.1 – Management Work Plan and Reporting Deliverables

Task 6.1 (a)

Program Management Plan (PMP)

The contractor’s PMP shall depict the organization structure, the assignment of functions, duties, and responsibilities, the procedures and policies, and the reporting requirements that are established for completing the activities assigned under this PWS.

Final deliverable(s) shall contain no deficiencies or non-compliance, and final deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order

100% compliance 100% inspection Contractor shall fix all deficiencies and non-compliance at no additional cost to the Government within 5 business days unless otherwise specified in the Task Order.

If deficiencies and non-compliance are not fixed within 5 business days, or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.

Task 6.1 (g)

Monthly Status Reports

Shall Include: (1) a summary of the work accomplished; (2) cumulative flight hours and expenditures to include any billed aircraft positioning and de-positioning costs where applicable; (3) any current and foreseeable problems and proposed corrective actions;

and (4) the status of any task order incurred costs vs.

planned costs

Due no later than the 15th of every month following task order award.

100 % Compliance 100% inspection Contractor shall fix all deficiencies and non-compliance at no additional cost to the Government within 5 business days unless otherwise specified in the Task Order.

If deficiencies and non-compliance are not fixed within 5 business days, or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.

Objective

Standard

Acceptable Quality Level

(AQL)

Monitoring Method

Incentive/Disincentive

Sec. 6.2 & 16 – Air Transportation Support

Task 6.2.1(a)

Aircraft must be activated and positioned where directed by the Government with maximum fuel aboard consistent with aircraft performance limitations and mission requirements no more than 24 hours after receipt of a task order.

Aircraft is positioned at the designated team or task force point of departure with the responding crew ready for onward flight 24 hours after receipt of a task order

100% compliance • Government review of flight scheduling documentation in terms of task order requirement.

• COR review of Contractor Status Report

• If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Management rating category.

• 1% of total price for each ½ hour variance from standard.

Task 6.2.1(a)

During a disaster and /or emergency, aircraft must be activated and positioned where directed by the Government with maximum fuel aboard consistent with aircraft performance limitations and

Aircraft is positioned at the designated team or task force point of departure with the responding crew ready for onward flight 5 hours after receipt of a task order

100% compliance • Government review of notice of readiness in terms of Task

Order requirements

• COR review of Contractor Status Report

• If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the variance from standard.

mission requirements no more than 5 hours after receipt of a task order.

Task 6.2 (e)

All equipment at destination is positioned and ready to begin offloading no more than 2 hours prior to the established landing time.

Notice of readiness is provided to the COR no more than 2 hours prior to the established landing time

100% compliance • Government review of notice of readiness in terms of Task

Order requirements

• COR review of

Contractor

Status Report

• If performance objective is not met a rating of

“Unsatisfactory” will be assigned in the

CPARS under the variance from standard.

Comply with all DHS Privacy and Security Clauses

Maintain 100% compliance with all

PII, SPII and IT hardware and personnel requirements

100% 100% inspection of deliverable(s)

If deliverable falls below

95% compliance, the contractor will receive a rating of

“Marginal” or less in the CPARS under the Quality rating