2 - Attachment D.2 - PWS.xlsx
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- Third Party Logistic (3PL) Services Federal contract opportunity
- Solicitation number
- 12-3J14-18-S-0096
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| Solicitation 12-3J14-18-S-0096 - Third Party Logistic (3PL) Services | ||||
| Attachment D.2 - Performance Work Statement (PWS) | ||||
| PERFORMANCE STANDARD | ACCEPTABLE QUALITY LEVEL (AQL) | MONITORING METHOD | INCENTIVES/DISINCENTIVES |
For Meeting or Not Meeting the Performance Standard
| TASK: Contractor shall provide storage and distribution services to recipients for USDA | ||
| INDICATOR: 1. Project Management Approach & Reporting Requirements | ||
| A | Provide a comprehensive management approach to be taken to satisfy all of the requirements of this contract. This approach must describe how you plan to insulate the Government from increasing market price levels to continue providing AMS the same service level awarded under the contract. This management approach must also describe your warehouse management and transportation systems capabilities that would allow for system and platform integration of full electronic data interface (EDI) with the Government’s operating system (eg. WBSCM). Management approach should include organizational structure (including details of joint venture/teaming/partnering arrangements), lines of authority, staffing plan, subcontracting plan (if applicable), and implementation plan for this contract. | Complete knowledge of scope of work. |
Recognition of appropriate sequence and time tables.
Knowledge of appropriate types of resources to perform the work.
Knowledge of the personnel qualifications to perform the work. Periodic meetings between Government and Contractor.
Day-to-day contact between Government and Contractor.
Random and periodic warehouse examinations by Government personnel.
Key Personnel Clause (See Section H).
| B | Provide key personnel and lead contacts responsible for organizing, planning, and directing all contract support activities. |
| Key personnel must be capable of negotiating and making binding decisions. |
Key personnel and Project Manager position(s) shall not be filled by a subcontractor; they shall be permanent employees of the contractor (including those employed pursuant to joint venture/teaming/ partnering arrangements).
Ensure completion of all tasks identified.
Key personnel and lead contacts demonstrate a complete under- standing of desired goals and exhibit strong leadership skills.
Key personnel and lead contacts will be accessible to USDA CO and CORs during normal business hours and 24/7 for emergencies.
Contractor’s QA/QC Plan.
Normal contract administrative functions.
Review of Government and Contractor’s reports.
Review of Contractor’s resumes/employment records during periodic audits by Government personnel.
Exemplary performance will result in individual letters of commendation.
Exemplary performance may result in option renewal at the discretion of the CO.
Issuance of Cure/Show Cause Letter and other administrative remedies as appropriate and in accordance with FAR Clauses in Section C.
| C | All key personnel have proven record of success in their area of expertise. |
| Review of resumes and contacting references. |
Past performance checks on corporate management by Government personnel.
| D | Must provide Quality Assurance/Quality Control (QA/QC) plan covering all performance standards. QA/QC plan shall also include a thorough security plan covering all performance standards. |
| QA/QC plan addresses 100% of all contract performance standards and is revised and updated as needed. | |
| Government review of QA/QC Plan. |
Random and periodic warehouse examinations by Government personnel.
Issuance of Cure/Show Cause Letter and other administrative remedies as appropriate and in accordance with FAR Clauses in Section C.
E All invoices/reports shall be timely submitted to USDA in accordance with the data and schedules identified in Attachment D.3 - Reports, Schedules, and Data Requirements. Invoice reports shall be received timely 100% of the time. USDA review of all Contractor’s reports.
USDA approval of Contractor’s reports as required.
Random and periodic warehouse examinations by Government personnel.
Under Prompt Payment Act, incomplete invoice reports will be returned to Contractor, thus causing a delay of payment and not accruing interest.
| F | All invoices/reports shall be accurately submitted to USDA in accordance with the data and schedules identified in Attachment D.3 - Reports, Schedules, and Data Requirements. |
| 100% of invoices/reports with supporting documentation are accurate and complete with up to 3 minor invoice corrections. 4 or more minor or any major invoice/report corrections shall be immediately rejected. | USDA review of all Contractor’s |
reports.
USDA approval of Contractor’s reports as required.
Random and periodic warehouse examinations by Government personnel Under Prompt Payment Act, incomplete invoice reports will be returned to Contractor, thus causing a delay of payment and not accruing interest.
Deductions in accordance with Section D.5, Schedule of Deductions
Exemplary performance may result in option renewal at the discretion of the CO.
Poor performance will be reported into the Government-wide Past Performance database.
| G | Read only access to the Contractor(s) real time inventory system by authorized government personnel. |
| Contractor(s) real time inventory system must be available 98% of the time. | |
| Random use and monitoring of the real time inventory system by authorized government personnel. | |
| Exemplary performance may result in option renewal at the discretion of the CO. |
Poor performance will be reported into the Government-wide Past Performance database.
| INDICATOR: 2. Receipt of Commodities | |
| A | Make available and schedule unload appointments with all |
inbound shippers of USDA commodities.
The contractor shall obtain approval from the CO prior to receipting of commodities outside of the Required Delivery Date window. (For Example: if the required delivery date is 7/15/XX the delivery window would be
7/1/XX – 07/15/XX)
95% of unload appointments are scheduled during normal business hours with mutually agreed to unload times, when there has been a minimum of 24 hours advance requests for appointments.
| Government Complaint Log. | |
| B | Verify all inbound loads to |
ensure USDA commodity was secured and maintained properly during shipping and upon arrival, verifying any over, short or damaged (O/S/D) product.
Contractor shall include picture evidence (date and time stamped) with other supporting documentation for all inbound damages.
If more than 10% of the unit count (i.e., cases) of the load is damaged, identify immediately upon discovery and contact CO for instructions. Photographs (date and time stamped) and/or supporting documentation must be furnished to CO and CORs within 24 hours on major (greater than 10% of the unit count) over, short and/or damaged commodities and substandard pallets. Government Complaint Log.
Government Damage Reports. Random and periodic warehouse examinations by Government personnel.
Immediate notification may lead to lesser liability of Contractor, if over, short and/or damaged commodity is discovered at a later date.
| C | Palletize all floor-loaded or slip- sheeted inbound commodities. All pallets must be: a number 2, 4-way, reversible flush stringer; contain no broken runners or slats; constructed to facilitate the safe handling and transportation of the packaged product, as a unit, without loss or damage; and suitable for use in the shipment of food products. (The only commodity that may require palletizing is ready-to-eat cereal.) |
| 100% of pallets utilized must meet contract requirements. | Government Customer Survey. |
Government Complaint Log.
Random and periodic warehouse examinations by Government personnel.
Fair and reasonable costs incurred by the contractor for substandard pallets and subsequent damage for the account of the Government.
D Contractor shall maintain lot identity and traceability (cross reference to Inbound PO, PO line item number, and PR numbers) from receipt into warehouse to delivery to recipient.
Contractor shall not mix lots.
Assign one unique lot number specific to the case count/manufacturer date per commodity received within a truckload. A unique lot number will be established for product with manufacture dates greater than 30 days apart within the same truck. 100% of all inbound shipments have a lot number assigned by the warehouse to ensure traceability to the inbound Purchase Order and Purchase Order Line Item and PR numbers.
All lot numbers shall be assigned within the same business day as received, and lot identity must be preserved 100% of the time.
Review of Contractor’s and Government’s Inventory Reports.
Random and periodic warehouse examinations by Government personnel.
Deductions in accordance with Section D, Attachment D.5.
(Note: Outbound Bills of Lading shall include lot and inbound PO and PO line items and their PR numbers for each lot shipped (See Section D, Attachment D.3).
Exemplary performance may result in option renewal at the discretion of the CO.
Poor performance will be reported into the Government-wide Past Performance database.
E The Contractor shall maintain separate inventories for the FDPIR and CSFP programs.
The identity and traceability—by USDA program—of the commodities must be maintained and documented throughout receipt of commodities; storage and handling of commodities; and delivery of commodities to recipients.
100% of warehouse data entry meets all stated requirements in accordance with Attachment D.3.
100% of commodities are maintained and documented with program identity and lot traceability intact.
Contractor shall notify CO and CORs by email of any lots put into the wrong programs as soon as known, with explanation and advise again by email when corrected.
Review of Contractor’s invoices and inventory reports.
Periodic and spot inventory audits by Government personnel.
Random use and monitoring of system by authorized Government personnel.
Deductions in accordance with Attachment D.5.
Exemplary performance may result in option renewal at the discretion of the CO.
Poor performance will be reported into the Government-wide Past Performance database.
F For frozen meats, fish, buttery spread* products, when upon inbound delivery, the manufacturer pack date is over 30 days old, questionable and/or unidentifiable, Contractor shall notify the CO and CORs and await direction prior to acceptance of shipments.
*If new frozen foods are added, the same actions may be required in accordance with the maximum manufacturer pack date specified by USDA for receipt of those commodities.
100% notification of any manufacturer pack date over 30 days old, questionable and/or unidentifiable.
Review of Contractor’s invoices and inventory reports.
Periodic and spot inventory audits by Government personnel.
Random use and monitoring of system by authorized Government personnel.
Deductions in accordance with Section D, Attachment D.5.
Exemplary performance may result in option renewal at the discretion of the CO.
Poor performance will be reported into the Government-wide Past Performance database.
G Record, report, and monitor product best if used by (BIUB) and manufactured dates. When BIUB dates are printed on the inner container (i.e., not visible), or if BIUB date are otherwise not available, record the manufacture and/or pack date and then USDA can estimate the BIUB date. A table of average BIUB dates will be provided after contract award.
Note: All products require BIUB recording/reporting/ monitoring; see Attachments D.7 - FDIPR Foods Available and D.8 - CSFP Foods Available for the list of products requiring such monitoring.
The designated BIUB products shall have a minimum of a two month BIUB date when being shipped from the contractor’s warehouse(s). This two month window allows for the sites to complete their distributions and for the recipients to use the products. The contractor shall notify USDA when any of these products have less than a 2 month BIUB. USDA will provide disposition of the product. Notification should include product name, material code, batch, manufacturing or BIUB date(s) and quantity.
100% notification of any BIUB date and/or expiration date.
100% compliance with the minimum 2 month BIUB date when being shipped from the contractor’s warehouse(s).
100% notification when any of these required products have less than a 2 month BIUB.
Review of Contractor’s invoices and inventory reports.
Periodic and spot inventory audits by Government personnel.
Random use and monitoring of system by authorized Government personnel.
Performance will be reported into the Government-wide Past Performance database.
| H | Enter the receipt information into WBSCM. |
| 100% of commodities received shall be entered into WBSCM within the same business day as received. | |
| Review of Contractor’s Inventory Report and WBSCM. | |
| Deductions in accordance with Section D, Attachment D.5. |
Poor performance will be reported into the Government-wide Past Performance database.
| I | The Contractor shall Accommodate program changes such as the addition or removal of commodities or pack sizes and new recipient agency sites per contract modification. (such as changes pertaining to Attachments D.7-D.9) |
| Contractor must accommodate the addition or removal of commodities or pack sizes and new recipient agency sites within 5 business days of modification by CO. Contractor shall send email confirming when changes were completed to CO and CORs. | |
| Review of Contractor’s and Government’s monthly inventory reports. | |
| Deductions in accordance with Section D, Attachment D.5. |
Exemplary performance may result in option renewal at the discretion of the CO.
| INDICATOR: 3. Storage and Handling of Commodities | |
| A | Contractors must meet or exceed all applicable requirements and standards set forth under the Food Safety Improvement Act (FSMA) and have a valid Executed Lease Agreement regarding leased space throughout of the effective period of the contract. |
Space utilized, or proposed to be utilized, under the contract must be made available to USDA warehouse auditors to conduct a physical warehouse examination to verify all information submitted.
Contractor shall provide floor plan/blueprint of warehouse space indicating USDA Storage Space (including square footage) to support their technical approach for this subfactor.
Identify proposed truck receiving/loading capacity per day for USDA under this potential contract. All space utilized for the storage of USDA commodities shall meet all applicable standards and requirements under the Food Safety Modernization Act and its related FDA regulations and shall be held under a current executed lease agreement, if applicable.
Random and periodic warehouse examinations by Government personnel.
Contractor’s QA/QC plan.
Issuance of Show Cause Letter, which may result in termination for cause of contract in accordance with FAR Clauses in Section C.
Performance will affect the decision on contract option renewal at the discretion of the CO.
Poor performance will be reported into the Government-wide Past Performance database.
B Maintain proper temperature and humidity requirements per Commodity Temperature & Relative Humidity Requirements in Section D, Attachment 6.
Contractor shall record and maintain daily temperature and humidity readings in a log and be available upon request by the Government.
100% of commodities are stored and maintained in a good, acceptable condition.
Contractor shall immediately notify the Government of any occurrence of non-compliance under storage/humidity requirements and advise of remedial action undertaken by the contractor.
Random and periodic warehouse examinations by Government personnel will review the daily temperature and humidity logs in each storage area.
Contractor’s QA/QC Plan.
Claims will be assessed against the Contractor for the purchase value of the damaged commodity.
Deductions in accordance with Section D, Attachment D.5.
Poor performance will be reported into the Government-wide Past Performance database.
| C | Handle and stack USDA commodities in accordance with each manufacturer’s guidelines as printed on outer containers or, if not printed on containers, contact manufacturer for clarification. If manufacturer’s guidance is not clear, contact COR. |
| No commodity damage due to improper handling, storage, and/or stacking. | |
| Random and periodic warehouse examinations by Government personnel. |
Contractor’s QA/QC plan.
Government Damage Reports.
Claims will be assessed against the Contractor for the purchase value of the damaged commodity.
Deductions in accordance with Section D, Attachment D.5.
Poor performance will be reported into the Government-wide Past Performance database.
D Submit inventory discrepancies in writing to the CO and CORs, uncovered at the Contractor’s warehouse (eg. any cycle count discrepancies, hidden damage discovery, warehouse damage) and at the recipient agency warehouse. All related inventory adjustments shall be included in the Monthly Inventory Adjustment Report and all other reports indicated in Attachment D.3 - Reports, Schedules, and Data Requirements.
All inventory adjustment information shall be submitted via e-mail to the CO and CORs within 24 hours of the identification of discrepancy.
Photographs (date and time stamped) and/or supporting documentation must also be furnished to CO and CORs.
Contractor follows warehouse best practices by utilizing ongoing Cycle Counts – where contractor compares its physical count with its system inventory report and reports differences to Government.
Random and periodic warehouse examinations by Government personnel.
Contractor’s QA/QC plan.
Reports submitted in accordance with Attachment D.3 - Reports, Schedules, and Data Requirements. Claims will be assessed against the Contractor for the purchase value of the damaged commodity and shortages.
Deductions in accordance with Section D, Attachment D.5.
Poor performance will be reported into the Government-wide Past Performance database.
E All inventory shall be maintained and shipped on a First-Expired/First Out (FEFO) basis, based on Best If Used By (BIUB) date.
Note: Alaska FDPIR/CSFP and Hawaii CSFP program orders shall be filled with inventory from latest manufacture dates and/or latest BIUB dates.
FEFO inventory methods are adhered to and maintained 100% of the time.
Alaska FDPIR/CSFP and Hawaii CSFP program orders filled with inventory from the latest manufacture dates and/or latest BIUB dates 100% of the time (Best If Used By).
Random and periodic warehouse examinations by Government personnel.
Contractor’s QA/QC plan.
Poor performance will be reported into the Government-wide Past Performance database.
Deductions accordance with Attachment D.5.
| F | The contractor shall notify the CO and CORs when the Government-contracted/designated storage level meets or exceeds 85% for dry, cooler and/or freezer capacities. |
| Notification of "meets or exceeds" 85% storage level for dry, cooler and/or freezer capacities shall be submitted via e- mail to the CO and CORs within 24 hours. |
Storage levels are monitored 100% of the time.
| Random and periodic warehouse examinations by Government personnel. |
| Poor performance will be reported into the Government-wide Past Performance database. |
| INDICATOR: 4. Receive Recipient Orders | |
| A | The Contractor shall access WBSCM to receive the recipient agency orders. Web address is: |
https://portal.wbscm.usda.gov
(See Section D, Attachment D.15. The recipient agencies may not make modification or cancel the WBSCM requisition after the order cut-off date (five business day prior to the scheduled/negotiated delivery date) for all deliveries with the exception of Alaska, Hawaii, and the Virgin Islands which is thirty (30) days.))
| 100% of the orders are received and processed for distribution. |
| Government Complaint Log. |
Government Customer Surveys. Issuance of Show Cause Letter, which may result in termination for cause of contract in accordance with FAR.
Performance will affect the decision on contract option renewal at the discretion of the CO.
Poor performance will be reported into the Government-wide Past Performance database.
| B | Maintain an exigency plan to ensure receipt of recipient orders from WBSCM due to power outages and system failures at the Contractor’s facility(s). |
| 100% of orders are received and processed for distribution. |
Contractor shall notify CO and CORs by email of any power outages or system failures at Contractor’s facility(s), advise of remedial action undertaken by the contractor.
Government Complaint Log.
Government Customer Surveys. Issuance of Show Cause Letter, which may result in termination for cause of contract in accordance with the FAR.
Deductions in accordance with Attachment D.5 - Schedule of Deductions.
Exemplary performance may result in option renewal at the discretion of the CO.
Poor performance will be reported into the Government-wide Past Performance database.
| INDICATOR: 5. Delivery of Commodities to Recipients | |
| A | The Contractor shall negotiate regular delivery dates/days with each recipient agency with the objective of balancing recipient agency needs with the need to maximize the incidence of full-truckload shipments, and minimize out-of-route mileage. When seeking to provide frequent deliveries to recipient agencies in close proximity to each other, the Contractor shall arrange for the most efficient lanes of service for the Government, minimizing out of route mileage. The Contractor shall negotiate staggered, same day delivery, if the recipient agency typically orders more than a truckload per scheduled delivery date (i.e., 8:00 a.m., 10:00 a.m., and 1:00 p.m. delivery appointments). Contractor shall arrange transportation in the most cost efficient method for the government; i.e. full truckloads, multi-stop truckload routing, or Less than Truckload (LTL) shipments to all destinations. |
After negotiations are complete, the Contractor shall enter the delivery schedule into WBSCM within 60 days of the post award conference. All changes to scheduled delivery dates shall be reviewed for approval by the CO/ACO before the change will become effective.
Within 30 days of the Postaward Conference (or within 30 days of contract award if no Postaward Conference is held), and within 30 days of the Government’s exercise of an option, Contractor shall submit report identifying the regular delivery dates and times for each recipient agency. Report must show 100% of recipient agencies have a negotiated delivery date and time.
The Contractor must identify any negotiated RA appointments that would result in inefficient out-of-route miles (i.e. backtracking). The Government will work with the Contractor and recipients to minimize the effect of inefficient out-of-route miles.
Contractors shall also enter the delivery schedule in WBSCM system within 60 days of the Postaward Conference (or within 30 days of contract award if no Postaward Conference is held) or the Government’s exercise of an option. Contractor shall email notify the CO when WBSCM entry is completed.
Contractor shall provide the Government a list of recipient destinations requiring tailgating services.
Contractor shall account for all holidays, when negotiating delivery date schedule.
Verification of Contractor’s schedule with recipient agencies.
Government Complaint Log. Contractor’s Report on Established Delivery Dates.
Review of Contractor’s transportation invoices and supporting documentation.
Review of the WBSCM system.
Deductions in accordance with Section D, Attachment D.5.
Poor performance will be reported into the Government-wide Past Performance database.
B Delivery shall be made in accordance with negotiated delivery schedule in the most cost efficient manner to the Government in terms of consolidation and transportation mode (see Indicator 5.A. above). NOTE: Contractor shall notify the CO and CORs of any routing that is not the most cost efficient for the Government prior to routing.
For Intermodal Door to Door container shipments to off-shore locations, only U.S. flag vessels shall be utilized. Contractor meets the recipient delivery schedule utilizing the most cost efficient transportation mode 100% of the time.
Bills of lading shall evidence the use of U.S. flag vessels.
Government Customer Survey.
Government Complaint Log.
Monitoring of Government Reports.
Deductions in accordance with Section D, Attachment D.5.
Exemplary performance may result in option renewal at the discretion of the CO.
Poor performance will be reported into the Government-wide Past Performance database.
C Delivery shall be made in accordance with negotiated delivery schedule with 98% on time. Contractor meets delivery schedule 98% of the time. Government Customer Survey.
Government Complaint Log.
Monitoring of Government Reports.
Deductions in accordance with Section D, Attachment D.5.
Exemplary performance may result in option renewal at the discretion of the CO.
Timely delivery in accordance with the delivery schedule over a twelve month period may result in public recognition.
Poor performance will be reported into the Government-wide Past Performance database.
D In the event the Contractor cannot meet the regularly scheduled delivery date and time, the Contractor shall immediately contact the recipient and negotiate a (mutually agreed upon) revised delivery date and time.
Neither the recipient agency nor the Contractor shall make changes to the Delivery Schedule after the order cutoff date (five (5) business days prior to delivery date for all deliveries with the exception of Alaska, Hawaii, and Virgin Islands) without CO approval.
100% compliance is required for customer satisfaction.
Note: Recipient agency accommodation of late deliveries does not constitute an excusable delay.
Contractor shall also immediately notify the CO and all CORs by email of the original date and revised date with an explanation of why they could not meet that date.
Government Customer Survey.
Government Complaint Log.
Deductions in accordance with Section D, Attachment D.5.
Poor performance will be reported into the Government-wide Past Performance database.
| E | Maintain an exigency plan for delivery based on unexpected closures at recipient’s location. All non-regularly scheduled deliveries shall be approved in advance by recipient. The CO and CORs shall be notified of the delivery schedule change. |
| Non-regularly scheduled deliveries are negotiated, with mutually agreed upon delivery dates 95% of the time. |
Cost to the Government and delay of deliveries to recipients is minimized.
Government Customer Survey.
Government Complaint Log.
Fair and reasonable costs incurred by the Contractor for extenuating circumstances will be covered.
| F | The Contractor shall provide to the recipient, knowledge of any known commodity shortages from recipient’s order at least 24 hours prior to regularly scheduled delivery. |
| 100% compliance is required for customer satisfaction. | Government Customer Survey. |
Government Complaint Log.
| Poor performance will be reported into the Government-wide Past Performance database. | |
| G | The Contractor shall prepare pallets of commodities for shipment to minimize any potential damage during shipment and delivery. All pallets must be: a number 2, 4- way reversible flush stringer; contains no broken runners or slats; constructed to facilitate the safe handling and transportation of the packaged product, as a unit, without loss or damage; and suitable for use in the shipment of food products. |
Pallets shall be positioned to facilitate timely unloading of commodities (e.g., no pin- wheeling) 100% compliance is required for customer satisfaction.
At time of delivery, no commodity damage is reported by recipient agencies due to improper preparation and movement.
Government Customer Survey.
Government Complaint Log.
Government Damage Reports.
Claims will be assessed against the contractor for the purchase value of the damaged commodity.
Claims will be assessed against the contractor for the previously paid out handling charge on the damaged commodity.
Fair and reasonable costs incurred by recipient agencies for delays due to improper loading may be charged to the Contractor.
Poor performance will be reported into the Government-wide Past Performance database.
Deductions in accordance with Section D, Attachment D.5.
| H | The Contractor must ensure that the quality of each type of commodity(s) (dry, cooler, freezer) is maintained during shipment through delivery to recipient. All items will be shipped dry with the exception of items identified in Attachment D.6. |
| 100% of commodities are delivered in good, acceptable condition. | Government Customer Survey. |
Government Complaint Log.
Government Damage Reports.
Claims will be assessed against the Contractor for the purchase value of the damaged commodity.
Claims will be assessed against the contractor for the previously paid out handling charge on the damaged commodity.
Based on the recipient need, if necessary, the Commodity(s) shall be replaced within five (5) business days. Transportation costs for delivery of replacement commodity(s) shall be borne by the Contractor.
Deductions in accordance with Section D, Attachment D.5.
| I | To the extent practicable, the Contractor shall not split temperature-controlled products over more than one conveyance per destination, per delivery date. |
| To the extent practicable, all temperature controlled products shipped in one conveyance 100% of the time. | |
| Government Customer Survey. |
Government Complaint Log.
Transportation Invoice and Supporting Documentation Deductions in accordance with Section D, Attachment D.5.
J The Contractor is responsible for placing a seal(s) on all doors of each Truckload, Less-than-Truckload and/or Multi-Stop deliveries upon completion of loading or servicing. The seal number(s) shall be entered on the bill of lading, which must be signed or acknowledged by the carrier or its agent.
Seals shall be sequentially numbered, barrier- type and meet the American Society for Testing and Materials (ASTM) Standards. Seals shall be 1/8-inch diameter cable, high security bolt, or equivalent. Information on ASTM Standards may be found at www.astm.org. Conveyance must be re-sealed upon unloading at each stop-off, with seal numbers referenced on each Bill of Lading.
| 100% of commodities are delivered in conveyances with required type of seals intact. Corresponding signed Bill of Lading is provided with seal number recorded, including for each stop-off. |
| Government Customer Survey. |
Government Complaint Log.
Transportation Invoice and Supporting Documentation The Government reserves the right to reject product delivered without proper seals in place on a case-by- case basis.
Claims may be assessed against the Contractor for the purchase value of the rejected commodity.
Deductions in accordance with Section D, Attachment D.5, if applicable.
| K | Contractor shall immediately notify CO and CORs by email of any seal incidences upon delivery to recipient agencies and await decision to accept or reject load. |
| 100% of the time, Contractor shall immediately notify CO and CORs by email of any seal incidences. | Government Customer Survey. |
Government Complaint Log.
Transportation Invoice and Supporting Documentation Deductions in accordance with Compliance Deducts Schedule in Attachment D.5, if applicable.
| L | The Contractor is responsible for tailgating the load at each destination identified during negotiation of the delivery schedule. |
| Contractor accommodates 100% of applicable deliveries. |
(see 5A. Contractor provides Government with list of recipient agencies that request tailgating.)
Government Customer Survey.
Government Complaint Log.
Fair and reasonable costs incurred by recipient agencies to unload, if tailgating is not provided by contractor, will be charged to the Contractor.
| M | For multi-stop deliveries, the contractor should load the conveyance to minimize the need to unnecessarily handle pallets at each stop. |
| No commodity damage is reported by recipient agencies due to improper handling during transportation and delivery. | |
| Government Customer Survey. |
Government Complaint Log.
Transportation Invoice and Supporting Documentation Claims will be assessed against the Contractor for the purchase value of the damaged commodity.
Deductions in accordance with Attachment D.5. Poor performance will be reported in the Government-wide Past Performance database.
| N | Emergency shipments for relief to disaster victims shall be given top priority. Most emergency shipments will be under exigent circumstances and must be released, and/or shipped, within 24 hours with verbal notice from the CO and CORs with written documentation to follow. |
| Release and/or shipment of disaster relief commodities shall be achieved within 24 hours notice, or as directed by CO and/or CORs, 100% of the time. | |
| Review of Contractor’s transportation invoices and supporting documentation. |
Constant communication and feedback with disaster relief agencies and the Government.
Prompt, efficient response will result in positive comments in the Contractor's past performance review.
| O | Deliveries must be made in a courteous, respectful manner to all recipients. |
| 100% of complaints regarding lack of courtesy/respect are researched, analyzed, and resolved by the Contractor within two (2) business days. | |
| Government Customer Survey. |
Government Complaint Log.
No complaints in a 12-month period will result in positive comments in the Contractor's past performance review.
P Action to prevent shipment or distribution of Commodity(s) placed on hold or recalled shall be immediately taken. The Contractor will receive notice from the CO and CORs, with documentation to follow, if there is a hold or recall issued.
The Contractor will be required to work closely with USDA in the event of a hold or recall. The Contractor shall be responsible to provide documentation regarding the specific commodity(s) that has been shipped, placed on hold, or recalled. If the product is still in the contractor’s warehouse, the commodity should immediately be placed on hold. If not, the contractor shall provide information regarding which recipient agency(s) received the commodity, quantity, and date the commodity was delivered to the recipient agency(s).
| 100% compliant to prompt response to commodity(s) placed on hold or recalled. |
| Government Customer Survey. |
Government Complaint Log.
No complaints are received.
Exemplary performance may result in option renewal at the discretion of the CO.
*Incentives/disincentives explicitly listed in this Section do not preclude the Government from any and all administrative remedies provided by law, regulation, or the contract terms.
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