12-Past Performance Evaluation.pdf
PDF 96 KB Posted
- Attached to
- Food Handler Courses & Certifications
- Solicitation number
- 27-05-31
- Issued by
- Maricopa County, Tucson City, Arizona
About this file
This is a Past Performance Evaluation form used by Tolleson Union High School District #214 in Arizona to assess vendor performance for procurement decisions related to food handler courses and certifications. The evaluation form requests references from clients of companies seeking to provide food handler training courses, materials, and certifications to support the district's Culinary Arts and Foodservice departments. The form includes seven performance criteria, each scored on a scale of 1 to 10, with a total possible score of 70 points. Completed questionnaires must be returned directly to Tolleson Union School District via email to matthew.silva@tuhsd.org by 2:00 p.m. on February 26, 2026.
The evaluation criteria assess general services and products, quality of services and products, adherence to timelines and schedules, responsiveness to communication and customer service, billing processes, ability to adhere to contract guidelines, and overall customer satisfaction and confidence in rehiring the vendor. Respondents are instructed to leave any criteria blank if they lack sufficient knowledge in that performance area. The form requires signature, date, printed name, title, client company name, and phone number, providing the District with documented reference information to support its evaluation of vendor responsiveness and responsibility in the procurement process.
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Text version
PAST PERFORMANCE EVALUATION
Tolleson Union High School District has implemented a process that collects past information on vendors. The information will be used to assist the District in the evaluation to determine responsive and responsible procurement of the above company.
The company listed above has listed you as a current or previous client for whom they have provided products or services.
The company and the District would greatly appreciate you taking a few minutes out of your busy day to complete the accompanying questionnaire.
Please evaluate the Performance of the company (10 - you are Always satisfied and have no question about hiring them again, 5 - you are Sometimes satisfied, and 1 - you are very Dissatisfied and would never hire them again because of very poor performance). If you do not have sufficient knowledge of past performance in a particular area, leave it blank.
Total possible points:70
NO. Criteria Unit Score
1 Did general services/products provided meet your expectations? (1-10)
2 Quality of services/products (1-10)
3 Ability to adhere to timelines/schedules (1-10)
4 Responsiveness to communication (Customer Service, Quotes) (1-10)
5 Billing Process (1-10)
6 Ability to adhere to contract guidelines (1-10)
7 Overall customer satisfaction, confidence in hiring vendor again (1-10)
TOTAL POINTS____________
Thank you for your time and effort in assisting the vendor in this important endeavor. Please return this questionnaire directly to Tolleson Union School District by email to matthew.silva@tuhsd.org by 2:00 p.m., February 26, 2026.
Signature Date
Printed Name Title
To the attention of:
Name of client’s company:
Phone:
Company being surveyed:
mailto:matthew.silva@tuhsd.org
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