1-8_-_Freightliner_Truck_Coverage_Terms.pdf

EXTENDED SERVICE COVERAGE PLAN

TC1-TC2-TC3-TC4

ASP-ESC-PAR-TC4-1015

Specifications are subject to change without notice. Copyright © Daimler Trucks North America LLC. All rights reserved.

Daimler Trucks North America LLC is a Daimler company.

1. INTRODUCTION

This document describes the coverage provided under the Daimler Trucks North America (“DTNA”) Extended Service Coverage (“ESC”) Plan. ESC coverage levels and applicable time and distance limits vary. See your local dealer for details regarding ESC for your vehicle or visit www.aftermarketserviceproducts.com.

2. HOW DO I GET ESC?

Extended Service Coverage is not automatic, but must be purchased separately at the time you purchase the vehicle. In some cases, ESC may be purchased after the vehicle is sold. Contact your local dealer for further information. Only DTNA vehicles sold and operated in the U. S. and/or Canada are eligible for ESC.

3. WHAT IS DTNA’S RESPONSIBILITY UNDER THE ESC AGREEMENT?

Under ESC, DTNA will repair or replace any Qualified Part that fails, under normal use and service, due to defects in material or workmanship during Coverage Period. All repairs must be performed by an authorized DTNA service facility during normal working hours. New or remanufactured parts or components, supplied or approved by DTNA, will be used to replace any defective Qualified Parts. Such parts will assume the identity of the parts replaced and be entitled to any remaining Extended Service Coverage. DTNA’s responsibility is limited to the cost to repair or replace, in DTNA’s sole discretion, the defective Qualified Part. In no event shall DTNA’s liability exceed the fair market value of the vehicle at the time the defect is discovered.

3. WHAT QUALIFIED PARTS ARE COVERED UNDER THE ESC?

The ESC covers the repair or replacement of certain components or parts (“Qualified Parts”) that fail to perform in normal service due to defects in material or workmanship (a “Covered Failure”). Specifically, the ESC covers the following:

a. Repair or Replacement of Covered Components. ESC covers the following Qualified Parts, depending on the Coverage Level purchased:

Coverage Level

Qualified Parts

TC1

air conditioning, heating and ventilation; suspension, front and rear; alternator and charging system (excludes batteries); starter and cranking system (excludes batteries);

ignition system; air intake system; select chassis brackets, mounts and supports;

TC2

Includes the Qualified Parts listed under TC1, plus:

drive shaft; cooling system; spare wheel mounting

TC3

Includes the Qualified Parts listed under TC2, plus:

brakes; clutch linkage & support assembly (excludes clutch plate, facing & cover assemblies); transmission linkage (excludes transmission assembly); lighting system;

auxiliary power unit (excludes battery & filters); chassis lubricator; chassis fuel system (excludes engine components); vehicle coupling system

TC4

Includes the Qualified Parts listed under TC3, plus:

Steering; cab & sheet metal; instruments & gauges; exhaust system; aerodynamic devices; transfer case, wheel hub assembly; power takeoff; supplement info devices;

select electrical relays & modules

In each case, coverage excludes parts and components from all other systems (i.e., engine, transmission, clutch, transfer case, axles, appliances, tires).

b. Replacement of Service Supplies. ESC includes the replacement of service supplies (i.e., coolant, belts and lubricating oil) when not reusable due to a Covered Failure.

c. Repair of Progressive Damage. ESC also includes the repair of progressive damage caused by a Covered Failure.

4. WHAT IS NOT COVERED UNDER THE ESC?

ESC does not cover any of the following:

1. Normal Maintenance Items or Consumable Parts. ESC does not cover the replacement of normal maintenance items as outlined in the Driver’s/Operator’s and Maintenance Manual (such as filters, belts, hoses, air cleaners, and fluids), or parts or other items that are normally consumed and routinely replaced during their normal service life.

2. Glass, Mirrors, or Lenses. Broken, chipped, or scratched glass, mirrors, or lenses.

3. Non-factory installed components or parts, or progressive damage caused by failure of such components or parts, including, but not limited to, non-factory installed glider, bodybuilder, dealer and customer installed components and parts.

EXTENDED SERVICE COVERAGE PLAN

TC1-TC2-TC3-TC4

ASP-ESC-PAR-TC4-1015

Specifications are subject to change without notice. Copyright © Daimler Trucks North America LLC. All rights reserved.

Daimler Trucks North America LLC is a Daimler company.

4. Failure or damage caused by misuse, abuse, negligence, accident, alteration, misapplication, insufficient or lack of proper maintenance, or the use of non-DTNA approved parts;

5. Failure or damage caused by use of the vehicle in any application that is not approved or is inconsistent with the original build/vocation of the vehicle.

6. Failure or damage caused by fire, theft, freezing, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water or flood.

7. The repair or replacement of cab interior components that are rendered unserviceable due to normal wear.

8. Original or replacement parts that fail to perform as the result of wear-out are not included under this definition.

9. Any failure covered by a repairing outlet’s guarantee

10. Damage resulting from improper use, misuse, or abuse, negligence, improper operation, improper or insufficient maintenance (including, but not limited to failure to maintain vehicle as outlined in the driver’s/operator’s and maintenance manuals), overloading, unauthorized modifications, accidents, or operation at excessive speeds.

11. Loss of time, loss of use of the vehicle, inconvenience, lodging, food or other consequential loss that may result from a failure.

Other charges or work not directly related to the repair or replacement of a warranted part, including but not limited to:

federal, state, provincial, and local taxes; travel expenses; loss of revenue; customer labor, including overtime labor;

downtime; driver’s expenses; cost of rental equipment; loss of cargo, including perishable cargo; general housekeeping supplies (i.e., rags, solvents, sweeping compounds, coveralls, etc.); communication charges; repair or replacement of optional items not sold or installed by DTNA; removal or replacement of dealer, bodybuilder, or customer installed equipment;

environmental fees, cleanup, or other charges; cost of emergency services; or towing/roadside assistance, overtime, mechanic’s travel time and/or mileage/kilometers.

12. Repairs or replacement of Qualified Parts performed by non-authorized service outlets.

13. Repairs to address performance complaints (including but not limited to low power, poor fuel economy, etc.) unless caused by the failure of a Qualified Part.

In no event shall DTNA be liable for special, indirect, incidental, or consequential damages including, but not limited to, injuries to persons or damage to property, loss of profits or anticipated profits, or loss of vehicle use.

6. WHAT IS THE COVERAGE PERIOD FOR ESC?

The Extended Service Coverage Agreement starts when the new product warranty expires and extends to the time or distance limits established for the specific vehicle. Time and distance limits are measured from the in-service date of the product for the first retail purchaser, and starts from zero miles/kilometers on the odometer/ hubometer. In the case of an odometer/hubometer that is broken, the actual mileage/distance on the vehicle is to be determined from accurate and complete service records. Contact your dealer to confirm ESC time and distance limits for your vehicle.

7. HOW TO REQUEST SERVICE.

1. All Covered Failures should be reported promptly to an authorized DTNA service outlet.

2. In the event of any failure, a customer must:

a. Use all reasonable means to protect the vehicle from further damage;

b. Notify an authorized DTNA service outlet as soon as possible after the failure.

c. Present information sufficient to verify Extended Service Coverage to the authorized service outlet.

d. Provide DTNA or the authorized service outlet with any information reasonably requested, including the failed part or component.

8. HOW TO KEEP COVERAGE IN EFFECT?

The owner is responsible for ensuring that the vehicle is used in the vocation for which it was purchased. The owner is also responsible for the performance of regular maintenance services as specified in the Driver’s/Operator’s and Maintenance Manual.

9. CAN ESC BE TRANSFERRED TO A SUBSEQUENT OWNER?

Extended Service Coverage is automatically transferred to subsequent owners of the vehicle as long as the vehicle is used in the same vocation, subject to existing time/distance limits. The previous owner should arrange for the transfer of available service records, repair orders, and related documents to the new owner.