70-00000-26-00005_70-00000-26-00005 - NG-911 B004.docx.DOCX

AMENDMENT NO. 004

STATE PURCHASING DIVISION

OF THE

GENERAL SERVICES DEPARTMENT

AND

NEW MEXICO DEPARTMENT OF FINANCE AND ADMINISTRATION

REQUEST FOR PROPOSALS (RFP)

NG-911 Call Handling Systems and Related Hardware, Software, and Services

RFP# 70-00000-26-00005

Amendment Date: 9/9/2026

RFP Release Date: 8/13/2026

Proposal Due Date: 10/6/2026

Request for Proposal # 70-00000-26-00005 is amended as described herein:

CHANGE Section II.A. SEQUENCE OF EVENTS. Page 21.

From:

2. Acknowledgement of Receipt Form

Potential Offerors

August 26, 2026

To:

2. Acknowledgement of Receipt Form

Potential Offerors

August 26, 2026

August 26, 2026

4. Deadline to submit Written Questions Potential Offerors

August 28, 2026

5. Response to Written Questions Procurement Manager

September 10, 2026

October 30, 2026

November 6, 2026

Replacing Section I.C. SCOPE OF PROCUREMENT in its entirety, with the following:

The scope of the procurement is intended to provide PSAPs, local governing bodies and/or other governmental entities throughout New Mexico with available NG-911 call handling systems, related hardware, software, and related services/labor such as training and services, at the best value for providing continued and improved 911 emergency services to protect the safety, health and welfare of the people and visitors of the State of New Mexico.

Offerors may submit a proposal for either Cloud or On-Premise Call Handling Systems OR both. All NG911 Call Handling System configurations must be able to interconnect to State’s ESInet and NGCS and complete interoperability testing.

This request for proposals (RFP) is intended to result in multiple statewide price agreement awards. There are no volume or purchase commitments by the PSAPs/purchasing entities or the State of New Mexico for the proposed NG-911 call handling systems, related hardware, software, and services/labor awarded from this procurement. However, the proposed NG-911 call handling systems and related hardware, software, and services/labor awarded must be available to the PSAPs/purchasing entities should they elect to make any purchases and/or request quotes. The PSAPs’ fiscal agent shall retain ownership of any awarded systems and related hardware purchased pursuant to an agreement resulting from this RFP. Other than PSAPs, other purchasing entities shall retain ownership of any systems purchased pursuant to an agreement resulting from this RFP. Any software purchased pursuant to an agreement resulting from this RFP will be licensed to the PSAP or purchasing entity and is subject to the terms and conditions of APPENDIX C. All software and its associated documentation will be licensed, not sold, to the PSAP or purchasing entity.

THIS AGREEMENT WILL BECOME EFFECTIVE AND BINDING ONLY UPON THE SIGNATURE OF THE STATE PURCHASING DIVISION.

The RFP may result in multiple price agreement awards by manufacturer type. There are no volume or purchase commitments by the State of New Mexico for the equipment and related services awarded from this procurement. However, the equipment, software, and related services included in the awarded Agreements must be available to the Procuring Agency or PSAP if the Agency elects to make any purchases. The Procuring Agency shall retain ownership of all equipment purchased pursuant to this Agreement.

The Price Agreement shall be for five (5) years from the date of award, with an option to renew for one (1) additional five (5) year term upon approval of all parties. The Agreement, including all renewals, shall not exceed ten (10) years.

At the conclusion of the initial five (5) year term, the State and Contractor may review the Price Agreement and mutually agree upon adjustments to pricing, products, services, and applicable terms and conditions to account for changes in technology, industry standards, market conditions, and 9-1-1 system requirements. Any such adjustments shall be subject to applicable procurement requirements, remain within the scope of this procurement, and be effective only upon renewal and execution of an appropriate written amendment or renewal agreement.

Change Section I.F. DEFINITION OF TERMINOLOGY. Page 19.

From:

26. Position (Define)

To:

26. “Position” a fully configured call-taking workstation within a Public Safety Answering Point (PSAP) call handling system that enables a telecommunicator to receive, process, and manage 9-1-1 calls. A Position includes all hardware, software, licensing, configuration, and associated components necessary to provide a functional call-taking capability, as required by the proposed solution.

Replace Appendix D in its entirety. Page 79 with REVISED Appendix D. See attached

Replace Appendix G in its entirety. Page 86 REVISED Appendix G. See attached

Change Appendix F. Page 83 Due Date.

From:

September 29, 2026

To:

October 6, 2026

Replace Appendix J in its entirety. Page 91, with REVISED J. See attached

Section III. A. NUMBER OF RESPONSES. Page 33.

From:

Offerors may submit a proposal for either Cloud or On-Premise Call Handling Systems OR individual proposals for each option. If submitting a proposal for both options, that MUST BE INDICATED on APPENDIX ____. DO NOT SUBMIT A SEPARATE PROPOSAL.

To:

Offerors shall submit one (1) proposal in response to this RFP. An Offeror may propose an On-Premise Call Handling System, a Cloud Call Handling System, or both.

If an Offeror proposes more than one Call Handling System configuration and/or Manufacturer type, the Offeror shall provide a separately identified response for each proposed system configuration and/or Manufacturer type, as applicable. Each separately identified response shall clearly identify the proposed Manufacturer and system type (e.g., Cloud or On-Premise) and shall address all applicable requirements and Appendices identified in Section III.C.

DO NOT SUBMIT A SEPARATE PROPOSAL FOR EACH SYSTEM CONFIGURATION OR MANUFACTURER TYPE. All proposed system configurations and/or Manufacturer types shall be included within the Offeror’s single proposal.

Section III. C. PROPOSAL CONTENT AND ORGANIZATION. Page 35.

From:

Offeror Proposals containing an offer for both the Cloud and On-Premise solutions must provide a separate submittal of the Technical Specifications (Section IV.B), Mandatory Specifications (Section IV.C) and all associated Appendices ONLY.

To:

Offerors proposing more than one Call Handling System configuration and/or Manufacturer type shall provide separately identified responses within the single Technical Proposal and Cost Proposal, as applicable, for each proposed system. At a minimum, separate responses shall be provided, as applicable, for Appendix D, Appendix D.1, Appendix G, Appendix H, Appendix I, Appendix J, and Appendix M.

The Offeror shall organize the proposal so that the Evaluation Committee can readily determine the requirements, features, capabilities, and pricing applicable to each proposed Call Handling System configuration and/or Manufacturer type.

Change Section IV.B.4.11.b. Dedicated Operations Manager. Pages 93-94

From:

The Offeror must propose a Dedicated Operations Manager that physically resides in New Mexico and describe its experience as it relates to telephony maintenance and support services by submitting APPENDIX L, Part B.

To:

The Offeror must propose a Dedicated Operations Manager and describe its experience as it relates to telephony maintenance and support services by submitting APPENDIX L, Part B.

Replace APPENDIX L, in its entirety. Page 93 REVISED Appendix L, see attached

REVISED

APPENDIX D

COST RESPONSE FORM

RFP 70-00000-26-00005

Offerors must provide pricing for two (2) primary positions and for each position tier by separately listing itemized one-time costs required to implement the solution, providing the incremental cost to include each additional position beyond the first two and for each tier, and disclosing recurring annual costs required to maintain the proposed solution after the initial warranty period for the type of solution being offered, On-Premise, Cloud, or both. Evaluation will be based on Offeror Average of Total Estimated Costs per solution offered.

Offerors must submit pricing on the 70-00000-26-00005 B004 - REVISED Appendix D Form, Excel version.

Appendix G

RFP #: 70-00000-26-00005

4.1 NG-911 General System Requirements

4.2 Testing, Acceptance, and Cutover Plans

4.3 System Performance and Security

4.4 Training and Compliance

Mandatory Requirement

Cloud On-Premise

NG-911 System Proposed: The Offeror must provide the name of the proposed system, or systems if more than one system is being proposed:

Mandatory

Complies?

4.3 – System Performance and Security

The Offeror/Contractor and any of its subcontractors and any of their personnel must physically perform any services contracted by the State of New Mexico in the United States, this includes any work that is performed offsite or remote.

APPENDIX J

List of Software for Proposed NG-911 Call Handling System(s)

RFP #: 70-00000-26-00005

The Offeror must provide a comprehensive list of all software included in the proposed NG-911 system(s), including software names, descriptions, and renewal terms.

APPENDIX L

Offeror’s Account Management and Service Team Response Form

RFP #: 70-00000-26-00005

The Offeror must provide an overview of the management and customer relationship team that will be responsible for managing the New Mexico relationship.

a. New Mexico Account Management:

Number

*Add additional rows if necessary

RFP# 70-00000-26-00005

AMENDMENT NO. 004

This PAGE is left blank ii

b. New Mexico Dedicated Operations Manager:

Number

c. Technical Support Team:

No.

1.

2.

3.

4.

*Add additional rows if necessary

All other Articles and Requirements of the RFP remain the same.

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