Customer+Satisfaction+Survey.pdf
PDF 79 KB Posted
- Attached to
- Professional Board Licensing Software
- Contract number
- 005-EDUL
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey for Contract 005 related to Board Licensing Software. The survey form is designed to evaluate a vendor's performance on a specific work order, with the completed survey to be sent to the contract administrator for State Contract 005. The form provides space for an agency representative to record their name, title, contact information, and to rate the contractor across four key performance dimensions.
The survey enables the agency to assess the vendor's performance through structured ratings on quality of work, timeliness of project completion, cost management, and compliance with contract terms and state information technology standards. Each section allows for numerical ratings on a scale of 1-5 or 1-3, depending on the category, with accompanying comment fields for providing additional context or explanation. The survey explicitly notes that a copy will be sent to the respective contractor representative, suggesting a transparent feedback mechanism for ongoing contract management and performance improvement.
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Other files
| File | Type | Posted |
|---|---|---|
| Board+Licensing+Software+Proposal+Request.docx | DOCX document | |
| inLumon+Contract+Final_encrypted_.pdf | ||
| InLumon+Pricing.pdf | ||
| Vendor+Pool+Evaluation+Worksheet.pdf | ||
| 005+-+Contract+Summary+inLumon-Updated.docx | DOCX document | |
| inLumon+Amendment+1+-+signed.pdf |
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Text version
Contract 005 Board Licensing Software Customer Satisfaction Survey
Name
Title
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality 1 2 3 4 5 Higher Quality
Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
1 Late Completion of Work Order 2 On Time Completion of Work Order (95% or more completed on schedule) 3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
1 Completed Work Order at Higher Cost than Original Project Offer 2 Completed Work Order at Cost Proposed in Original Project Offer 3 Completed Work Order at Lower Cost than Original Project Offer
Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance 1 2 3 4 5 Higher Compliance
Comments related to compliance with contract terms and State IT Standards:
Complete and email to the contract administrator for State Contract 005.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .