Attachment 01 Performance Work Statement Rev 2 7-11-22.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

MAINTENANCE, REPAIR, OPERATION AND MODIFICATION

OF

BUILDINGS, STRUCTURES, UTILITY SYSTEMS,

AT THE

MIKE MONRONEY AERONAUTICAL CENTER

OKLAHOMA CITY, OKLAHOMA

Rev 02

July 11, 2022 jth

PWS FY17-22 O&M Services

TABLE OF CONTENTS

STATEMENT OF WORK

1. SECTION 1 – GENERAL

1.1 STATEMENT OF NEED

1.2 PERSONNEL

1.3 HOURS OF OPERATION

1.4 SERVICE LEVELS

1.5 DISASTER RESPONSE WORK

1.6 “AS-BUILT” DRAWINGS

1.7 INTERFERENCE WITH FAA OPERATIONS

1.8 SHOP OPERATIONS

1.9 SALVAGE MATERIAL AND EQUIPMENT

1.10 REPORTS

1.11 TRAINING REQUIREMENTS

1.12 RADIO COMMUNICATIONS

1.13 CONTINGENCY PLANS

1.14 ENVIRONMENTAL/SAFETY/QUALITY CONTROL/QUALITY ASSURANCE

2. SECTION 2 – DEFINITIONS & ABBREVIATIONS

3. SECTION 3 - GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1 FACILITIES

3.2 SUPPLIES AND

MATERIALS

3.3 EQUIPMENT..……………………………………………………………………………

3.4 UTILITIES

3.5 REFERENCES AND TECHNICAL DOCUMENTATION

3.6 TRANSPORTATION

3.7 IDENTIFICATION BADGES…………………………………………………………...

4. SECTION 4 - WORK TASKS

4.1 TASK 1 PREVENTIVE MAINTENANCE PROGRAM (PBFFP)

4.2 TASK 2 WORK REQUEST FOR TROUBLE CALL (PBFFP)

4.3 TASK 3 BUILDING OPERATIONS (PBFFP)…………………………………………

4.4 TASK 4 FAA LOGISTICS CENTER (PBFFP)

4.5 TASK 5 BASE MAINTENANCE AUTOMOTIVE SHOP (PBFFP)…………………

4.6 TASK 6 LOGISTICS MANAGEMENT PARTS AND MATERIALS (PBFFP)

4.7 TASK 7 GROUNDS MAINTENANCE MOWING (PBFFP)

4.8 TASK 8 GROUNDS MAINTENANCE GENERAL (PBFFP)

4.9 TASK 9 GROUNDS MAINTENANCE CHEMICAL (Reimbursable)

4.10 TASK 10 STORM PREPAREDNESS/RECOVERY OPERATIONS (Reimbursable)

4.11 TASK 11 ADDITIONAL SERVICES (Reimbursable)

4.12 KEY PERSONNEL and MANAGEMENT……………………………………….……..

4.13 DELIVERABLES………………………….……………………………………….……..

5. SECTION 5 – PERSONNEL QUALIFICATIONS / TRAINING REQUIREMENTS……..

5.1 KEY PERSONNEL QUALIFICATIONS………………………………………………

5.2 OTHER PERSONNEL (non-Key)………………………………………………………

6. SECTION 6 - APPLICABLE REGULATIONS & MANUALS

6.1 APPLICABLE REGULATIONS AND MANUALS

6.2 FAA REGULATIONS

6.3 DEPARTMENT OF LABOR

6.4 TECHNICAL LIBRARY and AS-BUILT DRAWINGS …………..………………….

7. TECHNICAL EXHIBITS

T1. TECHNICAL EXHIBIT 1: QUALITY ASSURANCE SURVEILLANCE PLAN…………..

T2. TECHNICAL EXHIBIT 2: LIST OF BUILDING & ANTENNA SITES

T3. TECHNICAL EXHIBIT 3: FACILITIES FOR CONTRACTOR USE

T4. TECHNICAL EXHIBIT 4: WORK REQUESTS

T5. TECHNICAL EXHIBIT 5: WORK REQUEST FOR TROUBLE CALL…………………..

T6. TECHNICAL EXHIBIT 6: CONTINGENCY PLANS

SECTION 1. GENERAL

1.1 STATEMENT OF NEED. The Contractor must furnish all labor, routine hand tools, office supplies and office equipment to accomplish maintenance, repair, operation, grounds maintenance, severe weather/natural disaster response and modification of the MMAC campus Government owned and leased facilities in accordance with the terms of the contract. Performance must be according to the standards contained in this PWS and in the contract. The main functions include the maintenance, repair, operation, and modification of buildings, utility systems, structures, mechanical and electrical equipment systems, water treatment program, security systems, computers, elevators, pest control, fire suppression, fire detection systems, hazardous waste transfer, radio paging and/or communications devices, government owned scooters, Airport Operations Area (AOA) ground equipment, exterior building lights and grounds maintenance to include severe weather/natural disaster response to keep the MMAC complex in full operation to support its assigned mission. Contractor must comply with all federal, state, local and MMAC rules, regulations and orders.

1.1.1 Additional Contracts. The Government may award additional contracts to perform maintenance, repair, modification, operation, and construction work at the MMAC. It is not the intent that all work at the MMAC will be performed under this contract.

1.2 PERSONNEL

1.2.1 Key Personnel The following positions are key personnel to this contract:

a. Project Manager

b. Assistant Project Manager

c. Environmental/Safety Specialist

d. Supervisor (Central Control and Monitoring System) (CCMS)

e. Supervisor (Preventive Maintenance) (PM)

f. Supervisor (Trouble Calls) (T/C)

g. Supervisor (Grounds Maintenance)

h. CCMS Operator

Required qualifications for key personnel positions can be found at Section 5.0, Personnel Qualifications. All other personal assigned to this contract must be qualified in the industrial standards for the care and maintenance of the equipment assigned for work.

1.2.2 Contractor Employee Identification and Tracking Each contract employee must have and display a Government-furnished identifying badge (PIV), which shows the employee’s full name and the expiration date of the contract. Contractor personnel must wear uniforms, not provided by the Government, identifying them as Contractor employees, which will be not less than a shirt and pants.

All contract employees must maintain a professional appearance while on duty at the center. The Contractor must maintain a tracking process for all assigned work to include staff locations and equipment being serviced on a daily, weekly and monthly basis.

1.3 HOURS OF OPERATION

1.3.1 Hours of Operation. In an effort to minimize service disruptions to our customers the

Contractor may perform work tasks 24 hours a day 7 days a week unless stated elsewhere in this PWS.

Normal core hours for the MMAC are 0600 and 1800 Monday through Saturday. The Contractor should make all attempts to perform work tasks during normal core hours. Although normal work shifts are 8 hours the Contractor may choose to utilize all hours Monday through Sunday to meet the performance requirements of this PWS. Project requirements, customer requirements, mission critical requirements and emergency requirements may dictate work to be performed before or after core hours. All work performed outside of 0600 - 1800, Monday through Saturday, must be approved by the COR and will be coordinated in accordance with AC Order 1600.21x. No contract employee must be regularly scheduled to provide more than ten (10) hours of service in any twenty-four (24) hour period except when separated by an eight (8) hour non-duty period or an emergency condition dictates otherwise.

1.3.2 Central Control and Monitoring System (CCMS) Operators must provide 24 hours a day 7 days a week coverage. Coverage must include weekends and federal holidays. The CCMS Operators must keep current status of all systems under its control and be able to provide all pertinent information to the appropriate COR at all times.

1.4 SERVICE LEVELS As a result of unknown budget restraints; the FAA has defined different service levels for each task. Multiple service levels have been defined to allow for options of reduced services during anytime of the fiscal year. FOR SERVICE LEVEL DEFINITIONS, SEE SECTION 4

BELOW.

1.5 DISASTER and SEVERE WEATHER RESPONSE WORK. In the event Government personnel, contractors, students, visitors, property or equipment is damaged or exposed to a safety hazard or risk due to any disaster or severe weather event the Contracting Officer and/or Contracting Officers Representative may determine emergency response from the contractor is necessary. Responses may be required to protect Government assets and he/she may direct the Contractor to perform emergency work to the extent necessary to eliveate the hazard or risk. When the CO and/or COR directs the contractor to perform emergency work some requirements of this PWS may be delayed, postpone or cancelled during the emergency work timeframe. Contractor resources normally utilized for the delayed, postponed or cancelled task(s) must be reassigned to the emergency response as directed by the CO or COR. After award, the Contractor must develop written emergency plans and submit them to the Contracting Officer for review.

1.6 AS-BUILT DRAWINGS. The Contractor must be responsible to update any red-line As-Built drawings when the Contractor performs modifications through maintenance or other projects. The As Built will be updated by the Contractor to show work performed and any (Government) approved changes made on the project. The completed As-Built drawing must be returned to the Government no more than 3 working days after project completion.

1.7 INTERFERENCE WITH FAA OPERATIONS. The Contractor's Project Manager must consult with the COR to coordinate the work in such a manner as to minimize interruptions of FAA operations. The Contractor must advise CCMS when any building equipment or system is taken off-line or brought back on-line. All equipment shut down must be coordinated with the COR, in some cases, coordination and approval times will have to be approved days, weeks, or months in advance.

1.8 SHOP OPERATIONS. All equipment issued to the Contractor must be kept in operating condition by the Contractor. The Contractor must perform all maintenance to all Government-furnished equipment (GFE) issued. The Contractor must keep assigned shop, building, compound, shed areas of the Base Maintenance building in a neat, safe condition and meet all Federal and State safety regulations pertaining to shop and work site operations.

1.9 SALVAGE MATERIAL AND EQUIPMENT. Salvage material and equipment will be inspected by the COR and may be used for parts on future projects or declared surplus in accordance with Government Property and Control procedures. The Contractor must place reusable material into the inventory as directed by the COR.

1.10 REPORTS. The Contractor must make reports to provide information on the performance of each task listed in Section 4 of this PWS. Reports must be made on a daily, weekly, monthly and annual basis as required by the Government. Reports may be reoccurring or may be requested on an as needed basis. Reports must be requested by the COR.

1.11 TRAINING REQUIREMENTS. All Contractor personnel performing must have current and appropriate training prior to being assigned tasks. All applicable training records must be maintained by the contractor.

1.12 RADIO COMMUNICATIONS. The Government will supply the Contractor radios that are to be utilized as the primary communication for campus operations and issues. These hand-carried radios will interface with the CCMS control room and the Security Office. All Radio usage must include the use of call signs and be of a professional manner.

1.13 CONTINGENCY PLANS. The Contractor must provide the required support for the Aeronautical Center contingency plans as called for in Technical Exhibit 11: Contingency Plans.

1.13.1 Alternative Work Location (AWL/Telework) The Contractor may request through the CO and COR and at its own expense a permanent or temporary AWL/Telework location for necessary personnel. Upon issuance of a National Emergency (i.e., COVID-19) or other such emergency the Contractor may be permitted on a case-by-case basis to request AWL/Telework capabilities for staff deemed necessary and critical to maintain the performance of services as listed in this PWS. The Contractor must meet all FAA Telework guidelines, policies and procedures.

1.14 ENVIRONMENTAL/SAFETY/QUALITY CONTROL/QUALITY ASSURANCE

1.14.1 Environmental/Safety The Contractor must establish a complete Environmental/Safety management program to assure all federal, state, local and FAA regulations are met. Copies of the Contractor's program must be provided to the COR prior to starting any work activities under this contract. Changes that adapt the program to this contract must be provided to the / COR within 10 calendar days as they occur. The Contractor must perform an annual review no later than January 31st of each calendar year. The program must include, but not be limited to, the following:

1.14.1.1 Development of Standard Operating Procedures, contingency plans, checklist and other compliance procedures for all areas of this PWS. All SOPS must be reviewed and approved by the appropriate COR.

1.14.1.2 An inspection system covering the services stated in this PWS. It must specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual who will do the inspection.

1.14.1.3 A method of identifying deficiencies in the Environmental/Safety management program and recommended corrective actions.

1.14.1.4 A file of all inspections conducted by the Contractor and the corrective action taken. This documentation must be made available to the COR upon request.

1.14.1.5 A documented employee training program to meet all required regulations.

1.14.1.6 CFC (Chlorofluorocarbons) Tracking Program Comply with all ASHRAE and EPA Directives in regard to CFC management. Maintain an approved CFC tracking program for the purpose of required reporting and CFC inventories. A monthly report of CFC usage must be required and furnished to the COR.

1.14.1.7 Hazardous Material Handling and Transportation. The contractor must develop an Environmental Management Program to ensure the proper tracking, handling and transportation of hazardous and universal waste that complies with all Federal, State and Local ordinances and regulations. The Contractor must transport hazardous and universal waste to the appropriate site in accordance with an approved Environmental Management Program that complies with all Federal, State and Local ordinances and regulations. The Contractor must provide assistance as directed by the COR to Environmental and Safety Staff, AMP-100 in the transportation and handling of hazardous waste at the Aeronautical Center. The contractor will be required in emergency situations directed by the COR to assist the Environmental and Safety Staff, AMP-100, in containment and clean-up of spills.

1.14.2 Quality Control. The Contractor must establish a complete quality control program to assure the requirements of the contract are provided as specified. Copies of the Contractor's quality control program must be provided to the COR prior to starting any work activities under this contract.

Updated copies that adapt the program to this contract must be provided to the COR on the contract start date and as changes occur. The Contractor must perform an annual review no later than January 31st of each year. The program must include, but not be limited to, the following:

1.14.2.1 An inspection system covering the services stated in this PWS. It must specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual who will do the inspection.

1.14.2.2 A method of identifying deficiencies in the quality of services performed before the level of performance is unacceptable.

1.14.2.3 A file of all inspections conducted by the Contractor and the corrective action taken. This documentation must be made available to the COR upon request.

1.14.3 Quality Assurance Surveillance Plan (QASP). The Government will monitor the Contractor's performance under this contract using the quality assurance surveillance procedures specified in Technical Exhibit 1. The QASP is to be considered a living document and the Government may modify / change quality surveillance items and methods as deemed necessary to ensure satisfactory contract performance.

1.14.4 Performance Evaluation Meetings. After award, the Government may establish regular progress meetings to discuss performance, upcoming operational needs, and other information necessary to allow proper communication between the Contractor and the Government necessary to ensure successful performance.

SECTION 2 DEFINITIONS AND ABBREVIATIONS

2.1 DEFINITIONS AND ABBREVIATIONS. The following special terms, phrases, and abbreviations are used in this Performance Work Statement (PWS):

2.1.1 Advisory Documents. Documents, which the Contractor may use for information and guidance. They are not binding for compliance.

2.1.2 Building Operations. Operation of CCMS and physical surveillance of HVAC and auxiliary building equipment and systems at the MMAC.

2.1.3 CCMS. Central Control and Monitoring System, Johnson Control System for HVAC environmental controls and monitoring system installed in the Base Maintenance building, Room 122.

2.1.4 Contract Discrepancy Report (CDR). A written document issued by the Government to the Contractor identifying unsatisfactory performance.

2.1.5 Contracting Officer’s Representative (COR). Individuals delegated, in writing by appointment letter, the authority to act on behalf of the Contracting Officer for the purposes of day-to-day technical oversight and management of the contract. CORs are limited by the authorities outlined in their appointment letter. More than one (1) COR may be appointed for this requirement.

2.1.6 Equipment Marking Building utility equipment may have a special numbering system.

All equipment must have a maintenance management system nameplate with special number and data.

These numbers will be used during communications pertaining to the building or equipment.

2.1.7 Facility Management Specialist (FMS). A government employee who is trained in quality assurance procedures in conducting inspections, evaluations and surveillance of contract work performance in accordance with this PWS. An FMS does not have to be a delegated COR on this contract to perform quality assurance activities.

2.1.8 Government-Furnished Equipment (GFE). Government owned equipment provided to the contractor for use in fulfilling the terms of the contract.

2.1.9 Government-Furnished Property (GFP). All facilities and materials provided by the Government for the exclusive use of the contractor in fulfilling the terms of the contract.

2.1.10 HVAC. Heating, ventilation, and air conditioning systems.

2.1.11 Industrial Waste Treatment Plant (IWTP). The Industrial Wastewater Treatment Plant receives industrial waste from the lift pump stations located throughout the MMAC.

2.1.12 Inspection. Those actions taken by the Government to verify successful performance of all tasks, terms & conditions of the contract.

2.1.13 MMAC. Mike Monroney Aeronautical Center or Aeronautical Center.

2.1.14 Original Equipment Manufacturer. The manufacturer of the complete production equipment whether assembled from parts of its own manufacturer or from parts or components furnished by other manufacturers or a combination of both.

2.1.15 Priority Levels P1 through P4. All work requests must have a priority level designator.

The designator must define the timeframe for which the request is completed. The Government has defined 4 priority levels as listed in Technical Exhibit 5.

2.1.16 Parts Manufacturer. A manufacturer of equipment parts supplied direct to original equipment manufacturers for incorporating into the production equipment and/or resale as replacement parts. The original equipment manufacturer is the actual parts manufacturer for those parts produced solely by it.

2.1.17 Preventive Maintenance (PM). That service performed by the Contractor on a scheduled basis, which is designed to keep the equipment/systems in proper operating condition. It includes a verification of proper tolerances (tightness, fluid levels, voltages, etc.), and adjustments or other actions as necessary and appropriate in accordance with the manufacturer's maintenance specifications and as authorized in specific PM work request. The term also includes "inspection."

2.1.18 Quality Assurance (QA). Those actions taken by the Government to check maintenance and repair services to determine if they meet contract requirements.

2.1.19 Quality Control (QC). Those actions taken by the Contractor to control the maintenance and repair services, so they meet the requirements of the contract.

2.1.20 Rebuilt Parts. Parts that since last used have been dismantled and reconstructed as necessary; all internal parts cleaned and made free from rust and corrosion; all impaired, defective, or substantially worn parts restored to a sound condition or replaced with new, rebuilt, or unimpaired parts;

and such other operations performed as are necessary to put the product in sound working condition.

2.1.21 Repair. That work necessary to restore an item to serviceable condition.

2.1.22 Storm Event. An atmospheric disturbance that may be accompanied by rain, freezing rain, snow, sleet , hail, thunder, lightning and damaging winds to include tornados, etc.

2.1.23 Trouble Call (Routine). These work requests may be issued daily and reoccur frequently for normal day to day operations and maintenance issues.

2.1.24 Trouble Call (Non-Routine). These work requests may be issued daily but not reoccur on a normal schedule. These work requests may require specialty trade or skills not included or listed in this PWS.

2.1.25 Work Request. A work request is a document in brief outline form issued for work to be performed. These work requests may be issued daily.

SECTION 3 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1 FACILITIES. The Government must provide at no cost to the Contractor, facilities for administrative use, shop space, vehicle parking, and storage space for supplies, materials, and equipment as set forth in Technical Exhibit 3: Facilities for Contractor Use. The Contractor must be responsible for physical security and adequate routine maintenance of Government-furnished facilities.

3.2 SUPPLIES AND MATERIALS. The Government must provide supplies and materials required to accomplish specified work. The Government will request the Contractor to purchase supplies or materials under the Additional Services task as listed in this PWS.

3.3 GOVERNMENT FURNISHED AND ACCOUNTABLE PROPERTY The Government will determine if a part, material or a tool meets the definition of Government Furnished or Accountable property. All property will be tracked in accordance with FAA Order 4600.27x. The Government Furnished Equipment will be inventoried semi-annual by the Contractor. Copies will be provided to the CO and COR. The Contractor must be accountable for equipment issued under this contract. The contractor must maintain the master copy of the inventory of all Government Furnished Equipment and Property (GFE and GFP). No Government-furnished tools, materials, equipment, or supplies must be removed from the MMAC.

3.4 NON-ROUTINE EQUIPMENT AND TOOLS. The Government must provide to the Contract an inventoried list of all Government furnished non-routine equipment and tools. All Government furnished equipment and tools will be issued to the Contractor. Only equipment and tools listed in the provided inventory must be furnished by the Government. Copy of the master document for all Government Furnished Equipment must be maintained by the Contractor, CO and the appropriate COR.

All equipment and tools furnished and assigned to the Contractor must be tracked in accordance with FAA AC Order 4600.27x.

3.5 SPECIALTY EQUIPMENT AND TOOLS All specialty equipment and tools must be furnished by the government. Specialty equipment and tools required for any given project may be purchased or rented by following the process described in this PWS. Specialty tools are not normally used during the normal operation and maintenance duties of this PWS. The purchase or rental must be approved by the COR. In the case of “purchase” the equipment and/or tool becomes Government property and will be tracked in accordance with FAA AC Order 4600.27x.

3.6 UTILITIES. Water, sewage service, electricity, heat and refuse collection to include dumpster usage must be furnished by the Government for accomplishing work described in this PWS. The Government will provide on-Center telephones for use by the Contractor. The Contractor must use Government-furnished utilities in a prudent manner consistent with current energy conservation policies.

3.7 REFERENCES AND TECHNICAL DOCUMENTATION. All references and technical documentation must be maintained in the technical library located in the Base Maintenance Building.

The Contractor is responsible for maintaining all references and technical documents provided by the Government.

3.8 TRANSPORTATION. The Government must furnish General Services Administration (GSA) leased vehicles required to accomplish specified work. Total number, Make and Model of the vehicles needed will be determined and approved by the COR/CO. Other types of transportation must be furnished and listed in Government Furnished Equipment document. GSA Vehicles may not be used for personal transportation by the Contractor to include lunch breaks, personal errands not related to work under the contract, or as primary transportation of Contractor employees to and from the MMAC.

3.9 IDENTIFICATION BADGES. The Government must furnish each employee identification badges. See Section H of this contract for specific security and identification badge requirements.

SECTION 4. WORK TASKS

The Contractor must provide in writing a Transition Plan for services that specifies the method of transitional performance, beginning at award for the first 45 calendar days, through contractor Phase-In / Phase-Out periods for different service levels throughout each contract year, and at the end of the contract to ensure uninterrupted services are provided to MMAC in accordance with the service and support requirements for all areas of the PWS.

The Contractor must provide proper operation and maintenance services for all areas on the MMAC campus to include the following work tasks listed in this section. All work tasks performed by the contractor, when feasible, must be documented through the Government automated work request system.

The government reserves the right to reduce or increase the service level at any time. Some factors that may cause service level changes include drought conditions, water shortages, extra rainfall, weather season changes, budget changes or constraints etc. This is not an all-inclusive list or intended to be.

Service Levels will be reduced when budget constraints occur or as needed in the government’s best interest.

4.1 TASK 1 Preventive Maintenance Program (Performance Based/Fixed Price).

The Contractor must be responsible for the Preventive Maintenance (PM) system and equipment records. The PM system and equipment records will be updated as required by the Contractor so that it is a dynamic system that will sustain the installed equipment at the highest possible operational level using the latest state of the art methods and techniques to preclude premature failure of components, extend equipment life, keep equipment at design level of operation and efficiency and at the optimum cost. Priorities will be assigned by the Government and maintained for each piece of equipment using the automated maintenance management system. Equipment PMs must be completed in order of the priority, highest priorities first.

4.1.1 The computerized PM program includes each piece of equipment and schedules PM work to be done on an annual, semiannual, quarterly, monthly, and weekly basis. It provides and adjusts the level of maintenance based on FAA operations, equipment characteristics, age, repair and modification history data, operational environment, and the next scheduled major overhaul, renovation or replacement. The system provides the contractor with the proper tasks and procedures to perform for each piece of equipment. Most tasks or procedures are general to equipment care but may be changed or enhanced to ensure manufacturer or government recommendations are met. Changes to the computer program, equipment, or system must be approved by the COR and will become the property of the FAA when the contract is completed. The computer program provides craft hours and costs, material lists and costs, and any other costs by building. The automated maintenance management system operates on computer hardware supplied by the FAA. The system must not be used by the Contractor for personnel timekeeping. The Contractor must be responsible for keeping accurate data on the PM program.

4.1.2 The objective of PM is to reduce unscheduled downtime of equipment and maintain a high level of functioning equipment to enhance and support MMAC operations. All work that requires shutdown of buildings, systems, or equipment that may have a major impact on FAA operations must be performed so that our customer’s requirements are met at the highest level possible. Proper environmental conditions must be maintained at all times in all buildings. Nothing in the contract should be interpreted to infer that the PM program takes less emphasis than any other aspect of the contract. If properly accomplished, the PM program will reduce the need for unscheduled maintenance and repair activities.

4.1.3 The PM program will utilize a computer-based schedule of PM functions that covers each piece of equipment and provide for adjustment in levels of maintenance based on FAA operations. The PM program will also record equipment information including but not limited to age, repair and modification history data, operational environment, and the next scheduled major overhaul/renovation or replacement.

4.1.4 The government requires timely completion of the PM work request to ensure proper timely quality evaluations can be performed by the appropriate COR. Preventive Maintenance work request must be closed and returned within three (3) business days after the onsite work is completed. Work request must include the following listed information:

a. Total craft hours used, broken down by each craft.

b. Completed listing of materials used.

c. Time and date onsite work completed.

d. Any special information regarding the work or problems encountered.

4.1.5 Repair Work

The Contractor is responsible to identify potential problems and make minor repairs during the performance of scheduled PMs. Minor repairs must be able to be completed within the due date of the PM work request and must not take more than 4 labor hours. All Major repairs in excess of 4 labor hours must be performed as a Trouble Call with the appropriate priority level assigned. All major repairs of primary equipment must be listed in the CCMS Notes page and tracked to completion. All major repairs of primary equipment must be coordinated and approved by the appropriate COR.

4.1.6 Life Safety Equipment

The Contractor must be responsible for repair and preventive maintenance of all Life Safety equipment as identified in the NFPA Life Safety Code 101. All identified Life Safety Equipment will receive preventive maintenance as called for on the PM work request. All identified Life Safety equipment PMs must be completed during the month they are scheduled.

4.1.7 Electrical Equipment

The Contractor must be responsible for repair and preventive maintenance of all Electrical equipment in compliance with NFPA 70E. All Electrical equipment will receive preventive maintenance as called for on the PM work request. All identified Electrical equipment PMs must be completed due date scheduled.

4.1.7 Equipment Addition and Removal

Based on the continual construction at the MMAC the addition or removal of equipment from the PM program is essential to maintain accurate data and to ensure that the systems are maintained at their highest levels. The addition or removal of equipment must be done in accordance with the following:

4.1.7.1 Automated PM System

The MMAC may have up to 36,000 labor hours assigned to preventive maintenance tasks. When a piece of equipment needs to be added or removed from the automated PM System the estimated labor hours & equipment priorities for each piece must be determined by the Government. The COR will track and ensure that all equipment additions or removals are formally documented. All changes to the automated PM system must be approved by the COR before they can be made in the system. The Contractor must provide annual consolidated equipment add or removal report with supporting documents to the CO or

COR.

4.1.7.2 Equipment Addition or Removal Documentation

The contractor must submit, to the COR, an approval document before equipment can be added or removed from the system. The COR must approve all equipment additions and removals. The document must contain the following:

• Nomenclature of Equipment to include all data fields in ARCHIBUS

• Priority Assignment for each piece of equipment. P1, 2 or 0 based on ARCHIBUS

• Estimated Annual labor hours of PM for each piece of equipment.

• Date item will be added to PM program

• Contractor or Contract Rep Approval

• COR Approval

4.1.8 Pest Control Pest Control activities may include, but is not limited to, pesticide application for arachnids, stinging insects, termites, indoor and outdoor insects and the control or removal of stray animals, nesting animals, rodents, poisonous or venomous reptiles. The Contractor must use only humane methods of control or removal. The Contractor may contact the Oklahoma City Animal Control if deemed necessary for assistance with pests that have a potential to cause an extreme risk to health and safety of the technician. All activities must be tracked by a Trouble Call or a Preventive Maintenance Work Request and must be approved by the COR.

4.1.8.1 Pesticide Applications will be accomplished by an applicator certified by the State of Oklahoma or by qualified individuals operating under the supervision of a certified applicator. Prior to each application, the site will be surveyed to determine the extent of the infestation and materials required.

4.1.8.1.1 Notification Prior to application the contractor will provide the COR with the exact site, extent of infestation and a copy of the MSDS for the recommended product to be applied. This will assist the COR in providing a five-day notification to all occupants affected. In addition, the MSDS will be posted.

4.1.8.1.2 Materials All pesticides used on the MMAC must be

United States Environmental Protection Agency (USEPA) and Oklahoma Department of Environmental Quality (ODEQ) registered and approved. Application must be in accordance with product label and an MSDS will be on file and available for each product used.

4.1.8.2 Safety of Aeronautical Center personnel and protection of private and Government property must be given primary consideration at all times. Pest control operations that are likely to involve hazards to either personnel or property must be scheduled and performed on Saturdays. Specific duties and times are to be coordinated with the COR prior to commencement.

4.1.9 Service Levels

4.1.9.1 Level 4 Fully staffed - provide staffing to complete 100% of all scheduled activities in this task per month

4.1.9.2 Level 3 Reduced staffing - provide staffing to complete 85% of all scheduled activities in this task per month.

4.1.9.3 Level 2 Reduced staffing - provide staffing to complete 70% of all scheduled activities in this task per month.

4.1.9.4 Level 1 Reduced staffing – provide no services in this task.

4.2 TASK 2 Work Request for Trouble Call (Performance Based/Fixed Price).

4.2.1 Routine Trouble Calls The Contractor must perform all repairs, adjustments, replacements, equipment, facilities and systems upon receipt of a Work Request for Trouble Call. The types of routine trouble calls may include but are not limited to the following: lighting, mechanical, HVAC, plumbing, electrical, structural, locks, door hardware, automatic door operators, security systems, security cameras, fire alarm, fire sprinkler systems, communication repeaters, and miscellaneous items that do not fall precisely in these categories but are required to keep the Aeronautical Center facilities operational. The Contractor may choose to subcontract for services to perform tasks covered under this PWS if their normal staff cannot repair. Subcontracts of this nature must only be performed at no additional cost to the government. All subcontracts must be approved by the government. The Contractor must respond and complete all routine trouble calls based on the assigned priority level schedule.

The Government (AMP-300) and the Contractor must maintain internal work control practices to help limit or reduce the total number of T/Cs and to maximize efficient utilization of resources and manpower. Internal work practices will assist in identifying issues, prioritizing work and combining like items where practical. All work practices must be documented by an AMP-300 Guideline and a Contractor SOP.

4.2.2 Non-Routine Trouble Calls The Contractor must be responsible for the scheduling of, coordination of and completion of all non-routine trouble calls (T/C). Non-routine T/Cs must only include items that require specialty trade, skill or specialty license or certification not listed in this PWS.

All non-routine T/Cs must be approved by the COR. Examples of non-routine T/Cs are, but not limited to major motor/engine overhauls, major equipment overhauls, specialty fire suppression systems, electrical inspection certifications, specialty control programming that requires special hardware or software tools and other tasks as approved by the appropriate COR. The Contractor must respond and ensure completion of all non-routine trouble calls based on the assigned priority level. All approved non-routine T/Cs must be performed in compliance with section 4.11 of this PWS.

4.2.3 Additions, Minor Renovations/Modifications Trouble Calls All Trouble Calls for additions, minor renovations/modifications to buildings, equipment, facilities and systems must be designated and worked as a P4 trouble call. Trouble Calls for additions, minor renovations and modifications must not exceed 24 total hours of labor per trouble call and 1000 total labor hours per Contract year. Each trouble call for additions, minor renovations/modifications must be approved by the appropriate COR.

4.2.4 CCMS Trouble Calls The Contractor must make available the appropriate staffing 24 hours a day 7 days a week to assist the CCMS Operators with the coordination of hot/cold calls, equipment start/stops, boiler monitoring, operational issues, utility outage coordination to include draining and filling of systems, protection of electrical components and systems, fire alarm/fire sprinkler disables/enables, safety/security, parking and project coordination.

The Contractor must utilize cross-trained personnel that have the ability to assist with multiple types of issues and problems. When major issues arise after core hours that dictate a higher level of technician/journeyman or skill set the Contactor must contact the appropriate COR for approval to provide services in compliance to section 4.11 of this PWS. The contractor must exhaust all options, with on-duty staff, to correct the issue or problem prior to contacting the appropriate COR.

4.2.5 Trouble Call Information The information recorded on the Trouble Call is, priority level, date originated, due date based on priority, date completed, materials used, and total hours of each craft used. All work that requires shutdown of buildings, systems, or equipment that may have a major impact on FAA operations must be performed so that our customer’s requirements are met at the highest level possible. Proper environmental conditions must be maintained at all times in all buildings.

4.2.6 P-1 The contractor must respond to P-1 trouble calls within 30 minutes during Core hours and 1 hour after hours and continue work as feasible until the problem is resolved and/or corrected as directed by appropriate COR based on priority level. Trouble calls relating to emergency problems (where continued operation without correction would cause undue expense or inconvenience to the Government) must be accomplished expeditiously with temporary repair or provisions made where appropriate. Items of this nature include (but are not limited to) leaks, utility outages, safety and physical security issues. In most cases, at least temporary repairs or provisions must be made the same day as the trouble call.

4.2.7 MMAC Trouble Call Line The Contractor must staff the MMAC trouble call line as per 4.3.3 and 4.3.4. The T/C line must act as a conduit for all AMP customers to submit work request and/or complaints for multiple services provided by AMP across the MMAC campus.

4.2.8 Service Levels

4.2.8.1 Level 4 Fully staffed - provide staffing for 100% of all services listed in this task per month.

4.2.8.2 Level 3 Reduced staffing - provide 85% of all services listed in this task per month.

4.2.8.3 Level 2 Reduced staffing - provide 70% of all services listed in this task per month.

4.2.8.4 Level 1 Reduced staffing – provide no services in this task.

4.3 TASK 3 BUILDING OPERATIONS (Performance Based/Fixed Price). To be performed as called for in the building operation instructions and Central Control & Monitoring System (CCMS).

The building operation instructions and CCMS operations will be updated and changed by the Contractor whenever equipment is replaced, added or changed. The Contractor must start up and place in normal operation all equipment in buildings at the MMAC as directed by the COR. The Contractor must leave all equipment in proper shutdown or unoccupied condition in buildings at the MMAC when so directed by the COR. All systems such as gas, electric, water, sewage, HVAC and fire suppression in, connected to, or serving buildings or facilities are included as equipment to be operated under this contract. All operations must maximize energy efficiency while maintaining building comfort.

4.3.1 CCMS Supervisor Responsible for the execution of all Building Operations tasks and procedures to optimize energy performance, minimize equipment downtime and satisfy end users/ tenants of facility. Supervises the staff assigned to mechanical operations, programming, monitoring, alarm response or other critical activities. Communicate with end users/tenants and management team on all issues concerning facility operation. The supervisor is responsible for programming and monitoring alarm responses and mechanical operations. Maintains and updates all assigned systems.

Also, the supervisor may be required to be on call 24/7 to provide telephone assistance as well as emergency response to the facility. Reviews all work and assures performance in accordance with established safety procedures.

4.3.2 CCMS Operators Responsible for the continual monitoring and operation of all buildings, utility systems, structures, mechanical, electrical equipment, boilers and other critical HVAC or electrical systems, exterior lighting and center status of the Mike Monroney Aeronautical Center complex.

The Operators must also monitor items needing emergency and non-emergency response or repairs.

Operators ensure response to issues and alarms generated by the Center Control Monitoring System by T/C technicians. Operators must notify the appropriate COR of any equipment failure that will have an operational or customer impact. The operation of the buildings must include all equipment.

Operators must create a T/C to ensure repairs and/or maintenance on equipment is accomplished. All actions for issues and problems must be documented on the daily log, notes page or by communications to the appropriate COR.

The Operators must provide starting, stopping, and operation of building equipment. The operation of the buildings must include all the equipment assigned to the Metasys system. The starting, stopping, and operation of building equipment must be in accordance with the building operating manual. Copies of the building operations manuals must be on file in the CCMS office located in the Base Maintenance building. The operators are responsible to maintain an accurate daily log to include, but not limited to, equipment failures, system outages, utility outages, ozone alerts, surveillance activities, space temps and equipment starts/stops/changes, abnormal equipment operations and afterhours weather alerts, etc.

The operators are required to monitor inclement weather notices issued by the National Weather Service and coordinate with COR to make the appropriate MMAC public announcements.

CCMS Operators must provide 24 hours a day 7 days a week phone coverage for the Aeronautical Center.

The CCMS Operators must provide the same task as a Service Order Dispatcher between the hours of 1600 to 0730 Monday through Friday and 24/7 on Saturday and Sunday for the MMAC.

Since these personnel will be continually on the premises, they are required to remain alert and perceptive and appropriately notify the proper agencies of any emergency condition that they might discover.

4.3.3 Central Control Monitoring Systems The Contractor must provide necessary management, supervision and labor to accomplish the following with regard to the CCMS and auxiliary systems defined herein:

a. Inspection

b. Calibration

c. Scheduled maintenance

d. Non-destructive base line testing

e. Repairs

f. Onsite operations

g. Scheduled tours

h. Logging

i. Computerized reporting

j. Modifications, additions and changes to the hardware and software of the system.

4.3.3.1 The Contractor must assist the appropriate COR in establishing Aeronautical Center policies and procedures for energy mandates and energy conservation measures as outlined in Energy Policy Order 1053.1x.

4.3.3.2 Operation CCMS Operations is operated twenty-four hours each day, seven days a week, by qualified individuals who can start, stop, adjust, call-up data and information under CCMS control, understand HVAC operations and able to contact onsite response operator and provide analyst of malfunction or failure. Take required action against unsafe conditions, detect equipment failures or malfunctions and provide comfort conditions during all building occupancy hours.

All CCMS and controlled systems must be operated at the highest level of efficiency possible within the equipment limits. HVAC systems must be operated to maximize energy conservation while maintaining building comfort. The contractor must ensure that all Federal energy guidelines are maintained.

4.3.3.3 Computer Reviews must be conducted and printouts of all controlled and monitored equipment in accordance with the building operating manuals. All pertinent information must be available to the appropriate COR for review.

4.3.3.4 Testing The Contractor must perform diagnostic software checks and troubleshooting to computers, printers, CRTs, micro-processors, lines, cables, equipment and other CCMS systems in accordance with the manufacturer's recommendations or as directed by the COR.

4.3.3.5 CCMS Malfunctions Any time any part of the CCMS is not operational or is malfunctioning, the facts as to systems down, time went down, when repairs will be affected, and impact on HVAC/Environmental systems, must be reported to the COR.

4.3.3.6 CCMS Control Room The CCMS control room must be kept in good order and kept clean. No materials or substances will be allowed in the area that might affect any CCMS equipment.

4.3.3.7 CCMS Equipment The Contractor must operate, maintain and repair all CCMS equipment, including but not limited to controls, controlled devices, auxiliary equipment, HVAC /Environmental computer controls and monitoring systems.

4.3.3.8 Scheduled CCMS Maintenance Scheduled maintenance procedures must be executed and documented for building controls, onsite monitoring points and building automation.

4.3.4 Building Monitoring All buildings designated by the Government must be monitored to include all equipment identified on the Building Equipment Operating Checklist program.

The Contractor must develop and maintain a current monitoring schedule. The schedule must be developed with priorities and approved by the appropriate COR. The schedule must be located in CCMS and be available for review by the appropriate COR at all times.

4.3.5 Delay/Change/Modified Schedule Occasionally conditions may occur on the MMAC center that dictate a delay, change or a modification in the monitoring schedule. The schedule must only be delayed, changed or modified due to equipment operation conditions, facility conditions, mission support functions and/or emergency conditions to keep center operations flowing smoothly. All delays, changes or modifications in the monitoring schedule must be approved by the appropriate COR and documented in the daily log.

4.3.6 Building Equipment Operating Checklist Program The Contractor must develop and submit, for approval by the COR, a Building Equipment Operating Checklist program for all buildings on the MMAC. The program must include a building operating manual for each building with operating equipment, a priority equipment list and the correct operating parameters as approved by the appropriate COR. The operating manuals must be updated when equipment is replaced, changed or newly installed. The Building Equipment Operating Checklist program must be reviewed and updated at a minimum annually before January 31st each year or as changes occur. The Contractor will be responsible to ensure updates are made to the program when equipment is added, replaced, removed, or operating requirements change.

4.3.7 Physical Monitoring, General Operations and Trouble Calls Priority buildings as determined by the Government must be physically monitored for the proper operation parameters of boilers, chillers and other priority HVAC equipment. The Contractor must provide appropriate staffing 24/7 to assist the CCMS Operators with the coordination of hot/cold calls, equipment start/stops, boiler monitoring, operational issues, utility outage coordination to include draining and filling of systems, protection of electrical components and systems, fire alarm/fire sprinkler disables/enables, safety/security, parking and project coordination’s. The Contractor must use technicians with the proper journeyman license at all times. All abnormal operating parameters must be noted on the building record book. All defects, issues or problems must be reported and noted in the daily log, Inspection Report (IR) and tracked through the T/C system. The IR and Daily log must be a living document and must be up to date at all times. The daily log must be maintained on the FAA shared drive. Generated T/Cs must be compliant with section 4.2 of this PWS.

4.3.8 Observe and Report The Contractor must observe and report building equipment operation and conditions through the Metasys system and/or the physical monitoring.