1947_22.XLSX
XLSX spreadsheet 29 KB Posted
- Attached to
- IT- Interactive Voice Response (IVR) Solution
- Contract number
- 505ENT-W07-IVOICER-01
- Issued by
- Wisconsin
About this file
This document is a pricing schedule from a government contract vehicle between the State of Wisconsin and Centurion, Inc. for Interactive Voice Response (IVR) hardware and services. The contract covers comprehensive IVR system components and professional services, with Centurion serving as the primary vendor providing both on-premise hardware solutions and hosted cloud-based IVR services.
The contract encompasses IVR hardware components ranging from $400 to $25,000 per unit, including Hewlett-Packard servers, analog port modules, voice engines, and specialized software licenses. Professional services are offered at hourly rates between $140-$225, covering roles such as hardware specialists, application specialists, database administrators, and system analysts. The agreement includes both disaster recovery (DR) and production (PROD) hosted solutions with tiered pricing structures - DR services feature a $250 monthly base fee with port configurations from $25-$50 monthly, while production services have a $500 monthly base fee with port pricing from $35-$100. Usage charges apply tiered per-minute rates from $0.030-$0.050 based on volume, with multi-year contract pricing providing significant discounts from Centurion's standard rates. Post-warranty support ranges from $150-$300 per hour depending on timing, and specialized training sessions are available at $250-$2,000 per session.
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| 1947_0.DOC | DOC document | |
| 1947_1.DOC | DOC document | |
| 1947_17.XLS | XLS spreadsheet | |
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| 1947_2.XLS | XLS spreadsheet | |
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Text version
IVR Hardware
| Component | Firm Price |
| Centurion Hewlett-Packard DL380p Gen 8 Window 2012 IVR platform | $6,535.00 |
| D/120 12 analog ports | $2,860.00 |
| DMV-160 16 analog ports | $3,036.00 |
| VSIFax 5.1 4port license | $1,418.00 |
| Equinox 4 port fax card | $834.00 |
| Centurion Voice Engine | $15,000.00 |
| IVR Right to Use (per port) | $400.00 |
| Centurion Fax Module | $7,500.00 |
| Host Interface | $7,500.00 |
| Web Interface | $11,550.00 |
| Nuance Text to Speech (per port) | $650.00 |
| Predictive Dialer | $25,000.00 |
| Form Filler | $7,500.00 |
| Centurion VoiceScript IDE | $2,500.00 / workstation |
Centurion Guard
| Description | List Price | One-Time Price * |
| Per Production Server | $7,500.00 | $5,000.00 |
| Per Non-Production Server | $3,750.00 | $2,750.00 |
Professional Services
| Role | Description | Hourly Rate |
| Hardware Specialist | This position is responsible for providing users with all physical aspects of software or hardware product delivery and performance. Managing a mobile workforce, this position configures, installs, monitors and maintains user computing software and hardware systems. | $140.00 |
| Application Specialist | This position designs and develops computer applications of varying complexity using appropriate programming languages that automate the specific application processes defined by the Centurion, Inc. business plan. Reporting to the Project Manager, this position may also participate as a member of the project team providing technical support and/or support in the analytical aspects of computing. | $140.00 |
| Operating System Programmer | This position is responsible for managing the programming, administration and support activities for the enterprise’s operating systems that may reside on multiple platforms. Has a high level understanding of operating systems and foundation architecture. Accountable for operating systems software selection and development and continued maintenance of such systems to improve efficiencies. Must interface with members of the IT and client community to coordinate activities relating to the implementation of new software. Provides technical consultation and support to users and other IT staff. | $150.00 |
| Database Administrator | This position is responsible for the modeling, design, development, implementation, maintenance and support of Database Management Systems (DBMS) that provide the organization with orderly methods of data storage and controlled information access. Possesses the technical expertise to provide leadership and manage the design and development of the organization’s database environment. Following industry standards, analyzes data requirements, application and processing architectures, data dictionaries, data schema(s) and warehousing designs to insure system requirement(s) and security administration is met across multiple platforms and computing environments in a flexible but secure environment. | $150.00 |
| System Analyst/Consultant | Responsible for the design and development of enterprise application systems. Develops design and functional specification, produces deliverables related to the project(s) assigned and assists in post implementation support and system enhancements. Responsible for selecting appropriate C.A.S.E. tools to develop systems and software. Responsible for gathering, compiling and synthesizing information with regard to technology processes or systems. Possesses experience in multiple platform and client/server environments including the implementation and support of Computer Telephone Interface (CTI) systems. | $225.00 |
| Network Engineer | Responsible for high level network planning, design, and optimization. Develops strategies and direction for network systems solutions using current and emerging technologies (including wireless). Translates business requirements into network or process designs and prepares system needs forecasting, implementation, and identification of resource requirements for network systems (including wireless). Evaluates and recommends new products, maintains knowledge of emerging technologies for application to the enterprise, develops system wide network plan documents, develops and documents technical standards and recommends network hardware, systems management and architecture. | $150.00 |
| On-Site Installation | $150.00 | |
| Professional Voice Talent | Closely interacting with the client, this Centurion, Inc. position is charged with formatting, recording and editing application scripts based upon individual client definitions and requirements. This includes editing, developing and maintaining the enterprise speech library and providing speech support to the application development group. Develops interim speech modules for in-process projects and when appropriate, coordinates the acquisition and implementation of professional speech modules for product incorporation. Maintains current, accurate and retrievable archive files of professional speech recordings and speech orders for all clients. | $200.00 |
Post Warranty Non- Contract
| Hours of Business | Hourly Rate | |
| State Business Hours (8:00 a.m. – 5:00 p.m., Monday through Friday) | $150.00 | |
| State Non-Business Hours (anything outside of State business hours) | $250.00 | |
| State Holiday Hours (January 1, 3rd Monday in January, last Monday in May, 1st Monday in September, 4th Thursday in November, December 24, December 25, and December 31. If a legal holiday falls on a Sunday, the following Monday is considered a holiday.) | $300.00 | |
| Vendor Holiday Hours | $300.00 | |
| 4-Hour Rapid Response (available during State Business and Non-Business Hours) | ||
| Option for escalation of response within 4 hours for major failure circumstances. | $250.00 |
Training
| Role | Description | Hourly Rate |
| Administrator Training | A minimum of 4 on-site Administrator Training sessions for up to 20 attendees per session during the term of the contract shall be available and scheduled at a location and time determined by the State. Administrator Training shall include all training materials and be inclusive of all expenses that may be incurred by the vendor, including but not limited to travel, in providing such training. Curriculum, duration of training time, training materials and trainer qualifications shall be sufficient to ensure attendees are fully trained to administer their IVR system(s). | $2,000 per session |
| Administrator Training | Appropriate key users assigned to Custom Report management are invited to attend sessions covering the development of Call Management reports using Seagate Crystal Report Writer. Some basic structured query language training may also be included. |
An overview of how the system fits into the existing business aspect of the network and telephony network will be available.
Prior to the equipment being put into service, appropriate staff will be invited to attend concentrated hands on training consisting of administration, maintenance and problem solving. These sessions may include administration of agent data (skills, extension numbers, agent information, etc.), outbound calling, voice mail and port administration.
A session covering system backup procedures, maintenance of trunks and lines, management of the agent telephone and PC interface will also be provided. $250.00 Conducted at the client site, classroom environment, utilizing the actual system purchased.
Includes all training materials and associated costs.
| Customized Training | As system topics vary with the application features and functions selected by each client, Centurion, Inc. will design a training program to meet the specific requirements present at each client site. | |
| Centurion, Inc. professional training staff maintains a background of a minimum of 15 years of system and product experience, combined with a diverse technical background ensures that every training requirement is met. | $250.00 |
Conducted at the client site, classroom environment, utilizing the actual system purchased.
Includes all training materials and associated costs.
Hosted - DR
| Initial Set-up and Development Costs (Includes Programming, Scripting, Testing, Training, etc.): | Centurion Price | State of Wisconsin Discounted Price |
| Hardware Specialist | $165 | $140 |
| Application Specialist | $156.25 | $140 |
| Operating System Programmer | $187.50 | $150 |
| Database Administrator | $187.50 | $150 |
| System Analyst/Consultant | $300 | $225 |
| Professional Voice Talent | $300 | $200 |
| Monthly Charges (Base Fee + Tiered Port Fee)* | Monthly Rates | Monthly Rates |
| Monthly IVR System Environment- Base Fee | $500 | $250 |
| System Port Tier Pricing* | Per Port Price | Per Port Price |
| 1 - 4 Port System Configuration | $100 | $50 |
| 5 - 25 Ports System Configuration | $50 | $25 |
| 26 - 500 Ports System Configuration | $30 | $15 |
| Usage Charges (Per Minute Fee)* | Per Minute Pricing | Per Minute Pricing |
| 0-30,000 minutes | $0.075 | $0.050 |
| 30,000 minutes-250,000 minutes | $0.060 | $0.040 |
| 250,000 minutes and over | $0.045 | $0.030 |
| *Pricing is based on a multi-year contract |
Hosted - PROD
| Initial Set-up and Development Costs (Includes Programming, Scripting, Testing, Training, etc.): | Centurion Price | State of Wisconsin Discounted Price |
| Hardware Specialist | $165 | $140 |
| Application Specialist | $156.25 | $140 |
| Operating System Programmer | $187.50 | $150 |
| Database Administrator | $187.50 | $150 |
| System Analyst/Consultant | $300 | $225 |
| Professional Voice Talent | $300 | $200 |
| Monthly Charges (Base Fee + Tiered Port Fee)* | Monthly Rates | Monthly Rates |
| Monthly IVR System Environment- Base Fee | $1,000 | $500 |
| System Port Tier Pricing* | Per Port Price | Per Port Price |
| 1 - 4 Port System Configuration | $250 | $100 |
| 5 - 25 Ports System Configuration | $125 | $55 |
| 26 - 500 Ports System Configuration | $75 | $35 |
| Usage Charges (Per Minute Fee)* | Per Minute Pricing | Per Minute Pricing |
| 0-30,000 minutes | $0.075 | $0.050 |
| 30,000 minutes-250,000 minutes | $0.060 | $0.040 |
| 250,000 minutes and over | $0.045 | $0.030 |
| *Pricing is based on a multi-year contract |
File details come from the government source that posted it. Updated .