IT- Interactive Voice Response (IVR) Solution

The Wisconsin Interactive Voice Response (IVR) Solution state-wide contract provides comprehensive technology solutions for state agencies, the University of Wisconsin system, and other public entities through the state's Cooperative Purchasing Service. The contract covers a full range of IVR equipment, software, and services including hardware platforms, voice processing components, customization services, installation, training, and ongoing technical support. Key procurement elements include VoiceXML 2.0 compliant platforms, text-to-speech capabilities in English and Spanish, speech recognition and authentication features, database integration capabilities, web services interfaces, and advanced reporting systems designed to support complex telecommunications and customer interaction requirements.

The contract was awarded to Centurion, Inc. and is managed by the Wisconsin Department of Administration's Bureau of Procurement, with an initial three-year term and two optional one-year extensions. Pricing is structured with discounted rates for hardware, software licenses, and professional services, including hourly rates for technical specialists ranging from $150-$240 per hour. The contract covers the entire state of Wisconsin, allowing participation from counties, cities, villages, towns, school districts, and other public bodies. Hardware and software components are priced with significant discounts off manufacturer's list prices, with specific provisions for IVR server configurations, port modules, voice engines, and specialized software licenses. The contract was originally established through Request for Bid No. 27824-LAA and provides comprehensive support options including post-warranty maintenance agreements and 24/7 technical response capabilities.