5-Attachment C - Scope of Work.docx
DOCX document 2 MB Posted
- Attached to
- BB27-103, Medication Dispensing System
- Solicitation number
- BB27-103
- Issued by
- Utah
About this file
This is a Scope of Work attachment for a medication dispensing system contract between the State of Utah Department of Health and Human Services (DHHS) and a contractor to provide BD Pyxis Medication Dispensing System components, maintenance, support, and installation services at correctional facilities. The contractor must supply specific equipment including patient-centric interfaces, barcode scanners, thermal printers, sealed keyboards, secured cubie pockets, controlled access matrix drawers, biometric access systems, and multiple drawer configurations (6-drawer main units, 7-drawer auxiliary units, and single-column auxiliary towers) for deployment at the Utah State Correctional Facility (USCF) Currant medical and psychiatric infirmaries and the Central Utah Correctional Facility (CUCF) Henry nursing station. The contract has a five-year term with a requirement for vendors to guarantee pricing for one year, and the procurement is anticipated to result in a single award to the responsive and responsible vendor with the highest evaluated score.
The contractor must provide comprehensive maintenance and support services including annual preventive maintenance, corrective maintenance with 24-hour response time for critical failures and 3 business day response for routine components, software updates within 30 days of release, and 24/7 technical support via telephone and online access. Quarterly reporting is required detailing outcome measures such as technical support request response times, system operational availability, and system downtime reduction. The contractor must comply with GovRamp security requirements, achieving GovRamp Core verification status within 12 months and GovRamp Moderate Authorized status within 24 months of contract amendment, or risk contract termination. All contractor employees and subcontractors must pass background checks, maintain required licenses, and meet the state's GovRamp adoption policy. Monthly invoices must be submitted to the DHHS financial designee with standard billing information and service details.
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Other files
| File | Type | Posted |
|---|---|---|
| 3-Attachment A - Terms and Conditions.pdf | ||
| 4-Attachment B - IT Terms and Conditions.docx | DOCX document | |
| 1-Claim of Business Confidentiality Updated.pdf.pdf | ||
| 7-Attachment E - Medication Dispensing System MM TR.docx | DOCX document | |
| 8-Score Sheet - For Information Only.xls | XLS spreadsheet | |
| 2-Vendor Prerequisites - RFP Agency.pdf | ||
| 6-Attachment D - Cost Sheet.xlsx | XLSX spreadsheet |
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Text version
ATTACHMENT C: SCOPE OF WORK
Medication Dispensing System
Article 1
DEFINITIONS
1.1 Definitions. In this contract, the following definitions apply:
“CUCF” means the Central Utah Correctional Facility.
“BD Pyxis Medication Dispensing System” means the automated medication dispensing network, software platform, and support ecosystem.
“USCF” means the Utah State Correctional Facility.
Article 2
CONTRACTOR REQUIREMENTS
2.1 Contractor Requirements. The Contractor shall:
(1) maintain all licenses necessary to lawfully perform services;
(2) notify DHHS in writing immediately of any restriction, suspension, revocation, or other disciplinary action affecting any required license; and
| (3) | allow background checks and submit the names and required information for all employees and Subcontractors prior to performing on-site services at DHHS facilities; and |
| (4) | meet or agree to meet to the GovRamp requirement adopted as state policy by the State's Division of Technology Services. |
Article 3
SERVICE REQUIREMENTS
3.1 Services. The Contractor shall:
(1) provide the following items for the BD Pyxis Medication Dispensing System:
(A) patient-centric interface;
(B) barcode scanner;
(C) thermal printer;
(D) sealed keyboard;
(E) secured cubie pockets;
(F) controlled access matrix drawer;
(G) biometrics access system;
(H) 6 drawers main (22.8 in W x 27 in D x 55 in H);
(I) 7 drawer auxiliary (22.8 in W x 27 in D x 47 in H);
(J) single column auxiliary tower (31 in W x 28 in D 79.5 in H); and
(K) a dual locking system for MedStation unit;
(2) provide maintenance, support, and installation of equipment in accordance with manufacturer specifications, user guides and manuals, located at the following designated units at the correctional facilities:
(A) MedStation, main, 6 drawers for USCF Currant medical infirmary;
(B) MedStation auxiliary, 7 drawers unit at USCF Currant medical infirmary;
(C) MedStation tower cabinet at USCF Currant medical infirmary;
(D) one fridge for USCF Currant medical infirmary;
(E) MedStation, main, 6 drawers for USCF Currant psychiatric infirmary;
(F) one fridge for USCF Currant psychiatric infirmary;
(G) MedStation, main, 6 drawers for CUCF Henry nursing station;
(H) MedStation, auxiliary, 7 drawers for CUCF Henry nursing station; and
(I) one fridge unit for CUCF Henry nursing station;
| (3) | include annual preventive maintenance, corrective maintenance, and repairs within 24 hours for critical failures or 3 business days for routine components, routine software updates, and patches within 30 days of release, and system troubleshooting initiated within 4 hours; |
| (4) | ensure all services are performed by qualified personnel in a manner that minimizes downtime; |
| (5) | provide technical support 24 hours per day, seven days per week, including holidays and be available via telephone and online access through the website; and |
(6) include remote diagnostics, issue resolution, and on-site support as needed, within reasonable response times.
Article 4
OUTCOMES
| 4.1 | Expected Outcomes. The desired outcome is to: |
| (1) | have access to fully functional, secure, and reliable BD Pyxis Medication Dispensing Systems at DHHS facilities; |
| (2) | be able to safely and efficiently store, manage, and dispense medications for inmates; and |
| (3) | ensure system reliability, minimize downtime, and maintain continuity of healthcare operations within DHHS facilities. |
| 4.2 | Outcome Measures. DHHS shall track the following outcome measures: |
| (1) | percent of technical support requests and system troubleshooting initiated within the timeframe established in Section 3.1(3); |
| (2) | percent of time BD Pyxis Medication Dispensing Systems are fully operational and available for use including both existing and newly deployed units; and |
| (3) | reduction in system downtime and service interruptions due to effective support and preventive maintenance. |
| 4.3 | Reporting Requirement. The Contractor shall submit quarterly reports: |
| (1) | in a format provided by the DHHS designee, Deana Kenyon (dkenyon@utah.gov); |
| (2) | on or before 30 days after the end of each calendar quarter; and |
| (3) | that include: |
| (A) | results and data for each of the outcome measures identified in Section 4.2; |
| (B) | summary of system performance, including the number of BD Pyxis MedStation dispensing units supported, maintained, repaired, and any units newly deployed during the reporting period; and |
| (C) | identification of any recurring issues, risks, or barriers affecting system functionality or service delivery, along with proposed corrective actions. |
Article 5
MISCELLANEOUS PROVISIONS
5.1 GovRamp. In compliance with the Utah terms and conditions, where the product does not already have a FedRAMP or GovRAMP authorization status the following provisions apply:
(1) within 2 months of contract amendment, the product must be enrolled in the GovRAMP Progressing Snapshot Program and remain in the program until a verified status is achieved;
(2) the product must achieve a verified status of GovRAMP Core no later than 12 months after the date of contract amendment and achieve a verified status of GovRAMP Moderate Authorized no later than 24 months after the date of contract amendment; and
(3) if the Contractor fails to maintain or achieve the security requirements outlined above, the using department may reevaluate the terms of the contract and determine whether the failure to comply justifies contract termination.
Article 6
BILLING REQUIREMENTS
6.1 Billing. The Contractor shall submit monthly invoices to the DHHS financial designees via email at chs-finance@utah.gov that includes:
(1) Contractor’s name, payment address, phone number, and signature;
(2) contract number;
(3) invoice number;
(4) invoice date; and
(5) details of services billed including hours worked.
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