25R5001 - Tech Exhibit 0009 Levels of Service.docx
DOCX document 31 KB Posted
- Attached to
- Base Operations Support Services - Fort Hamilton, NY Federal contract opportunity
- Solicitation number
- W15QKN-25-R-5001
About this file
This document is a Technical Exhibit detailing the Levels of Service required for a Base Operations Support Services contract opportunity at Fort Hamilton, NY. The exhibit lists 20 specific performance standards and acceptable quality levels for services including maintenance and repair, facility/grounds maintenance, snow/ice removal, demand work orders, preventive maintenance, and pest management. It specifies the method of surveillance, incentives for compliance or non-compliance, and the Performance Work Statement (PWS) paragraph where each requirement is detailed.
The related federal contract opportunity is a 100% HUBZone small business set-aside for Base Operations Support Services at Fort Hamilton, NY. It is a single, non-commercial hybrid Firm Fixed Price and Cost Reimbursement contract with a 1-month phase-in period, 11-month base period, and four 12-month option periods. Proposals are due by 14 November 2024. A site visit is scheduled for 22 October 2024. The government intends to award a single contract.
View the file
Other files for this federal contract opportunity
Show all 50
Base Operations Support Services - Fort Hamilton, NY has more files on GovTribe.
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Technical Exhibit 0009 Levels of Service October 2023
Required Services
| Performance Standard |
| Acceptable Quality Level (AQL) |
Method of Surveillance Incentive (Positive and/or Negative)
# 1.
Contractor shall ensure all work accomplished meets all maintenance and repair standards listed in all applicable Federal, State, and local laws, regulations and directives to include, but not limited to applicable publications in Section 7, Related Documents.
| The Contractor shall provide services IAW PWS, para. 1.2. |
| 5% Deviation from performance Standard; |
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
# 2.
The Program Manager shall be available after normal duty hours to serve as the central point of contact for Contractor operations.
The Contractor shall provide a central point of contact IAW PWS, para.
2.1.4.1.
| Zero Deviation from performance standard |
| 100% daily and verification/confirmation by the COR/ACOR. |
| Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential negative CPARS report. |
#3.
The Contractor shall develop and maintain a Quality Control Plan approved by the KO.
The Contractor shall provide a QCP IAW PWS, para, 4.2.
| Zero Deviation from performance standard. |
| Review and acceptance by the by the KO on submission of QCP and each revised QCP. |
| Non-conforming services will result in Non- Conforming Reports issued and a potential |
negative CPARS narrative.
# 4.
The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.
Employee conduct complies with 41 U.S.C. 423, Procurement Integrity, IAW PWS para.
2.1.11.1.6.
| Zero Deviation from performance standard. |
| The COR/ACOR will review 100% of Contractor reported occurrences of Contractor employee misconduct, including but not limited to violations of any provision indicated at 41 U.S.C. 423, and/or security violation to ensure |
the offending employee is removed from the job site.
Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer.
#5.
Damages caused by Contractor employees shall be repaired at no cost to the Government.
The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition AW PWS, para.
3.1.1.1.
| Zero Deviation from performance standard |
| COR/ACOR will review 100% of damage reports. |
| Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative. |
#6.
The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the COR/ACOR.
| The Contractor shall perform IAW PWS, para. 2.3.4.1. |
| Zero Deviation from performance standard |
(Risk assessed high risk)
| 100 Percent Inspection of copies of these licenses or certifications |
| Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative |
#7.
Percentage of Non- hazardous solid waste diverted from the waste stream meets annual diversion goal of the DoD Strategic Sustainability Performance Plan 403- AC-03-03-B The Contractor shall perform IAW PWS, Annex E – 403 Solid Waste Management 10% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
#8.
Percentage of improved grounds maintained IAW Enterprise Municipal Ground Maintenance Performance standards. Intellicode 404-AC-01- 01-A The Contractor shall perform IAW PWS, Annex F – 404 Grounds Maintenance 10% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
#9 Clear snow, sleet, ice, and sand from primary roads, and sidewalks parking lots for critical building access, and ports. Intellicode 408- AC-03-04-A The Contractor shall perform IAW PWS, Annex G – 408 Pavement Clearance 10% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
#10 Secondary pavements made passable within 12 hours of onset of event. Intellicode 408- AC-06-07-D The Contractor shall perform IAW PWS, Annex G – 408 Pavement Clearance 10% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
#11 Percentage of validated emergency demand work orders completed IAW established completion times.
Intellicode 411-AC-01- 01-A The Contractor shall perform IAW PWS, Annex H – 411 Facilities Maintenance Vertical 5% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
#12 Percentage of validated urgent and routine demand work orders completed IAW established completion times. Intellicode 411- AC-01-02-B The Contractor shall perform IAW PWS, Annex H – 411 Facilities Maintenance Vertical 5% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
#13 Preventive Maintenance executed compared to required PM. Intellicode 411-AC-02-03-C The Contractor shall perform IAW PWS, Annex H – 411 Facilities Maintenance Vertical 10% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
#14 Percentage of emergency DMOs completed within standard IAW established completion times. Intellicode 420- AC-01-01-A The Contractor shall perform IAW PWS, Annex J – 420 Facilities Maintenance Horizontal 5% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
#15 Percentage of validated urgent and routine demand work orders completed IAW established completion times. Intellicode 420- AC-01-02-B The Contractor shall perform IAW PWS, Annex J – 420 Facilities Maintenance Horizontal 5% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
#16 Percentage of preventive maintenance executed compared to requuired PM. Intellicode 420-AC-02- 03-C The Contractor shall perform IAW PWS, Annex J – 420 Facilities Maintenance Horizontal 10% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
#17 Percentage of preventive maintenance executed compared to required PM.
The Contractor shall perform IAW PWS, Annex K – 420 Heating & Cooling Services 10% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
#18 Percentage of preventive maintenance executed compared to required PM.
The Contractor shall perform IAW PWS, Annex L – 420 Wastewater Services 10% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
| #19 Percentage of scheduled Indoor Pest Management Services completed. Intellicode 510-AC-04-04-B |
| The Contractor shall perform IAW PWS, |
Annex M – 510 Pest Management Services 5% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
Contractor shall re-perform the service.
#20 Percentage of scheduled Outdoor Pest Management Services completed. Intellicode 510-AC-05-05-C The Contractor shall perform IAW PWS, Annex M – 510 Pest Management Services 5% Deviation from performance Standard;
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by QA and the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; |
File details come from the government source that posted it. Updated .