3-Attachment - Experience and Capacity Response_Redacted.pdf

Solicitation No. BPM006719

A Proposal for the Arizona Department of Administration

STATEWIDE EMERGENCY RESPONSE

SERVICES AND SOLUTIONS

Experience and Capacity Response i

TABLE OF CONTENTS

1.0 Company Profile 3

1.1 Overview of Business Operations 3

1.2 Incorporation 4

1.3 Office Locations 4

1.4 Offeror’s Organizational Chart 4

1.5 Organization Disclosures 5

2.0 Company Experience 6

2.1 Current Client Markets 7

2.2 Experience in the State of Arizona 8

2.3 Range in Size of Current Clients 8

2.4 Examples of Experience with the Scope of Work 8

2.4.1 Company Experience Matrix 9

2.4.2 Activating Resources Rapidly—Staffing 10

2.5 Contract Cancellations 14

2.6 Relevant Trade/Professional Associations 14

3.0 Financial and Accounting Information 15

4.0 Certificates and Licenses 16

5.0 Product Purchase/Lease/Lease to Own 17

APPENDIX A: REQUIRED DOCUMENTATION 18

Solicitation No. BPM006719 02/20/2025

Request for Proposal

Statewide Emergency Response Services and Solutions

Arizona Department of Administration

State Procurement Office

Solicitation Attachment – Experience and Capacity Response | Revision No. 1 | Revised 11-22

Attachment 10 – Experience and Capacity Response

THE STATE MAY DETERMINE YOUR PROPOSAL NON-RESPONSIVE IF YOU DO NOT FULLY RESPOND.

The Offeror shall provide a narrative response to each section that demonstrates their understanding of the Scope of Work requirements and describes the company’s overall experience and capacity in providing the Services stated in this Solicitation. If there is a section that is not applicable to the Services required by the Scope of Work, you may mark it “N/A”.

Offeror shall provide a response either after each section or in a separate document entitled: “Attachment - Experience and Capacity Response.” If a separate document is used, please clearly designate each section and double-check to ensure that each question has been answered. If any information provided is considered CONFIDENTIAL by Offeror, the information must be specifically included in the Confidential Information Designation Attachment and related documentation to be assessed for confidential treatment under A.A.C. R2-7- 103.

1.0 Company Profile. The Offeror must include a narrative description of its organization. The narrative must include the following: This information is provided in section 1.0 Company Profile on PDF pages 5-7.

1.1 Brief overview of business operations, with an emphasis on experience in regards to the Scope of Work;

1.2 Location in which the Offeror is incorporated;

1.3 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks;

1.4 Offeror's organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted Offer;

1.5 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract;

1.6 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status;

1.7 A Statement of whether there are any pending Securities Exchange Commission investigations involving the Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror’s performance in a Contract under this Solicitation;

1.8 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted Services;

1.9 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a public sector client;

1.10 Full disclosure of any public sector contracts terminated for cause or convenience in the past five (5) years;

1.11 Full disclosure of any criminal or civil offense;

1.12 Offeror shall provide evidence of any Arizona required business license to provide these Services; AND

1.13 Offeror shall provide copies of any professional or industry certifications that represent the Services detailed in this Solicitation.

Offeror Response:

X

Request for Proposal

Statewide Emergency Response Services and Solutions

Arizona Department of Administration

State Procurement Office

Solicitation Attachment – Experience and Capacity Response | Revision No. 1 | Revised 11-22

2.0 Company Experience This information is provided in section 2.0 Company Experience on PDF pages 8-16.

2.1 What market(s) are your current clients primarily in?

2.2 What experience do you have serving clients in business markets within the State of Arizona?

2.3 What is the range in size of your current clients?

2.4 Provide two (2) examples that exhibit your experience with Materials or Services for clients relevant to the Scope of Work? Provide supporting documentation as a separate attachment and title the document: “Attachment - Company Experience”.

2.5 In the last five (5) years, did any of your clients cancel their contracts with your company? If “yes”, why? Please provide as much detail as possible.

2.6 With what relevant trade and/or professional associations are you involved? How does this participation give you an advantage over your competition?

Offeror Response:

X

3.0 Financial/Accounting Information This information is provided in section 3.0 Financial and Accounting Information on PDF page 17.

Offeror must provide evidence of financial stability and capability to fund all costs associated with providing the relevant Materials or Services throughout the term of the Contract. The latest two (2) years audited annual financial statements including total revenue, net income, and total assets must be submitted with the Offeror’s proposal. If audited financial data is unavailable, explain in full, the reason and provide the latest non-audited financial information including but not limited to balance sheet, income statement, as well as statements of cash flows, and change in financial position.

Include information to attest to the accuracy of the information provided.

Offeror shall provide information regarding any irregularities that were discovered in any accounts maintained by the Offeror on behalf of others. Describe the circumstances and disposition of the irregularities.

Offeror Response:

X

4.0 Certificates/Licenses This information is provided in section 4.0 Certificates and Licenses on PDF page 18.

Submit copies of all applicable certificates and licenses that support Offeror’s ability to provide the proposed Materials or Services. At a minimum, this shall include all certifications and licenses referenced in the Solicitation Attachment - Organization Profile.

Offeror Response:

X

5.0 Product Purchase/Lease/Lease to Own This information is provided in Section 5.0 Product Purchase/Lease/ Lease to Own on PDF page 19.

Please provide a description of your Purchase/Lease/Lease-to-Own program

Offeror Response:

X

All required licenses, certificates, and required financial documentation is provided in Appendix A: Required Documentation beginning on PDF page 20.

Solicitation No. BPM006719 02/20/2025 3

1.0 Company Profile

1.1 Overview of Business Operations

Founded in 1985, IEM International, Inc. (IEM) is a global homeland security and disaster management consulting firm dedicated to building a safe, secure, and resilient world. As the largest minority-and woman-owned business of its kind, we recognize the importance of a diverse workforce considering every community’s needs. IEM provides services and expertise at every stage of the emergency management cycle—preparedness, mitigation, response, and recovery. We integrate science, technology, and real-world experience to provide our clients with solutions that work and outcomes that matter.

As a dedicated emergency management firm, IEM’s business portfolio centers on and around disaster preparedness, protection, response, recovery, and mitigation. We have supported the most significant disaster preparedness, mitigation, and recovery efforts nationwide. We help our clients build disaster response and recovery capacity through planning, training, and exercises.

With IEM’s 40-year history of supporting clients, we have built successful client relationships based on trust, open communications, attention to detail, competency, and compassion for the people impacted by our work. Our values are important to us. We focus on aligning our values to our project work and building successful relationships throughout the project lifecycle. While our responsibility and primary goal is to complete the job, we believe our approach and commitment to our clients are equally important. Here are some of the key characteristics that are foundational to our approach:

• Open Communication—We provide opportunities for daily, weekly, monthly, and other communications to ensure everyone has the same facts and others’ perspectives are heard and considered in decision-making processes.

• Benchmarks—We benchmark our projects using best practices and lessons learned early to help our clients adapt and institute continuous process improvements for better program outcomes. We will provide Interim Project Reviews quarterly or as needed to assess performance and adapt to meet client needs better. We also leave our clients with suggestions about how to improve in the future and solicit feedback on our work.

• Risk Management—We help our clients manage the risk of projects by understanding all the factors around a project and developing risk management plans and mitigation strategies to address risks before they become a reality.

• Best in the Field and Class—Our subject matter experts and project management support are the best in the field. Our experts have managed disasters and projects across all levels of government. They have access to some of the best emergency management, homeland security, and risk management experts in the world to support our clients. We bring best-in-class practices and tested approaches for project success.

• Empathy and Care—We understand our clients are stretched thin and managing myriad tasks. Our team brings empathy towards the project, staff, and the citizens impacted by the work being accomplished.

• Flexibility—Emergencies happen. Our clients are responsible for safeguarding America’s communities, and that needs to be the priority. Plans get derailed, and we are skilled at working with our partners to adapt.

• Understanding of the Client—We work hard to understand our client’s needs, watch, listen to them, and find staff representatives of the client.

Solicitation No. BPM006719 02/20/2025 4

1.2 Incorporation

Location of IEM Incorporation

Type of Organization IEM is an S Corporation incorporated in Delaware

State of Origin Louisiana

Date Established 1985

1.3 Office Locations

Office Location

Location of Headquarters 5420 Wade Park Boulevard, Suite 140 Raleigh, NC 27607-4188

Number and Location of Employees

1.4 Offeror’s Organizational Chart

To provide a highly experienced and uniquely qualified team, we routinely work collaboratively within the company and with our trusted teaming partners to build a team adapted to the qualifications needed in the scope of work with the best possible personnel.

Technical Point of Contact

Contractual Point of Contact

For the requirements listed in the RFP, IEM’s organizational structure will include a Management Team consisting of the following personnel listed below.

CONFIDENTIAL

CONFIDENTIAL

Solicitation No. BPM006719 02/20/2025 5

1.5 Organization Disclosures

Required Disclosures

IEM presents our answers to questions 1.5-1.13 as requested in Company Profile in the table below.

1.5 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract;

There is no potential conflict of interest as defined.

1.6 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status;

IEM has not had a bankruptcy or insolvency proceeding filed or filed against it in the last five years.

1.7 A Statement of whether there are any pending Securities Exchange Commission investigations involving the Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror’s performance in a Contract under this Solicitation;

There are no pending investigations involving IEM.

1.8 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted Services;

There is no open or pending litigation that may impact IEM’s ability to provide the contracted services.

1.9 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a public sector client;

IEM v. North Carolina Department of Public Safety et al. This lawsuit arises from a contractual dispute regarding services provided by IEM in the aftermath of Hurricane Matthew related to disaster recovery efforts. IEM alleges that the State has failed to pay outstanding invoices for services rendered under the contract. IEM seeks to recover these amounts through claims of breach of contract, asserting that all services provided were consistent with the contractual agreements and that the State’s refusal to pay is without merit. The lawsuit does not assert any claims for punitive damages but seeks the recovery of the unpaid amounts, along with interest and costs.

1.10 Full disclosure of any public sector contracts terminated for cause or convenience in the past five (5) years;

In 2024, Vermont Office of Economic Opportunity terminated for convenience a Non-congregate Emergency Sheltering contract because FEMA no longer supported the project.

In 2023, the Pennsylvania Housing Finance Agency terminated for convenience a homeowner assistance fund management contract because of changing program needs.

1.11 Full disclosure of any criminal or civil offense;

None.

1.12 Offeror shall provide evidence of any Arizona required business license to provide these Services; AND

IEM has been registered to do business in Arizona since 2015. All relevant company licenses and certifications are provided in 4.0 Certificates and Licenses.

1.13 Offeror shall provide copies of any professional or industry certifications that represent the Services detailed in this Solicitation.

Relevant professional and industry certifications are provided in 4.0 Certificates and Licenses.

Solicitation No. BPM006719 02/20/2025 6

2.0 Company Experience

IEM’s footprint is nationwide. As a dedicated emergency management and disaster recovery firm, we have been at the forefront of supporting the nation’s most significant disaster response, preparedness, mitigation, and recovery efforts to more than 600 state, local, tribal nation, and federal agency clients in all states, four US territories, and 15 countries, with 74% repeat business. We support our clients in building disaster response and recovery capacity through a range of services and solutions that also strengthen homeland and national security, improve public health, mitigate threats to our critical infrastructure, and provide equitable, accessible digital citizen services.

We have effectively managed over $277 billion of federal assistance from various sources and programs, including FEMA, and funding from state, local, non-profit, philanthropic, and private sector organizations. IEM uses our unique approach by creating science-based tools, technology, and strategies that help our clients achieve measurable quantitative and qualitative results, saving lives, reducing costs, increasing efficiencies, and facilitating evidence-based decision-making.

Solicitation No. BPM006719 02/20/2025 7

2.1 Current Client Markets

In the “IEM Overview” graphic below, IEM provides a selected sample of current and existing client markets that demonstrate our ability to perform emergency response services and solutions across all AZ DOA scope categories.

This represents a glimpse of the impact that IEM and our selected partners have had in communities across the country.

Solicitation No. BPM006719 02/20/2025 8

2.2 Experience in the State of Arizona

IEM has provided services to the following projects in Arizona. Most recently, IEM provided support to South Tucson Housing Authority to improve operations and program compliances in the following areas: Public Housing and Housing Voucher management, improvement of maintenance and modernization programs, financial management assessments, oversight, and improvements.

Table A: Arizona Experience Client Name Project Title

2.3 Range in Size of Current Clients

IEM works with clients of all sizes across all sectors—federal, state, local, tribal nation, and territorial governments, not-for-profits, and private sector entities—who seek IEM for its expertise, experience, and leadership to advise and help implement successful programs that strengthen communities and build resiliency. Our capabilities span a broad spectrum, encompassing scientific modeling and digital services. IEM works with government agencies and private sector organizations worldwide to improve disaster preparedness, response, and recovery, strengthening homeland defense, counter-terrorism, public health, cybersecurity, and public agency performance.

We excel in developing and testing web applications built on Geographic Information Systems (GIS) technology.

Our expertise extends to policy and procedure development, including assistance with the Emergency Management Accreditation Program (EMAP). We can also navigate the complexities of FEMA’s public and individual assistance grant programs with grant management and administration. Finally, we provide valuable planning, training, and exercise services.

2.4 Examples of Experience with the Scope of Work

Two examples of experience with the Scope of Work are provided on the following pages.

Please note that supporting documentation was not able to be provided as a separate attachment in the portal.

Solicitation No. BPM006719 02/20/2025 9

2.4.1 Company Experience Matrix

For over 40 years, the IEM Team has brought seasoned experts with proficiency in the full emergency management lifecycle – providing support before, during, and after an emergency or disaster. The IEM Team has the relevant technical experience and capabilities needed to work with the AZ DOA, eligible agencies, and co-op buyers on the successful implementation of its emergency response and disaster recovery efforts. Our team also has the management capability that has been proven over the years to be the foundation of providing high-quality, cost-effective services, and excellent client responsiveness.

Solicitation No. BPM006719 02/20/2025 10

2.4.2 Activating Resources Rapidly—Staffing

As shown in the supporting documentation, IEM’s agility to deploy with little to no-notice has been successfully proven during several activations of local, state, federal, and US territory contracts. Using applications such as Everbridge to notify and keep staff on standby have proven effective for past deployments and ensures the mobilization of our response team requirements for little- to no-notice activations.

IEM has the experience needed with deploying resources to multiple locations with a minimum amount of time.

Both our Project Manager and Deputy Project Manager have considerable experience with such deployments and will work with the participating entity to ensure the requested resources are deployed aptly. IEM and its teaming partners can initiate deployment within a 24-hour period following notification. Upon notification of deployment, each staff member will receive a deployment guide as well as deployment orientation, so they are briefed on the requests of the AZ DOA. The guide will address requirements for traveling, what to expect once they arrive on-site, reporting instructions, staffing descriptions, living conditions, expected hours of work, and a list of items to have on their persons, including the proper credentials.

The IEM Project Manager, Scott Parkinson, will have the full support of IEM Headquarters, other satellite offices, and our subcontractors to provide, within 24-hours of notification, the availability and number of the personnel required.

This will be enabled by initiating a call-down list and opening the IEM SharePoint Team Portal used by all partners to document availability to fulfill the requested resources. The Team Portal will allow IEM and its partners to share real-time updates about the status of current employees, providing a common operating picture for deployment.

IEM uses a file-sharing and collaboration workspace in Office 365, Microsoft's cloud platform. We use an externally facing Portal site that allows client stakeholders and teaming partners to securely access the site for real-time asset availability and location, document exchange, status reporting, program and schedule updates, and collaboration on work products. Discrete lists provide dedicated resources for individual teaming partners to report and maintain status, contact information, and availability for rapid response candidates. These individual lists are accessible by the teaming organization only, and one organization's resources are protected from access by another organization.

Information in these resources is aggregated into a master data set, with capabilities for reporting, on-the-fly searching, filtering, and dashboard views of complete program information.

The program site is equipped with document libraries, contact lists, event calendars, training, and onboarding resources, and activity logs. Program leadership has full visibility of the site's content and can be confident of information security and real-time access to program data. With a multitude of experienced personnel and additional staffing from our teaming partners, IEM can respond quickly and effectively to the requested needs of the state. Our clients receive service from our teams who are well-trained and experienced. IEM staff collaborate for the long-haul on various projects, and there is no "team learning curve" when assigned to support our clients.

Additionally, IEM ensures training completion as part of annual goals, including project management, emergency operations center management, logistics, air operations, Incident Command System training, and other training offered not only at FEMA's EMI but also through universities, conferences, and private providers.

Our response teams work year-round to continually refine our deployment protocols so that we remain operationally prepared for initial staffing surges that are normally required at the beginning of a response to an emergency or disaster. IEMs diversified, trained, and vetted response teams like our “lightning strike teams”— with go-bags always packed—can immediately deploy to little or no-notice activation requests including pre-deployment planning. Our response teams are comprised of full-time rapidly deployable core cadre units and reservists with a wide range of knowledge in transportation management, air operations, logistics, operational support, emergency management, exercise development, and site planning and disaster operations planning. Since our scalable, adaptable teams have extensive experience in mobilizing and deploying with little to no-notice taskings, IEM ensures that we can meet the emergency response services and solutions required by AZ DOA for any size emergency or disaster.

Solicitation No. BPM006719 02/20/2025 11

Examples of our response times on past deployments are provided below.

Solicitation No. BPM006719 02/20/2025 12

CONFIDENTIAL

Solicitation No. BPM006719 02/20/2025 13

Solicitation No. BPM006719 02/20/2025 14

2.5 Contract Cancellations

No, however in the interest of full disclosure please see the response to 1.9.

2.6 Relevant Trade/Professional Associations

Belonging to a professional association can offer numerous benefits. The resources available to members available help individuals and businesses stay on top of emerging trends, and the information needed to stay on the groundbreaking of our industry.

Emergency management related associations that IEM is actively a member of include:

• International Association of Emergency Managers

• National Emergency Management Association

• California Emergency Services Association

• Emergency Management Association of Texas

• Florida Emergency Preparedness Association

• Louisiana Emergency Preparedness Association

• Natural Hazards Mitigation Association

• Virginia Emergency Management Association

• Southeast and Caribbean Disaster Resilience Partnership

Solicitation No. BPM006719 02/20/2025 15

3.0 Financial and Accounting Information

Solicitation No. BPM006719 02/20/2025 16

4.0 Certificates and Licenses

IEM has provided a copy of our proof of good standing with the Arizona Corporation Commission and the following certifications in Appendix A: Required Documentation.

Table B: Relevant Company Certifications Company Name Certification

IEM International, Inc. National Women's Business Enterprise Certification (WBENC)

IEM International, Inc. ISO 9001:2015

IEM International, Inc. Level 3 - Capability Maturity Model Integration (CMMI)

Granny’s Alliance Holdings, Inc. National Women's Business Enterprise Certification (WBENC)

Granny’s Alliance Holdings, Inc. Woman-Owned Small Business Certification

Solicitation No. BPM006719 02/20/2025 17

5.0 Product Purchase/Lease/Lease to Own

IEM is not offering any product purchases, leases, or rent-to-own. Everything we offer in the method of approach is for materials, equipment, personnel, facilities, and transportation as required for emergency response services and solutions to address the given scenarios.

Solicitation No. BPM006719 02/20/2025 18

APPENDIX A: REQUIRED DOCUMENTATION

The following pages contain the latest two years of audited financial statements followed by all relevant company licenses and certifications.

Entity Details

Statutory Agent Information

Principal Information

Entity Name:

IEM INTERNATIONAL,

INC.

Entity ID: F20319887

Entity Type:

Foreign For-Profit (Business) Corporation

Entity Status: Active

Formation Date: 9/8/2015 Reason for Status:

Approval Date: 7/6/2018 Status Date:

Original Incorporation Date: 9/8/2015 Life Period: Perpetual

Business Type:

Other - Other -

CONSULTING

Last Annual Report Filed: 2024

Domicile State: Louisiana Annual Report Due Date: 9/8/2025

Years Due:

Name: INCORP SERVICES INC Appointed Status: Active 10/20/2015

Attention:

Address:

8825 N 23rd Ave, Suite 100, PHOENIX, AZ 85021, USA

Agent Last Updated: 6/10/2024

Attention: Mailing Address:

E-mail: processing@incorp.com County:

Title Name Address Date of Taking Office

Last Updated

Director

MADHU

BERIWAL

2801 SLATER RD, STE 200, MORRISVILLE, NC,

27560, Wake County, USA

2/7/1985 6/10/2024

Shareholder

MADHU

BERIWAL

2801 SLATER RD, STE 200, MORRISVILLE, NC,

27560, Wake County, USA

2/7/1985 6/10/2024

Shareholder TIA TRUST II

2801 SLATER RD, STE 200, MORRISVILLE, NC,

27560, Wake County, USA

6/16/2014 6/10/2024

President/CEO

BRYAN W

KOON

2801 SLATER RD, STE 200, MORRISVILLE, NC,

27560, Wake County, USA

1/1/2024 6/10/2024

In Good Standing

Arizona Corporation Commission Corporations Division Website Entity Detail. http://ecorp.azcc.gov/

Arizona Corporation Commission Page 1 of 2Page 1 of 2

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Entity Known Place of Business

Entity Principal Office Address

Treasurer

JOHN M

SCHLEGEL

2801 SLATER RD, STE 200, MORRISVILLE, NC,

27560, Wake County, USA

6/5/2024 6/10/2024

Shareholder

MBMKS GST

TRUST

2801 SLATER RD, STE 200, MORRISVILLE, NC,

27560, Wake County, USA

12/30/2021 6/10/2024

Secretary

BRADLEY L

TIFFEE

2801 SLATER RD, STE 200, MORRISVILLE, NC,

27560, Wake County, USA

1/1/2024 6/10/2024

Address:

8825 N 23RD

AVE, STE 100,

PHOENIX, AZ,

85021, USA

County: Maricopa Last Updated: 6/10/2024

Address:

LEGAL

2801 SLATER

RD, STE 200,

MORRISVILLE,

NC, 27560, USA

County: Wake Last Updated: 6/10/2024

Arizona Corporation Commission Corporations Division Website Entity Detail. http://ecorp.azcc.gov/

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hereby grants to

IEM International, Inc. DBA IEM who has successfully met WBENC's standards as a Women's Business Enterprise (WBE).

This certification affirms the business is woman-owned, operated and controlled and is valid through the date herein.

Certification Granted: May 31, 2001 Expiration Date: May 31, 2025

WBENC National Certification Number: 244942

WBENC National WBE Certification was processed and validated by Greater Women's Business Council, a WBENC Regional Partner Organization.

Authorized by Roz Lewis, President & CEO Women's Business Center

National Women's Business Enterprise Certification

NAICS: 541611, 541990

UNSPSC: 80101600, 80101604, 80101606, 80101607, 80151605

SaCheek Cross-Out

Certificate US23/00000246

The management system of

Innovative Emergency Management, Inc.

2801 Slater Road, Suite 200, Morrisville, NC, 27560, United States Of America

This document is an authentic electronic certificate for Client’ business purposes use only. Printed version of the electronic certificate are permitted and will be considered as a copy.

This document is issued by the Company subject to SGS General Conditions of certification services available on Terms and Conditions | SGS. Attention is drawn to the limitation of liability, indemnification and jurisdictional clauses contained therein. This document is copyright protected and any unauthorized alteration, forgery or falsification of the content or appearance of this document is unlawful.

Page 1 / 1 has been assessed and certified as meeting the requirements of

ISO 9001:2015

For the following activities Project management of contracted services for emergency management, and for the protection, security and recovery of lives or property that can include the design, provision and use of associated software tools.

This certificate is valid from 24 May 2023 until 24 May 2026 and remains valid subject to satisfactory surveillance audits.

Issue 1. Certified since 24 May 2023

Viqaruddin Mohammed Technical Accreditation Manager Knowledge, North America

Authorised by

SGS North America Inc.

201 Route 17 North Rutherford, NJ 07070 t +1 (201) 508-3000 - www.sgsgroup.us.com https://www.sgs.com/en/terms-and-conditions/

CMMI Q ''IM

® APPRAISED

A raisal # 63528 Ex . March 29 2026

IEM

C:M.:MI :Maturity £eve[ 3 'V 2. 2 )f.chievement

)lwardetE 9.1.arc/i. 29, 2023 ~res: 9.1.arc/i. 29, 2026

£>k 4/4;£rrv:1cWn :}29/i3 ooc

888 ISACA.

<,Rs)n Weidemann <Date C911.:Jvll Institute Certified

Licensed CMMI Partner Lead Jlppraiser # 04 -

P.O. Box 110265 • Research Triangle Park, NC 27709 • (919) 990-8191 or (800) 977-8191 • www.iem.com